Phone System Services -Lisle, IL 60532
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Lisle, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Maintaining Legacy Phone Systems
We can provide ongoing support and maintenance for the most popular telephone systems: Panasonic, Avaya, and NEC and Toshiba. If you would like to experience service from a truly
customer-focused organization, call us the next time you need some telephone
work on your existing system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
By now you’ve heard about the increasing threat of cyber criminals. It seems there is some new breach every day with large scale breaches on a weekly basis. Trojan horses, malicious links in emails, phishing scams and ransomware are just a few examples.
We just read an article last week about new apps that allow these criminals to launch attacks on businesses from their smart phones.
Don’t let the news stories fool you either. Just because you don’t have a billion dollar company doesn’t mean you aren’t at the same risk if not a larger risk of being attacked. In fact, most cyber criminals consider the small to midsize market a goldmine. This is due to lower security protocols and focuses by the small/midsize business owner. That “It won’t happen to me”, mentality is your worst enemy.
But, as business owners get savvier and regulations crack down on protocols, cyber criminals turn to other technologies and access points to attack your business.
We wanted to share a few examples of different phone based scams and some tips & tricks on how to avoid them.
The “Can You Hear Me” Phone Scams
These phone scams spread between business owners and consumers where a criminal will call you simply to get you to say “yes”. They record your voice and use this one simple word to sign you up services and approve purchases.
Earlier this year the Better Business Bureau released an alert and warning to the public regarding this scam. They warned of a few different tactics scammers use to get the audio they want. Questions asked might include:
- Are you the homeowner?
- Are you over 18?
- Do you pay the household bills?
- Do you have a home computer?
Calls may come from many different sources but reports have mentioned scammers claiming to be from security companies, cruise lines or sometimes from the government.
You are probably wondering how you can possibly spot these scammers and protect yourself.
A few helpful tips to follow:
- Don’t answer calls from numbers you do not recognize. Far better to send a strange number to voicemail and call back than pick up and engage the scammer.
- Never give out personally identifiable information over the phone if you aren’t sure who is on the other line.
- If you believe you have fallen for a phone scam like this, reach out to your bank and credit card companies to flag your accounts. Check your account daily for any activity and be alert.
The “Vishing” Phone Scams
Vishing is a play on the email technique “phishing” you are probably already aware of. This technique is very similar to the email version where a scammer calls you and attempts to grab personal information by claiming they are from a reputable source or business you already engage with.
For example, have you ever gotten an email from your bank claiming your account has been compromised? The email then prompts you to click a link and login to confirm your account details or restore credibility?
Criminals apply this same technique to the phone.
One of the most popular applications of this scam is connected to the IRS. Your phone rings and even the caller ID may read IRS or some government related contact. When you pick up the phone you may hear a recording informing you that you are under investigation or that the IRS has located discrepancies in your taxes. They may ask for specific information to confirm your identity before connecting you to an agent such as
- Social security info
- Birth date
- Address information
- And more . . .
Again, there are a few ways you can spot these calls and protect yourself from these types of phone scams.
First, never call a phone number presented to you in an email or over the phone. If your bank calls you, call them back on their official number. The same goes for credit card companies or the IRS.
Second, credit card companies and government agencies typically refer to you by your full name. If you receive a call and the recording or person on the other line uses anything but your full name, be on guard.
Third, there is no reason any credit company or even the IRS would call you direct and request information like credit card numbers, routing numbers or social security information. If someone calls you and asks for this, hang up and call their official number (for credit/bank – call the number on the back of your card). If this was a legitimate call the official reps will have knowledge of it, otherwise report the call.
There are a few other types of phone scams or “attacks” criminals will use to interrupt your day or try and steal your info such as Telephony Denial of Services (TDoS) or Toll Scams. We will cover these two and how to respond if you find yourself on the receiving end in a future article.
Until then, stay safe and feel free to reach our team if you have any questions.
Also – check out this database provided by the BBB where you can track local and national scam trends to stay alert and prepared. After all, the best defense is continued education when it comes to cybercrime and phone scams.
The post Popular Phone Scams & How To Avoid Them appeared first on Andromeda Technology Solutions.
We wanted to bring you something a bit new this month for our telecom blog. See below for a 2 minute video clip on 3 Benefits For Upgrading Your Phone System to VoIP. (Full transcript below)
Technology and the way we communicate with people has changed leaps and bounds over the last ten years. In business today, staying connected is no longer a luxury but is an expectation to meet goals and drive success.
Why Upgrade Your Phone System to VoIP, Voice Over Internet Protocol?
Let’s look at 3 major benefits of upgrading your phone system to VoIP (Voice over Internet Protocol).
- Lower overall cost than a traditional phone system – VoIP greatly reduces calling costs. Whether you make long distance/international calls, have multiple locations or make lots of calls locally. VoIP can utilize the internet and new phone services to transport calls while saving you money.
- Mobility – many new voice over internet protocol systems have the ability to integrate with mobile solutions, to provide consistent availability and access no matter where a user is located. What does this mean? Users no longer remain tethered to an office desk phone and become reachable whether they are on the go, remote or outside of the office.
- Feature rich communications – VoIP phone systems allow for a much broader range of features then a traditional phone system provides. For this reason, total cost of ownership is significantly lowered. Features such as integrated fax, voicemail to email, click to call, “find-me-follow-me”, video conference calling as well as user presence remain easily available through feature enhancements rather than hardware add-ons previously required in the past.
If you have been thinking about upgrading your phone system or interested in lowering your business costs, call us. One of our team members can assess your current situation and often times, the phone system and features you are looking for can easily be financed through the cost savings VoIP offers alone.
To find out more about VoIP for your business, visit our website or give us a call today!
The post 3 Benefits For Upgrading Your Phone System to VoIP In Less Than Two Minutes appeared first on Andromeda Technology Solutions.
Sophos has released the results of their annual "State of Endpoint Security Today", and it doesn't paint a pretty picture. A full 54% of companies surveyed reported having been hit by a ransomware attack in 2017. Another 31% reported that they expect to be on the receiving end of such an attack in the near future.
If the headline statistic wasn't bad enough, it only gets worse from there.� According to the data collected, the average cost of a ransomware attack (including network costs, manpower, downtime, and device replacement cost) was $133,000. Five percent of respondents reported total costs between $1.3 million and $6 million, before factoring in the cost of any ransom paid.
As bad as those figures are, what makes them even more painful is the frequency. On average, survey respondents report having been struck an average of twice in the past year.
Dan Schiappa, the Senior VP and General Manage of Products at Sophos explains: "Ransomware is not a lightning strike - it can happen again and again to the same organization.� We're aware of cyber criminals unleashing four different ransomware families in half-hour increments to ensure at least one evades security and completes the attack.
If IT managers are unable to thoroughly clean ransomware and other threats from their systems after attacks, they could be vulnerable to reinfection.� No one can afford to be complacent.� Cybercriminals are deploying multiple attack methods to succeed, whether using a mix of ransomware in a single campaign, taking advantage of a remote access opportunity, infecting a server, or disabling security software."
In light of this relentless attack methodology, and in spite of the headlines all last year warning of the dangers, Schiappa warns that most companies are starting 2018 woefully unprepared for a ransomware attack. With all that said if you haven't done so already, it's well past time to review the state of your network security.