Phone System Services -New-Lenox, IL 60451
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near New Lenox, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
The current Pandemic has forced many of us to work from home. This “new” way of working is adding stress and may be creating greater cyber risks to our data. It is important to take a moment and review these popular scams and what you can do to protect yourself.
Verify Information Smartphone Scams
Criminals and identity thieves know that your personal information is valuable. A criminal can use it to open up fraudulent credit cards, empty your bank accounts, impersonate you or they can even steal it and sell it on the dark web for a quick profit.
With this in mind, criminals are always looking for new ways to get your data.
This popular phone scam begins with a criminal impersonating a representative at a company you probably already do business with or subscribe to. Many times, criminals will impersonate your insurance provider.
The criminal calls you and informs you that they are making a routine call to update and verify information on your account . . . sounds innocent enough . . . but don’t fall for it!
Some ways you can defend yourself:
- Most of the time these big companies automate this process through pre-recorded messages. If you get a call from a real human being asking to verify your information – this is your first sign of fraud. Your best bet is to get off the phone and call the company direct. Confirm that they are the ones actually trying to update your info that way.
- Don’t fall for threats or bullying! Often, when you resist these criminals they will begin threatening you and try to intimidate you into giving the info over. “You can lose your insurance” “You will face fines” If these kind of threats and bullying techniques are being used, you’re almost certainly being scammed.
The Tech Virus/Issue Scams
This scam has been around for a while but it still works on some people.
You get a call from a tech company of sorts letting you know about some issue with your equipment or software. The criminal on the phone may direct you to download a ‘patch’ or the solution to your problem. In reality, the criminal just got you to download and open a file with a virus attached. You weren’t infected before, but your equipment is now.
The criminal, still impersonating a tech employee or customer service rep, now explains that they can fix the problem for a fee.
The most popular version of this is a Microsoft scam where criminals call you to inform you that your computer is infected (wouldn’t that be some awesome customer service!). Once they get you to your computer they either have you change settings that will allow them to wreak havoc on your comp and steal data from you, or they prompt you to download a file/visit an infected website.
Once you are infected they extort you to get the outcome they desire.
At the end of the day, there are very few companies who are going to call you and tell you about a virus or an issue on your computer or smart device. If you get a call like this…disregard. If you want to make sure you don’t have a virus on your computer, contact your IT support staff instead.
Text Message Phishing or SMShing Smartphone Scams
With smart phones at our fingertips most hours of the day, criminals have turned their focus to these devices as a great way to steal information and cause trouble.
These text message phishing scams and SMS phishing (SMShing) smartphone scams use the same techniques you’ll see in an email phishing scam. They will send you messages via text designed to get you to click links, download programs/apps and they try to trick you into handing over personal information.
There are some techniques you can use to discover and avoid these scams:
- If you don’t know the person texting you or don’t recognize the number, don’t click links in their text messages.
- Your bank and other financial institutions aren’t going to text you to verify password info – if you do get a text from someone claiming to be from your bank etc. go direct to the website and handle things that way.
Fake or Look-alike Apps
A big new scam on the market, fake applications are designed by criminals to look like real applications you’d download and use on your smartphone. These applications are designed with malicious hidden code designed to steal your personal information, access your contacts, send spam messages from your phone to your network and even track your location via GPS tracking.
- Make sure you only download applications from trusted web stores and application stores.
- Take a look at the developers of the app and do some research. Make sure they are reputable and trustworthy.
- Read through the terms and conditions of applications before you download. Be sure you know what permissions you are giving developers and programmers when it comes to the data on your phone and usage.
These scams are some of the more popular ones in the market but there are many more including popup smartphone scams, IRS scams, Utility scams and the ‘yes’ scam.
The key to defending yourself is educating yourself and others on these criminal tactics as well as the techniques used to identify and outsmart them.
For help with protecting yourself from phone scams, please reach our team by phone at (815) 836-0030 or by email.
The post Beware! Popular Phone and Smartphone Scams & How To Defend Yourself appeared first on Andromeda Technology Solutions.
The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.
But what happens if nobody is available to take the call?
Hopefully you have a professional voicemail set up to receive messages.
For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.
So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?
You contact your technology partner and have them install Enhanced Voicemail features on your system.
Enhanced Voicemail Features
What is Enhanced Voicemail (VM)?
In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.
There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.
Voicemail to Email
Probably one of our most requested VM enhancements is Voicemail to Email.
This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.
For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.
Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.
With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.
Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.
This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.
No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.
If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.
The post Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.
If you're an Android user and you're interested in getting the latest on offer from the company, Google has announced that they're ready to release Android 11 to the general public.
As you read these words, the new OS should already be available for Google's Pixel line (Pixel 2 and newer), OnePlus, Xiaomi, OPPO and Realme devices.
Here's a quick preview of some of the new features Android 11 has on offer:
- If you press and hold the power button on your Android phone, you'll be able to view your Google Pay cards, along with the details of any Google-Assistant-connected smart home devices.
- The new OS makes screen recording possible, without the need for a third-party app.
- New media controls that relocates playback controls from the notification tray to the quick settings panel.
- Better media playback handling now allows you to change which device your audio is playing on.
- Bubbles, which are small avatars, now float on top of whatever app or screen you're on, allowing you to go back to any conversations you're in.
On top of these additions, the new OS also includes some additional privacy enhancements, including the ability to grant one-time only access to your location, camera or microphone. Each time you open an app that wants to use any of those, you'll be re-prompted to grant permission for that use only.
Finally, Android 11 improves the way devices handle work and personal profiles. While this won't matter much to personal users, Enterprise users will cheer, as it provides better separation between the two, preventing your IT admin from accessing any of your personal data.
All told then, there are a raft of good changes here you'll probably love. Again, by the time you read these words, you'll probably be able to put your hands on the latest from Google. Check it out at your next convenience!