Phone System Services -Palatine, IL 60074,60078
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Palatine, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.
But what happens if nobody is available to take the call?
Hopefully you have a professional voicemail set up to receive messages.
For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.
So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?
You contact your technology partner and have them install Enhanced Voicemail features on your system.
Enhanced Voicemail Features
What is Enhanced Voicemail (VM)?
In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.
There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.
Voicemail to Email
Probably one of our most requested VM enhancements is Voicemail to Email.
This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.
For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.
Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.
With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.
Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.
This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.
No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.
If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.
The post How to Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.
There is a whole lot of hype and buzz around VoIP Phone Systems (Voice over Internet Protocol). This solution differs from its main competition (digital on-premises PBX) in a few ways but the main difference is the source of service.
While digital systems pass information over traditional analog or POTS lines, an IP or VoIP system uses your internet to transmit data and make phone calls.
When it comes to VoIP there are both on-premises options and cloud based options. On-premises VoIP solutions are often hybrids that offer the advantages of IP solutions and digital solutions in one.
Hosted or Cloud based VoIP systems have no “head end” hardware in your office. That hardware is hosted in the cloud along with all of the programming and interface for your system. You simply have handsets in your office that plug into computers and use the magic of the internet/the cloud to make and receive calls.
Many business owners and decision makers are attracted to the versatility, hardware cost and high tech features of hosted VoIP options.
With that in mind, implementing hosted VoIP sounds like a no brainer but it is important to consider certain requirements and factors before making the switch.
5 Things You Must Consider Before Installing a Hosted VoIP Phone System At Your Office
1. Is your internet steady enough and robust enough to handle the added demand of a phone system?
An internet outage is one of the most frustrating things isn’t it? Unless you have a failover it slows down productivity, prevents you from using certain programs and if you are in the cloud you can’t do anything at all.
Cloud based solutions require an internet connection to operate. That is true for cloud based software and it’s also true for a hosted VoIP solution. The issue doesn’t stop at a complete outage though. Any disruption of service will impact the quality of your phone calls. You may experience poor reception or you might drop calls completely if your internet connection isn’t steady and strong.
So, what do you do about that? For starters you can implement a failover. This failover service will take over if your main provider goes down allowing you to keep moving in the event of an outage.
Additionally, you should consult with your internet service provider to ensure that your bandwidth can handle your typical call volume. If you don’t have proper bandwidth, your internet won’t be able to keep up with your system and you won’t be happy with the quality of your service.
2. Is your network infrastructure compatible with a VoIP solution?
Every business has their own specific requirements when it comes to network infrastructure and a hosted VoIP solution but there are some standards you can look for right away.
In regards to your cabling – industry standards now recommend at least Cat6 wiring. Andromeda suggest a minimum of Cat6e cable to support all IP solutions.
You will also want to connect your IT partner with your VoIP provider to make sure any other requirements are met.
Some of those might include:
- Quality of Service Routers/Switches
- Optimized Network
- Backup Power Source
- Redundant POE Switching
- Gigabyte Network Support
As mentioned before, hosted VoIP can be a much more cost efficient choice when it comes to the actual system hardware (basically just the phones), but there are many instances where the infrastructure updates needed are just too hefty.
3. Do you own the equipment? If not, who does?
It is important to look into who actually owns the equipment when you purchase a hosted VoIP solution. Many times, your purchase is part of a leasing program where you pay a small fee every month to ‘rent’ the phones.
This is most common with hosted solutions and far less common with on-premises solutions.
It may not look like a lot of money at first but over time it adds up.
For example – in a typical three year contract, your handset costs might start at approximately $15.00 per month (this is just the cost of the equipment – not service). If your office has 20 handsets that means you are spending $3600 annually and almost $11,000 across the lifetime of your contract on equipment you don’t even own. Not to mention the monthly service charges and taxes involved.
These costs only increase when you add in higher quality phones and special features.
4. Have you looked into the tax rates applied to VoIP services in your area?
“Taxes, surcharges and fees apply” – Cryptic right?
Statements like this are used often when VoIP vendors pitch their solutions and too often, business owners aren’t made aware of the taxes required for their VoIP solution on top of the basic equipment and service fees.
Each state and region has their own tax codes and it is not unheard of for these taxes, surcharges and fees to reach hundreds and hundreds of dollars a month.
All of a sudden that cost savings you were anticipating is chewed up and spit out by these hidden fees.
The worst part is many national VoIP providers don’t even give you the hard numbers when they deliver their proposal. Imagine opening your first bill, expecting to see a $600 total and finding that you owe $900! Now multiply that out over the course of your contract and you get the picture.
For Illinois specifically you can learn more about VoIP specific taxes here.
5. Have you looked into who will support your phone system if there are programming or equipment issues?
With a hosted solution, you don’t have the head end equipment in your office. There isn’t a box or piece of hardware that a technician can come work on when things go wrong. Instead, there is cloud hosted software that connects to the handsets plugged into your computers.
If there is an issue and you can’t seem to get things resolved, it is highly unlikely that your VoIP provider has technicians available to come visit your office. At that point, you are stuck calling around and googling to try and find a company to come work on your phones.
It is not safe to assume that the same people who handle your IT will know how to help you with your hosted solution. They may not be trained on the software and they may also have no knowledge of the phones themselves.
Hosted VoIP enters into a gray area where there are IT and Telecom pieces at play.
Before you sign up and install a hosted solution, you should figure out who will be able to service you in a pinch.
Your phone system is one of the most important communication tools you’ve got. There are many different options out there and hopefully this list of questions will better prepare you for a hosted VoIP system if that is the solution you choose.
Andromeda helps businesses select professional phone systems in many varieties every day. Give us a call and let us help you determine which solution is right for your needs.
The post 5 Things You Must Consider Before Installing a Hosted VoIP Phone System At Your Office appeared first on Andromeda Technology Solutions.
The Radisson Hotel Group joins the ranks of globally-recognized brands to be on the receiving end of a successful hack.� According to the company, a small percentage of their loyalty club members had some of their personal information accessed by an unauthorized and as yet unknown third party. The company reports that no credit or debit card information was stolen.
The data breached was limited to:
- Customer name
- Customer address
- Email address
- Company name (in some cases)
- Phone numbers associated with the account
- The user's Loyalty Club member number
Although this breach impacted a relatively small number of users, all of them are high net worth individuals.� This at least hints at the hacker's motivations.� Massive data breaches seek to expose millions, or even tens of millions of user accounts so they can be sold in bulk on the Dark Web. A more targeted attack like this one, however, is clearly designed to target influential individuals with deep and widespread connections.� Potentially, the damage caused by targeting such individuals could be much more far-reaching.
The Radisson Group responded quickly, first by revoking the access of the unauthorized individual as soon as it was detected, and second by flagging and monitoring all user accounts impacted by the breach.� The company is taking an active role in monitoring impacted accounts for the foreseeable future, and individuals who had their personal information compromised have been notified.
If you're a member of the Radisson Rewards Club and haven't yet received a notification, then there's nothing to be done or to worry about.� If you have received a notification, simply follow the instructions you received and you're all set.
While unfortunate, Radisson's handling of the incident has been exemplary, and serves as an excellent case study for other companies on how to respond to events like these.