Key Signals Your Professional Phone System is ‘Failing’ or Nearing End of Life

Professional Phone System Failure

Email, text messaging and chat applications may help you stay connected with coworkers and colleagues, but the traditional telephone and phone call remain a staple of business communication.

In fact, a phone call remains the #1 method for initial contact above any other method including contact forms and email.

Your prospects are picking up the phone all day – and it’s pretty safe to say you are too. Think about it. How many times a day are you picking up the phone on average?

  • Calling coworkers
  • Calling customers
  • Calling vendors
  • Sales calls
  • Conference calls

You get the idea . . .

So imagine coming in to work for the day and finding out that your phone system is ‘down’.

No calls in – no calls out.

Think about what that might mean for your business: lost productivity, upset customers, missed opportunities. It adds up quick.

Our professional phone systems are important but often overlooked when it comes to service and maintenance. There comes a point when a professional phone system is going to reach end of life. It isn’t pleasant, but it’s a fact.

With that in mind, here are a few signs it’s time to think about and prepare for a new professional phone system.

4 Key Signs Your Professional Phone System is Failing

1. Your Phone System is 10+ Years Old

Many times, Andromeda helps businesses work on and maintain phone solutions and systems that are over 10 years old. They work just fine, serve their purpose, and ‘you don’t need to fix what isn’t broken’, right?

Once a professional phone system or an on-premises digital PBX system passes 10 years of age, it is a good time to assess your options. While the system may be working just fine, there is no guarantee it won’t crash due to several different factors.

Sometimes you can get by with replacing parts or service visits but there comes a time when nothing can be done and the system is done for.

Once your professional phone system hits its 10th birthday you should probably sit down with your telecom service provider and discuss your options.

2. Connection Issues (Static, Dropped Calls)

While there may be other reasons for connection issues, legacy phone solutions and systems close to end of life tend to see an increase in connectivity problems.

If your phone calls start sounding static filled, or if phone calls are regularly dropping for no reason, you should reach out to your telephone service company and schedule a service call.

They will be able to determine what might be going on. Depending on the answer, it might be time to consider your options and prep for a new system.

3. Voicemail/Programming Issues

A common indicator of a failing phone system is an increase in programming malfunctions or issues.

Some regular programming issues are:

  • Loss of programming records
  • Incorrect time/date
  • Calls getting mixed up or going to incorrect extensions
  • Voicemails disappearing
  • Display malfunctions (lighting or wording)

These issues are more than annoying: they can lead to miscommunications and frustrated clients/coworkers.

4. Overheating Systems

Most older professional phone systems don’t have the best built-in cooling elements. Over time, as the system ages, this can put stress on it and lead to overheating issues. Some businesses temporarily cope by placing a fan near the head of the unit or the PBX, but this is only a quick fix and won’t help long term.

A system with temperature issues is giving you a clear signal that it is nearing the end of its usability.

Recognizing the Signs

There can be other signals that a professional phone system is in need of attention or replacement, but these four are all a good indicator that its time to start exploring your options.

In our next article we will explore the steps you can take to prepare for phone system emergency and replacement.

If any of the above issues sound familiar or you believe that your professional phone system is nearing the end of life, please reach out to our team. We can help guide you towards a new and professional phone solution that fits your needs, your business, and your budget.

Give us a call at (815) 836-0030 or send us an email with your inquiry at Contact@WeNetwork.com.