Phone System Services -Oak-Lawn, IL 60453
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Oak Lawn, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
There will most likely come a time when you decide you want to change service providers for your business internet and telephone.
That makes sense.
In fact, we would suggest that you audit your phone service and bills at least once a year if not every 6 months. (For more on auditing your phone bills – read here).
The telecom industry term for the date you go from one service to the next is the “cutover date”. Basically, this is the day that you cut service with your old provider and begin service with your new provider.
You’d think this is as simple as the switch of a button but there are actually a lot of ways that a cutover can cause trouble for you and your business.
The last thing you want is for a cutover issue to mean loss of profit or productivity in your office. After all, every minute your phones are down costs you.
With this in mind, we thought you would enjoy a quick checklist to ensure your telephone service cutover goes as smooth as possible.
Andromeda Technology Solutions Telephone Service Cutover Checklist: 6 Things to Do Before Your Cutover Date
1- Bring your IT/Telecom Service Provider Up to Speed
First things first, the moment you start thinking about changing telephone/internet service providers; you should get your IT group involved.
A good vendor will guide you through the process of preparing for your telephone service cutover date.
A GREAT Technology Partner will guide you through the prep for your cutover but they will also help guide you in the right direction when it comes to your service levels and providers.
There are a lot of important factors to consider when choosing a telephone/internet provider.
- Customer Service Reputation
- Bandwidth options
- Type of service
- Availability in your area
- Impact on other technologies and departments in your business
It is important to get your IT/Telephone Solution Provider involved for your cutover but it is just as important to get them involved as soon as you make the decision to shop service providers.
This will allow you to avoid a lot of headaches and it will also prepare you properly for everything you’ve got to get done.
Keeping your technology partners in the loop is one of the best ways to steer clear of speedbumps.
2- Notify your current vendor that you’re switching service.
This one is very simple. Once you’ve decided to switch service providers, you need to notify your existing telecom service provider.
Most companies require 30 days’ notice or they will charge cancellation fees.
You’ll also want to make sure you aren’t under a contract. If you find that you are still under contract, you’ll need to figure out what types of penalties or charges the existing vendor has in place for early termination.
As a general rule, you always want to be aware of your contract dates. Even if you aren’t switching vendors, your rates might rise if you aren’t under a long term contract with your vendor. This is best practice and ensures you aren’t being overcharged for your services.
3- Get a “cut sheet” from your current service provider.
The cut sheet is a list of all of the necessary work prior to your telephone service cutover. This is a great way to make sure you have all of your ducks in a row before the official telephone service cutover date.
Once you have the cut sheet you need to make sure and get a copy of it to whoever manages your telephone system.
This sheet includes any equipment you’ll need, programming needs as well as a list of all the numbers you need ported over.
By providing this to your technology partner you ensure that they can schedule technicians to get the required work done prior to the big day.
4- Check your IT closet or equipment room out.
Changing service providers may require some new equipment. Make sure to find out what space that will require and ensure that you have the space available.
Be clear on who will install the new equipment and where you want it as well.
5- Map out your current setup
You’ll want to map out all of your existing set up.
Make sure you have a list of all phone numbers and extensions.
This is something you can do yourself or you can request that your phone system vendor does this for you. They will dive a little deeper and check for dial tones, testing ports and checking for local & long distance capability.
Just be sure to request that your vendor provides you a full report of your findings.
6- Get the date on your calendar and notify anyone who might be impacted
It might sound obvious but you want to make sure that everyone knows your cutover date.
Andromeda recommends that you let all employees know the date and time. Additionally, you’ll probably want to schedule and send out a few emails to customers in case there is any service disruption.
Communication is key with these types of projects.
Customers won’t be upset that they can’t reach you by phone if they know that you can be reached via email or other communications.
This will also make sure that everyone is prepared just in case the cutover doesn’t go as smooth as planned. If your phones are down for longer than expected, you’ve covered your bases on the front side and shouldn’t feel a backlash from employees or customers for the temporary disruption of phone service.
As you’ve probably noticed – most of these steps and the checklist recommends that you communicate with your telephone system vendor. These projects are pretty simple but can easily go wrong if everyone isn’t on the same page.
If you are thinking about switching phone service providers make sure to get in touch with whoever manages your phone system.
You’ll be glad you did.
The post 6 Things You Need To Prepare Before You Change Telecom Service Providers: Your Telephone Service Cutover Checklist appeared first on Andromeda Technology Solutions.
For those of you following this series, this is the third and final installment of a 3-Part Series: Enhanced Phone Features For Enhanced Business. If you’re just tuning in, make sure to check out part 1 & part 2. In the last two articles we’ve covered twinning and the different functions it has in your office as well as hunt groups and the multiple forms they come in. Both of these features can increase communication within your organization as well as productivity. In this final article we are going to dive into two more enhanced phone features: Queuing and Hot Desking.
Enhanced Phone Features: Queuing
Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy.
For example, when you call your local pharmacy and direct your call to the pharmacist, you are placed in a specific call queue for that department. That is a combination of the hunt group and queuing feature.
When an extension becomes free, the queued call is then presented. Queue limits can be set so that only a certain number of callers can be in line at any one time. While queuing, a caller can listen to a recorded message or be directed to leave a voicemail for call back if this is configured in your system.
Enhanced Phone Features: Hot Desking
Hot Desking allows multiple users to use the same extension on your phone system. Every user is assigned their own identity so they can receive calls and can access their own Voicemail as well as other functions.
For example, your outside sales staff who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. This is also a valuable tool for remote workers. If you have employees in multiple states etc., they can still have a physical extension.
As we mentioned at the beginning of this article, this is the final portion of a three part series on phone features and how they can enhance your business. Make sure to check out the first two sections:
- Enhanced Phone Features Part 1
- Enhanced Phone Features Part 2
You have a phone system already (we hope) but there’s a strong chance you aren’t leveraging it to full potential. This month we are offering a free consultation meeting to review your current solution and what features best compliment your business. This offer expires 9/15/17 so make sure to take advantage!
Fill out the form below to get in touch with a representative or give us a call today to schedule your consultation.
The post Enhanced Phone Features for Enhanced Business Part 3 (3 part series) appeared first on Andromeda Technology Solutions.
When is a right click more than just a right click?� When Google reveals its latest changes to Gmail, of course!
The tech giant has recently announced that they're going to be overhauling Gmail's right click menu options. This will enhance its value by adding more and better functionality, with an eye toward improving the overall user experience.
The current right click menu offers the following functionality:
- Move to Tab
- Mark as Read
The coming changes will expand to include:
- Search options
- Reply and Forward functionality
- Mark as Unread
- Movement Options
- The option to open an email in a new tab
You won't have to take any action to gain the benefits of these new features.� The pending update will make them available to all Gmail users automatically.
In terms of a time frame, Rapid Release domains will begin receiving the update on February 11th 2019 although it can take up to fifteen days for the new features to become visible. The roll-out to the general public is slated for February 22nd, although it could be up to three days before the new menu options become visible to all users.
These are fantastic additions and we can hardly wait to start using them.� Odds are excellent that Google's recent changes will have ripple effects that extend far beyond Gmail, too.� The reality is that menu functions tend to get taken for granted.� At this point, they're so well established and entrenched that most people don't even consider the possibility of tweaking them to improve overall functionality.
That's unfortunate, but given the coming changes, the hope is that it will prompt other email providers and software vendors in general to go back to the drawing board and reassess their time-honored menu options to see what other improvements can be realized.