Phone System Services -Roselle, IL 60172
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Roselle, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
VoIP (Voice over Internet Protocol) phone systems continue to add new features, integrations and capabilities which are beneficial for businesses of all sizes and markets.
Cloud technologies allow VoIP phone systems enhanced flexibility and scalability which makes them attractive for business owners and managers.
VoIP Technology for Chicagoland Professionals: Top Features
VoIP Phone Systems can help you improve account management and client relationships . . .
Phone systems help you stay connected with your staff, vendors and clients. You pick up the phone, hear a dial tone, type in a code and connect. But what else could you get from your phone system? What other features are out there?
Call Analytics: There are many data points you can assess using the call analytics available with a VoIP phone system. Get insights into average call length, call counts, and even staff availability. You can see what teammates tend to miss calls more often, what times of day calls are missed, what times of day call volumes peak and more.
Dialer: a dialer can give your sales and marketing team a big productivity boost. This also cuts down on misdials and will increase call volume in most cases.
CRM Integration: more and more VoIP providers are expanding integration options with popular CRM solutions. This connects your data, dialer and CRM (customer relationship management). Integration is something you must consider when choosing the best solution for your business.
Artificial Intelligence (AI) Technology will expand into new places
AI is exciting and opens up possibilities for many technologies and systems, including VoIP phones. AI is very good at automating tasks, segmenting data and even analyzing certain sets of data. Some of the ways you can use this data:
Customer Satisfaction Analysis: VoIP phone systems with call recording enabled could see benefit for customer satisfaction purposes using AI integration. AI can detect moods based on speech patterns. This data will be invaluable.
AI Enabled Translators: For businesses with global needs, AI translators can assist with conference calls and translation in real time.
Enhanced Interactive Voice Response & Auto Attendant: AI is changing the way Auto-Attendants and virtual receptionists work. Instead of a static program, AI allows callers to ask questions and interact with systems with a goal of routing calls quickly and to the appropriate destination without a full-time receptionist managing all inbound calls.
5G service increases call speed, quality and capabilities
While 5G service is available to certain areas and businesses already, this technology is not readily available all over the United States just yet. That said, as service providers invest in infrastructure, 5G will come to an area near you. When it does you will notice improvements to the functionality of your system. The cloud based VoIP phone system operates over your internet connection, so the stronger and faster your service is (5G vs. 4G), the better your experience will be. Look forward to fewer dropped calls, better call quality and decrease in service interruptions as 5G becomes available.
As always, it must be said that most or all of these functions/capabilities will be available and applicable for on-prem phone solutions, digital solutions and modern PBX phone systems.
If you are interested in discussing the future of your phone system, one of these features or anything related to your business phone system, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com.
The post Professional VoIP Phone Systems: Ideas for Your Business & Office appeared first on Andromeda Technology Solutions.
Last month we brought you the first portion of a three part blog series dedicated to enhanced phone features and what they can do to enhance your business. If you missed it, please check it out here. As we mentioned in our first article, your phone system can and should do a whole lot more than simply ring. There are many features that can make your day to day simpler as well as more productive. Today we area going to focus solely on hunt groups and their functionalities.
Phone Features: Hunt Groups
A Hunt Group is a collection of users, typically users handling similar types of calls, e.g. a sales department. An incoming caller wishing to speak to Sales can ring one number but any number of extensions assigned to that Hunt Group can answer the call.
There are several styles of Hunt Group and each phone system has different options. For the purpose of these examples we are going to use an Avaya IP Office phone system and the phone features available. If you would like to learn more about the different Hunt Groups available on your specific phone system, feel free to reach an Andromeda rep at (815) 836-0030.
There are more extensive features available as well such as “Assign Call On Agent Alert” that allow for overflow or after hours call forwarding features such as night service/out of service modes. If you would like to learn more about these specific features or want to discuss how they can fit into your daily operations don’t hesitate to reach us. Feel free to fill out a contact us form or give us a quick call.
The post Enhanced Phone Features For Enhanced Business Part 2 (3 Part Series) appeared first on Andromeda Technology Solutions.
Do you use the VLC Media Player to watch downloaded movies and other videos?
If so, be aware that researchers have discovered a serious security flaw in the code that allows for remote code execution, which could compromise your system.
The vulnerability is being tracked as CVE-2020-13428 and is described as a buffer overflow issue.
This could allow an attacker to execute commands under the same security level as the currently logged in user.
Fortunately, VideoLan, the company behind the media player, has rushed to fix the issue and released a patch. Version 3.0.11 of the program is currently available for Windows, Mac and Linux.
VLC Media Player is one of the most popular and flexible media players on the market today, and boasts an impressive number of installs. Even if you only make use of it occasionally, if you've got it installed on your system, it is strongly recommended that you take a few moments to install the latest update. The company also took the time to address a few other issues with the code.
Installing the update will also address the following issues:
- Fixes HLS regressions
- Fixes a potential crash on startup on macOS
- Fixes imprecise seeking in m4a files
- Fixes resampling on Android
- Fixes a crash when listing bluray mountpoints on macOS
- Avoid unnecessary permission warnings on macOS
- Fixes permanent silence on macOS after pausing playback
- Fixes AAC playback regression
Video playback is something that many of us simply take for granted. Unfortunately, an unpatched version of whatever program you're using could leave the door open to an attack by hackers that could lead to a total system compromise. It's definitely worth checking to see if you've got the player installed, and then verifying that you're running the latest version.