You Finally Found The Technology Solutions Partner
That You DESERVE
Puts Your Needs First
One of our Core Values is “Make it Easy for Our Client”. Since 1994, every facet of our company has been setup to revolve around our clients.
Without our clients we do not exist. You come first.
A few ways in which you will see that:
We have a live person answer all incoming calls. Yes, an actual human being receptionist to get you where you need to go.
You get a single point of contact for your day-to-day needs. A dedicated person that knows your systems inside and out. They know your company, your goals and how you like things done. They are all about you and your happiness.
If you have an emergency and need service today – we get someone there today, period!
“As you may have heard, we had a server problem last week. I wanted to express my thanks for the work Carl, and the rest of the team did to get us up and running. Everyone was quick to react, isolated the problem and gave multiple ideas to fix. At no time did I feel like the problem would not be resolved. I could not be more happy and impressed with the service Andromeda provided during this difficult situation.
Thanks again, and I look forward to many years working with your company. “
“Andromeda provides a primary point of contact which enhances their ability to resolve issues in a timely manner. Urgent issues are always handled expeditiously. “
Dr. Dexter @ Southwest Women’s Healthcare
Listens, Responds, and Solves
Sometimes, it seems like listening is a dead art – especially among IT and Tech companies. We go to great lengths to make sure we hear you, and more important, understand you. Once we do, we get on it.
70% of calls into our help desk get taken immediately by a technician. No waiting, no call back.
For on-site service calls, we average less than 48 hours for a technician visit and strive to have less than 30% take more than 72 hours.
Emergencies, yes, they happen, those get handled same day
“…I had a great experience working with (one of your HelpDesk people) this morning. I had an issue I forwarded…and he responded by phone within 10 minutes. He was incredibly professional, resolved the issue quickly and most important to me, communicated very clearly what was happening throughout the process. I had a couple of additional, but minor issues that he noticed and while we were on the phone, he also resolved those. I was so impressed. Customer service was way above par, and he is an outstanding rep. for the quality of Andromeda services. Thanks!”
“You /Andromeda do not give up on resolving client issues that may be challenging to client or to yourselves. Your personnel work as a team with each other and with each person in our office. Your responsiveness to issues/ situations for client are timely. My bottom line is that you do not make excuses and you follow through. “
Sister MJ Griffin @ Sisters of St. Francis
Selecting a technology partner is a big deal. It is a long term relationship and for us, it is about people, not technology. We understand that relationships matter: calling people back in a timely fashion, communicating throughout a job, project or issue and remembering that above all, we are in this together.
“The way I have always felt is that the relationship grew as if we were partners and not supplier/customer. You began by learning the details of our business personality and embedding the knowledge into the way our service was defined. To be sure, the passage of time has made it more difficult for your total staff to be steeped in that traditional knowledge and we have had incidents of partial understanding on the part of some staff not meshing with my expectations. But there is no doubt that the desire to be a guide through the minefield of current technology is still apparent. I have expressed the thought that a service company needs an app to have a place for ANY service person to go to be immersed in the details of the relationship and I still feel that way.“