Connectivity and response time are critical to us
“Andromeda has handled our IT for a little over a year now. Working in commodity brokerage, we exchange data at all hours across global markets so it is incredibly important that we are up and running 24/7. When we made the decision to start looking for a new IT group, we knew we needed a team who could grow with us and respond to our fast paced needs. I felt like we were outgrowing our previous vendor. They took too long to get back to us on issues, didn’t really understand our market and it didn’t seem as though they were proactively guiding us. We interviewed a few IT firms but Andromeda stood out. I liked that they provided an action plan for us, gave me a single point of contact and that they were organized. Over the last year the attention to detail and planning Andromeda’s tech team puts into play have really impressed me. Our first big project was a server room upgrade and reorganization. This went off seamlessly. I’ve noticed fewer hardware issues which has directly increased productivity. We also implemented a new data backup & recovery solution. That was huge for us because not only is it required from a regulatory standpoint but because if we lost any ongoing or historical data it would be disastrous for us. Connectivity and response time are critical to us. The helpdesk is always responsive and knowledgeable. If we can’t get through immediately they get back to us right away and are always on the ball. Overall I am very happy with the service we get from Andromeda. It is great to work with a team that understands our needs as well as the demands of our industry.”
President – Capital Trading Group
It is invaluable to have one vendor handling all of our technology needs.
“The first project Andromeda handled for our firm was implementing a new phone system in 2010. They handled our wiring, installed the system and fully trained our staff. Since then, our relationship has grown and we’ve entrusted Andromeda with all of our IT, phone and security needs. In 2016 we moved to our new building and Andromeda was able to make that transition as smooth and simple as possible. It is invaluable to have one vendor handling all of our technology needs. We’re lawyers, we aren’t IT pros. We need to focus all of our energy on our clients. Andromeda gives us that ability. They remove our discomfort and the ’unknown’ by breaking big decisions down into pieces we can understand. They understand our business, they guide us in the right directions and help us provide exceptional service to our clients. We would happily recommend Andromeda for all technology needs to any of our peers.”
Principal – Keough & Moody P.C.
They’re responsive and most importantly, they’re honest.
“We’ve been with Andromeda for over 15 years. They have the knowledge and expertise required to keep up with the demands of our three offices. They’ve been able to link our offices together seamlessly utilizing every technology we depend on. At the increasing speed with which we are required to respond to clients, accessibility is a must. Andromeda helps us stay on top of our day-to-day utilizing the advancements of technology–cell phones, iPads and remote access. They’re responsive and most importantly, they’re honest. I believe that they are very reasonable, and I think that they do a very good job.”
Partner – Rathbun, Cservenyak & Kozol, LLC
Prompt, knowledgeable and incredibly responsive
“In 2016 we decided it was time to find a new IT vendor, as our previous vendor did not communicate or deliver on promises. Andromeda had already been servicing our phone system for years so it made perfect sense to explore their IT services as well. If I can have one vendor handle multiple technologies in the office, I won’t pass up that opportunity! Andromeda has handled all of our IT for over a year now and their team is fantastic. The helpdesk is prompt, knowledgeable and incredibly responsive. Working in the distribution industry, I cannot afford downtime. Customers send in orders 24/7 and employees fill them around the clock. Andromeda’s technicians respond to and resolve our issues very quickly at all hours and even go the extra mile to improve our day to day functionality. Just last week we had a technician on site to do some work on our employee mobile phones and he noticed we could improve our wireless signal and speed with an equipment update. That type of guidance is truly priceless. I can trust that when a ticket or a project begins, it is in good hands. Additionally, having a dedicated account coordinator, who is my first point of contact and superior with follow through, ensures that my questions and/or issues will be resolved timely. Since switching to Andromeda, I can hand off technical tasks and focus on our business. I’d recommend Andromeda to any business or professional looking for a technology partner and vendor. ”
Owner – A New Dairy Co. Inc.
The truth is our expertise is Law; Andromeda’s is IT.
“Back in 2003 our office was dealing with an IT firm that we no longer believed in. We heard about Andromeda through a family friend and frankly, have not looked back since. They are dependable, knowledgeable and trustworthy. Having a partner that works with the multiple technologies and software applications our industry demands is key to keeping pace with our peers. Their ability to handle issues remotely keeps our productivity high and allows us to get back to work quickly. Their staff is professional and incredibly easy to work with. The truth is our expertise is Law; Andromeda’s is IT. Relying on Andromeda for all our IT needs is like having an older brother that knows how to fix anything!”
Office Manager – Fay, Farrow and Associates
Professional, Thorough and Dependable.
“Our firm was referred to Andromeda by a colleague in 2012. We value having one vendor who handles our telecommunication needs, our day-to-day IT needs and other network demands. Andromeda is incredibly prompt at addressing and resolving our issues. I have a dedicated team there and it is very easy to report any troubles via email, call or text. Communication is essential in our business and Andromeda keeps us up and running. They are professional, thorough and dependable.”
Owner – Keogh Law Ltd.
I can’t imagine that you’d find a better partner for IT support than Andromeda.
“Providea Health Partners supports private physicians and their practices with modern office systems and revenue services that optimize business. This allows physicians to focus on nurturing patient relationships and delivering high quality care.
Working with and in the medical industry, we have a high demand and dependence on technology. In 2017 we made the necessary decision to find a new IT vendor and partner. Our previous vendor simply wasn’t meeting the needs of our rapidly growing business.
We were introduced to Andromeda but knew of their IT support and reputation already. Many area practices already worked with Andromeda for IT services and had great things to say. They are also very familiar with our EMR solution Greenway Health.
Once we started working with Andromeda’s team it was easy to see why so many of my colleagues already trusted them with their managed IT services. Their team is personable, easy to talk to and you genuinely feel heard when you have an issue or question. Their quoting process was fairly easy. There was no haggling and all of our expectations were included in our service agreement. I never felt like I was being sold to or that their team had any secret agenda. From day one I could tell that Andromeda wanted to be our partner.
After we chose Andromeda as our IT vendor and partner, their team got hard at work to onboard our network. Their team was incredibly patient during this transition. They were easy to work with, flexible and certainly went above and beyond, doing everything in their power to make things as quick and painless as possible.
Their support is consistent and they are always available to help our staff when needed. We work with doctors and medical professionals from our 7 different locations so prompt response and resolution is a must have. Andromeda’s communication and support meet our expectations 95% of the time which is hard to come by. They’ve helped us improve connectivity, speed and various other segments of our network.
I can’t imagine that you’d find a better partner for IT support than Andromeda. They understand the complexities that the medical industry brings to the table. It is readily apparent why they support so many medical practices in Chicagoland and I would recommend them to any industry professional looking for professional IT services.”
COO – Providea Health Partners
All I have to do is pick up the phone or send an email and I’ve got a team to back me up.
“Seating Concepts Inc. has used Andromeda Technology Solutions for a variety of tech services over the years. We were first introduced back in 2006 for phone support. We were looking into getting a new phone system and we chose an Avaya solution from Andromeda. We’re still using our Avaya system today and have expanded that recently to a new location. It is great to work with a company that has grown with us and can advise us on multi-site solutions.
Since first working with Andromeda we have used many of their services ranging from IT support and Phone support to Data Backups and Security Cameras. I lean on them for advanced support and cannot say enough how useful our Datto backup has been for the office. Andromeda manages our servers with updates/maintenance and their team of techs is always there to help with projects or really anything I need. It’s nice to always have someone with an answer for me no matter what the technology is. All I have to do is pick up the phone or send an email and I’ve got a team to back me up.
In respect to our phone system, I love how easy it is to use and make changes. I manage our day to day IT around the office with Andromeda’s support and with the Avaya system I can remote in to the equipment to make changes for our users and programming by myself. The system is very functional and manageable. There have been times I’ve been stumped or needed more advanced support and any time I call Andromeda their technicians are prompt, easy to work with and knowledgeable.
In 2018 we acquired a new location and needed to tie in our Avaya solution to that office. The process was smooth and we didn’t even consider using anyone other than Andromeda. When you meet a quality vendor that you trust, you don’t have to waste time shopping around.
This system has made life much easier for our remote workers and they really enjoy their new features. Being able to send voicemails to their emails has been a great asset.
I think that anyone looking for a new phone system, camera system or IT support would be very happy with the service Andromeda gives across the board. Their team and solutions are professional and I’m always happy with their support. ”
IT Manager – Seating Concepts Inc.