Phone System Services -Oak-Brook, IL 60523

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.

But what happens if nobody is available to take the call?

Hopefully you have a professional voicemail set up to receive messages.

For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.

So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?

You contact your technology partner and have them install Enhanced Voicemail features on your system.

Enhanced Voicemail Features

What is Enhanced Voicemail (VM)?

In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.

There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.

Voicemail to Email

Probably one of our most requested VM enhancements is Voicemail to Email.

This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.

For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.

Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.

With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.

Voicemail Transcripts

Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.

This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.

No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.

If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.

The post How to Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.

It costs money to make money.

It’s safe to say that you’ve heard this phrase somewhere – especially if you own or manage a business.

Rent . . . Employee Salaries . . . Utilities . . . Outsourced Services . . . Supplies . . . the list goes on and on and on.

With the cost of being in business steadily increasing, it is important to save where you can.

We speak with business owners about how technology can add value on a daily basis. We assist in improving uptime which increases productivity, we help business owners and managers secure their data so they can rest easier knowing they have proper protection in place.

We help business owners secure their physical locations with access control, security cameras and burglar systems.

We even help businesses increase revenues with professional website development and digital marketing strategies.

All of that said, there is still one area that we see business owners overspending on time and time again.

Care to guess what that might be? . . . if your phone bill came to mind you nailed it!

If you are like many other professionals, you want to take a good look at your phone bill but don’t know where to start. With that in mind we grabbed a few things to pay attention to and cost saving ideas that you’ll find below.

Tips and Tricks to Help From Overpaying on Your Business Phone Bill

Pay close attention to your contract dates

While there is a certain expected increase in services over time, all too often companies are being overcharged every month by their service provider because they are out of contract.

Service providers don’t want you on a month to month agreement. They want to know they have your business for extended periods of time.

On top of this, the end of your current contract is a great time to see what else is out there. Even if you stay with the incumbent provider, you’ll know that you are getting the best rate and may be able to get a deal for sticking around instead of jumping to the competition.

Take a look at how your phones are serviced

Getting your business “in the cloud” is a big topic these days. With many different cloud based applications and even cloud based hardware, it is no surprise that your phones also have cloud options.

There are many types of phone systems available to you and they are serviced differently which means that they have different costs associated as well.

While we won’t dive into too much granular detail, your main options for a phone system are on premise digital systems, on premise IP based systems and other cloud based systems or VoIP (Voice over Internet Protocol) systems as they are commonly known.

At times, a VoIP system may offer a cheaper monthly expense but over time it may end up costing more than your traditional PBX or on premise solution.

We would recommend bringing in professional assistance before switching from an on premise system to a cloud based or VoIP system. There may be infrastructure costs or other back end costs associated with this switch you should be aware of before making the change.

Make sure all of the lines you pay for are in use

This may seem like a no brainer but as your organization grows and you have more phone lines in service, it is easy to forget that one or many might not be necessary.

The most common instances of these forgotten lines are dead extensions, fax lines or other dedicated office equipment lines and potentially even dedicated lines for security.

You obviously don’t want to disconnect these without investigating how it might impact things at the office – especially if the lines are dedicated to security.

We’d suggest having a professional technician come on site to test and document your lines if you believe you are paying for lines that aren’t being used.

Consider a PRI

A PRI is a Primary Rate Interface but the acronym is a commonly used term for phone bills and the telecommunications industry.

In a nutshell, a PRI is a circuit with a physical device on site that allows you to group multiple analog lines or DID (Direct Inward Dialing) numbers onto one circuit.

We’ve found that a PRI cuts down costs for companies with approximately 6 analog lines or more. Instead of paying a monthly fee for each of those lines, you pay a fee for the service to your PRI and an upfront cost for the hardware.

Of course, this doesn’t save you money in every instance but more often than not, using a PRI will cut your monthly bill a bit.

Check your bills regularly

There are many different reasons you want to check your phone bill every month.

Service providers may change rates, add fees or any other number of things and if you pay the phone bill without regard or even set it up on auto pay it may take months before you recognize the discrepancies.

The more comfortable you are with reading your phone bill, the more you will understand about the different fees and charges and the less likely you are to have random fees or charges go unnoticed.

When all is said and done, we suggest taking a deeper look into your phone bills about every 6 months. You can do this yourself or task an outsourced firm to do it. There are even brokers out there that  you can contract to shop rates and ensure you get the best deal.

Andromeda is not in the business of providing your actual phone connection, but we are in the business of providing you with the best technology and customer service experience with your phone system.

With that in mind, if you ever have a question about something you aren’t sure about on your bills, our staff is more than welcome to help you out.

The post Are You Overpaying On Your Phone Bill? Tips and Hidden Tricks to Save On Your Business Phone Bills. appeared first on Andromeda Technology Solutions.

If you're one of the relatively few people who use Google+ in something other than an Enterprise setting, be advised that the clock is ticking.� Google has just announced that they're sunsetting the service.� It will be going offline for consumers at some point over the next ten months.

The reasons for their decision are complex.� In part, it stems from the fact that the company readily acknowledges that it has "low usage and engagement," which is underscored by the fact that 90 percent of Google+ user sessions last less than five seconds.

Another major component driving the decision is that the company suffered serious pushback when it revealed a previously undisclosed security flaw that exposed users' profile data.� The company patched the issue in March of this year (2018), but the company's long delay in going public with the flaw didn't sit well with Google+'s user base.

Note that the company plans to continue offering Google+ for Enterprise customers to facilitate intra- and inter-company communications. In fact, they plan to roll out a raft of new features in the year ahead.

Google also recently announced other changes. Pending API changes, one new feature will limit developers' access to data on Android devices and user Gmail accounts. Also, contact interaction data will soon be off limits, as will call logs and SMS permissions.

There are changes coming to Gmail itself as well, where developers will be sorely limited in how much access they have to user emails.

As Ben Smith (the company's VP of engineering) explains, "Only apps directly enhancing email functionality--such as email clients, email backup services and productivity services (e.g., CRM and mail merge services)--will be authorized to access this data."

Any developer who currently has this level of access can expect a security assessment and agree to the company's new rules.� We'll provide more details as they become available, but broadly speaking, these are good changes that will enhance data security for the company's legions of users.

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