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3 Reasons Your SaaS Applications like Office 365, G Suite and Salesforce Need Professional Backups

Deploying cloud-based solutions for your business has many perks:  accessibility, live document collaboration, integrations, workflow automation, scalability . . . to name a few.

Some popular software applications like Office 365, G Suite and Salesforce offer robust cloud hosted options and trends point to more and more adoption of these solutions. Software as a Service (SaaS) is here to stay in a big way.

So, if cloud applications are ‘the future’, what does that mean for your business backups and data recovery solutions?

What do you think? Do you need to backup your SaaS applications?

SaaS Data Backup

The simple answer is yes. You absolutely need to address SaaS data backups and data recovery for your cloud apps like Office 365, G Suite, Salesforce and here are some reasons:

1. Your data is your responsibility

A common misconception with the cloud and cloud applications is that you can ‘set it and forget it’. Many professionals believe that once their data is in the cloud, there is no longer a need to back it up or consider the security and safety of the data.

In some respects, this is true. When you choose to migrate your data from an on prem solution to a hosted cloud solution such as Office 365, you take the maintenance of your server, licenses and the security of the environment off your plate.

But . . . you are still responsible for your own data.

The reason you are responsible for your own data (and backups) is that vendors in the SaaS space tend to follow what is called the ‘Shared Responsibility Model’. A Shared Responsibility Model is fairly straightforward and means that both parties (vendor and client) have certain responsibilities that they share. This model is pretty much the standard and most SaaS structure theirs similarly-

Office 365 Shared Responsibility:

Your Responsibility: the client is responsible for their data and data maintenance

Vendor Responsibility: Microsoft is responsible for securing the cloud environment. Microsoft is also responsible for functionality, uptime and factors related to the stability of the cloud environment.

G Suite Shared Responsibility:

Your Responsibility: the client is responsible for their data and data maintenance

Vendor Responsibility: Google is responsible for securing the cloud environment. Google is also responsible for functionality, uptime and factors related to the stability of the cloud environment.

Salesforce Shared Responsibility:

Your Responsibility: the client is responsible for their data and data maintenance

Vendor Responsibility: Microsoft is responsible for securing the cloud environment. Microsoft is also responsible for functionality, uptime and factors related to the stability of the cloud environment.

If you use a SaaS application other than O365, G Suite or Salesforce (which is highly likely), it’s a good idea to learn more about who has what jobs/responsibilities when it comes to security and your data.

2. Ransomware and other cyber security attacks can still impact your cloud applications

Cyber criminals are greedy, and they aren’t about to let cloud applications stand in the way of their profits.

Hackers can encrypt your entire email inbox and every file in your SaaS application. Holding your data and your business ransom. What makes this worse is that with the shared responsibility model that we outlined above, most vendors have zero liability to help you resolve a hack or ransomware incident.

Remember, all it takes is one click in a malicious email and a criminal can wreak havoc. We say it all the time, but it must be said again and again – backing up your data is one of the only ways you can actually prepare for, protect yourself from and respond to data disasters.

Without a proper backup solution for your SaaS applications, you remove your ability to avoid the damage from ransomware and cyber-attacks. You are basically left to either pay the ransom or lose the data.

3. Mistakes, Incidents and Accidents happen . . . even in the cloud

There are all kinds of mistakes and day to day errors that a SaaS backup solution can protect you from.

Some example:

  • An employee accidentally deleted an important file or email
  • An employee quits (SaaS applications automatically wipe and erase data when a user account is disabled . . . this burns many companies)
  • Someone edits a file and you need to restore to an earlier version
  • A disgruntled employee deletes a bunch of data intentionally
  • A Data sync fails or goes through a glitch

SaaS backup applications have certain built in functions and settings to help you with some of the above.

Without a backup, any of the above will mean that your team member or IT staff will have to comb through ‘deleted’ folders/areas to try and find what you’re looking for. This is time consuming, frustrating and it isn’t dependable. Additionally, SaaS applications like O365 and others have limited file retention spans. Many solutions will only keep files that your users have deleted for 30-90 days.

Professional SaaS data backups helps you extend that period to meet compliance and organizational standards.

Whether you are using cloud applications like Office 365, on-premises solutions or even a mixture of both, it is critical to secure, test and manage your data backups.

Andromeda specializes in backup solutions and SaaS data backups for popular applications like O365, Salesforce and G Suite. Give our team a call at (815) 836-0030 or email our team at Contact@WeNetwork.com. We are always available to help!