Phone System Services -Mokena, IL 60448
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Mokena, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
We’ve all been there. . .you’re on the line with tech support, trying to figure out why a piece of equipment isn’t working properly. You’ve been connected with a friendly (hopefully) employee at a help desk somewhere and they ask a few famous questions: “Did you check to make sure it’s plugged in?” “Is your internet working?” “Did you try turning it on and off?”These questions can seem a bit ridiculous when you are on the phone, but you wouldn’t believe how often something as seemingly simple as checking a cable, power source, or on/off switch can be the solution to some of your technical issues.These strategies don’t just work for your office PC or your entertainment system at home either. The questions might be a little different, but you can do some basic troubleshooting on your business phone system when things are acting up. Read on to learn three basic steps you can take to troubleshoot common telephone system issues before calling in your telecom vendor for advanced assistance.
Top 3 Common Professional Phone System Issues
1. Check to See if Your Power Source is Functional
There is almost nothing worse than walking into the office in the morning to find your professional phone system is down. This is a big deal and you’ll want to get the system back up as soon as possible: but before you panic, you’ll want to head to your IT closet (or wherever the PBX box is stored). Once there, our technical team recommends locating the power cord and your backup power source or UPS (Uninterruptible Power Supply). Unplug the PBX power cord from the UPS and plug it directly into your electrical outlet. If the system receives power and turns on – you know that the issue isn’t your phone system. You just need a new UPS.
An average life cycle for a backup power supply is approximately 3-5 years. So having a spare is a good way to avoid issues related to UPS failure.
If plugging your system directly into your electrical outlet doesn’t get you up and running, it’s time to call your telecom service provider and get advanced technical assistance.
2. Check Phone Cords and Handsets
Sometimes your professional phone system is working, but call quality is on and off. For example, you are on the phone and you can hear the caller, but they can’t hear you speak or vice versa. You may also feel that the sound quality is distorted from time to time.
Often, these issues can be resolved by replacing the cord that connects your phone to the physical handset. If that doesn’t work, you may want to consider replacing the entire handset. It can be helpful to keep a few spare parts like these at the office to quickly change things out and fix these small issues. If you end up needing to replace an entire handset, you may need to call your professional phone system support team so that they can program your handset. In some cases if you have your system configured properly, this can be accomplished remotely and you don’t even have to have a technician come on site.
3. Determine if All of Your Lines are Down or if Only Certain Lines are Down
Sometimes for a number of reasons you may have one, multiple or all lines ‘down’ (no ring tone and no ability to make outbound or take inbound calls). Before you reach out to your service provider or your telephone system vendor, it is a good idea to determine which lines are impacted.
To do this, all you have to do is grab a list of your various phone lines and try to make an outbound call from each. If you can make a call, that line is working fine. If you don’t get a dial tone and can’t make a phone call – you’ve got a dead line.
Your next step is to call your telephone service provider and have them troubleshoot the issue to get your service reconnected.
It should be said that you can always call your professional phone system support company to help you troubleshoot any issue you have with the telephones at your office. That’s what we are here for! But, you can save yourself some time and potentially even some money by going through some of the tests above before scheduling a technician to come out on site or work on your system remotely.
The post 3 Professional Phone System Troubleshooting Techniques for Common Issues appeared first on Andromeda Technology Solutions.
Last month we brought you the first portion of a three part blog series dedicated to enhanced phone features and what they can do to enhance your business. If you missed it, please check it out here. As we mentioned in our first article, your phone system can and should do a whole lot more than simply ring. There are many features that can make your day to day simpler as well as more productive. Today we area going to focus solely on hunt groups and their functionalities.
Phone Features: Hunt Groups
A Hunt Group is a collection of users, typically users handling similar types of calls, e.g. a sales department. An incoming caller wishing to speak to Sales can ring one number but any number of extensions assigned to that Hunt Group can answer the call.
There are several styles of Hunt Group and each phone system has different options. For the purpose of these examples we are going to use an Avaya IP Office phone system and the phone features available. If you would like to learn more about the different Hunt Groups available on your specific phone system, feel free to reach an Andromeda rep at (815) 836-0030.
There are more extensive features available as well such as “Assign Call On Agent Alert” that allow for overflow or after hours call forwarding features such as night service/out of service modes. If you would like to learn more about these specific features or want to discuss how they can fit into your daily operations don’t hesitate to reach us. Feel free to fill out a contact us form or give us a quick call.
The post Enhanced Phone Features For Enhanced Business Part 2 (3 Part Series) appeared first on Andromeda Technology Solutions.
There's great news today in the tech realm for gamers around the world.
Nvidia recently announced a major driver update for its graphics cards that offer a variety of improvements.� The 436.02 update promises a framerate improvement of up to 23 percent for World War Z, Strange Brigade, Forza Horizon 4, Battlefield V, and Apex Legends.
The new update also includes a Freestyle sharpening filter, and an ultra-low latency mode. That is the big draw, and it's designed specifically with highly competitive games in mind.� It can reduce latency by up to 33 percent and will work on DirectX 9 and DirectX 11 titles. Unfortunately, Vulkan and DirectX 12 games won't see any benefit.
If you're a fan of pixel art games like TFL or Terarria, you'll be pleased to know that the most recent update includes GPU integer scaling, which will allow you to scale up retro games like these without blurriness.
In addition to these changes, Nvidia is also expanding its G-Sync compatibility list to include Asus' VG27A and Acer's CP3271 / XB273 GP monitors.� The 30-bit color feature previously only found in Nvidia's Studio drivers is also included in this latest update.
This is great news for gamers, obviously. �In addition, the new capabilities will also be of interest at the Enterprise level, depending on what business you're in.� If your company publishes games, then naturally it will be easy for you to take advantage of the new capabilities and push your titles into new frontiers.� Animation studios will also find some benefit, but honestly, just about any graphically intense application will see at least a marginal benefit from the driver update. This makes it well worth grabbing at your earliest opportunity.
Kudos to Nvidia for such an expansive update.� Gamers, rejoice!