Phone System Services -Willowbrook, IL 60527

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

VoIP (Voice over Internet Protocol) phone systems continue to add new features, integrations and capabilities which are beneficial for businesses of all sizes and markets.

Cloud technologies allow VoIP phone systems enhanced flexibility and scalability which makes them attractive for business owners and managers.

VoIP Technology for Chicagoland Professionals: Top Features

VoIP Phone Systems can help you improve account management and client relationships . . .

Phone systems help you stay connected with your staff, vendors and clients. You pick up the phone, hear a dial tone, type in a code and connect. But what else could you get from your phone system? What other features are out there?

Call Analytics: There are many data points you can assess using the call analytics available with a VoIP phone system. Get insights into average call length, call counts, and even staff availability. You can see what teammates tend to miss calls more often, what times of day calls are missed, what times of day call volumes peak and more.

Dialer: a dialer can give your sales and marketing team a big productivity boost. This also cuts down on misdials and will increase call volume in most cases.

CRM Integration: more and more VoIP providers are expanding integration options with popular CRM solutions. This connects your data, dialer and CRM (customer relationship management). Integration is something you must consider when choosing the best solution for your business.

Artificial Intelligence (AI) Technology will expand into new places

AI is exciting and opens up possibilities for many technologies and systems, including VoIP phones. AI is very good at automating tasks, segmenting data and even analyzing certain sets of data. Some of the ways you can use this data:

Customer Satisfaction Analysis: VoIP phone systems with call recording enabled could see benefit for customer satisfaction purposes using AI integration. AI can detect moods based on speech patterns. This data will be invaluable.

AI Enabled Translators: For businesses with global needs, AI translators can assist with conference calls and translation in real time.

Enhanced Interactive Voice Response & Auto Attendant: AI is changing the way Auto-Attendants and virtual receptionists work. Instead of a static program, AI allows callers to ask questions and interact with systems with a goal of routing calls quickly and to the appropriate destination without a full-time receptionist managing all inbound calls.

5G service increases call speed, quality and capabilities

While 5G service is available to certain areas and businesses already, this technology is not readily available all over the United States just yet. That said, as service providers invest in infrastructure, 5G will come to an area near you. When it does you will notice improvements to the functionality of your system. The cloud based VoIP phone system operates over your internet connection, so the stronger and faster your service is (5G vs. 4G), the better your experience will be. Look forward to fewer dropped calls, better call quality and decrease in service interruptions as 5G becomes available.

As always, it must be said that most or all of these functions/capabilities will be available and applicable for on-prem phone solutions, digital solutions and modern PBX phone systems.

If you are interested in discussing the future of your phone system, one of these features or anything related to your business phone system, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com.

The post Professional VoIP Phone Systems: Ideas for Your Business & Office appeared first on Andromeda Technology Solutions.

What is Auto Attendant?

Auto Attendant is one of the most common applications we install with business phone systems.

It is a standard application that can satisfy many different tasks/needs.

In a nutshell, an auto attendant is a programmed add on for your phone system that will help answer calls and can route callers to proper destinations. Think of it as a receptionist program.

You can program the auto attendant to route calls during specific hours and you can also program different messages/directories to operate at different times of the day.

Most prospective customers will turn to the internet to do preliminary research for products and services.

But . . . once they’ve found the company or companies they are interested in, a phone call is still the most popular first step to contact your business and engage your services.

So, that means you’ve got a decision to make. You need to decide whether you want a live person to answer the phone and route your calls, or whether you would rather skip that step and have a program do the heavy lifting for you.

For many small to midsized businesses, the auto attendant is a great way to reduce overhead and make sure calls never goes unanswered.

Auto Attendant Best Practices

Proper auto attendant design and implementation is essential to the overall experience an inbound caller will have every time they pick up the phone and dial your number.

Some key factors to think about when designing your system:

• Make sure your introductory message is clear and concise – you don’t want people to get bored or annoyed with a long message every time they call in.
• Avoid too many options – nobody enjoys sifting through 14 options to find the place they are looking for.
• Keep it simple and keep it logical – prioritize your most popular departments/options towards the beginning of your message to speed up the inbound call process.
• Your directory needs to be up to date – who will be in charge of managing this?

Three Unique Ways You Can Use Auto Attendant

1. Use your auto attendant function to answer FAQs

Do people call your office often with the same questions? You can dedicate a space in your auto attendant directory to frequently requested info like your address, your hours of operation and more. This will save your receptionist and staff valuable time and provide prospects with the info they are calling to acquire.

2. Add a Directory

There are multiple different types of directory options available to you.

• Full list of staff extensions
• Search by first or last name for staff
• Department Directory

The option you choose is based on what you believe will be easiest and most helpful for inbound callers. By implementing a directory you avoid an endless list of options on your primary outgoing message and also add a layer of organization that prospects/customers appreciate.

3. Share Upcoming Event & Company Announcements

Your auto attendant program can actually be used as a great marketing tool for upcoming events and promotions. Have a seasonal promotion coming up? What about an office closing due to a holiday? Maybe there is some big news specific to your industry you want to share? All of these are things pieces of information you can distribute to inbound callers.

**Added Tip** Your Music on Hold (MOH) message can also promote events and promotions for you.

The post Auto Attendant: 3 Unique Ways You Can Use It To Improve Your Business appeared first on Andromeda Technology Solutions.

Google recently published a blog post that didn't get much attention, but that outlines a major change to the way the company's video collaboration tool "Meet" works.

The blog post reads in part, as follows:

"In the coming weeks, you'll soon notice a new Meet tab on your phone's Gmail app where you can see upcoming meetings scheduled in Google Calendar, and easily join them with a single tap....If you don't want Meet to appear as a tab in the Gmail app, access the Settings from the hamburger menu in the top left corner of your inbox, tap on your account, scroll down and uncheck Meet."

This is a small change, but it represents a huge improvement in the way Meet works. The change makes it much more streamlined and efficient, which dramatically improves the quality of the user experience.

The change builds on Google's decision earlier this year to make Google Meet free for all users, which arose from the changes the global pandemic wrought in how the world works. Demand is spiking for video conferencing services due to worldwide lockdowns. Popular video conferencing service Zoom is stumbling over security concerns. Google and other tech giants moved quickly to take advantage of the surge in demand. This represents the latest manifestation of those changes.

Google has made a number of tweaks and improvements to Meet since the surge in demand began. Although they're playing it close to the vest in terms of the future changes they have planned, one thing that seems clear is the fact that more changes and improvements are coming.

Kudos to Google for rising to the challenge and making their video conferencing service more accessible and more user friendly. It is rapidly becoming the default choice for a growing number of organizations. If you're not currently using it and you're not 100 percent satisfied with the video conferencing service you are using, it's well worth checking out.

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