Phone System Services -Palos-Heights, IL 60463
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Palos Heights, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Whether you are considering purchasing a hosted VoIP Phone System or you’ve already made the switch there are some important things you’ll want to consider to make sure that you have in place.
Hosted VoIP phone solutions are a great option for small business. They offer many special functions and programming options to businesses via cloud technology and network capabilities.
These systems are easily portable – sometimes referred to as ‘plug and play’ solutions. As long as your office has proper cabling and network infrastructure, you can move phones easily across the office in minutes without having to call a technician or service company.
Hosted VoIP Phone solutions are scalable, offer many bells and whistles, make remote workforces easier to manage, offer detailed reporting options and a wide range of other business functions.
It should be mentioned that many if not all of these functions and programming options are available on digital solutions and IP hybrid solutions. Do not believe any phone vendor that tells you otherwise.
If you decide that hosted or cloud VoIP phone systems are the solution for your office, you’ll want to take a few steps to make sure that you are setting yourself up for a smooth and secure transition:
1. Consult an IT Vendor with Network Security experience
Whether you are planning a transition to hosted VoIP Phone Solutions or you already have them, it is important that you understand the implications this has on your network and your network infrastructure.
You want to make sure that you know how much bandwidth you currently have available and whether you’ll need to increase this. Making and receiving phone calls over the internet can eat up your available bandwidth and if you don’t account for this demand increase, you may suffer from dropped calls, low call quality and other issues. So make sure you have strong enough service from your internet provider.
Adding your phones to the network adds other requirements as well. You’ll want to have a network audit done to check up on your infrastructure and your network security. You may need to add equipment and/or update infrastructure for your VoIP phone solution to work.
Hosted VoIP systems without proper network security and infrastructure are vulnerable to data theft, DDoS (Distributed Denial of Service) attacks and other cybersecurity issues. Just like any other extension on the network, you’ll need to make sure that connections are secure and you are proactively protecting your business.
2. Make sure you have a plan for emergency numbers
While hosted VoIP phone systems can be great for your business, they do create some issues for emergency calls to local law enforcement, medical help etc.
Because your calls are made over the internet there is no geographic location associated with your phones and this poses a problem for first responders. Essentially, your phones cannot figure out which emergency call center to direct the call to.
Because of this, most companies with a cloud phone solution like hosted VoIP need to have a backup plan for emergency calls. This may mean that you maintain one digital or POTS line for emergencies.
If you have a burglar system or security system you might already have this set up because these solutions run into the same issues with VoIP service.
3. Find a vendor who can support your solution
There are hundreds of options available to you for your hosted VoIP Phone system. Between all of your hardware options and service provider options things can get a bit confusing.
A great first step when you are looking into VoIP is to engage your IT company and see if there is a solution they provide/work with.
All too often we get calls from companies with hosted phones looking for support and we have to turn them away because they have hardware Andromeda isn’t able to support.
When choosing your hardware and service provider you want to ask the following:
- How long has the company been around (they pop up and disappear far more often than you’d think)?
- Who is going to provide service to the hardware?
You definitely don’t want to find out once it is too late and your phones are having problems that you don’t have anyone to help you out.
Your phone system may change or be replaced but the need for a secure and reliable phone system remains the same. Additionally, your need for a technology or telecom vendor that understands your solution remains paramount. If moving to hosted VoIP Phone Solutions or cloud phone system is something on your mind, make sure to give us a call and we can work to make sure your transition is as smooth and secure as possible.
The post VoIP Phone Solutions: 3 Steps To Protect Yourself & Your Business appeared first on Andromeda Technology Solutions.
Since VoIP came on the telecom scene back in the early 2000’s it has grown in popularity and become a commonly used term in the business community. With more and more technology moving to internet/cloud based delivery it makes sense that our phones do the same.
VoIP offers many features that a legacy phone system doesn’t. When it comes to choosing a system that connects your business to the outside world, you have to take many factors into consideration.
That being said, we would like to provide you a brief list of pros and cons to VoIP systems. Remember, each business and each setup interact with VoIP differently. Some of these may or may not apply to your phone company. It is always important to consult a reputable vendor who understands both your telephone and your current IT setup first.
The VoIP Option: Pros & Cons Explained
Monthly Cost Savings: Perhaps the biggest advantage of choosing VoIP is the opportunity for monthly savings. Traditional systems depend on landlines (POTS lines) to connect your calls. Some VoIP systems allow you to cancel all landlines and connect calls via internet. This cuts out the middle (your phone company). Do not be fooled though. You still pay for service to this system on a per phone basis.
Lower Hardware Costs: VoIP systems are typically less costly up front. This depends on the type of system you are purchasing and the options your vender offers. Sometimes there is no upfront cost at all for these systems. However, we all know nothing in life is REALLY free. Many times when a company offers free hardware, they build that price into your monthly cost. Be sure to look into this before signing on the dotted line.
Versatility and Scalability: VoIP allows you to tailor your phones and features to your business needs. Systems come as basic or feature rich as you want. Do you need CRM features? Call parking? Auto attendant? Twinning? Presence Management? These are all features that VoIP can provide. It should be mentioned that PBX systems offer these functions too.
Portable/Professional: VoIP is great for people on the move. Switching from an office phone to a mobile phone? VoIP can make a switch between phones seamless. These features allow clients to transfer quickly between phones. Imagine you are on the phone with a prospect and don’t want to hang up but you’ve got a meeting you have to leave for . . . with enhanced features you can press a button and transfer that call to your cell phone without the prospect even knowing you’ve left your office.
Sound quality: When transferring calls over the internet instead of a landline, there can be a decrease in the sound quality. VoIP takes up more bandwidth and depends on a strong internet connection for best call quality. Not only do you need a constant and steady internet connection, you also need to make sure that your bandwidth will support the demands of your office.
Power outages: VoIP requires power and an internet connection, so if power goes out you can expect service disruptions for your phones. Having one emergency landline or call forwarding takes care of this problem, in case an emergency ever arises.
Hidden Costs & Hardware Ownership: While we mentioned cost savings as a plus for VoIP phones, those same savings can bite you in the end. Be wary of a provider offering free equipment. This typically means they are charging you EVERY month for hardware. On top of that, many VoIP providers entice customers with great deals on hardware but aren’t clear about who owns what. If you aren’t clear about those finer details you may find yourself paying every month for years on hardware you don’t even own only to have it taken away when you switch providers.
If you’ve made it this far into this article, I’m sure you’ve noticed that each characteristic has positive and negative elements to it. Phones are a very tricky topic for many business owners.
The one absolute positive you have is that by collaborating with Andromeda, you’ve chosen a technology partner that puts your interests above all else. We help our clients install all varieties of phone systems including PBX Systems, Hybrid IP Office systems, Cloud VoIP systems and more. The most important piece of the VoIP puzzle is choosing a vendor you trust.
If you are considering a new phone system for your business, give us a call today and let us guide you through your options.
The post The VoIP Phone Option: Pros & Cons Explained appeared first on Andromeda Technology Solutions.
If you're an Office 365 user, you'll be pleased to know that that Word for the web now has two cool new features: Transcribe and support for voice commands.
Currently, the transcription capabilities are somewhat limited, but are still robust enough to be genuinely useful. At present, it only supports transcribing audio into US English.
In order to make use of that feature, you need to be using Microsoft Edge, Chrome, or some other Chrome-based browser. The best part about the new feature is that the actual transcription takes place on the web, so there's no need to download and install a third-party app to handle audio files.
In addition to that, the new transcription feature automatically detects different speakers in recorded conversations and transcribes them accordingly, which makes it easier to follow the flow of conversation in a transcript generated in Word.
Dan Parish, the company's Manager of Natural User Interface and Incubation, had this to say about the new feature:
"Your transcript will appear alongside the Word document, along with the recording, which enables you to leverage your transcript to create great content in the way that works best for you."
Although these may change at any time, currently, Microsoft has placed the following parameters on use of the new feature:
- Users are limited to five hours of transcription time per month
- Uploaded audio files must be in one of the following formats:
- Uploaded files may not exceed 200 mb in size.
Even given these restrictions, this is an awesome new addition.
The second enhancement to talk about here are the voice commands.
Dan Parish had a few words to say on that topic as well:
"We've been adding voice commands to Dictate so that you can break away from the keyboard. Whether on the desktop or mobile (or transitioning between devices), you can stay in the flow and focus on your message by using dictation with voice commands to add, format, edit, and organize your text."
Microsoft has a full list of Dictate commands the software will accept, and the system even understands a variety of symbols, which is super convenient.
Kudos to Microsoft for the amazing addition. It's absolutely fantastic and will make your life easier.