Phone System Services -Tinley-Park, IL 60477,60487
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Tinley Park, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Here at Andromeda, we wanted to bring you something a bit different for this month’s telecom blog. See below for a 2 minute video clip on 3 Benefits In Favor Of Upgrading To A VoIP Phone System. (Full transcript below)
Technology and the way we communicate with people has changed leaps and bounds over the last ten years. In business today, staying connected is no longer a luxury but is an expectation to meet goals and drive success.
Why Upgrade To A VoIP Phone System, Voice Over Internet Protocol?
Let’s look at 3 major benefits of upgrading your phone system to VoIP (Voice over Internet Protocol).
- Lower overall cost than a traditional phone system – VoIP greatly reduces calling costs. Whether you make long distance/international calls, have multiple locations or make lots of calls locally. VoIP can utilize the internet and new phone services to transport calls while saving you money.
- Mobility – many new voice over internet protocol systems have the ability to integrate with mobile solutions, to provide consistent availability and access no matter where a user is located. What does this mean? Users no longer remain tethered to an office desk phone and become reachable whether they are on the go, remote or outside of the office.
- Feature rich communications – VoIP phone systems allow for a much broader range of features then a traditional phone system provides. For this reason, total cost of ownership is significantly lowered. Features such as integrated fax, voicemail to email, click to call, “find-me-follow-me”, video conference calling as well as user presence remain easily available through feature enhancements rather than hardware add-ons previously required in the past.
If you have been thinking about upgrading your phone system or interested in lowering your business costs, call us. One of our team members can assess your current situation and often times, the phone system and features you are looking for can easily be financed through the cost savings VoIP offers alone.
To find out more about VoIP for your business, send us an email or give us a call today!
The post 3 Benefits In Favor Of Upgrading To A VoIP Phone System appeared first on Andromeda Technology Solutions.
What is Auto Attendant?
Auto Attendant is one of the most common applications we install with business phone systems.
It is a standard application that can satisfy many different tasks/needs.
In a nutshell, an auto attendant is a programmed add on for your phone system that will help answer calls and can route callers to proper destinations. Think of it as a receptionist program.
You can program the auto attendant to route calls during specific hours and you can also program different messages/directories to operate at different times of the day.
Most prospective customers will turn to the internet to do preliminary research for products and services.
But . . . once they’ve found the company or companies they are interested in, a phone call is still the most popular first step to contact your business and engage your services.
So, that means you’ve got a decision to make. You need to decide whether you want a live person to answer the phone and route your calls, or whether you would rather skip that step and have a program do the heavy lifting for you.
For many small to midsized businesses, the auto attendant is a great way to reduce overhead and make sure calls never goes unanswered.
Auto Attendant Best Practices
Proper auto attendant design and implementation is essential to the overall experience an inbound caller will have every time they pick up the phone and dial your number.
Some key factors to think about when designing your system:
- Make sure your introductory message is clear and concise – you don’t want people to get bored or annoyed with a long message every time they call in.
- Avoid too many options – nobody enjoys sifting through 14 options to find the place they are looking for.
- Keep it simple and keep it logical – prioritize your most popular departments/options towards the beginning of your message to speed up the inbound call process.
- Your directory needs to be up to date – who will be in charge of managing this?
Three Unique Ways You Can Use Auto Attendant
1. Use your auto attendant function to answer FAQs
Do people call your office often with the same questions? You can dedicate a space in your auto attendant directory to frequently requested info like your address, your hours of operation and more. This will save your receptionist and staff valuable time and provide prospects with the info they are calling to acquire.
2. Add a Directory
There are multiple different types of directory options available to you.
- Full list of staff extensions
- Search by first or last name for staff
- Department Directory
The option you choose is based on what you believe will be easiest and most helpful for inbound callers. By implementing a directory you avoid an endless list of options on your primary outgoing message and also add a layer of organization that prospects/customers appreciate.
3. Share Upcoming Event & Company Announcements
Your auto attendant program can actually be used as a great marketing tool for upcoming events and promotions. Have a seasonal promotion coming up? What about an office closing due to a holiday? Maybe there is some big news specific to your industry you want to share? All of these are things pieces of information you can distribute to inbound callers.
**Added Tip** Your Music on Hold (MOH) message can also promote events and promotions for you.
The post Auto Attendant: One Of Your Most Important Phone System Applications and 3 Unique Ways You Can Use It appeared first on Andromeda Technology Solutions.
Bots make up a shocking percentage of internet traffic.� In fact, in some industries, there are far more bots trolling sites than there are humans.� Keeping bots from interfering with a website's functionality and impacting human user experiences is an ongoing challenge that Google and many other companies are struggling to address.
Google's first attempt at reigning in bot activity took the form of their reCAPTCHA system, which worked by requiring a website visitor to type in a string of graphically warped numbers and letters to prove their humanity.
It worked, but in response, the people behind all the bot traffic trained their bots to be able to decipher the text, creating a kind of digital arms race.
Google's next version of reCAPTCHA had users clicking on images to prove their humanity, verifying such mundane sights as street signs, busses, storefronts, intersections and the like.� The second version also had the advantage of allowing people who correctly identified the landmarks in question through with minimal fuss.
Even so, it was far from a perfect solution that created annoying busywork for humans who just wanted to see the content on the website in question.
Now Google is taking another stab at it with the release of their third version of reCAPTCHA, and this one promises to allow humans to pass through without a single click and without having to decipher and type warped text strings.
The latest version has been in testing by a large user group for more than a year. It relies heavily on machine learning that focuses on deciphering and understanding human interaction with websites and how they differ from bot interaction.� The command console allows admins a wide range of freedom to set their own identifying thresholds and protocols, which impact what traffic ultimately gets through the gateway.
It remains to be seen how successful this new approach will be, but currently, hopes and expectations are high.� At long last, Google may have figured out a way to separate bot traffic from human, and to do so in a way that cuts down on the annoyance.� Kudos to Google for their continued efforts on this front!