Phone System Services -Willowbrook, IL 60527

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

We’ve all been there. . .you’re on the line with tech support, trying to figure out why a piece of equipment isn’t working properly. You’ve been connected with a friendly (hopefully) employee at a help desk somewhere and they ask a few famous questions: “Did you check to make sure it’s plugged in?” “Is your internet working?” “Did you try turning it on and off?”These questions can seem a bit ridiculous when you are on the phone, but you wouldn’t believe how often something as seemingly simple as checking a cable, power source, or on/off switch can be the solution to some of your technical issues.These strategies don’t just work for your office PC or your entertainment system at home either. The questions might be a little different, but you can do some basic troubleshooting on your business phone system when things are acting up. Read on to learn three basic steps you can take to troubleshoot common telephone system issues before calling in your telecom vendor for advanced assistance.

Top 3 Common Professional Phone System Issues

1. Check to See if Your Power Source is Functional

There is almost nothing worse than walking into the office in the morning to find your professional phone system is down. This is a big deal and you’ll want to get the system back up as soon as possible: but before you panic, you’ll want to head to your IT closet (or wherever the PBX box is stored). Once there, our technical team recommends locating the power cord and your backup power source or UPS (Uninterruptible Power Supply). Unplug the PBX power cord from the UPS and plug it directly into your electrical outlet. If the system receives power and turns on – you know that the issue isn’t your phone system. You just need a new UPS.

An average life cycle for a backup power supply is approximately 3-5 years. So having a spare is a good way to avoid issues related to UPS failure.

If plugging your system directly into your electrical outlet doesn’t get you up and running, it’s time to call your telecom service provider and get advanced technical assistance.

2. Check Phone Cords and Handsets

Sometimes your professional phone system is working, but call quality is on and off. For example, you are on the phone and you can hear the caller, but they can’t hear you speak or vice versa. You may also feel that the sound quality is distorted from time to time.

Often, these issues can be resolved by replacing the cord that connects your phone to the physical handset. If that doesn’t work, you may want to consider replacing the entire handset. It can be helpful to keep a few spare parts like these at the office to quickly change things out and fix these small issues. If you end up needing to replace an entire handset, you may need to call your professional phone system support team so that they can program your handset. In some cases if you have your system configured properly, this can be accomplished remotely and you don’t even have to have a technician come on site.

3. Determine if All of Your Lines are Down or if Only Certain Lines are Down

Sometimes for a number of reasons you may have one, multiple or all lines ‘down’ (no ring tone and no ability to make outbound or take inbound calls). Before you reach out to your service provider or your telephone system vendor, it is a good idea to determine which lines are impacted.

To do this, all you have to do is grab a list of your various phone lines and try to make an outbound call from each. If you can make a call, that line is working fine. If you don’t get a dial tone and can’t make a phone call – you’ve got a dead line.

Your next step is to call your telephone service provider and have them troubleshoot the issue to get your service reconnected.

It should be said that you can always call your professional phone system support company to help you troubleshoot any issue you have with the telephones at your office. That’s what we are here for! But, you can save yourself some time and potentially even some money by going through some of the tests above before scheduling a technician to come out on site or work on your system remotely.

The post 3 Professional Phone System Troubleshooting Techniques for Common Issues appeared first on Andromeda Technology Solutions.

For those of you following this series, this is the third and final installment of a 3-Part Series: Enhanced Phone Features For Enhanced Business. If you’re just tuning in, make sure to check out part 1 & part 2. In the last two articles we’ve covered twinning and the different functions it has in your office as well as hunt groups and the multiple forms they come in. Both of these features can increase communication within your organization as well as productivity. In this final article we are going to dive into two more enhanced phone features: Queuing and Hot Desking.

Enhanced Phone Features: Queuing

Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy.

For example, when you call your local pharmacy and direct your call to the pharmacist, you are placed in a specific call queue for that department. That is a combination of the hunt group and queuing feature.

When an extension becomes free, the queued call is then presented. Queue limits can be set so that only a certain number of callers can be in line at any one time. While queuing, a caller can listen to a recorded message or be directed to leave a voicemail for call back if this is configured in your system.

Enhanced Phone Features: Hot Desking

Hot Desking allows multiple users to use the same extension on your phone system. Every user is assigned their own identity so they can receive calls and can access their own Voicemail as well as other functions.

For example, your outside sales staff who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. This is also a valuable tool for remote workers. If you have employees in multiple states etc., they can still have a physical extension.

As we mentioned at the beginning of this article, this is the final portion of a three part series on phone features and how they can enhance your business. Make sure to check out the first two sections:

• Enhanced Phone Features Part 1
• Enhanced Phone Features Part 2

You have a phone system already (we hope) but there’s a strong chance you aren’t leveraging it to full potential. This month we are offering a free consultation meeting to review your current solution and what features best compliment your business. This offer expires 9/15/17 so make sure to take advantage!

Fill out the form below to get in touch with a representative or give us a call today to schedule your consultation.

The post ENHANCED PHONE FEATURES FOR ENHANCED BUSINESS PART 3 (3 PART SERIES) appeared first on Andromeda Technology Solutions.

Are you a Pokemon Go fan? If so, we've got bad news.�Beginning in October of this year (2020), your game will stop working on older Android and iOS devices.

Support is officially being discontinued for Android 5, iOS 10, and iOS 11. Additionally, the company is ending support for the iPhone 5S and the iPhone 6.�If you're using any of the above, you'll need to upgrade either your OS, your equipment, or both.

Niantic, the company that makes the wildly popular game, didn't offer up a specific reason for ending support on the equipment and Oss mentioned above. However, one can safely assume that it's probably related to an upcoming feature the company knows won't run on those systems.

In any event, if you're a fan and you want to keep access to the game itself, the items you've collected, and to your PokeCoins, you'll need to upgrade before mid-October of this year.

Concurrent with the end of support warning, the company also announced three weeks of Mega Evolution-themed events in the month of September:

• A Mega Pidgeot event that is slated to run from September 1^st through September 7^th
• A Mega Houndoom event that will run from September 11^th through the 17^th
• A Mega-Evolution Timed Research story event that will run from September 22^nd through the 28^th.

So sure, you may have some upgrading to do, but the reward is that you get three supremely cool week-long events. You'll be well positioned to keep right on enjoying the game into the future. What's not to like about that?

Kudos to Niantic for giving their playing base plenty of time to respond to the change, and for making one of the most iconic games in recent history.

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