Phone System Services -Wheeling, IL 60090
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Wheeling, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Last month we took a look at a couple different types of phone scams . We discussed the “Can You Hear Me?” scam and took a close look at Vishing scams. There were also some helpful tips that you can use and share with coworkers/friends.
If you didn’t catch the article, give it a read . . . you won’t be disappointed.
SMShing Phone Scams
Now, this may sound ridiculous but the scam is pretty tricky and very dangerous.
Similar to other ‘phising’ style scams, this fraud is based upon sending an SMS (text) message to your mobile device that tries to get you to provide specific information.
The criminal might ask you for login info, security updates, payment information verification or any number of things.
Like many other scams, there are ways to avoid and protect yourself from these attacks.
- NEVER provide security details over the phone unless you have directly reached out to the proper contacts. A bank, or any institution for that matter, is not going to text you and ask you to update security info or payment info or ANY info!
- Phone Number – never trust anything or anyone when it comes to your bank info. If the bank calls you, tell them you will call them back, then dial the number on the back of your card or the direct line to the bank.
- Trust your gut, don’t allow anyone to rush or pressure you and respond accordingly. Everyone is aware of how hyper alert we are these days, it never hurts to double check things and protect yourself. Better safe than sorry they say!
IRS Phone Scams
While we mentioned the IRS in our last post, we didn’t dive into the specifics of how criminals try and scam you via the IRS.
For the most part, when someone is contacted by the IRS it is pretty serious. Few questions are asked and you just want to figure out what went wrong right?
This is how scammers take advantage of you.
They use Caller ID software to mask their number and make it look like a government call. Then, criminals will tell you any number of things to try and get sensitive information.
You owe the IRS . . . .
There is a discrepancy with your taxes
If you don’t pay the authorities will arrest you
All of this is an intimidation technique and you don’t have to fall for it.
The IRS will not:
- Demand any type of immediate payment
- Ask for credit or debit card information over the phone
- Threaten to arrest you
- Refuse to allow you to ask questions or appeal
As always make sure to do your research and take matters into your own hands. Cyber criminals, scammers and hackers are all clever people (for the most part) and they come up with sneaky, intimidating ways to make you give them what they want.
If you have any questions feel free to reach our team and otherwise, share this with your family, friends and colleagues. Education after all is the best defense against this type of crime.
For further information about IRS scams check out this site
The post Popular Phone Scams & How To Avoid Them Part 2 appeared first on Andromeda Technology Solutions.
It costs money to make money.
It’s safe to say that you’ve heard this phrase somewhere – especially if you own or manage a business.
Rent . . . Employee Salaries . . . Utilities . . . Outsourced Services . . . Supplies . . . the list goes on and on and on.
With the cost of being in business steadily increasing, it is important to save where you can.
We speak with business owners about how technology can add value on a daily basis. We assist in improving uptime which increases productivity, we help business owners and managers secure their data so they can rest easier knowing they have proper protection in place.
We help business owners secure their physical locations with access control, security cameras and burglar systems.
We even help businesses increase revenues with professional website development and digital marketing strategies.
All of that said, there is still one area that we see business owners overspending on time and time again.
Care to guess what that might be? . . . if your phone bill came to mind you nailed it!
If you are like many other professionals, you want to take a good look at your phone bill but don’t know where to start. With that in mind we grabbed a few things to pay attention to and cost saving ideas that you’ll find below.
Tips and Tricks to Help From Overpaying on Your Business Phone Bill
Pay close attention to your contract dates
While there is a certain expected increase in services over time, all too often companies are being overcharged every month by their service provider because they are out of contract.
Service providers don’t want you on a month to month agreement. They want to know they have your business for extended periods of time.
On top of this, the end of your current contract is a great time to see what else is out there. Even if you stay with the incumbent provider, you’ll know that you are getting the best rate and may be able to get a deal for sticking around instead of jumping to the competition.
Take a look at how your phones are serviced
Getting your business “in the cloud” is a big topic these days. With many different cloud based applications and even cloud based hardware, it is no surprise that your phones also have cloud options.
There are many types of phone systems available to you and they are serviced differently which means that they have different costs associated as well.
While we won’t dive into too much granular detail, your main options for a phone system are on premise digital systems, on premise IP based systems and other cloud based systems or VoIP (Voice over Internet Protocol) systems as they are commonly known.
At times, a VoIP system may offer a cheaper monthly expense but over time it may end up costing more than your traditional PBX or on premise solution.
We would recommend bringing in professional assistance before switching from an on premise system to a cloud based or VoIP system. There may be infrastructure costs or other back end costs associated with this switch you should be aware of before making the change.
Make sure all of the lines you pay for are in use
This may seem like a no brainer but as your organization grows and you have more phone lines in service, it is easy to forget that one or many might not be necessary.
The most common instances of these forgotten lines are dead extensions, fax lines or other dedicated office equipment lines and potentially even dedicated lines for security.
You obviously don’t want to disconnect these without investigating how it might impact things at the office – especially if the lines are dedicated to security.
We’d suggest having a professional technician come on site to test and document your lines if you believe you are paying for lines that aren’t being used.
Consider a PRI
A PRI is a Primary Rate Interface but the acronym is a commonly used term for phone bills and the telecommunications industry.
In a nutshell, a PRI is a circuit with a physical device on site that allows you to group multiple analog lines or DID (Direct Inward Dialing) numbers onto one circuit.
We’ve found that a PRI cuts down costs for companies with approximately 6 analog lines or more. Instead of paying a monthly fee for each of those lines, you pay a fee for the service to your PRI and an upfront cost for the hardware.
Of course, this doesn’t save you money in every instance but more often than not, using a PRI will cut your monthly bill a bit.
Check your bills regularly
There are many different reasons you want to check your phone bill every month.
Service providers may change rates, add fees or any other number of things and if you pay the phone bill without regard or even set it up on auto pay it may take months before you recognize the discrepancies.
The more comfortable you are with reading your phone bill, the more you will understand about the different fees and charges and the less likely you are to have random fees or charges go unnoticed.
When all is said and done, we suggest taking a deeper look into your phone bills about every 6 months. You can do this yourself or task an outsourced firm to do it. There are even brokers out there that you can contract to shop rates and ensure you get the best deal.
Andromeda is not in the business of providing your actual phone connection, but we are in the business of providing you with the best technology and customer service experience with your phone system.
With that in mind, if you ever have a question about something you aren’t sure about on your bills, our staff is more than welcome to help you out.
The post Are You Overpaying On Your Phone Bill? Tips and Hidden Tricks to Save On Your Business Phone Bills. appeared first on Andromeda Technology Solutions.
Cyber-criminals around the world are increasingly focusing their attention on job seekers.� According to the security firm Flashpoint, there has been a notable uptick in ploys involving phony job listings that attempt to get job seekers to give up personal information.
Perhaps the biggest surprise is the fact that this is only now becoming a growing threat.� After all, from the cyber-criminal's point of view, it's low hanging fruit.� Job seekers expect that they'll be asked for all types of personal information when applying for positions, after all.
As long as the criminals take the time to make their offers appear legitimate, most applicants wouldn't think twice about sending in their resume (complete with physical address and phone number), and then, a bit later in the process, their social security number and other personal and confidential information.
According to Flashpoint analyst David Shear, it's not just personal information the criminals are after, however.� Increasingly, criminals are seeking to engage the services of the people who "apply," by using them as unwitting money mules, or using them as part of an intricate money laundering scheme.
On top of that, it's all too easy for the criminal to respond to an applicant's inquiry with an email containing an attachment (usually a poisoned PDF).� Again, since the applicant thinks he (or she) has replied to a legitimate offer for employment, odds are excellent that they'll open the attachment without hesitation.
At that point, whatever payload the poisoned file contained is installed onto their computer, which can have devastating consequences, depending on the nature of the malware the criminals want to install.
Shear also notes that he and his team have seen an increase in the number of inquiries on the Dark Web asking after compromised business accounts, and offers this explanation as to why: "Attackers want access to business accounts in order to leverage their phony job listings and recruit people who would ultimately participate in fraud without their knowledge."
All that to say, job seekers beware. �It seems that no low is too low where these criminals are concerned.