Phone System Services -Palos-Heights, IL 60463
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Palos Heights, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
“Time Is Money”
I’m sure you heard that one before. The fact is, downtime and productivity loss from pbx phone system failure can cost your business thousands of dollars in the blink of an eye. Today’s consumer has hundreds of options at their fingertips (literally); all one search engine away.
Don’t lose business all because your legacy phone system finally took a dive. You also don’t want to force your own hand when it comes to choosing a new pbx phone system due to lack of preparation.
That being said, check out these 5 signs your pbx phone system is on its last leg.
Signs of PBX Phone System Failure
- Your system is 10+ years old – Congratulations! Your system has served you well. Older systems probably don’t have parts in production or programming updates being rolled out which puts you at risk of a failure with no fix.
- Static Filled Lines – Nothing is more frustrating than a call filled with static. Faulty equipment and wiring can lead to this issue.
- Voicemail/Programming Issues – Possibly the most prominent sign your pbx phone system is on its way out are programming issues. Have you ever lost all of your scheduled programming or noticed completely inaccurate dates and times out of nowhere? Are voicemails disappearing on you? Maybe lights have stopped functioning and you are no longer notified when you have a message. Do customers and employees complain about programming issues like being routed to the wrong location or a buggy Auto Attendant function?
- Functional Limitations – Older systems don’t have many of the useful functions you have probably heard about in modern systems i.e. Voicemail to Email, Mobility, Remote Support and streamlined programming.
- System Overheating? – Many legacy systems don’t have adequate cooling systems. Do you have a fan sitting in front of your pbx phone system to keep it from overheating? That is an especially relevant telltale sign that your system is at the end of its life.
The post 5 Signs Your PBX Phone System Is On Its Last Leg appeared first on Andromeda Technology Solutions.
We’ve all been there. . .you’re on the line with tech support, trying to figure out why a piece of equipment isn’t working properly. You’ve been connected with a friendly (hopefully) employee at a help desk somewhere and they ask a few famous questions:
“Did you check to make sure it’s plugged in?”
“Is your internet working?”
“Did you try turning it on and off?”
These questions can seem a bit ridiculous when you are on the phone, but you wouldn’t believe how often something as seemingly simple as checking a cable, power source, or on/off switch can be the solution to some of your technical issues.
These strategies don’t just work for your office PC or your entertainment system at home either. The questions might be a little different, but you can do some basic troubleshooting on your business phone system when things are acting up.
Read on to learn three basic steps you can take to troubleshoot common telephone system issues before calling in your telecom vendor for advanced assistance.
Top 3 Common Professional Phone System Issues
1. Check to See if Your Power Source is Functional
There is almost nothing worse than walking into the office in the morning to find your professional phone system is down. This is a big deal and you’ll want to get the system back up as soon as possible: but before you panic, you’ll want to head to your IT closet (or wherever the PBX box is stored). Once there, our technical team recommends locating the power cord and your backup power source or UPS (Uninterruptible Power Supply). Unplug the PBX power cord from the UPS and plug it directly into your electrical outlet. If the system receives power and turns on – you know that the issue isn’t your phone system. You just need a new UPS.
An average life cycle for a backup power supply is approximately 3-5 years. So having a spare is a good way to avoid issues related to UPS failure.
If plugging your system directly into your electrical outlet doesn’t get you up and running, it’s time to call your telecom service provider and get advanced technical assistance.
2. Check Phone Cords and Handsets
Sometimes your professional phone system is working, but call quality is on and off. For example, you are on the phone and you can hear the caller, but they can’t hear you speak or vice versa. You may also feel that the sound quality is distorted from time to time.
Often, these issues can be resolved by replacing the cord that connects your phone to the physical handset. If that doesn’t work, you may want to consider replacing the entire handset. It can be helpful to keep a few spare parts like these at the office to quickly change things out and fix these small issues. If you end up needing to replace an entire handset, you may need to call your professional phone system support team so that they can program your handset. In some cases if you have your system configured properly, this can be accomplished remotely and you don’t even have to have a technician come on site.
3. Determine if All of Your Lines are Down or if Only Certain Lines are Down
Sometimes for a number of reasons you may have one, multiple or all lines ‘down’ (no ring tone and no ability to make outbound or take inbound calls). Before you reach out to your service provider or your telephone system vendor, it is a good idea to determine which lines are impacted.
To do this, all you have to do is grab a list of your various phone lines and try to make an outbound call from each. If you can make a call, that line is working fine. If you don’t get a dial tone and can’t make a phone call – you’ve got a dead line.
Your next step is to call your telephone service provider and have them troubleshoot the issue to get your service reconnected.
It should be said that you can always call your professional phone system support company to help you troubleshoot any issue you have with the telephones at your office. That’s what we are here for! But, you can save yourself some time and potentially even some money by going through some of the tests above before scheduling a technician to come out on site or work on your system remotely.
The post 3 Professional Phone System Troubleshooting Techniques for Common Issues appeared first on Andromeda Technology Solutions.
As if your stressed IT staff didn't have enough to deal with, there's a new threat to be on the lookout for.
Researchers at the antivirus company Avast have discovered a new strain of malware that can spread by way of Skype and Facebook Messenger spam messages. The malware, called "Rietspoof" is described as a multi-stage malware strain.
It was first discovered back in August of last year, and until recently, didn't raise any eyebrows because it was seldom used. That has now changed.� There's been a notable uptick in the number of instances of Rietspoof detected on the web.
As malware goes, Rietspoof by itself isn't all that threatening.� Its goal is merely to infect as many devices as possible, serving as a bridge between an infected device and a command and control server that allows other strains of malware to be systematically injected onto infected systems.
Rietspoof accomplishes this goal by placing a shortcut (LNK file) in the Windows Startup Folder. This is one of the critical folders that Avast and other major antivirus programs monitor rigorously. However, Rietspoof has managed to slip through the cracks, bypassing security checks because it is signed with legitimate certificates.
The malware's infection cycle consists of four discrete steps. Three of them are dedicated to establishing a Rietspoof beachhead on a target system, and the fourth is reserved for the downloading of more intrusive and destructive malware strains.
According to the research team that discovered it, since they first began tracking the malware, it has undergone a number of incremental changes. That lead them to the conclusion that Rietspoof is a work in progress and currently undergoing testing and further development.
Although it may have limited functionality now, that could very easily change as the hackers behind the code continue to modify it.� Be sure your IT staff is aware, and stay vigilant!