Phone System Services -North-Aurora, IL 60542
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near North Aurora, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
“Time Is Money”
I’m sure you heard that one before. The fact is, downtime and productivity loss from pbx phone system failure can cost your business thousands of dollars in the blink of an eye. Today’s consumer has hundreds of options at their fingertips (literally); all one search engine away.
Don’t lose business all because your legacy phone system finally took a dive. You also don’t want to force your own hand when it comes to choosing a new pbx phone system due to lack of preparation.
That being said, check out these 5 signs your pbx phone system is on its last leg.
Signs of PBX Phone System Failure
- Your system is 10+ years old – Congratulations! Your system has served you well. Older systems probably don’t have parts in production or programming updates being rolled out which puts you at risk of a failure with no fix.
- Static Filled Lines – Nothing is more frustrating than a call filled with static. Faulty equipment and wiring can lead to this issue.
- Voicemail/Programming Issues – Possibly the most prominent sign your pbx phone system is on its way out are programming issues. Have you ever lost all of your scheduled programming or noticed completely inaccurate dates and times out of nowhere? Are voicemails disappearing on you? Maybe lights have stopped functioning and you are no longer notified when you have a message. Do customers and employees complain about programming issues like being routed to the wrong location or a buggy Auto Attendant function?
- Functional Limitations – Older systems don’t have many of the useful functions you have probably heard about in modern systems i.e. Voicemail to Email, Mobility, Remote Support and streamlined programming.
- System Overheating? – Many legacy systems don’t have adequate cooling systems. Do you have a fan sitting in front of your pbx phone system to keep it from overheating? That is an especially relevant telltale sign that your system is at the end of its life.
The post 5 Signs Your PBX Phone System Is On Its Last Leg appeared first on Andromeda Technology Solutions.
Surely you’ve heard of the increasing threats of cyber criminals. Breaches are occurring so frequently now, it’s difficult to keep up. By now you’ve heard about the increasing threat of cyber criminals. Between trojan horses, phishing scams, malicious links in emails, and ransomware, it’s progressing in every IT field. With phone scams, the telephone category is no different.
You can’t trust the news: billion dollar companies are not the only one at risk. In fact, sometimes smaller companies have a higher risk of being targeted. most cyber criminals consider the small to midsize market a goldmine. This is the result of lower security protocols and focuses from the small to midsize business owner. The “It won’t happen to me” mentality is your worst enemy.
Business owners are getting savvier and more aware. In turn, cyber criminals are turning to other technologies such as phones, to attack your business.
We would like to share a few examples of different phone-based scams, along with tips on how to avoid them.
The “Can You Hear Me” Phone Scam:
These phone scams spread between business owners and consumers where a criminal will call you simply to get you to say “yes”. What happens is they record your voice and use this one simple word to unlawfully sign you up for services and approve purchases.
The Better Business Bureau even released an alert and warning to the public regarding this scam. They outline a few different tactics that scammers utilize to get the audio desired. Questions asked might include:
- Are you the homeowner?
- Are you over 18?
- Do you pay the household bills?
- Do you own a home computer?
Calls can come from several different sources, or at least claim to. Common ones include security companies, cruise lines or sometimes even from the government.
You may be wondering how you can possibly identify these scammers and protect yourself.
Some helpful tips to follow:
- Don’t answer calls from numbers you do not recognize. You can always leave it for voicemail and if it’s truly that important, they will leave a message.
- Never give out personally identifiable information over the phone if you aren’t sure of who is calling you and the purpose of the phone call.
- If you believe you have fallen for a phone scam like this, reach out to your bank and credit card companies to flag your accounts. Check your account daily for any activity and be alert.
The “Vishing” Phone Scam:
“Vishing” is a play on the email technique “phishing”, which you are probably already aware of. This technique is quite similar to the email version where a scammer calls you and attempts to grab personal information by claiming they are from a reputable source or business you already engage with.
For example, have you ever gotten an email from your bank claiming that your account has been compromised? The email then prompts you to click a link and login to confirm your account details or restore credibility and looks something like this:
Criminals apply this same technique to the phone.
One of the most popular applications of this scam is connected to the IRS. Your phone rings and they even have the ability to make the caller ID read IRS or some government-related contact. When you pick up the phone you may hear a recording informing you that you are under investigation, or that the IRS has located discrepancies in your taxes. They may ask for specific information to confirm your identity before connecting you to an agent such as:
- Social security information
- Birth date
- Address information
- And more . . .
Again, there are a few ways you can spot these calls and prevent yourself from falling victim to these types of phone scams.
First, never call a phone number presented to you in an email or over the phone. If your bank calls you, call them back on their official number off their website or business card. The same applies to credit card companies or the IRS.
Second, credit card companies and government agencies typically refer to you by your full name. If you receive a call and the recording or person on the other line uses anything but your full name, proceed with caution.
Third, there is no reason any credit company or even the IRS would call you direct and request information like credit card numbers, routing numbers or social security information. If someone calls you and asks for this, hang up and call their official number (for credit/bank – call the number on the back of your card). If this was a legitimate call the official reps will have knowledge of it, otherwise report the call.
Remember these tips and it will dramatically increase your chances of remaining safe. Feel free to reach our team if you have any questions.
Also – check out this database provided by the BBB where you can track local and national scam trends to stay alert and prepared. After all, the best defense is continued education when it comes to cybercrime and phone scams.
The post Common Phone Scam Prevention appeared first on Andromeda Technology Solutions.
Linux users, beware of the security flaw known as "Dirty Sock" and identified as CVE-2019-7304.
This critical security flaw was discovered by security researcher Chris Moberly, who disclosed the details to the makers of the Ubuntu distribution last month. The flaw resides in the REST API for the Snapd service.
That is a universal Linux packaging system responsible for making applications compatible with Linux across multiple distributions, and with no modifications to the executable necessary.� Unfortunately, that means that Ubuntu isn't the only build impacted by the flaw.� Literally every flavor of Linux is at risk.
Moberly had this to say about the issue:
"Snapd versions 2.28 through 2.37 incorrectly validated and parsed the remote socket address when performing access controls on its UNIX socket.� A local attacker could use this to access privileged socket APIs and obtain administrator privileges."
If there's a silver lining to be found in Moberly's discovery, it is the fact that the nature of the issue prevents a hacker from exploiting it remotely.� They'd have to have physical access to the machine or somehow trick the user into doing something that would trigger a program to escalate privileges on behalf of the hackers.� Even so, the fact that the exploit can be used to gain total access and control to a target system means it's not something that can be ignored.
The good news is that Canonical, the makers of Ubuntu, have moved quickly and have already issued an update that addresses this flaw, with other major Linux distributions having followed suit.� Regardless of what build you're using, a fix is likely already available. So if it's been a while since you updated, now would be an excellent time to do so.� Better to be safe than sorry.