Phone System Services -Palos-Heights, IL 60463
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Palos Heights, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
There are many options available to you when purchasing a professional telephone system.
And there are many companies out there that want you to purchase your professional phone solutions from them.
So – how do you make sure you are getting the best phone system for your business AND make sure that you are working with a company that puts your interests first?
We’ve put together a list of 5 of the top questions you should ask yourself when it comes to a professional telephone system and the telephone service providers that install them for your business.
5 Questions You Want To Ask Yourself Before Purchasing A Professional Telephone System
1. What are your 5 year total costs for the system?
This is an important question that is often overlooked when purchasing a professional telephone system. There are many factors that impact total cost but typically there are two different types of systems that you are taking into consideration.
- Hosted VoIP Telephone Systems
- On Premises PBX Telephone Systems
Within those two options there are different options and models but the key difference is where the majority of the hardware exists.
In a hosted or cloud based phone system, you don’t have equipment in the office. Instead it is ‘hosted’ in the cloud. You simply have phones that you plug into the network.
With an on premises solution, your professional telephone system and equipment exist in your office. Most of the time this is in a ‘box’ mounted in your IT closet.
The reason the distinction between these two is important is because they have different costs associated with them.
With hosted VoIP you are essentially paying every month for service to the phones and the software that allows inbound and outbound calls to your network.
With an on premises system, you buy the hardware up front and you pay for telephone lines (POTS lines) to give you connectivity.
To look at costs for each type of system you’ll want to consider recurring monthly service charges, hardware costs and service/maintenance costs.
NOTE: when considering a hosted VoIP phone system, make sure that you find out what your taxes will be each month. Many times, these rates are not included in quotes and can add on hundreds of dollars to your monthly costs.
2. Who owns the equipment?
When it comes to any hardware you are using at the office, it is important to figure out who actually owns the equipment.
With an on premises option, you buy the hardware up front and install it. You own it. Simple as that.
If you choose to go with a hosted solution, you want to look into who actually owns the equipment. Many times, you are renting the phones you use from your service provider. Even if you are only paying $25.00 per phone per month, multiply that out over a year and look at how much you’ve paid to rent out phones you don’t own.
On top of that, if you ever want to switch providers or decide you want to purchase an on premises system, you have to give the phones back and start from scratch. All that money spent on renting equipment is out the door with nothing to show for it.
3. Who is going to help you service your telephone equipment?
Things break – unfortunate but true. So when you are having issues with your phone system, who will you call to come out and service it? How long will it take for technicians to get to your issues? Do you have a dedicated team or is it just whoever is available? Do they offer emergency service?
These are all questions you’ll want to ask anyone proposing their phone solution to you. All too often, business owners are sold on phone solutions that have no local service providers for technical issues.
Different technology vendors work with specific types of systems and you want to make sure you are buying a system that you can get serviced professionally and promptly.
4. Will the telephone solution grow with your business?
Each telephone system has its own list of features and compatibilities. But each one also has specific capabilities when it comes to scaling.
There are specific hardware components in phone systems that limit the number of telephones, calls or mailboxes you can set up at any one time.
If you are purchasing a system today but plan to add a call center next year, you want to make sure that you talk to your vendor about that before you purchase. That way, you can make sure that your solution is capable of that type of growth.
Not only that, depending on your business model and needs, you’ll also want to make sure that you choose a telephone system that best suits your day to day practices which brings us to our fifth question.
5. Does this phone system offer all of the features and functions you need?
Every business has its own needs when it comes to phones. Some are very simple and others are more complex. If you use your phones the way many small to midsized business do, all you’re looking for is a connection, some basic functionality (receptionist phone, easily transfer calls, put people on hold, maybe a conference phone for conference calls etc.).
At the same time, you may have a sales team that is constantly on the road which means you’d like the ability to transfer calls to your cell phone, voicemail-email set up, voicemail to text set up. You may want direct extensions or maybe when an inbound sales call comes in you want every sales person’s phone to ring until someone picks up.
The list of features goes on and on. And that doesn’t even include third party applications that integrate security, presence management and more.
Make sure you are working with a vendor that can help guide you and manage the different functions and features on the market.
Request a Consultation
A Professional Telephone System can be complex but it definitely doesn’t have to be.
If you’re in the right hands with a vendor who makes it a priority to get to know your business and your needs, most of these questions can be answered without an issue.
If you’re thinking about adding to your phone system, switching to a different type of system or you know you need something new but don’t know where to start, our account managers are ready and more than willing to help guide you through the process.
Take the first step and give us a call at the office (815) 836-0030 or fill out the form below and request a phone call with our team.
The post 5 Questions You Want To Ask Yourself (And Your Vendor) Before Purchasing A Professional Phone System For Your Business appeared first on Andromeda Technology Solutions.
Last month we brought you the first portion of a three part blog series dedicated to enhanced phone features and what they can do to enhance your business. If you missed it, please check it out here. As we mentioned in our first article, your phone system can and should do a whole lot more than simply ring. There are many features that can make your day to day simpler as well as more productive. Today we area going to focus solely on hunt groups and their functionalities.
Phone Features: Hunt Groups
A Hunt Group is a collection of users, typically users handling similar types of calls, e.g. a sales department. An incoming caller wishing to speak to Sales can ring one number but any number of extensions assigned to that Hunt Group can answer the call.
There are several styles of Hunt Group and each phone system has different options. For the purpose of these examples we are going to use an Avaya IP Office phone system and the phone features available. If you would like to learn more about the different Hunt Groups available on your specific phone system, feel free to reach an Andromeda rep at (815) 836-0030.
There are more extensive features available as well such as “Assign Call On Agent Alert” that allow for overflow or after hours call forwarding features such as night service/out of service modes. If you would like to learn more about these specific features or want to discuss how they can fit into your daily operations don’t hesitate to reach us. Feel free to fill out a contact us form or give us a quick call.
The post Enhanced Phone Features For Enhanced Business Part 2 (3 Part Series) appeared first on Andromeda Technology Solutions.
We're talking about the result of a massive five billion dollar fine over violations surrounding the Cambridge Analytica scandal. While the staggering size of the fine made all the headlines, there's more to the company's agreement than just several billion dollars.
In addition to the fine itself, the company has also accepted an agreement.
It forces Facebook to implement a new privacy framework, and to be monitored and held accountable for decisions it makes about its users' privacy and information it collects on them.
The FTC Press release reads, in part, as follows:
"The order requires Facebook to restructure its approach to privacy from the corporate board-level down and establishes strong new mechanisms to ensure that Facebook executives are accountable for the decisions they make about privacy and that those decisions are subject to meaningful oversight (for a period of not less than twenty years)."
Facebook also published a statement about their acceptance of the fine, but it offered little in the way of new information.� Digging a bit deeper, however, some of the details of the changes coming to Facebook include the following:
- The formation of an independent privacy committee - The committee will be appointed by an independent nominating committee and be comprised of Facebook's board of directors. The FTC says this will help limit CEO Mark Zuckerberg's formerly unfettered control over decisions affecting user privacy.
- The appointment of Compliance Officers - These people will report to the new privacy committee and will be tasked with monitoring the entire company's privacy program. The Compliance offers are not appointed by Facebook's CEO or any Facebook employee, and no Facebook employee (including the CEO) can remove those officers.� One of the responsibilities of the new Compliance Team will be to submit reports to the FTC.
- More and better external oversight of Facebook - The FTC's ruling strengthens the role of independent third-party assessors who will conduct independent reviews of Facebook's privacy program at two-year intervals.
Will these steps be enough?� Only time will tell, but it's certainly a great start.� Kudos to the FTC for holding Facebook accountable and trying to be a force for change.