Phone System Services -Schaumburg, IL 60173,60193
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Schaumburg, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.
But what happens if nobody is available to take the call?
Hopefully you have a professional voicemail set up to receive messages.
For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.
So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?
You contact your technology partner and have them install Enhanced Voicemail features on your system.
Enhanced Voicemail Features
What is Enhanced Voicemail (VM)?
In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.
There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.
Voicemail to Email
Probably one of our most requested VM enhancements is Voicemail to Email.
This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.
For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.
Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.
With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.
Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.
This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.
No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.
If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.
The post Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.
“Time Is Money”
The fact is, downtime and productivity loss from phone system failure can cost your business thousands of dollars in the blink of an eye. Today you have hundreds of options at their fingertips (literally); all one search engine away.
Don’t lose business all because your legacy phone system finally took a dive. You also don’t want to force your own hand when it comes to choosing a new phone system due to lack of preparation.
That being said, check out these 5 signs your pbx phone system is on its last leg.
Signs of PBX Phone System Failure
- Your system is 10+ years old – Congratulations! Your system has served you well. Older systems probably don’t have parts in production or programming updates being rolled out which puts you at risk of a failure with no fix.
- Static Filled Lines – Nothing is more frustrating than a call filled with static. Faulty equipment and wiring can lead to this issue.
- Voicemail/Programming Issues – Possibly the most prominent sign your pbx phone system is on its way out are programming issues. Have you ever lost all of your scheduled programming or noticed completely inaccurate dates and times out of nowhere? Are voicemails disappearing on you? Maybe lights have stopped functioning and you are no longer notified when you have a message. Do customers and employees complain about programming issues like being routed to the wrong location or a buggy Auto Attendant function?
- Functional Limitations – Older systems don’t have many of the useful functions you have probably heard about in modern systems i.e. Voicemail-to-Email, Mobility, Remote Support and streamlined programming.
- System Overheating? – Many legacy systems don’t have adequate cooling systems. Do you have a fan sitting in front of your pbx phone system to keep it from overheating? That is an especially relevant telltale sign that your system is at the end of its life.
We have several different options in business phone systems. Our knowledgable staff is here to answer any questions you may have and help you choose the most robust system for a great price. Contact us today.
The post 5 Signs Your Phone System Is On Its Last Leg appeared first on Andromeda Technology Solutions.
Do you sell goods and services directly from your company's website? Do you use X-Cart to do it?
If you answered yes to both of those questions, you may have had some issues with your sales platform.
Thankfully, the issues now seem to have been resolved, but according to the software vendor that makes X-Cart, the issue stemmed from a ransomware attack the company recently suffered. It brought down customer stores that were hosted on the company's platform.
While few details are known at this point, the issue seems to have arisen when attackers exploited a vulnerability in some third-party software that allowed them to gain access to X-Cart's store hosting system. Jeff Cohen is the VP of Marketing for Seller Labs, which is the company that produced X-Cart.
Cohen had this to say about the matter:
"We have identified what we believed to have been the vulnerability but do not wish to disclose the name until its confirmed by our security firm."
Reading between the lines of this statement, it appears that the investigation into the matter is still ongoing. However, apparently the attackers encrypted a small number of X-Cart's servers, which was enough to grind the system to a halt. Of interest, the hackers did not demand a ransom, nor provide any way for Seller Labs to communicate with them, so the company restored their servers from recent backups.
Not all stores were impacted evenly. Some went offline completely, while others simply reported issues with sending email alerts. In any case, Seller Labs moved quickly to restore service and the outage lasted only a few days. Unfortunately, a few days is a very long time, and some of X-Cart's customers are not happy, nor are they satisfied with the rather limited information the company has provided to this point. This prompted them to band together and serve Seller Labs with a Class Action lawsuit.
Everything seems to be back to normal at this point, but if your company was impacted, it pays to be aware of the pending lawsuit and consider how you might wish to proceed.