Phone System Services -Lockport, IL 60441
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Lockport, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
There is a whole lot of hype and buzz around VoIP Phone Systems (Voice over Internet Protocol). This solution differs from its main competition (digital on-premises PBX) in a few ways but the main difference is the source of service.
While digital systems pass information over traditional analog or POTS lines, an IP or VoIP system uses your internet to transmit data and make phone calls.
When it comes to VoIP there are both on-premises options and cloud based options. On-premises VoIP solutions are often hybrids that offer the advantages of IP solutions and digital solutions in one.
Hosted or Cloud based VoIP systems have no “head end” hardware in your office. That hardware is hosted in the cloud along with all of the programming and interface for your system. You simply have handsets in your office that plug into computers and use the magic of the internet/the cloud to make and receive calls.
Many business owners and decision makers are attracted to the versatility, hardware cost and high tech features of hosted VoIP options.
With that in mind, implementing hosted VoIP sounds like a no brainer but it is important to consider certain requirements and factors before making the switch.
5 Things You Must Consider Before Installing a Hosted VoIP Phone System At Your Office
1. Is your internet steady enough and robust enough to handle the added demand of a phone system?
An internet outage is one of the most frustrating things isn’t it? Unless you have a failover it slows down productivity, prevents you from using certain programs and if you are in the cloud you can’t do anything at all.
Cloud based solutions require an internet connection to operate. That is true for cloud based software and it’s also true for a hosted VoIP solution. The issue doesn’t stop at a complete outage though. Any disruption of service will impact the quality of your phone calls. You may experience poor reception or you might drop calls completely if your internet connection isn’t steady and strong.
So, what do you do about that? For starters you can implement a failover. This failover service will take over if your main provider goes down allowing you to keep moving in the event of an outage.
Additionally, you should consult with your internet service provider to ensure that your bandwidth can handle your typical call volume. If you don’t have proper bandwidth, your internet won’t be able to keep up with your system and you won’t be happy with the quality of your service.
2. Is your network infrastructure compatible with a VoIP solution?
Every business has their own specific requirements when it comes to network infrastructure and a hosted VoIP solution but there are some standards you can look for right away.
In regards to your cabling – industry standards now recommend at least Cat6 wiring. Andromeda suggest a minimum of Cat6e cable to support all IP solutions.
You will also want to connect your IT partner with your VoIP provider to make sure any other requirements are met.
Some of those might include:
- Quality of Service Routers/Switches
- Optimized Network
- Backup Power Source
- Redundant POE Switching
- Gigabyte Network Support
As mentioned before, hosted VoIP can be a much more cost efficient choice when it comes to the actual system hardware (basically just the phones), but there are many instances where the infrastructure updates needed are just too hefty.
3. Do you own the equipment? If not, who does?
It is important to look into who actually owns the equipment when you purchase a hosted VoIP solution. Many times, your purchase is part of a leasing program where you pay a small fee every month to ‘rent’ the phones.
This is most common with hosted solutions and far less common with on-premises solutions.
It may not look like a lot of money at first but over time it adds up.
For example – in a typical three year contract, your handset costs might start at approximately $15.00 per month (this is just the cost of the equipment – not service). If your office has 20 handsets that means you are spending $3600 annually and almost $11,000 across the lifetime of your contract on equipment you don’t even own. Not to mention the monthly service charges and taxes involved.
These costs only increase when you add in higher quality phones and special features.
4. Have you looked into the tax rates applied to VoIP services in your area?
“Taxes, surcharges and fees apply” – Cryptic right?
Statements like this are used often when VoIP vendors pitch their solutions and too often, business owners aren’t made aware of the taxes required for their VoIP solution on top of the basic equipment and service fees.
Each state and region has their own tax codes and it is not unheard of for these taxes, surcharges and fees to reach hundreds and hundreds of dollars a month.
All of a sudden that cost savings you were anticipating is chewed up and spit out by these hidden fees.
The worst part is many national VoIP providers don’t even give you the hard numbers when they deliver their proposal. Imagine opening your first bill, expecting to see a $600 total and finding that you owe $900! Now multiply that out over the course of your contract and you get the picture.
For Illinois specifically you can learn more about VoIP specific taxes here.
5. Have you looked into who will support your phone system if there are programming or equipment issues?
With a hosted solution, you don’t have the head end equipment in your office. There isn’t a box or piece of hardware that a technician can come work on when things go wrong. Instead, there is cloud hosted software that connects to the handsets plugged into your computers.
If there is an issue and you can’t seem to get things resolved, it is highly unlikely that your VoIP provider has technicians available to come visit your office. At that point, you are stuck calling around and googling to try and find a company to come work on your phones.
It is not safe to assume that the same people who handle your IT will know how to help you with your hosted solution. They may not be trained on the software and they may also have no knowledge of the phones themselves.
Hosted VoIP enters into a gray area where there are IT and Telecom pieces at play.
Before you sign up and install a hosted solution, you should figure out who will be able to service you in a pinch.
Your phone system is one of the most important communication tools you’ve got. There are many different options out there and hopefully this list of questions will better prepare you for a hosted VoIP system if that is the solution you choose.
Andromeda helps businesses select professional phone systems in many varieties every day. Give us a call and let us help you determine which solution is right for your needs.
The post 5 Things You Must Consider Before Installing a Hosted VoIP Phone System At Your Office appeared first on Andromeda Technology Solutions.
VoIP stands for voice over internet protocol. Putting it plainly, this means that a VoIP phone system uses an internet connection to make and receive phone calls.
While on premises PBX phone systems are still a great option for many businesses, the option of a VoIP system can offer your business certain advantages.
Here are the 5 top advantages of a VoIP system for business telecommunications:
1 Excellent Call Quality – When you are placing a call or answering one you won’t be able to notice any difference in the quality from a traditional landline. As long as you have a constant internet connection and enough bandwidth to support call volumes, sound quality is exceptional.
2. Extra Features and Capabilities* – VoIP systems offer more flexible services at a better price. Here are some of the features your VoIP system can offer:
- Twinning – your desk phone and cell phone can be set to ring simultaneously
- Soft Phone option – you don’t even have to have a desk phone. Your VoIP calls can be made directly through a headset and your PC.
- Voicemail to Email/Text – have messages forwarded to your inbox or cellphone via text
- Teleconferencing – get your group together all on one call without adding more software
- Call recording – allows you to share recordings, or review
- Call logs – these can help with productivity, planning, etc.
*extras depend on individual plans and systems
3. Secure – Standard encryption protocols are used in VoIP systems. Be sure to discuss end-to-end encryption with your IT service team and telecom service group.
4. Portability – As long as you have internet access, you will be able to use your VoIP system. You will be able to make and receive calls from multiple devices. It also allows you to set a status to inform colleagues whether you are available to take calls.
5. Cost Effective – Operating costs for a VoIP system are less than for traditional phone companies. There is no separate network needed for data. Field workers can teleconference or video conference without traveling back to the office. They can also answer calls from almost anywhere. VoIP handsets are less expensive.
One thing your VoIP telecommunication system provider will discuss with you is having a reliable internet connection. This is an integral part of the entire system.
Andromeda offers many different options for business phone systems including VoIP. Give our telecommunication experts a call today to discuss which option would fit your business best.
The post 5 Advantages of a Professional VoIP Phone System appeared first on Andromeda Technology Solutions.
Google Translate is one of the company's most popular services, and most of the people who use it dream of the day when it's a full blown Universal Translator. While that's obviously still quite some distance away yet, the company has been steadily improving their offering. They recently upped the ante further with a new "almost real time" transcription feature that takes recorded audio and turns it into translated text.
The company showed off an early version of this new AI-powered feature in January, and after a few additional rounds of tweaks and improvements is now rolling it out for their Android customers. Sorry Apple users, you'll have to wait a bit to test drive the new feature!
At present, the new transcription service only works with the following languages:
Given that, it's quite a bit more limited than the text to text translate service, but Google promises that more languages will be added as time goes by.
Essentially, the Google engineers behind the new feature stacked an AI driven translation routine on top of a real time speech recognition engine to create the new service. Our initial tests of it have been impressive indeed.
No matter what business you're in, if you have partners or customers around the world, this is an incredibly handy service, and one you'll enjoy playing around with. We think you'll love it and it won't be difficult at all to find any number of real world use cases for something like this.
We can hardly wait to see what further enhancements the folks at Google have in store for the service but even in its current form, we're sure you'll be impressed. Check it out today.