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Hosted VoIP Phone Solutions: 3 Essential Steps You’ll Want To Take To Protect Yourself And Your Business

Hosted VoIP Phone Solutions

Whether you are considering purchasing a hosted VoIP Phone System or you’ve already made the switch there are some important things you’ll want to consider to make sure that you have in place.

Hosted VoIP phone solutions are a great option for small business. They offer many special functions and programming options to businesses via cloud technology and network capabilities.

These systems are easily portable – sometimes referred to as ‘plug and play’ solutions. As long as your office has proper cabling and network infrastructure, you can move phones easily across the office in minutes without having to call a technician or service company.

Hosted VoIP Phone solutions are scalable, offer many bells and whistles, make remote workforces easier to manage, offer detailed reporting options and a wide range of other business functions.

It should be mentioned that many if not all of these functions and programming options are available on digital solutions and IP hybrid solutions. Do not believe any phone vendor that tells you otherwise.

 

If you decide that hosted or cloud VoIP phone systems are the solution for your office, you’ll want to take a few steps to make sure that you are setting yourself up for a smooth and secure transition:

1. Consult an IT Vendor with Network Security experience

Whether you are planning a transition to hosted VoIP Phone Solutions or you already have them, it is important that you understand the implications this has on your network and your network infrastructure.

You want to make sure that you know how much bandwidth you currently have available and whether you’ll need to increase this. Making and receiving phone calls over the internet can eat up your available bandwidth and if you don’t account for this demand increase, you may suffer from dropped calls, low call quality and other issues. So make sure you have strong enough service from your internet provider.

Adding your phones to the network adds other requirements as well. You’ll want to have a network audit done to check up on your infrastructure and your network security. You may need to add equipment and/or update infrastructure for your VoIP phone solution to work.

Hosted VoIP systems without proper network security and infrastructure are vulnerable to data theft, DDoS (Distributed Denial of Service) attacks and other cybersecurity issues. Just like any other extension on the network, you’ll need to make sure that connections are secure and you are proactively protecting your business.

2. Make sure you have a plan for emergency numbers

While hosted VoIP phone systems can be great for your business, they do create some issues for emergency calls to local law enforcement, medical help etc.

Because your calls are made over the internet there is no geographic location associated with your phones and this poses a problem for first responders. Essentially, your phones cannot figure out which emergency call center to direct the call to.

Because of this, most companies with a cloud phone solution like hosted VoIP need to have a backup plan for emergency calls. This may mean that you maintain one digital or POTS line for emergencies.

If you have a burglar system or security system you might already have this set up because these solutions run into the same issues with VoIP service.

3. Find a vendor who can support your solution

There are hundreds of options available to you for your hosted VoIP Phone system. Between all of your hardware options and service provider options things can get a bit confusing.

A great first step when you are looking into VoIP is to engage your IT company and see if there is a solution they provide/work with.

All too often we get calls from companies with hosted phones looking for support and we have to turn them away because they have hardware Andromeda isn’t able to support.

When choosing your hardware and service provider you want to ask the following:

  • How long has the company been around (they pop up and disappear far more often than you’d think)?
  • Who is going to provide service to the hardware?

You definitely don’t want to find out once it is too late and your phones are having problems that you don’t have anyone to help you out.

Your phone system may change or be replaced but the need for a secure and reliable phone system remains the same. Additionally, your need for a technology or telecom vendor that understands your solution remains paramount. If moving to hosted VoIP Phone Solutions or cloud phone system is something on your mind, make sure to give us a call and we can work to make sure your transition is as smooth and secure as possible.