We have extensive experience in all aspects of remote networking:
- Managed IT Services Support in Chicagoland
- Computer WANs
- Computer VPNs
- Cloud Platforms - Azure
- Data Security
- Tele-conferencing app configurations
- Wireless Networks
- Remote Access
- Multiple Locations
- Microsoft O365 & M365
We can implement and maintain every part of your business network.
If you need:
- Managed IT Services Support in Chicago, IL
- Data Network Setups & Cloud Services in Chicagoland
- Computer Networking in Chicago, IL
- IT Tech Support in Chicago, IL
- Install Servers, Firewalls, Data Security in Chicago, IL
- Internet Network Setup in Chicagoland
- Firewall Network Security in Illinois
- Remote Office data networks in Chicago, IL
...this is where you
need to be!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
ENHANCED PHONE FEATURES FOR ENHANCED BUSINESS PART 3 July 12, 2020
Features For Flexible Secure Communications for Remote Employees
For those of you following this series, this is the third and final installment of a 3-Part Series: Enhanced Phone Features For Enhanced Business. If you’re just tuning in, make sure to check out part 1 & part 2. In the last two articles we’ve covered twinning and the different functions it has in your office as well as hunt groups and the multiple forms they come in. Both of these features can increase communication within your organization as well as productivity. In this final article we are going to dive into two more enhanced phone features: Queuing and Hot Desking.
Enhanced Phone Features: Queuing
Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy.
For example, when you call your local pharmacy and direct your call to the pharmacist, you are placed in a specific call queue for that department. That is a combination of the hunt group and queuing feature.
When an extension becomes free, the queued call is then presented. Queue limits can be set so that only a certain number of callers can be in line at any one time. While queuing, a caller can listen to a recorded message or be directed to leave a voicemail for call back if this is configured in your system.
Enhanced Phone Features: Hot Desking
Hot Desking allows multiple users to use the same extension on your phone system. Every user is assigned their own identity so they can receive calls and can access their own Voicemail as well as other functions.
For example, your outside sales staff who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. This is also a valuable tool for remote workers. If you have employees in multiple states etc., they can still have a physical extension.
As we mentioned at the beginning of this article, this is the final portion of a three part series on phone features and how they can enhance your business. Make sure to check out the first two sections:
You have a remote office system already (we hope) but there’s a strong chance you aren't leveraging it to full potential. We are currently offering a free consultation meeting to review your current solution and what features best compliment your business.
If this article has you questioning your current setup, or if you are simply interested in starting a conversation regarding secure Cloud and remote phone communications necessary for your business, a network assessment with Andromeda is a great place to start.
This post appeared first on Andromeda's WeNetwork.com/tech/ats-blog/ web page.
Garmin Experiences Ransomware Attack Causing Global Outage Aug 04, 2020
Do you make use of a Garmin wearable device? If so, then you've probably noticed that your device isn't working the way you expect it to. That's because the company is experiencing what there are now describing as a global outage.
The notification on the company's website reads, in part as follows:
"We are currently experiencing an outage that affects Garmin.com and Garmin Connect. This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience."
The same message was displayed on the company's Facebook page, and was sent out on the company's Twitter account.
This outage and the fallout from it, is ongoing, and specifics and details have proved to be somewhat difficult to come by. At present, there are unconfirmed reports that the outage stems from a successful WasterLocker ransomware attack executed against the company's network that impacted an unknown number of systems and servers. However, the information leaking out from company employees is somewhat contradictory.
Assuming that the general buzz regarding a successful WasterLocker attack is correct, then odds are good that the damage to company resources was extensive. WasterLocker is well known for launching sophisticated attacks and demanding ransoms that frequently run into the millions of dollars.
Unfortunately, this isn't the first time in recent months that Garmin has found itself in the crosshairs. Late last year, Garmin Southern Africa publicly disclosed that they were the victim of a Magecart attack that saw customer payment and other sensitive information stolen from any customer who had placed orders on the company's shop.garmin.co.za portal.
Given the fact that ransomware attackers are known to steal copies of data before they encrypt files on the network, it's likely that at least some sensitive customer information was taken. Again, at this point, we have no details from the company. We can only assume those will be forthcoming in the near future.