Phone System Services -West-Suburbs-Chicago, IL
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near West Suburbs Chicago, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
VoIP (Voice over Internet Protocol) phone systems continue to add new features, integrations and capabilities for business of all sizes and markets.
Cloud technologies allow VoIP phone systems enhanced flexibility and scalability which makes them attractive for business owners and managers.
Each year, new technologies are introduced and in 2019 there are some pretty neat advances in the world of VoIP phone systems.
VoIP Technology for Chicagoland Professionals: New Trends and Topics in 2019
VoIP Phone Systems can help you improve account management and client relationships . . .
Phone systems help you stay connected with your staff, vendors and clients. You pick up the phone, hear a dial tone, type in a code and connect. But what else could you get from your phone system? What other features are out there?
Call Analytics: There are many data points you can assess using call analytics and your VoIP phone system. Get insights into average call length, call counts, and even staff availability. You can see what teammates tend to miss calls more often, what times of day calls are missed, what times of day call volumes peak and more.
Dialer: a dialer can give your sales and marketing team a big productivity boost. This also cuts down on misdials and will increase call volume in most cases.
CRM Integration: in 2019 we expect that more and more VoIP providers will expand integration options with popular CRM solutions. This will connect your data, your dialer and your CRM (customer relationship management). Integration is something you want to consider when choosing the solution for your business.
Artificial Intelligence (AI) Technology will expand into new places
AI is exciting and opens up possibilities for many technologies and systems including your VoIP phones. AI is very good at automating tasks, segmenting data and even analyzing certain sets of data. Some of the ways this is anticipated to expand in 2019:
Customer Satisfaction Analysis: As AI continues to get more powerful, VoIP phone systems with call recording enabled could see benefit for customer satisfaction purposes. AI can detect moods based on speech patterns. This data will be invaluable once these solutions hit the market.
AI Enabled Translators: For businesses with global needs, AI translators are anticipated to assist with conference calls and translation in real time.
Enhanced Interactive Voice Response & Auto Attendant: AI is changing the way Auto-Attendants and virtual receptionists work. Instead of a static program, AI allows callers to ask questions and interact with systems with a goal of routing calls quickly and to the appropriate destination without a full time receptionist managing inbound calls.
Expansion of 5G service will increase call speed, quality and capabilities
While 5G service is available to certain areas and businesses already, this technology is not readily available all over the United States just yet. That said, as service providers invest in infrastructure, 5G will come to an area near you. When it does you will notice improvements to the functionality of your system (most likely). After all, a cloud based VoIP phone system operates over your internet connection. So, the stronger and faster your service is (5G vs. 4G), the better your experience will be. Look forward to fewer dropped calls, better call quality and decrease in service interruptions as 5G becomes available near you.
As always, it must be said that most or all of these functions/capabilities will be available and applicable for on-prem phone solutions, digital solutions and modern PBX phone systems.
If you are interested in discussing the future of your phone system, one of these new trends or anything related to your business phone system, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com.
The post Professional VoIP Phone Systems: Top Trends and New Ideas for Your Business & Office appeared first on Andromeda Technology Solutions.
Last month we took a look at a couple different types of phone scams . We discussed the “Can You Hear Me?” scam and took a close look at Vishing scams. There were also some helpful tips that you can use and share with coworkers/friends.
If you didn’t catch the article, give it a read . . . you won’t be disappointed.
SMShing Phone Scams
Now, this may sound ridiculous but the scam is pretty tricky and very dangerous.
Similar to other ‘phising’ style scams, this fraud is based upon sending an SMS (text) message to your mobile device that tries to get you to provide specific information.
The criminal might ask you for login info, security updates, payment information verification or any number of things.
Like many other scams, there are ways to avoid and protect yourself from these attacks.
- NEVER provide security details over the phone unless you have directly reached out to the proper contacts. A bank, or any institution for that matter, is not going to text you and ask you to update security info or payment info or ANY info!
- Phone Number – never trust anything or anyone when it comes to your bank info. If the bank calls you, tell them you will call them back, then dial the number on the back of your card or the direct line to the bank.
- Trust your gut, don’t allow anyone to rush or pressure you and respond accordingly. Everyone is aware of how hyper alert we are these days, it never hurts to double check things and protect yourself. Better safe than sorry they say!
IRS Phone Scams
While we mentioned the IRS in our last post, we didn’t dive into the specifics of how criminals try and scam you via the IRS.
For the most part, when someone is contacted by the IRS it is pretty serious. Few questions are asked and you just want to figure out what went wrong right?
This is how scammers take advantage of you.
They use Caller ID software to mask their number and make it look like a government call. Then, criminals will tell you any number of things to try and get sensitive information.
You owe the IRS . . . .
There is a discrepancy with your taxes
If you don’t pay the authorities will arrest you
All of this is an intimidation technique and you don’t have to fall for it.
The IRS will not:
- Demand any type of immediate payment
- Ask for credit or debit card information over the phone
- Threaten to arrest you
- Refuse to allow you to ask questions or appeal
As always make sure to do your research and take matters into your own hands. Cyber criminals, scammers and hackers are all clever people (for the most part) and they come up with sneaky, intimidating ways to make you give them what they want.
If you have any questions feel free to reach our team and otherwise, share this with your family, friends and colleagues. Education after all is the best defense against this type of crime.
For further information about IRS scams check out this site
The post Popular Phone Scams & How To Avoid Them Part 2 appeared first on Andromeda Technology Solutions.
There's a new macOS security flaw you and your staff need to be aware of.� It was discovered by Jeff Johnson, the developer of the Underpass app for both Mac and iOS, and the StopTheMaddness Safari browser extension.
Fortunately, the new flaw is not one that can be exploited remotely.� Users would have to be tricked into installing a malicious app via social engineering or other tricks.
On the other hand, the flaw is critical and impacts all known macOS Mojave versions.
Mr. Johnson had this to say about the matter:
"On Mojave, certain folders have restricted access that is forbidden by default.� For example, ~/Library/Safari.� In the Terminal app, you can't even list the contents of the folder.� However, I've discovered a way to bypass these protections in Mojave and allow apps to look inside ~/Library/Safari without acquiring any permission from the system or from the user.� There are no permission dialogs.� It Just Works.� In this way, a malware app could secretly violate a user's privacy by examining their web browser history."
Johnson reached out to Apple privately and shared the full details of the flaw, but refused to provide more details than the above to the general public, saying that since the issue has yet to be patched, he does not want to put macOS users at risk.
Although Apple has formally acknowledged his report, the company has to this point provided no information on some things. This includes what level of importance they're giving a fix for the issue, and what their time frame might be in terms of issuing a fix.
It's a serious issue, no doubt, but there's a lack of public details about it. The fact that it can't be executed remotely suggests it's not as big a threat as it could be.� Even so, be mindful of it until Apple issues a fix.