Phone System Services -Palos-Heights, IL 60463
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Palos Heights, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
We’ve all been there. . .you’re on the line with tech support, trying to figure out why a piece of equipment isn’t working properly. You’ve been connected with a friendly (hopefully) employee at a help desk somewhere and they ask a few famous questions: “Did you check to make sure it’s plugged in?” “Is your internet working?” “Did you try turning it on and off?”These questions can seem a bit ridiculous when you are on the phone, but you wouldn’t believe how often something as seemingly simple as checking a cable, power source, or on/off switch can be the solution to some of your technical issues.These strategies don’t just work for your office PC or your entertainment system at home either. The questions might be a little different, but you can do some basic troubleshooting on your business phone system when things are acting up. Read on to learn three basic steps you can take to troubleshoot common telephone system issues before calling in your telecom vendor for advanced assistance.
Top 3 Common Professional Phone System Issues
1. Check to See if Your Power Source is Functional
There is almost nothing worse than walking into the office in the morning to find your professional phone system is down. This is a big deal and you’ll want to get the system back up as soon as possible: but before you panic, you’ll want to head to your IT closet (or wherever the PBX box is stored). Once there, our technical team recommends locating the power cord and your backup power source or UPS (Uninterruptible Power Supply). Unplug the PBX power cord from the UPS and plug it directly into your electrical outlet. If the system receives power and turns on – you know that the issue isn’t your phone system. You just need a new UPS.
An average life cycle for a backup power supply is approximately 3-5 years. So having a spare is a good way to avoid issues related to UPS failure.
If plugging your system directly into your electrical outlet doesn’t get you up and running, it’s time to call your telecom service provider and get advanced technical assistance.
2. Check Phone Cords and Handsets
Sometimes your professional phone system is working, but call quality is on and off. For example, you are on the phone and you can hear the caller, but they can’t hear you speak or vice versa. You may also feel that the sound quality is distorted from time to time.
Often, these issues can be resolved by replacing the cord that connects your phone to the physical handset. If that doesn’t work, you may want to consider replacing the entire handset. It can be helpful to keep a few spare parts like these at the office to quickly change things out and fix these small issues. If you end up needing to replace an entire handset, you may need to call your professional phone system support team so that they can program your handset. In some cases if you have your system configured properly, this can be accomplished remotely and you don’t even have to have a technician come on site.
3. Determine if All of Your Lines are Down or if Only Certain Lines are Down
Sometimes for a number of reasons you may have one, multiple or all lines ‘down’ (no ring tone and no ability to make outbound or take inbound calls). Before you reach out to your service provider or your telephone system vendor, it is a good idea to determine which lines are impacted.
To do this, all you have to do is grab a list of your various phone lines and try to make an outbound call from each. If you can make a call, that line is working fine. If you don’t get a dial tone and can’t make a phone call – you’ve got a dead line.
Your next step is to call your telephone service provider and have them troubleshoot the issue to get your service reconnected.
It should be said that you can always call your professional phone system support company to help you troubleshoot any issue you have with the telephones at your office. That’s what we are here for! But, you can save yourself some time and potentially even some money by going through some of the tests above before scheduling a technician to come out on site or work on your system remotely.
The post 3 Professional Phone System Troubleshooting Techniques for Common Issues appeared first on Andromeda Technology Solutions.
It’s that time of year. The winter holiday season is prime time for criminals and scammers. In fact, it is estimated that fraud attempts increase upwards of 30% during holiday shopping season. There are multiple different techniques and we covered a few of the more popular smartphone scams last year too. You can find our two part series here:
- Popular Phone Scams & How to Avoid Them
- Popular Phone Scams & How to Avoid Them – Part 2
Now, let’s dig into some scams we are seeing in 2018 including some smartphone scams you’ll want to avoid.
Verify Information Smartphone Scams
Criminals and Identity Thieves know that your personal information is valuable. A criminal can use it to open up fraudulent credit cards, empty your bank accounts, impersonate you or they can even steal it and sell it on the dark web for a quick profit.
With this in mind, criminals are always looking for new ways to get ahold of your data.
This popular phone scam begins with a criminal impersonating a representative at a company you probably already do business with or subscribe to. Many times, criminals will impersonate your insurance provider (Blue Cross Blue Shield is very popular).
The criminal calls you and informs you that they are making a routine call to update and verify information on your account . . . sounds innocent enough . . . but don’t fall for it!
Some ways you can defend yourself:
- Most of the time these big companies automate this process through pre-recorded messages. If you get a call from a real human being asking to verify your information – this is your first sign of fraud. Your best bet is to get off the phone and call the company direct. Confirm that they are the ones actually trying to update your info that way.
- Don’t fall for threats or bullying! Often, when you resist these criminals they will begin threatening you and try to intimidate you into giving the info over. “You can lose your insurance” “You will face fines” If these kind of threats and bullying techniques are being used, you’re almost certainly being scammed.
The Tech Virus/Issue Scams
This scam has been around for a while but it tends to pick up traction during the holiday season.
You get a call from a tech company of sorts letting you know about some issue with your equipment or software. The criminal on the phone may direct you to download a ‘patch’ or the solution to your problem. In reality, the criminal just got you to download and open a file with a virus attached. You weren’t infected before but your equipment is now.
The criminal, still impersonating a tech employee or customer service rep, now explains that they can fix the problem for a fee.
The most popular version of this is a Microsoft scam where criminals call you to inform you that your computer is infected (wouldn’t that be some awesome customer service!). Once they get you to your computer they either have you change settings that will allow them to wreak havoc on your comp and steal data from you, or they prompt you to download a file/visit an infected website.
Once you are infected they extort you to get the outcome they desire.
At the end of the day, there are very few companies who are going to call you and tell you about a virus or an issue on your computer or smart device. If you get a call like this . . . disregard. If you want to make sure you don’t have a virus on your computer, contact your IT support staff instead.
Text Message Phishing or SMShing Smartphone Scams
With smart phones at our fingertips most hours of the day, criminals have turned their focus to these devices as a great way to steal information and cause trouble.
These text message phishing scams and SMS phishing (SMShing) smartphone scams use the same techniques you’ll see in an email phishing scam. They will send you messages via text designed to get you to click links, download programs/apps and they try to trick you into handing over personal information.
There are some techniques you can use to discover and avoid these scams:
- If you don’t know the person texting you or don’t recognize the number, don’t click links in their text messages.
- Your bank and other financial institutions aren’t going to text you to verify password info – if you do get a text from someone claiming to be from your bank etc. go direct to the website and handle things that way.
Fake or Look-alike Apps
A big new scam on the market, fake applications are designed by criminals to look like real applications you’d download and use on your smartphone. These applications are designed with malicious hidden code designed to steal your personal information, access your contacts, send spam messages from your phone to your network and even track your location via GPS tracking.
These bad applications are more common on Android devices because the application marketplace is a bit easier for criminals to navigate but that does not mean that you don’t need to be on the look out if you are an iPhone user.
- Make sure you only download applications from trusted web stores and application stores.
- Take a look at the developers of the app and do some research. Make sure they are reputable and trustworthy.
- Read through the terms and conditions of applications before you download. Be sure you know what permissions you are giving developers and programmers when it comes to the data on your phone and usage.
These scams are some of the more popular ones in the market but there are many more including popup smartphone scams, IRS scams, Utility scams and the ‘yes’ scam.
The key to defending yourself is educating yourself and others on these criminal tactics as well as the techniques used to identify and outsmart them.
The post Beware! Popular Phone and Smartphone Scams And How To Defend Yourself appeared first on Andromeda Technology Solutions.
By the time you read these words, the last day for Windows 7 support has already come and gone. The date set by Microsoft has been well known to most Windows 7 users for a while now, and the end of the line is officially January 14th, 2020.�
If your organization still has a few machines running on Windows 7, from here on, you're on your own. Every new bug found should be treated as a zero-day because no new security patches or bug fixes are coming.
If you cannot or will not migrate away from Windows 7, you're going to find yourself increasingly at risk. Fortunately, there are third-party solutions that can help mitigate that risk, including Cynet. Cynet describes itself as autonomous breach protection for Windows 7 users.
Cynet's founder and CEO Eyal Gruner had this to say:
"The reality is that Windows 7 is alive and kicking in many organizations, even if Microsoft chooses not to protect them anymore. It should be a wake-up call to any CISO to ask himself or herself how to adjust to this new reality.
One of our main guidelines when building Cynet 360 was to be able to operate in a fast-changing environment, meaning that every type of attack is analyzed from multiple perspectives, each resulting in a different protection mechanism. If we take exploits targeting Windows 7 as an example, there is first the exploit protection per-se. By closely monitoring process behavior in memory, the detection engine can easily detect behavioral patterns that are typical to exploits and would never occur in a legitimate process."
This then, is one possible security solution. You'll pay a hefty premium for it, but if you need your Windows 7 machines and want a measure of security, the added cost is part of the equation. The costs of upgrading to Windows 10 may be less, so look into it.