Phone System Services -Lombard, IL 60148

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.

But what happens if nobody is available to take the call?

Hopefully you have a professional voicemail set up to receive messages.

For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.

So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?

You contact your technology partner and have them install Enhanced Voicemail features on your system.

Enhanced Voicemail Features

What is Enhanced Voicemail (VM)?

In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.

There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.

Voicemail to Email

Probably one of our most requested VM enhancements is Voicemail to Email.

This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.

For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.

Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.

With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.

Voicemail Transcripts

Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.

This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.

No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.

If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.

The post Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.

There will most likely come a time when you decide you want to change service providers for your business internet and telephone.

That makes sense.

In fact, we would suggest that you audit your phone service and bills at least once a year if not every 6 months. (For more on auditing your phone bills – read here).

The telecom industry term for the date you go from one service to the next is the “cutover date”. Basically, this is the day that you cut service with your old provider and begin service with your new provider.

You’d think this is as simple as the switch of a button but there are actually a lot of ways that a cutover can cause trouble for you and your business.

The last thing you want is for a cutover issue to mean loss of profit or productivity in your office. After all, every minute your phones are down costs you.

With this in mind, we thought you would enjoy a quick checklist to ensure your telephone service cutover goes as smooth as possible.

Andromeda Technology Solutions Telephone Service Cutover Checklist: 6 Things to Do Before Your Cutover Date

1- Bring your IT/Telecom Service Provider Up to Speed

First things first, the moment you start thinking about changing telephone/internet service providers; you should get your IT group involved.

A good vendor will guide you through the process of preparing for your telephone service cutover date.

A GREAT Technology Partner will guide you through the prep for your cutover but they will also help guide you in the right direction when it comes to your service levels and providers.

There are a lot of important factors to consider when choosing a telephone/internet provider.

• Customer Service Reputation
• Bandwidth options
• Type of service
• Availability in your area
• Impact on other technologies and departments in your business

It is important to get your IT/Telephone Solution Provider involved for your cutover but it is just as important to get them involved as soon as you make the decision to shop service providers.

This will allow you to avoid a lot of headaches and it will also prepare you properly for everything you’ve got to get done.

Keeping your technology partners in the loop is one of the best ways to steer clear of speedbumps.

2- Notify your current vendor that you’re switching service.

This one is very simple. Once you’ve decided to switch service providers, you need to notify your existing telecom service provider.

Most companies require 30 days’ notice or they will charge cancellation fees.

You’ll also want to make sure you aren’t under a contract. If you find that you are still under contract, you’ll need to figure out what types of penalties or charges the existing vendor has in place for early termination.

As a general rule, you always want to be aware of your contract dates. Even if you aren’t switching vendors, your rates might rise if you aren’t under a long term contract with your vendor. This is best practice and ensures you aren’t being overcharged for your services.

3- Get a “cut sheet” from your current service provider.

The cut sheet is a list of all of the necessary work prior to your telephone service cutover. This is a great way to make sure you have all of your ducks in a row before the official telephone service cutover date.

Once you have the cut sheet you need to make sure and get a copy of it to whoever manages your telephone system.

This sheet includes any equipment you’ll need, programming needs as well as a list of all the numbers you need ported over.

By providing this to your technology partner you ensure that they can schedule technicians to get the required work done prior to the big day.

4- Check your IT closet or equipment room out.

Changing service providers may require some new equipment. Make sure to find out what space that will require and ensure that you have the space available.

Be clear on who will install the new equipment and where you want it as well.

5- Map out your current setup

You’ll want to map out all of your existing set up.

Make sure you have a list of all phone numbers and extensions.

This is something you can do yourself or you can request that your phone system vendor does this for you. They will dive a little deeper and check for dial tones, testing ports and checking for local & long distance capability.

Just be sure to request that your vendor provides you a full report of your findings.

6- Get the date on your calendar and notify anyone who might be impacted

It might sound obvious but you want to make sure that everyone knows your cutover date.

Andromeda recommends that you let all employees know the date and time. Additionally, you’ll probably want to schedule and send out a few emails to customers in case there is any service disruption.

Communication is key with these types of projects.

Customers won’t be upset that they can’t reach you by phone if they know that you can be reached via email or other communications.

This will also make sure that everyone is prepared just in case the cutover doesn’t go as smooth as planned. If your phones are down for longer than expected, you’ve covered your bases on the front side and shouldn’t feel a backlash from employees or customers for the temporary disruption of phone service.

As you’ve probably noticed – most of these steps and the checklist recommends that you communicate with your telephone system vendor. These projects are pretty simple but can easily go wrong if everyone isn’t on the same page.

If you are thinking about switching phone service providers make sure to get in touch with whoever manages your phone system.

You’ll be glad you did.

The post 6 Things You Need To Prepare Before You Change Telephone Service Providers: Your Telecom Cutover Checklist appeared first on Andromeda Technology Solutions.

File this away under the least surprising announcement ever.

Actually, it's not so much an announcement as a reminder that on January 26, 2021, when Mozilla releases Firefox 85, the option to re-enable Adobe's Flash Player will be gone, effectively eliminating Flash on the browser. Firefox is the latest in a string of browsers to have made the same move.

In fact, as of early 2021, you'll be hard-pressed to find any browser that will still support Flash. It's been a long time coming, and although it's bound to cause some consternation, it's a good move.

When the internet was in its infancy, Flash was a seminal application and incredibly important to the development of the early web. Just about every decent website in existence made heavy use of Flash to enhance the capabilities of their sites.

Unfortunately, as the web matured, it became increasingly apparent that Flash had more than its share of problems. For a time, new critical security flaws were being discovered in the code faster than Adobe could patch them, and it put broad swaths of the internet at risk.

Time and technology advanced and Flash was, in addition to being increasingly less secure, an increasingly less robust web development option as competing products could do more, and do it more securely, to boot.

All of that slowly led us to a point where the major browsers began developing a roadmap to gradually phase out Flash support, and now, that day is arriving.

Some browsers have already ended support, and Mozilla will follow suit early next year. If you're still relying on Flash to power your company's website, it's well past time to find some other solution, and there are plenty of great alternatives out there. Technology is simply leaving your business behind. Don't let that happen.

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