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AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
ENHANCED PHONE FEATURES FOR ENHANCED BUSINESS PART 3 March 6, 2020
Features For Flexible Secure Communications for Remote Employees
For those of you following this series, this is the third and final installment of a 3-Part Series: Enhanced Phone Features For Enhanced Business. If you’re just tuning in, make sure to check out part 1 & part 2. In the last two articles we’ve covered twinning and the different functions it has in your office as well as hunt groups and the multiple forms they come in. Both of these features can increase communication within your organization as well as productivity. In this final article we are going to dive into two more enhanced phone features: Queuing and Hot Desking.
Enhanced Phone Features: Queuing
Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy.
For example, when you call your local pharmacy and direct your call to the pharmacist, you are placed in a specific call queue for that department. That is a combination of the hunt group and queuing feature.
When an extension becomes free, the queued call is then presented. Queue limits can be set so that only a certain number of callers can be in line at any one time. While queuing, a caller can listen to a recorded message or be directed to leave a voicemail for call back if this is configured in your system.
Enhanced Phone Features: Hot Desking
Hot Desking allows multiple users to use the same extension on your phone system. Every user is assigned their own identity so they can receive calls and can access their own Voicemail as well as other functions.
For example, your outside sales staff who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. This is also a valuable tool for remote workers. If you have employees in multiple states etc., they can still have a physical extension.
As we mentioned at the beginning of this article, this is the final portion of a three part series on phone features and how they can enhance your business. Make sure to check out the first two sections:
You have a remote office system already (we hope) but there’s a strong chance you aren't leveraging it to full potential. We are currently offering a free consultation meeting to review your current solution and what features best compliment your business.
If this article has you questioning your current setup, or if you are simply interested in starting a conversation regarding secure Cloud and remote phone communications necessary for your business, a network assessment with Andromeda is a great place to start.
This post appeared first on Andromeda's WeNetwork.com/tech/ats-blog/ web page.
Windows 10 Announces One Billion Active Devices Apr 03, 2020
Windows 10 is on a lot of devices around the world. In part, that's because it's a significantly better and more modern operating system than its predecessors. In addition, it's partly because Microsoft has been aggressively pushing people to upgrade to Windows 10.
While it took the company a bit longer to reach the magic billion device mark, they've recently done so.
That is, according to Terry Myerson, the former head of the company's Operating Systems Group, who initially announced the company's one billion device goal back at build 2015.
As of now, the company proudly reports that they have slightly more than one billion active monthly devices in use for all flavors of Windows 10 combined. Note that this includes Windows 10 variants running on:
- Laptop and desktop PCs
- Windows Phones
- Surface Hub conferencing systems
- HoloLens augmented reality goggles
- Xbox One gaming consoles
- A variety of other IoT (Internet of Things) devices that use a scaled down version of the OS.
There was some concern that the company wouldn't hit the vaunted number; a concern driven by two factors:
First, the company made the strategic decision to back away from, and then entirely pull the plug on, the concept of the Windows Phone. That drew down the number of new installation estimates.
Second, there's the fact that a surprising number of users are still clinging stubbornly to their Windows 7 and Windows 8 installations. They're still keeping them, even though Windows 7 has reached the end of support and users of the aging OS are at increasing risk.
Nonetheless, despite these challenges, the company hit the number they were after. In a related note, there are reports that they now have an impressive 17.8 million registered Windows Insiders testers. That gives them a robust population of users to try out new features and recommend improvements for the company. Kudos to Microsoft for reaching a long-sought milestone!