Phone System Services -Willow-Springs, IL 60480
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Willow Springs, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
VoIP (Voice over Internet Protocol) phone systems continue to add new features, integrations and capabilities for business of all sizes and markets.
Cloud technologies allow VoIP phone systems enhanced flexibility and scalability which makes them attractive for business owners and managers.
Each year, new technologies are introduced and in 2019 there are some pretty neat advances in the world of VoIP phone systems.
VoIP Technology for Chicagoland Professionals: New Trends and Topics in 2019
VoIP Phone Systems can help you improve account management and client relationships . . .
Phone systems help you stay connected with your staff, vendors and clients. You pick up the phone, hear a dial tone, type in a code and connect. But what else could you get from your phone system? What other features are out there?
Call Analytics: There are many data points you can assess using call analytics and your VoIP phone system. Get insights into average call length, call counts, and even staff availability. You can see what teammates tend to miss calls more often, what times of day calls are missed, what times of day call volumes peak and more.
Dialer: a dialer can give your sales and marketing team a big productivity boost. This also cuts down on misdials and will increase call volume in most cases.
CRM Integration: in 2019 we expect that more and more VoIP providers will expand integration options with popular CRM solutions. This will connect your data, your dialer and your CRM (customer relationship management). Integration is something you want to consider when choosing the solution for your business.
Artificial Intelligence (AI) Technology will expand into new places
AI is exciting and opens up possibilities for many technologies and systems including your VoIP phones. AI is very good at automating tasks, segmenting data and even analyzing certain sets of data. Some of the ways this is anticipated to expand in 2019:
Customer Satisfaction Analysis: As AI continues to get more powerful, VoIP phone systems with call recording enabled could see benefit for customer satisfaction purposes. AI can detect moods based on speech patterns. This data will be invaluable once these solutions hit the market.
AI Enabled Translators: For businesses with global needs, AI translators are anticipated to assist with conference calls and translation in real time.
Enhanced Interactive Voice Response & Auto Attendant: AI is changing the way Auto-Attendants and virtual receptionists work. Instead of a static program, AI allows callers to ask questions and interact with systems with a goal of routing calls quickly and to the appropriate destination without a full time receptionist managing inbound calls.
Expansion of 5G service will increase call speed, quality and capabilities
While 5G service is available to certain areas and businesses already, this technology is not readily available all over the United States just yet. That said, as service providers invest in infrastructure, 5G will come to an area near you. When it does you will notice improvements to the functionality of your system (most likely). After all, a cloud based VoIP phone system operates over your internet connection. So, the stronger and faster your service is (5G vs. 4G), the better your experience will be. Look forward to fewer dropped calls, better call quality and decrease in service interruptions as 5G becomes available near you.
As always, it must be said that most or all of these functions/capabilities will be available and applicable for on-prem phone solutions, digital solutions and modern PBX phone systems.
If you are interested in discussing the future of your phone system, one of these new trends or anything related to your business phone system, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com.
The post Professional VoIP Phone Systems: Top Trends and New Ideas for Your Business & Office appeared first on Andromeda Technology Solutions.
It costs money to make money.
It’s safe to say that you’ve heard this phrase somewhere – especially if you own or manage a business.
Rent . . . Employee Salaries . . . Utilities . . . Outsourced Services . . . Supplies . . . the list goes on and on and on.
With the cost of being in business steadily increasing, it is important to save where you can.
We speak with business owners about how technology can add value on a daily basis. We assist in improving uptime which increases productivity, we help business owners and managers secure their data so they can rest easier knowing they have proper protection in place.
We help business owners secure their physical locations with access control, security cameras and burglar systems.
We even help businesses increase revenues with professional website development and digital marketing strategies.
All of that said, there is still one area that we see business owners overspending on time and time again.
Care to guess what that might be? . . . if your phone bill came to mind you nailed it!
If you are like many other professionals, you want to take a good look at your phone bill but don’t know where to start. With that in mind we grabbed a few things to pay attention to and cost saving ideas that you’ll find below.
Tips and Tricks to Help From Overpaying on Your Business Phone Bill
Pay close attention to your contract dates
While there is a certain expected increase in services over time, all too often companies are being overcharged every month by their service provider because they are out of contract.
Service providers don’t want you on a month to month agreement. They want to know they have your business for extended periods of time.
On top of this, the end of your current contract is a great time to see what else is out there. Even if you stay with the incumbent provider, you’ll know that you are getting the best rate and may be able to get a deal for sticking around instead of jumping to the competition.
Take a look at how your phones are serviced
Getting your business “in the cloud” is a big topic these days. With many different cloud based applications and even cloud based hardware, it is no surprise that your phones also have cloud options.
There are many types of phone systems available to you and they are serviced differently which means that they have different costs associated as well.
While we won’t dive into too much granular detail, your main options for a phone system are on premise digital systems, on premise IP based systems and other cloud based systems or VoIP (Voice over Internet Protocol) systems as they are commonly known.
At times, a VoIP system may offer a cheaper monthly expense but over time it may end up costing more than your traditional PBX or on premise solution.
We would recommend bringing in professional assistance before switching from an on premise system to a cloud based or VoIP system. There may be infrastructure costs or other back end costs associated with this switch you should be aware of before making the change.
Make sure all of the lines you pay for are in use
This may seem like a no brainer but as your organization grows and you have more phone lines in service, it is easy to forget that one or many might not be necessary.
The most common instances of these forgotten lines are dead extensions, fax lines or other dedicated office equipment lines and potentially even dedicated lines for security.
You obviously don’t want to disconnect these without investigating how it might impact things at the office – especially if the lines are dedicated to security.
We’d suggest having a professional technician come on site to test and document your lines if you believe you are paying for lines that aren’t being used.
Consider a PRI
A PRI is a Primary Rate Interface but the acronym is a commonly used term for phone bills and the telecommunications industry.
In a nutshell, a PRI is a circuit with a physical device on site that allows you to group multiple analog lines or DID (Direct Inward Dialing) numbers onto one circuit.
We’ve found that a PRI cuts down costs for companies with approximately 6 analog lines or more. Instead of paying a monthly fee for each of those lines, you pay a fee for the service to your PRI and an upfront cost for the hardware.
Of course, this doesn’t save you money in every instance but more often than not, using a PRI will cut your monthly bill a bit.
Check your bills regularly
There are many different reasons you want to check your phone bill every month.
Service providers may change rates, add fees or any other number of things and if you pay the phone bill without regard or even set it up on auto pay it may take months before you recognize the discrepancies.
The more comfortable you are with reading your phone bill, the more you will understand about the different fees and charges and the less likely you are to have random fees or charges go unnoticed.
When all is said and done, we suggest taking a deeper look into your phone bills about every 6 months. You can do this yourself or task an outsourced firm to do it. There are even brokers out there that you can contract to shop rates and ensure you get the best deal.
Andromeda is not in the business of providing your actual phone connection, but we are in the business of providing you with the best technology and customer service experience with your phone system.
With that in mind, if you ever have a question about something you aren’t sure about on your bills, our staff is more than welcome to help you out.
The post Are You Overpaying On Your Phone Bill? Tips and Hidden Tricks to Save On Your Business Phone Bills. appeared first on Andromeda Technology Solutions.
If you use Google Chrome on a mobile device, you'll notice something any time Google displays a list of sites. Let's say for example, if you perform a search for a keyword on Google.com, each website's favicon will be displayed next to the link.
This is to provide a visual cue about exactly what site a given piece of content is coming from.
It's a genuinely useful feature, so Google decided to add it to their desktop experience for PCs. Unfortunately, based on the immediate backlash the company got, some things that work well in the mobile ecosystem simply don't translate well to the desktop ecosystem.
Users complained bitterly when they noticed the new feature (which had been unannounced), claiming that the change made it harder to distinguish legitimate search results from paid advertisements. In fact, some users claim that it was an intentional bid on Google's part to disguise their paid advertisements, making them blend seamlessly into the search results proper.
The backlash was severe enough that Google rolled back the change and issued a statement.
Their statement reads, in part, as follows:
"We're dedicated to improving the desktop experience for Search, and as part of our efforts we rolled out a new design last week, mirroring the design that we've had for many months on mobile. The design has been well received by users on mobile screens, as it helps people more quickly see where information is coming from and they can see a prominent bolded ad label at the top. Web publishers have told us they like having their brand iconography on the search results page. While early tests for desktop were positive, we are always incorporating feedback from our users. We are experimenting with a change to the current desktop favicons and will continue to iterate on the design over time."
Based on this statement, we conclude that although Google rolled back the change temporarily, it's almost certain to return at some point in the not too distant future.