Phone System Services -Lombard, IL 60148

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

For those of you following this series, this is the third and final installment of a 3-Part Series: Enhanced Phone Features For Enhanced Business. If you’re just tuning in, make sure to check out part 1 & part 2. In the last two articles we’ve covered twinning and the different functions it has in your office as well as hunt groups and the multiple forms they come in. Both of these features can increase communication within your organization as well as productivity. In this final article we are going to dive into two more enhanced phone features: Queuing and Hot Desking.

Enhanced Phone Features: Queuing

Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy.

For example, when you call your local pharmacy and direct your call to the pharmacist, you are placed in a specific call queue for that department. That is a combination of the hunt group and queuing feature.

When an extension becomes free, the queued call is then presented. Queue limits can be set so that only a certain number of callers can be in line at any one time. While queuing, a caller can listen to a recorded message or be directed to leave a voicemail for call back if this is configured in your system.

Enhanced Phone Features: Hot Desking

Hot Desking allows multiple users to use the same extension on your phone system. Every user is assigned their own identity so they can receive calls and can access their own Voicemail as well as other functions.

For example, your outside sales staff who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. This is also a valuable tool for remote workers. If you have employees in multiple states etc., they can still have a physical extension.

As we mentioned at the beginning of this article, this is the final portion of a three part series on phone features and how they can enhance your business. Make sure to check out the first two sections:

• Enhanced Phone Features Part 1
• Enhanced Phone Features Part 2

You have a phone system already (we hope) but there’s a strong chance you aren’t leveraging it to full potential. This month we are offering a free consultation meeting to review your current solution and what features best compliment your business. This offer expires 9/15/17 so make sure to take advantage!

Fill out the form below to get in touch with a representative or give us a call today to schedule your consultation.

The post ENHANCED PHONE FEATURES FOR ENHANCED BUSINESS PART 3 (3 PART SERIES) appeared first on Andromeda Technology Solutions.

Surely you’ve heard of the increasing threats of cyber criminals. Breaches are occurring so frequently now, it’s difficult to keep up. By now you’ve heard about the increasing threat of cyber criminals. Between trojan horses, phishing scams, malicious links in emails, and ransomware, it’s progressing in every IT field. With phone scams, the telephone category is no different.

You can’t trust the news: billion dollar companies are not the only one at risk. In fact, sometimes smaller companies have a higher risk of being targeted. most cyber criminals consider the small to midsize market a goldmine. This is the result of lower security protocols and focuses from the small to midsize business owner. The “It won’t happen to me” mentality is your worst enemy.

Business owners are getting savvier and more aware. In turn, cyber criminals are turning to other technologies such as phones, to attack your business.

We would like to share a few examples of different phone-based scams, along with tips on how to avoid them.

The “Can You Hear Me” Phone Scam:

These phone scams spread between business owners and consumers where a criminal will call you simply to get you to say “yes”. What happens is they record your voice and use this one simple word to unlawfully sign you up for services and approve purchases.
The Better Business Bureau even released an alert and warning to the public regarding this scam. They outline a few different tactics that scammers utilize to get the audio desired. Questions asked might include:

• Are you the homeowner?
• Are you over 18?
• Do you pay the household bills?
• Do you own a home computer?

Calls can come from several different sources, or at least claim to. Common ones include security companies, cruise lines or sometimes even from the government.

You may be wondering how you can possibly identify these scammers and protect yourself.

Some helpful tips to follow:

• Don’t answer calls from numbers you do not recognize. You can always leave it for voicemail and if it’s truly that important, they will leave a message.
• Never give out personally identifiable information over the phone if you aren’t sure of who is calling you and the purpose of the phone call.
• If you believe you have fallen for a phone scam like this, reach out to your bank and credit card companies to flag your accounts. Check your account daily for any activity and be alert.

The “Vishing” Phone Scam:

“Vishing” is a play on the email technique “phishing”, which you are probably already aware of. This technique is quite similar to the email version where a scammer calls you and attempts to grab personal information by claiming they are from a reputable source or business you already engage with.

For example, have you ever gotten an email from your bank claiming that your account has been compromised? The email then prompts you to click a link and login to confirm your account details or restore credibility and looks something like this:

Criminals apply this same technique to the phone.

One of the most popular applications of this scam is connected to the IRS. Your phone rings and they even have the ability to make the caller ID read IRS or some government-related contact. When you pick up the phone you may hear a recording informing you that you are under investigation, or that the IRS has located discrepancies in your taxes. They may ask for specific information to confirm your identity before connecting you to an agent such as:

• Social security information
• Birth date
• Address information
• And more . . .

Again, there are a few ways you can spot these calls and prevent yourself from falling victim to these types of phone scams.

First, never call a phone number presented to you in an email or over the phone. If your bank calls you, call them back on their official number off their website or business card. The same applies to credit card companies or the IRS.

Second, credit card companies and government agencies typically refer to you by your full name. If you receive a call and the recording or person on the other line uses anything but your full name, proceed with caution.

Third, there is no reason any credit company or even the IRS would call you direct and request information like credit card numbers, routing numbers or social security information. If someone calls you and asks for this, hang up and call their official number (for credit/bank – call the number on the back of your card). If this was a legitimate call the official reps will have knowledge of it, otherwise report the call.

Remember these tips and it will dramatically increase your chances of remaining safe. Feel free to reach our team if you have any questions.

Also – check out this database provided by the BBB where you can track local and national scam trends to stay alert and prepared. After all, the best defense is continued education when it comes to cybercrime and phone scams.

The post Common Phone Scam Prevention appeared first on Andromeda Technology Solutions.

Just when you think scammers couldn't get any lower, they find new ways to prove you wrong.� Recently, a new phishing scam has been spotted in the wild, this one baiting potential victims with the possibility of pay raises.

The scammers structured their email so that they appeared to come from the Human Resources department of their victims' companies.

They asked the recipient of their phishing email to open an Excel spreadsheet bearing the name "salary-increase-sheet-November-2019.xls."� A shortcut to the remotely hosted spreadsheet was naturally provided.

The body of the email explained that "The Years Wage increase will start in November 2019 and will be paid out for the first time in December, with recalculation as of November."� Needless to say, this tends to catch most people's attention.� After all, who doesn't want a raise, right?

If a recipient clicked on the link, he or she would then be asked to provide Office 365 login credentials in order to see the file.� Of course, the file contains dummy data and has nothing to do with getting a raise; it's simply a useful hook to get an unwitting user to hand over their credentials.

The scammers not only constructed a convincing looking email, but the Office 365 login screen looks exactly like a legitimate login screen. This goes far in explaining the campaign's unusually high success rate.

The researchers who have been following the issue urge Office 365 users to enable multi-factor authentication via Office 365 or a third-party solution. They also encourage business owners to enroll their staff in phishing awareness training programs designed to help employees spot and report phishing attempts more easily.

Be on high alert for this one.� So far it has proved to be a highly effective campaign.

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