Phone System Services -Woodridge, IL 60517
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Woodridge, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
There will most likely come a time when you decide you want to change service providers for your business internet and telephone.
That makes sense.
In fact, we would suggest that you audit your phone service and bills at least once a year if not every 6 months. (For more on auditing your phone bills – read here).
The telecom industry term for the date you go from one service to the next is the “cutover date”. Basically, this is the day that you cut service with your old provider and begin service with your new provider.
You’d think this is as simple as the switch of a button but there are actually a lot of ways that a cutover can cause trouble for you and your business.
The last thing you want is for a cutover issue to mean loss of profit or productivity in your office. After all, every minute your phones are down costs you.
With this in mind, we thought you would enjoy a quick checklist to ensure your telephone service cutover goes as smooth as possible.
Andromeda Technology Solutions Telephone Service Cutover Checklist: 6 Things to Do Before Your Cutover Date
1- Bring your IT/Telecom Service Provider Up to Speed
First things first, the moment you start thinking about changing telephone/internet service providers; you should get your IT group involved.
A good vendor will guide you through the process of preparing for your telephone service cutover date.
A GREAT Technology Partner will guide you through the prep for your cutover but they will also help guide you in the right direction when it comes to your service levels and providers.
There are a lot of important factors to consider when choosing a telephone/internet provider.
- Customer Service Reputation
- Bandwidth options
- Type of service
- Availability in your area
- Impact on other technologies and departments in your business
It is important to get your IT/Telephone Solution Provider involved for your cutover but it is just as important to get them involved as soon as you make the decision to shop service providers.
This will allow you to avoid a lot of headaches and it will also prepare you properly for everything you’ve got to get done.
Keeping your technology partners in the loop is one of the best ways to steer clear of speedbumps.
2- Notify your current vendor that you’re switching service.
This one is very simple. Once you’ve decided to switch service providers, you need to notify your existing telecom service provider.
Most companies require 30 days’ notice or they will charge cancellation fees.
You’ll also want to make sure you aren’t under a contract. If you find that you are still under contract, you’ll need to figure out what types of penalties or charges the existing vendor has in place for early termination.
As a general rule, you always want to be aware of your contract dates. Even if you aren’t switching vendors, your rates might rise if you aren’t under a long term contract with your vendor. This is best practice and ensures you aren’t being overcharged for your services.
3- Get a “cut sheet” from your current service provider.
The cut sheet is a list of all of the necessary work prior to your telephone service cutover. This is a great way to make sure you have all of your ducks in a row before the official telephone service cutover date.
Once you have the cut sheet you need to make sure and get a copy of it to whoever manages your telephone system.
This sheet includes any equipment you’ll need, programming needs as well as a list of all the numbers you need ported over.
By providing this to your technology partner you ensure that they can schedule technicians to get the required work done prior to the big day.
4- Check your IT closet or equipment room out.
Changing service providers may require some new equipment. Make sure to find out what space that will require and ensure that you have the space available.
Be clear on who will install the new equipment and where you want it as well.
5- Map out your current setup
You’ll want to map out all of your existing set up.
Make sure you have a list of all phone numbers and extensions.
This is something you can do yourself or you can request that your phone system vendor does this for you. They will dive a little deeper and check for dial tones, testing ports and checking for local & long distance capability.
Just be sure to request that your vendor provides you a full report of your findings.
6- Get the date on your calendar and notify anyone who might be impacted
It might sound obvious but you want to make sure that everyone knows your cutover date.
Andromeda recommends that you let all employees know the date and time. Additionally, you’ll probably want to schedule and send out a few emails to customers in case there is any service disruption.
Communication is key with these types of projects.
Customers won’t be upset that they can’t reach you by phone if they know that you can be reached via email or other communications.
This will also make sure that everyone is prepared just in case the cutover doesn’t go as smooth as planned. If your phones are down for longer than expected, you’ve covered your bases on the front side and shouldn’t feel a backlash from employees or customers for the temporary disruption of phone service.
As you’ve probably noticed – most of these steps and the checklist recommends that you communicate with your telephone system vendor. These projects are pretty simple but can easily go wrong if everyone isn’t on the same page.
If you are thinking about switching phone service providers make sure to get in touch with whoever manages your phone system.
You’ll be glad you did.
The post 6 Things You Need To Prepare Before You Change Telephone Service Providers: Your Telecom Cutover Checklist appeared first on Andromeda Technology Solutions.
VoIP stands for voice over internet protocol. Putting it plainly, this means that a VoIP phone system uses an internet connection to make and receive phone calls.
While on premises PBX phone systems are still a great option for many businesses, the option of a VoIP system can offer your business certain advantages.
Here are the 5 top advantages of a VoIP system for business telecommunications:
1 Excellent Call Quality – When you are placing a call or answering one you won’t be able to notice any difference in the quality from a traditional landline. As long as you have a constant internet connection and enough bandwidth to support call volumes, sound quality is exceptional.
2. Extra Features and Capabilities* – VoIP systems offer more flexible services at a better price. Here are some of the features your VoIP system can offer:
- Twinning – your desk phone and cell phone can be set to ring simultaneously
- Soft Phone option – you don’t even have to have a desk phone. Your VoIP calls can be made directly through a headset and your PC.
- Voicemail to Email/Text – have messages forwarded to your inbox or cellphone via text
- Teleconferencing – get your group together all on one call without adding more software
- Call recording – allows you to share recordings, or review
- Call logs – these can help with productivity, planning, etc.
*extras depend on individual plans and systems
3. Secure – Standard encryption protocols are used in VoIP systems. Be sure to discuss end-to-end encryption with your IT service team and telecom service group.
4. Portability – As long as you have internet access, you will be able to use your VoIP system. You will be able to make and receive calls from multiple devices. It also allows you to set a status to inform colleagues whether you are available to take calls.
5. Cost Effective – Operating costs for a VoIP system are less than for traditional phone companies. There is no separate network needed for data. Field workers can teleconference or video conference without traveling back to the office. They can also answer calls from almost anywhere. VoIP handsets are less expensive.
One thing your VoIP telecommunication system provider will discuss with you is having a reliable internet connection. This is an integral part of the entire system.
Andromeda offers many different options for business phone systems including VoIP. Give our telecommunication experts a call today to discuss which option would fit your business best.
The post 5 Advantages of a Professional VoIP Phone System appeared first on Andromeda Technology Solutions.
Recently, Intel released a very important update designed to address nine separate security flaws in their chipsets as part of their September 2020 Platform Update.
Of the flaws addressed by this fix, one of them is a critical issue revolving around the company's Active Management Technology (AMT) and Intel Standard Manageability platforms.
That's important because the AMT is used in a wide range of Intel Processors and correcting that flaw in particular helps keep a vast number of machines safe.
This vulnerability, tracked as CVE-2020-8758 has a severity score of 9.8 and is especially dangerous because it allows remote escalation of privileges when successfully executed. At the root, the vulnerability exists due to improper buffer restrictions in the network subsystem.
Jerry Bryant, Intel's Director of Communications, had this to say about the issue:
"For customers using Intel vPro systems that do not have AMT provisioned, an authenticated user with local access to the system may still be able to escalate privileges. If the platform is configured to use Client Initiated Remote Access (CIRA) and environment detection is set to indicate that the platform is always outside the corporate network, the system is in CIRA-only mode and not exposed to the network vector."
The central question then, is are you vulnerable and do you need the update? The simple answer is that you're vulnerable if you have any of the following AMT and ISM versions (or older):
If there's a silver lining to be found, it lies in the fact that there's currently no evidence that this flaw is being actively exploited by hackers.
Naturally, given time, that will change, so the clock is ticking to get your systems updated.
A full list of the flaws addressed by the latest update is available on Intel's website, but if it's been a while since you've applied one, this one is well worth making a priority.