Andromeda’s team is hands-on and knowledgeable . . .
“Andromeda Technology Solutions has helped us with various needs for the last few years. They’ve helped with phone support as well as access control and IT. In 2017 we underwent a security expansion at our Orland Park campus that included a large camera project. Andromeda’s service and expertise had already impressed us, so it was a no brainer to work with them on our security cameras too. We got a couple different quotes but Andromeda stood out for a few important reasons. They are a local company with quick service, they have a great reputation and they are one vendor that can handle our many different needs. Understanding how our different technologies work with one another is key.
Andromeda’s team made the sales and quoting process as simple as possible. They explained our options and their solutions in ways that were easy to understand. During the installation I was in constant contact with the project management team. They never left me out of the loop which I really valued. Before our install was scheduled, their technical team did a final walk through to hammer out finer details. I also really liked that I got to meet the technicians who would be working on site before our start date. It was good to know who would be in our building and what to expect ahead of time.
In terms of our overall experience, Andromeda’s team is hands on and knowledgeable. Even after they completed our camera install they have been very responsive and helpful with any questions I’ve had. We haven’t had any issues with our system so far but I know that if that day comes, we can depend on their service. I’d 100% recommend Andromeda to other business owners looking for a reputable and professional security firm.”
Property Management Specialist – The Horton Group
Positive Experience From Start to Finish . .
“We found Andromeda when we decided to install some security cameras at our facility loading docks in 2012. At the time we brought in three companies to quote for the job. We chose Andromeda for a few reasons; 1) during the quoting phase, (compared to other vendors) we received good, detailed information regarding the equipment, installation, training and costs. All questions that we had at the time were answered to our satisfaction. Our experience was very positive from start to finish. The camera system has performed well and the recording software is easy to use as well. In 2017 we chose to expand our camera system and cover the entire inside of our facility (approx. 152,000 sf) we added many cameras and multiple DVRs to our system so this was a much larger project. Again, the sales and quoting process was easy. Andromeda had an account manager and an engineer walk thru the building with me to make sure we covered everything we wanted. The installation process went smoothly. Andromeda did a great job by pre-planning and coordinating with my team so there was little to no effect on production or operations on the plant floor. I’ve had such a great experience with my projects that I’ve even referred Andromeda to others. If you’re considering working with Andromeda on a project you are in good hands. I can certainly recommend their security products, sales process and service. All are top notch. ”
Plant & Environment Manager – Essentra Specialty Tapes
In the end, we chose Andromeda because we knew they put the customer first and truly considered our business needs
“Our relationship with Andromeda began years ago with phone system support and installation. They provided us excellent customer service and solutions over the years so when a security camera project came up for a new property we reached out to Andromeda. From the beginning, working with their team was very smooth. They walked the site several times with different engineers to ensure our needs were understood completely and that there would not be any issues come installation day. The staff was professional and incredibly knowledgeable about the product. In the end, we chose Andromeda because we knew they put the customer first and truly considered our business needs when putting together their proposal. We liked the new system they installed so much that within a few months, we replaced our aging camera system at a different facility in 2017. Since the installation(s), we’ve depended on the cameras multiple times. The user interface is one of the best I have worked with. I would sincerely recommend Andromeda Technology Solutions to any of my colleagues.”
IT Administrator – Pollmann North America
Easy to work with, knowledgeable and professional.
“We’ve worked with Andromeda on a few different security projects over the last 4 years or so. We originally reached out for some programming and service on our access control system. The service we received put Andromeda on our list for vendors when we moved into our brand new facility in Joliet. We needed a professional camera system and burglar system. Up to that point we had been getting by with consumer grade equipment but Andromeda did a really good job educating us and helping show the real value we would get in working with a commercial grade camera system and the Honeywell systems in general.
We got quotes from a few security companies but chose Andromeda to work with. They had fair pricing, high quality equipment and we already had experience working with them. Their approach to quoting and day to day operations is great. I’d also say that a big factor for us was that Andromeda’s business and ownership take the same approach to customer service that we do. I’ve worked directly with their ownership on these projects and that says a lot about the way they do business.
Before our install their staff came on site to do a final walk thru which was nice. We caught a couple things and were able to make adjustments to improve our finished product. Their team was easy to work with, knowledgeable and professional.
Since the install we’ve leaned on the cameras for a few different incidents and they have helped us get a full picture of what goes on inside and outside of our facilities. Our ongoing service has been great and whenever I have an issue the team gets back to me in a reasonable amount of time.
To anyone considering Andromeda for their camera, burglar or access control needs I would definitely recommend their team. They provide great service, get back to you quickly, they are pleasant and enjoyable to work with. ”
Director of IT – International Transload Logistics
All I have to do is pick up the phone or send an email and I’ve got a team to back me up.
“Seating Concepts Inc. has used Andromeda Technology Solutions for a variety of tech services over the years. We were first introduced back in 2006 for phone support. We were looking into getting a new phone system and we chose an Avaya solution from Andromeda. We’re still using our Avaya system today and have expanded that recently to a new location. It is great to work with a company that has grown with us and can advise us on multi-site solutions.
Since first working with Andromeda we have used many of their services ranging from IT support and Phone support to Data Backups and Security Cameras. I lean on them for advanced support and cannot say enough how useful our Datto backup has been for the office. Andromeda manages our servers with updates/maintenance and their team of techs is always there to help with projects or really anything I need. It’s nice to always have someone with an answer for me no matter what the technology is. All I have to do is pick up the phone or send an email and I’ve got a team to back me up.
In respect to our phone system, I love how easy it is to use and make changes. I manage our day to day IT around the office with Andromeda’s support and with the Avaya system I can remote in to the equipment to make changes for our users and programming by myself. The system is very functional and manageable. There have been times I’ve been stumped or needed more advanced support and any time I call Andromeda their technicians are prompt, easy to work with and knowledgeable.
In 2018 we acquired a new location and needed to tie in our Avaya solution to that office. The process was smooth and we didn’t even consider using anyone other than Andromeda. When you meet a quality vendor that you trust, you don’t have to waste time shopping around.
This system has made life much easier for our remote workers and they really enjoy their new features. Being able to send voicemails to their emails has been a great asset.
I think that anyone looking for a new phone system, camera system or IT support would be very happy with the service Andromeda gives across the board. Their team and solutions are professional and I’m always happy with their support. ”
IT Manager – Seating Concepts Inc.
Their service and equipment are a ten out of ten . . .
“We contacted Andromeda Technology Solutions for security cameras in 2017. We were at one of our job sites with a client and he showed us their security cameras. The cameras were high quality with clear images and he said Andromeda provided some great service, so he introduced us to their team. We got quotes from a few companies but Andromeda really put me at ease. I could tell that they cared about building a relationship with us and understood our needs. The quoting process went very smooth. We had a couple site visits and even visited Andromeda’s offices to wrap up our project details before making the final decision.
Their team has consistently been prompt, fair, and understanding throughout the project. Once our install began we had two technicians on site. They were polite, took care of everything and even helped me make a few adjustments to our plans so that system design was the best it could be from an engineering standpoint. I have access to our security cameras from my phone and it’s very beneficial to have that on the go.
So far, our experience has been wonderful. I’ve never questioned the decision to work with Andromeda and we have now entered a second phase to add access control at our newest site. If any company were considering Andromeda for a security project I would happily give my recommendation. The service they provide and their equipment is a ten out of ten in my book.”
Owner – Robert R. Andreas & Sons Inc.
Andromeda works with you to develop a plan consistent with your mission, your needs, your budget and expectations.
“Easter Seals Joliet Region is a non-profit organization that has provided assistance, services and opportunities for individuals with disabilities in Will County and the surrounding communities. In 2017 we worked with our insurance provider to perform a safety assessment at our Joliet location. After reviewing our results we decided that it was time to enhance physical security at our building with CCTV cameras and access control. I knew an account manager at Andromeda from a previous position and a few members on our board were familiar with Andromeda so it made sense to contact them for a quote on our project. We received quotes from three other vendors but Andromeda’s staff won me over.
I thought they brought a reasonable plan to the table – they recognized our needs and worked within our budget which is crucial to the non-profit industry. I also valued that they worked with Honeywell products. I met with multiple members on their team before our project began including a few members of their leadership. It took us some time to nail down all of the details and get final approval from the board but our account manager was consistent with follow up and communication.
The installation itself went very smoothly. Everything worked out just like it was described to us prior to install and you could tell that all of our planning really paid off.
We ended up installing a camera system and an access control system with personalized ID badges. Historically we had a hard time getting our employees to wear their badges or keep them handy and this solution has dramatically reduced our issues. Employees feel safer and wear their ID badges every day now that we’ve installed the systems. We are planning a second phase of the project soon with another facility and I’m glad that we chose to work with Andromeda as they will help us make sure everything is connected properly.
I would recommend working with Andromeda to anyone in my network. They understand the challenges that non-profits face. Andromeda works with you to develop a plan consistent with your mission, your needs, your budget and expectations.“
CFO – Easter Seals Joliet Region