Phone System Services -Matteson, IL 60443
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Matteson, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Maintaining Legacy Phone Systems
We can provide ongoing support and maintenance for teh most popular telephone systems: Panasonic, Avaya, and NEC. If you would like to experience service from a truly
customer-focused organization, call us the next time you need some telephone
work on your existing system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Last month we brought you the first portion of a three part blog series dedicated to enhanced phone features and what they can do to enhance your business. If you missed it, please check it out here. As we mentioned in our first article, your phone system can and should do a whole lot more than simply ring. There are many features that can make your day to day simpler as well as more productive. Today we area going to focus solely on hunt groups and their functionalities.
Phone Features: Hunt Groups
A Hunt Group is a collection of users, typically users handling similar types of calls, e.g. a sales department. An incoming caller wishing to speak to Sales can ring one number but any number of extensions assigned to that Hunt Group can answer the call.
There are several styles of Hunt Group and each phone system has different options. For the purpose of these examples we are going to use an Avaya IP Office phone system and the phone features available. If you would like to learn more about the different Hunt Groups available on your specific phone system, feel free to reach an Andromeda rep at (815) 836-0030.
There are more extensive features available as well such as “Assign Call On Agent Alert” that allow for overflow or after hours call forwarding features such as night service/out of service modes. If you would like to learn more about these specific features or want to discuss how they can fit into your daily operations don’t hesitate to reach us. Feel free to fill out a contact us form or give us a quick call.
The post Enhanced Phone Features For Enhanced Business Part 2 (3 Part Series) appeared first on Andromeda Technology Solutions.
By now you’ve heard about the increasing threat of cyber criminals. It seems there is some new breach every day with large scale breaches on a weekly basis. Trojan horses, malicious links in emails, phishing scams and ransomware are just a few examples.
We just read an article last week about new apps that allow these criminals to launch attacks on businesses from their smart phones.
Don’t let the news stories fool you either. Just because you don’t have a billion dollar company doesn’t mean you aren’t at the same risk if not a larger risk of being attacked. In fact, most cyber criminals consider the small to midsize market a goldmine. This is due to lower security protocols and focuses by the small/midsize business owner. That “It won’t happen to me”, mentality is your worst enemy.
But, as business owners get savvier and regulations crack down on protocols, cyber criminals turn to other technologies and access points to attack your business.
We wanted to share a few examples of different phone based scams and some tips & tricks on how to avoid them.
The “Can You Hear Me” Phone Scams
These phone scams spread between business owners and consumers where a criminal will call you simply to get you to say “yes”. They record your voice and use this one simple word to sign you up services and approve purchases.
Earlier this year the Better Business Bureau released an alert and warning to the public regarding this scam. They warned of a few different tactics scammers use to get the audio they want. Questions asked might include:
- Are you the homeowner?
- Are you over 18?
- Do you pay the household bills?
- Do you have a home computer?
Calls may come from many different sources but reports have mentioned scammers claiming to be from security companies, cruise lines or sometimes from the government.
You are probably wondering how you can possibly spot these scammers and protect yourself.
A few helpful tips to follow:
- Don’t answer calls from numbers you do not recognize. Far better to send a strange number to voicemail and call back than pick up and engage the scammer.
- Never give out personally identifiable information over the phone if you aren’t sure who is on the other line.
- If you believe you have fallen for a phone scam like this, reach out to your bank and credit card companies to flag your accounts. Check your account daily for any activity and be alert.
The “Vishing” Phone Scams
Vishing is a play on the email technique “phishing” you are probably already aware of. This technique is very similar to the email version where a scammer calls you and attempts to grab personal information by claiming they are from a reputable source or business you already engage with.
For example, have you ever gotten an email from your bank claiming your account has been compromised? The email then prompts you to click a link and login to confirm your account details or restore credibility?
Criminals apply this same technique to the phone.
One of the most popular applications of this scam is connected to the IRS. Your phone rings and even the caller ID may read IRS or some government related contact. When you pick up the phone you may hear a recording informing you that you are under investigation or that the IRS has located discrepancies in your taxes. They may ask for specific information to confirm your identity before connecting you to an agent such as
- Social security info
- Birth date
- Address information
- And more . . .
Again, there are a few ways you can spot these calls and protect yourself from these types of phone scams.
First, never call a phone number presented to you in an email or over the phone. If your bank calls you, call them back on their official number. The same goes for credit card companies or the IRS.
Second, credit card companies and government agencies typically refer to you by your full name. If you receive a call and the recording or person on the other line uses anything but your full name, be on guard.
Third, there is no reason any credit company or even the IRS would call you direct and request information like credit card numbers, routing numbers or social security information. If someone calls you and asks for this, hang up and call their official number (for credit/bank – call the number on the back of your card). If this was a legitimate call the official reps will have knowledge of it, otherwise report the call.
There are a few other types of phone scams or “attacks” criminals will use to interrupt your day or try and steal your info such as Telephony Denial of Services (TDoS) or Toll Scams. We will cover these two and how to respond if you find yourself on the receiving end in a future article.
Until then, stay safe and feel free to reach our team if you have any questions.
Also – check out this database provided by the BBB where you can track local and national scam trends to stay alert and prepared. After all, the best defense is continued education when it comes to cybercrime and phone scams.
The post Popular Phone Scams & How To Avoid Them appeared first on Andromeda Technology Solutions.
Chromebooks have brought Android apps to a much wider market, making them accessible to virtually everyone, but the Chrome OS has always lagged behind other platforms developmentally.
One of its most serious limitations where running apps was concerned centered on its inability to multitask. Basically, if the app you're using is not "in focus" or in the window you're currently viewing, all activity in the app ceases.
There are a few exceptions such as the Spotify app, but most apps that rely on real time data and most games will freeze when a user clicks out of the window. If you're coming to Chromebook from almost any other platform, it can be annoying and hard to get used to.
Fortunately, you won't have to deal with this for much longer. Google recently announced the release of Chrome OS 64, which will, among other things, allow apps to continue running in the background, even when you're not using them in the active window.
Right now, the update is available on the company's Beta channel, so it's a fair bet that it will be rolled out to the general user base in the very near future. However, the company has not given a firm timeframe for that.
If you have a Chromebook, this is good news indeed as it corrects what many industry insiders have long seen as a glaring weakness of the platform.
While Chromebooks don't get much use at the Enterprise level, they are a cost-effective computing option for students and low-income people, and it's good to see Google spending time and resources improving them.
While the latest version offers a number of enhancements, the two biggest are the multitasking support mentioned above, and the "split view" feature which will further enhance the multitasking capabilities of the platform.