Phone System Services -Willowbrook, IL 60527

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

VoIP (Voice over Internet Protocol) phone systems continue to add new features, integrations and capabilities for business of all sizes and markets.

Cloud technologies allow VoIP phone systems enhanced flexibility and scalability which makes them attractive for business owners and managers.

Each year, new technologies are introduced and in 2019 there are some pretty neat advances in the world of VoIP phone systems.

VoIP Technology for Chicagoland Professionals: New Trends and Topics in 2019

VoIP Phone Systems can help you improve account management and client relationships . . .

Phone systems help you stay connected with your staff, vendors and clients. You pick up the phone, hear a dial tone, type in a code and connect. But what else could you get from your phone system? What other features are out there?

Call Analytics: There are many data points you can assess using call analytics and your VoIP phone system. Get insights into average call length, call counts, and even staff availability. You can see what teammates tend to miss calls more often, what times of day calls are missed, what times of day call volumes peak and more.

Dialer: a dialer can give your sales and marketing team a big productivity boost. This also cuts down on misdials and will increase call volume in most cases.

CRM Integration: in 2019 we expect that more and more VoIP providers will expand integration options with popular CRM solutions. This will connect your data, your dialer and your CRM (customer relationship management). Integration is something you want to consider when choosing the solution for your business.

Artificial Intelligence (AI) Technology will expand into new places

AI is exciting and opens up possibilities for many technologies and systems including your VoIP phones. AI is very good at automating tasks, segmenting data and even analyzing certain sets of data. Some of the ways this is anticipated to expand in 2019:

Customer Satisfaction Analysis: As AI continues to get more powerful, VoIP phone systems with call recording enabled could see benefit for customer satisfaction purposes. AI can detect moods based on speech patterns. This data will be invaluable once these solutions hit the market.

AI Enabled Translators: For businesses with global needs, AI translators are anticipated to assist with conference calls and translation in real time.

Enhanced Interactive Voice Response & Auto Attendant: AI is changing the way Auto-Attendants and virtual receptionists work. Instead of a static program, AI allows callers to ask questions and interact with systems with a goal of routing calls quickly and to the appropriate destination without a full time receptionist managing inbound calls.

Expansion of 5G service will increase call speed, quality and capabilities

While 5G service is available to certain areas and businesses already, this technology is not readily available all over the United States just yet. That said, as service providers invest in infrastructure, 5G will come to an area near you. When it does you will notice improvements to the functionality of your system (most likely). After all, a cloud based VoIP phone system operates over your internet connection. So, the stronger and faster your service is (5G vs. 4G), the better your experience will be. Look forward to fewer dropped calls, better call quality and decrease in service interruptions as 5G becomes available near you.

As always, it must be said that most or all of these functions/capabilities will be available and applicable for on-prem phone solutions, digital solutions and modern PBX phone systems.

If you are interested in discussing the future of your phone system, one of these new trends or anything related to your business phone system, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com.

The post Professional VoIP Phone Systems: Top Trends and New Ideas for Your Business & Office appeared first on Andromeda Technology Solutions.

Email, text messaging and chat applications may help you stay connected with coworkers and colleagues, but the traditional telephone and phone call remain a staple of business communication.

In fact, a phone call remains the #1 method for initial contact above any other method including contact forms and email.

Your prospects are picking up the phone all day – and it’s pretty safe to say you are too. Think about it. How many times a day are you picking up the phone on average?

• Calling coworkers
• Calling customers
• Calling vendors
• Sales calls
• Conference calls

You get the idea . . .

So imagine coming in to work for the day and finding out that your phone system is ‘down’.

No calls in – no calls out.

Think about what that might mean for your business: lost productivity, upset customers, missed opportunities. It adds up quick.

Our professional phone systems are important but often overlooked when it comes to service and maintenance. There comes a point when a professional phone system is going to reach end of life. It isn’t pleasant, but it’s a fact.

With that in mind, here are a few signs it’s time to think about and prepare for a new professional phone system.

4 Key Signs Your Professional Phone System is Failing

1. Your Phone System is 10+ Years Old

Many times, Andromeda helps businesses work on and maintain phone solutions and systems that are over 10 years old. They work just fine, serve their purpose, and ‘you don’t need to fix what isn’t broken’, right?

Once a professional phone system or an on-premises digital PBX system passes 10 years of age, it is a good time to assess your options. While the system may be working just fine, there is no guarantee it won’t crash due to several different factors.

Sometimes you can get by with replacing parts or service visits but there comes a time when nothing can be done and the system is done for.

Once your professional phone system hits its 10^th birthday you should probably sit down with your telecom service provider and discuss your options.

2. Connection Issues (Static, Dropped Calls)

While there may be other reasons for connection issues, legacy phone solutions and systems close to end of life tend to see an increase in connectivity problems.

If your phone calls start sounding static filled, or if phone calls are regularly dropping for no reason, you should reach out to your telephone service company and schedule a service call.

They will be able to determine what might be going on. Depending on the answer, it might be time to consider your options and prep for a new system.

3. Voicemail/Programming Issues

A common indicator of a failing phone system is an increase in programming malfunctions or issues.

Some regular programming issues are:

• Loss of programming records
• Incorrect time/date
• Calls getting mixed up or going to incorrect extensions
• Voicemails disappearing
• Display malfunctions (lighting or wording)

These issues are more than annoying: they can lead to miscommunications and frustrated clients/coworkers.

4. Overheating Systems

Most older professional phone systems don’t have the best built-in cooling elements. Over time, as the system ages, this can put stress on it and lead to overheating issues. Some businesses temporarily cope by placing a fan near the head of the unit or the PBX, but this is only a quick fix and won’t help long term.

A system with temperature issues is giving you a clear signal that it is nearing the end of its usability.

Recognizing the Signs

There can be other signals that a professional phone system is in need of attention or replacement, but these four are all a good indicator that its time to start exploring your options.

In our next article we will explore the steps you can take to prepare for phone system emergency and replacement.

If any of the above issues sound familiar or you believe that your professional phone system is nearing the end of life, please reach out to our team. We can help guide you towards a new and professional phone solution that fits your needs, your business, and your budget.

Give us a call at (815) 836-0030 or send us an email with your inquiry at Contact@WeNetwork.com.

The post Key Signals Your Professional Phone System is ‘Failing’ or Nearing End of Life appeared first on Andromeda Technology Solutions.

AT&T is getting some pushback for what most industry insiders are calling a misleading indicator. It has started to appear on many new smartphones including both Androids and iPhones. With the latest update, a growing number of customers are now seeing a "5G E" indicator on their 4G phones, which leads to a momentary surge of excitement, leading customers to believe they're using 5G technology.

The indicator actually stands for 5G Evolution.� It's still 4G technology. It does have some enhanced features not found on other 4G devices, including 256 QAN, 4x4 MIMO and three-way carrier aggregation.� Even so, it's a far cry from being 5G technology, which isn't slated to roll out until sometime in 2020.

AT&T defended the move with the following statement:

"5G Evolution is our first step on the road to 5G.� It is now live in over 400 markets with more to come, and soon our most popular smartphones will start displaying the 5G E indicator to let you know when 5G Evolution coverage is available."

Both users and the company's competitors have widely mocked the indicator. Customers expressed a range of emotion that spans from frustration to outrage. For the time being at least, AT&T is sticking to its guns and shows no signs of backing away from the indicator.� In fact, AT&T Communications CEO John Donovan dismissed the complaints by saying simply "Our competitors are frustrated."

They're not the only ones. Although at this point, it's unclear what (if any) backlash the company will face courtesy of unhappy customers.

Honestly, although the move is ham-fisted and a bit deceptive, AT&T isn't likely to lose many, if any customers over the issue. It is something of a public relations black eye.� Long story short though, don't be fooled by the new indicator.� 5G is still quite some distance away.

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