Phone System Services -Willowbrook, IL 60527

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

Have you ever spoken with a telecom salesman? If you have, you probably noticed they speak in what appears to be code. PRI . . . POTS lines . . . PBX . .  .VOIP? What does any of this even mean?

Lucky for you, we decoded some of the most common telecom acronyms so that even you can speak phone system.

 Most Popular Telecom Acronyms

• VoIP – (Voice over Internet Protocol) is an alternative way of making phone calls. VoIP transmits the sounds you make over the standard Internet infrastructure. There are different styles of VoIP systems but the two most common are cloud based and on premise.
• SIP – (Session Initiation Protocol) is an industry standard method of achieving VoIP.  Telephone Systems and many communications devices now have the ability to perform SIP protocol by way of trunk access (dial tone), video, etc.
• PRI – (Primary Rate Interface) a multi-channel digital circuit that brings 24 lines of telephone system communication for incoming/outgoing dial tone. Essentially, it allows multiple inbound and outbound calls at one time. This is often a less expensive approach for a company that has more than 10 analog (POTS) lines.
• PBX (Private Branch Exchange) This is typically a physical box on location at your business that holds all the programming required to make calls, transfer calls, host Voicemail and many other key functions.
• POTS – (Plain Old Telephone Service) also known as analog telephone lines.
• IP-PBX – (Internet Protocol-Private Branch Exchange) is a telephone system that integrates with Internet functionality such as VoIP and SIP services.
• PSTN – (Public Switched Telephone Network) is known as traditional telephone lines.
• ISDN – (Integrated Services Digital Network) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the PSTN.

Got more questions? No worries, check out our Telecom Phone Systems page and let us help answer some of your additional questions!

The post Phone Systems Decoded – 8 Commonly Used Telecom Acronyms & What They Actually Mean appeared first on Andromeda Technology Solutions.

“Time Is Money”

I’m sure you heard that one before. The fact is, downtime and productivity loss from pbx phone system failure can cost your business thousands of dollars in the blink of an eye. Today’s consumer has hundreds of options at their fingertips (literally); all one search engine away.

Don’t lose business all because your legacy phone system finally took a dive. You also don’t want to force your own hand when it comes to choosing a new pbx phone system due to lack of preparation.

That being said, check out these 5 signs your pbx phone system is on its last leg.

Signs of PBX Phone System Failure

1. Your system is 10+ years old – Congratulations! Your system has served you well. Older systems probably don’t have parts in production or programming updates being rolled out which puts you at risk of a failure with no fix. 
2. Static Filled Lines – Nothing is more frustrating than a call filled with static. Faulty equipment and wiring can lead to this issue. 
3. Voicemail/Programming Issues – Possibly the most prominent sign your pbx phone system is on its way out are programming issues. Have you ever lost all of your scheduled programming or noticed completely inaccurate dates and times out of nowhere? Are voicemails disappearing on you? Maybe lights have stopped functioning and you are no longer notified when you have a message. Do customers and employees complain about programming issues like being routed to the wrong location or a buggy Auto Attendant function? 
4. Functional Limitations – Older systems don’t have many of the useful functions you have probably heard about in modern systems i.e. Voicemail to Email, Mobility, Remote Support and streamlined programming. 
5. System Overheating? – Many legacy systems don’t have adequate cooling systems. Do you have a fan sitting in front of your pbx phone system to keep it from overheating? That is an especially relevant telltale sign that your system is at the end of its life.

The post 5 Signs Your PBX Phone System Is On Its Last Leg appeared first on Andromeda Technology Solutions.

In the world of data security, cryptocurrency mining software is often overlooked or discounted as a threat because it doesn't do serious harm to the infected system.

It bleeds off computing resources, putting them to work for the miners who control the software, working for them to solve complex cryptographic puzzles which generate revenue for the hackers. �However, that's not much of a direct threat.� As such, relatively few resources are put toward dealing with such infections.� They simply tend to be given a lower priority.

That's almost certainly a mistake for a couple of different reasons:

First, the amount of computing power this type of malware eats up can be quite severe. In some cases, it utilizes up to fifty percent of the infecting computer's processing power, which as you might expect, can dramatically impact system performance.

Second, and more troubling and problematic, is that the mining software establishes a beachhead on your network.� Once any type of mining software is installed and running on a target system, it's in communication with the hackers' command and control server.� Anytime the hackers choose to, they can use that connection to install more damaging malware on the target system, including keyloggers, scrapers, ransomware and the like.

Even worse, hackers can use their toehold inside your network to infect any other device that the initially infected PC is connected to on your network, which means that very quickly, you could go from having a single infected PC to having a network wide problem that can bring your company to its knees.

The bottom line is simply this:� Cryptojacking may not appear overly dangerous on the surface, but if they're not dealt with quickly and decisively, they could open the door to much more significant issues.� Make sure your IT staff is giving these types of infections the attention they deserve.

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