In August, Andromeda acquired a segment of cloud and M365 clients from fellow Chicago-based technology company The SMB Help Desk. Andromeda welcomes nearly 100 new clients with this acquisition – offering IT support, cloud services and telecom solutions.
The SMB Help Desk continues to serve businesses with Salesforce consulting and support. This pivot allows The SMB Help Desk to provide even more exceptional support and service to their continued clients.
Also joining the Andromeda team is service technician Jake who joins the Managed IT Service Team. Jake is a great fit and brings valuable experience to his new role with Andromeda Technology Solutions. Jake’s responsibilities include providing clients with hands-on system administrative support, maintenance and monitoring of their environment and devices. He says of the transition, “Working for Andromeda has been nothing but positive, very warm, welcoming and supportive.”
Jeff Borello, CEO of Andromeda, stated “This is exciting news because it helps us fulfill our Core Purpose of helping more companies and their people to succeed.”
The first task after the acquisition was to get the new clients on-boarded. This included an examination of each client’s needs and systems. Then, each of them was added to Andromeda’s current workflow. Finally, the clients receive exceptional service with personalized solutions to meet their individual needs.
Andromeda Technology Solutions provides technology support for businesses with Managed IT Services, Building Security Solutions (Security Cameras, Access Control, Burglar Systems), Telephone Solutions, and Web Design. Servicing Greater Chicagoland, Northwest Indiana, and Greater Milwaukee in Wisconsin. Established in 1994, Andromeda strives to achieve their core purpose via their mission, “our passion is serving others so they can succeed and achieve their passion.”