Phone System Services -Kane-County, IL
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Kane County, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.
But what happens if nobody is available to take the call?
Hopefully you have a professional voicemail set up to receive messages.
For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.
So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?
You contact your technology partner and have them install Enhanced Voicemail features on your system.
Enhanced Voicemail Features
What is Enhanced Voicemail (VM)?
In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.
There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.
Voicemail to Email
Probably one of our most requested VM enhancements is Voicemail to Email.
This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.
For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.
Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.
With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.
Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.
This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.
No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.
If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.
The post How to Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.
Here at Andromeda, we wanted to bring you something a bit different for this month’s telecom blog. See below for a 2 minute video clip on 3 Benefits In Favor Of Upgrading To A VoIP Phone System. (Full transcript below)
Technology and the way we communicate with people has changed leaps and bounds over the last ten years. In business today, staying connected is no longer a luxury but is an expectation to meet goals and drive success.
Why Upgrade To A VoIP Phone System, Voice Over Internet Protocol?
Let’s look at 3 major benefits of upgrading your phone system to VoIP (Voice over Internet Protocol).
- Lower overall cost than a traditional phone system – VoIP greatly reduces calling costs. Whether you make long distance/international calls, have multiple locations or make lots of calls locally. VoIP can utilize the internet and new phone services to transport calls while saving you money.
- Mobility – many new voice over internet protocol systems have the ability to integrate with mobile solutions, to provide consistent availability and access no matter where a user is located. What does this mean? Users no longer remain tethered to an office desk phone and become reachable whether they are on the go, remote or outside of the office.
- Feature rich communications – VoIP phone systems allow for a much broader range of features then a traditional phone system provides. For this reason, total cost of ownership is significantly lowered. Features such as integrated fax, voicemail to email, click to call, “find-me-follow-me”, video conference calling as well as user presence remain easily available through feature enhancements rather than hardware add-ons previously required in the past.
If you have been thinking about upgrading your phone system or interested in lowering your business costs, call us. One of our team members can assess your current situation and often times, the phone system and features you are looking for can easily be financed through the cost savings VoIP offers alone.
To find out more about VoIP for your business, send us an email or give us a call today!
The post 3 Benefits In Favor Of Upgrading To A VoIP Phone System appeared first on Andromeda Technology Solutions.
2018 hasn't been a great year for social media, with all the major platforms suffering a number of significant data breaches at various points in the year.� Twitter alone has seen several, including the biggest one in May when the company urged all of its 330 million users to reset their passwords. This was after a glitch in the system that exposed all user passwords, displaying them in plain text.
In September of this year, another glitch exposed users' direct messages to third-party app developers. Now, most recently, Twitter was hit with a new problem. One of their support forums (used by Twitter account holders to report problems) was breached, allowing the hackers to gain limited access to user information.
The official announcement from the company includes:
"...During our investigation, we noticed some unusual activity involving the affected customer support form API.� Specifically, we observed a large number of inquiries coming from individual IP addresses located in China and Saudi Arabia.� While we cannot confirm intent or attribution for certain, it is possible that some of these IP addresses may have ties to state-sponsored actors."
It's this last bit that is the most disturbing.� State-sponsored digital terrorism is a large and growing concern, with the recent accusations that Russia may have tried to influence US elections.
In this case, the company tried to assure its users that the data exposed was quite limited to the country code associated with each user, account status (locked or unlocked) and partial phone numbers.
The issue has been resolved, and Twitter has contacted the small number of impacted users directly, emphasizing that no action on their part is necessary.� It does, however, underscore the point that the platforms we rely so heavily on are under constant threat. Even if you take great care to safeguard your data personally, that may not be enough.