Phone System Services -Willowbrook, IL 60527

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

It costs money to make money.

It’s safe to say that you’ve heard this phrase somewhere – especially if you own or manage a business.

Rent . . . Employee Salaries . . . Utilities . . . Outsourced Services . . . Supplies . . . the list goes on and on and on.

With the cost of being in business steadily increasing, it is important to save where you can.

We speak with business owners about how technology can add value on a daily basis. We assist in improving uptime which increases productivity, we help business owners and managers secure their data so they can rest easier knowing they have proper protection in place.

We help business owners secure their physical locations with access control, security cameras and burglar systems.

We even help businesses increase revenues with professional website development and digital marketing strategies.

All of that said, there is still one area that we see business owners overspending on time and time again.

Care to guess what that might be? . . . if your phone bill came to mind you nailed it!

If you are like many other professionals, you want to take a good look at your phone bill but don’t know where to start. With that in mind we grabbed a few things to pay attention to and cost saving ideas that you’ll find below.

Tips and Tricks to Help From Overpaying on Your Business Phone Bill

Pay close attention to your contract dates

While there is a certain expected increase in services over time, all too often companies are being overcharged every month by their service provider because they are out of contract.

Service providers don’t want you on a month to month agreement. They want to know they have your business for extended periods of time.

On top of this, the end of your current contract is a great time to see what else is out there. Even if you stay with the incumbent provider, you’ll know that you are getting the best rate and may be able to get a deal for sticking around instead of jumping to the competition.

Take a look at how your phones are serviced

Getting your business “in the cloud” is a big topic these days. With many different cloud based applications and even cloud based hardware, it is no surprise that your phones also have cloud options.

There are many types of phone systems available to you and they are serviced differently which means that they have different costs associated as well.

While we won’t dive into too much granular detail, your main options for a phone system are on premise digital systems, on premise IP based systems and other cloud based systems or VoIP (Voice over Internet Protocol) systems as they are commonly known.

At times, a VoIP system may offer a cheaper monthly expense but over time it may end up costing more than your traditional PBX or on premise solution.

We would recommend bringing in professional assistance before switching from an on premise system to a cloud based or VoIP system. There may be infrastructure costs or other back end costs associated with this switch you should be aware of before making the change.

Make sure all of the lines you pay for are in use

This may seem like a no brainer but as your organization grows and you have more phone lines in service, it is easy to forget that one or many might not be necessary.

The most common instances of these forgotten lines are dead extensions, fax lines or other dedicated office equipment lines and potentially even dedicated lines for security.

You obviously don’t want to disconnect these without investigating how it might impact things at the office – especially if the lines are dedicated to security.

We’d suggest having a professional technician come on site to test and document your lines if you believe you are paying for lines that aren’t being used.

Consider a PRI

A PRI is a Primary Rate Interface but the acronym is a commonly used term for phone bills and the telecommunications industry.

In a nutshell, a PRI is a circuit with a physical device on site that allows you to group multiple analog lines or DID (Direct Inward Dialing) numbers onto one circuit.

We’ve found that a PRI cuts down costs for companies with approximately 6 analog lines or more. Instead of paying a monthly fee for each of those lines, you pay a fee for the service to your PRI and an upfront cost for the hardware.

Of course, this doesn’t save you money in every instance but more often than not, using a PRI will cut your monthly bill a bit.

Check your bills regularly

There are many different reasons you want to check your phone bill every month.

Service providers may change rates, add fees or any other number of things and if you pay the phone bill without regard or even set it up on auto pay it may take months before you recognize the discrepancies.

The more comfortable you are with reading your phone bill, the more you will understand about the different fees and charges and the less likely you are to have random fees or charges go unnoticed.

When all is said and done, we suggest taking a deeper look into your phone bills about every 6 months. You can do this yourself or task an outsourced firm to do it. There are even brokers out there that  you can contract to shop rates and ensure you get the best deal.

Andromeda is not in the business of providing your actual phone connection, but we are in the business of providing you with the best technology and customer service experience with your phone system.

With that in mind, if you ever have a question about something you aren’t sure about on your bills, our staff is more than welcome to help you out.

The post Are You Overpaying On Your Phone Bill? Tips and Hidden Tricks to Save On Your Business Phone Bills. appeared first on Andromeda Technology Solutions.

Last month we brought you the first portion of a three part blog series dedicated to enhanced phone features and what they can do to enhance your business. If you missed it, please check it out here. As we mentioned in our first article, your phone system can and should do a whole lot more than simply ring. There are many features that can make your day to day simpler as well as more productive. Today we area going to focus solely on hunt groups and their functionalities.

Phone Features: Hunt Groups

A Hunt Group is a collection of users, typically users handling similar types of calls, e.g. a sales department. An incoming caller wishing to speak to Sales can ring one number but any number of extensions assigned to that Hunt Group can answer the call.

There are several styles of Hunt Group and each phone system has different options. For the purpose of these examples we are going to use an Avaya IP Office phone system and the phone features available. If you would like to learn more about the different Hunt Groups available on your specific phone system, feel free to reach an Andromeda rep at (815) 836-0030.

• Sequential

  One extension at a time rings sequentially always starting at the top of the list.

• Collective

  All extensions in the Hunt Group ring simultaneously.

• Rotary

  Start with the extension in the list immediately following the extension that answered the last Hunt Group call.

• Longest Waiting

  Start with the extension that has been free for the longest time.

There are more extensive features available as well such as “Assign Call On Agent Alert” that allow for overflow or after hours call forwarding features such as night service/out of service modes. If you would like to learn more about these specific features or want to discuss how they can fit into your daily operations don’t hesitate to reach us. Feel free to fill out a contact us form or give us a quick call.

The post Enhanced Phone Features For Enhanced Business Part 2 (3 Part Series) appeared first on Andromeda Technology Solutions.

Symantec's most recent statistics have revealed a disturbing trend.� Malware designed to compromise checkout pages is seeing a big spike in use, with the company reporting a staggering 248,000 attempts since August 13th of this year, with more than a third of them (36 percent) between September 13th through September 20th. As disturbing as those numbers are, that's just the tip of the iceberg.

As Symantec notes on their website:

"If we compare the week of September 13 to 20 to the same week in August, the number of instances of formjacking attacks blocked by Symantec more than doubled, jumping from just over 41,000 to almost 88.500 - a percentage increase of 117 percent."

Leading the surge is a particularly nasty strain of malware known as "Magecart."� Magecart campaigns are quite robust that begin by breaching the target website, then injecting malicious scripts into it that are designed to scrape card details and other customer information provided during the checkout process. This is an attack that's alternately known as formjacking, payment card scraping, and web-based skimming.

Symantec isn't the only company to take note of the trend.� RiskIQ has been sink holing domains associated with Magecart infrastructure for much of the month and alerting companies compromised by Magecart attacks as they find them.

Kevin Beaumont, an independent security researcher, had this to say via Twitter:
"#TrackingMagecart I've updated the IoCs to double the number of domains, now tracking over 1000 objects - some of the domains have now been sink holed.� Recommend InfoSec vendors block/flag domains."

Magecart isn't new.� Security researchers have been tracking it since 2015, and independent researcher Willem de Groot has created a malware scanning website called MageReport, which allows business owners to check to see if their Magento-based webshop is vulnerable to this type of attack.� If you think you might be, it certainly bears making use of.

At present, the one thing that's not known is the reason behind the sudden spike.� Only that it's happening.

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