Phone System Services -Kane-County, IL
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Kane County, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
VoIP stands for voice over internet protocol. Putting it plainly, this means that a VoIP phone system uses an internet connection to make and receive phone calls.
While on premises PBX phone systems are still a great option for many businesses, the option of a VoIP system can offer your business certain advantages.
Here are the 5 top advantages of a VoIP system for business telecommunications:
1 Excellent Call Quality – When you are placing a call or answering one you won’t be able to notice any difference in the quality from a traditional landline. As long as you have a constant internet connection and enough bandwidth to support call volumes, sound quality is exceptional.
2. Extra Features and Capabilities* – VoIP systems offer more flexible services at a better price. Here are some of the features your VoIP system can offer:
- Twinning – your desk phone and cell phone can be set to ring simultaneously
- Soft Phone option – you don’t even have to have a desk phone. Your VoIP calls can be made directly through a headset and your PC.
- Voicemail to Email/Text – have messages forwarded to your inbox or cellphone via text
- Teleconferencing – get your group together all on one call without adding more software
- Call recording – allows you to share recordings, or review
- Call logs – these can help with productivity, planning, etc.
*extras depend on individual plans and systems
3. Secure – Standard encryption protocols are used in VoIP systems. Be sure to discuss end-to-end encryption with your IT service team and telecom service group.
4. Portability – As long as you have internet access, you will be able to use your VoIP system. You will be able to make and receive calls from multiple devices. It also allows you to set a status to inform colleagues whether you are available to take calls.
5. Cost Effective – Operating costs for a VoIP system are less than for traditional phone companies. There is no separate network needed for data. Field workers can teleconference or video conference without traveling back to the office. They can also answer calls from almost anywhere. VoIP handsets are less expensive.
One thing your VoIP telecommunication system provider will discuss with you is having a reliable internet connection. This is an integral part of the entire system.
Andromeda offers many different options for business phone systems including VoIP. Give our telecommunication experts a call today to discuss which option would fit your business best.
The post 5 Advantages of a Professional VoIP Phone System appeared first on Andromeda Technology Solutions.
The current Pandemic has forced many of us to work from home. This “new” way of working is adding stress and may be creating greater cyber risks to our data. It is important to take a moment and review these popular scams and what you can do to protect yourself.
Verify Information Smartphone Scams
Criminals and identity thieves know that your personal information is valuable. A criminal can use it to open up fraudulent credit cards, empty your bank accounts, impersonate you or they can even steal it and sell it on the dark web for a quick profit.
With this in mind, criminals are always looking for new ways to get your data.
This popular phone scam begins with a criminal impersonating a representative at a company you probably already do business with or subscribe to. Many times, criminals will impersonate your insurance provider.
The criminal calls you and informs you that they are making a routine call to update and verify information on your account . . . sounds innocent enough . . . but don’t fall for it!
Some ways you can defend yourself:
- Most of the time these big companies automate this process through pre-recorded messages. If you get a call from a real human being asking to verify your information – this is your first sign of fraud. Your best bet is to get off the phone and call the company direct. Confirm that they are the ones actually trying to update your info that way.
- Don’t fall for threats or bullying! Often, when you resist these criminals they will begin threatening you and try to intimidate you into giving the info over. “You can lose your insurance” “You will face fines” If these kind of threats and bullying techniques are being used, you’re almost certainly being scammed.
The Tech Virus/Issue Scams
This scam has been around for a while but it still works on some people.
You get a call from a tech company of sorts letting you know about some issue with your equipment or software. The criminal on the phone may direct you to download a ‘patch’ or the solution to your problem. In reality, the criminal just got you to download and open a file with a virus attached. You weren’t infected before, but your equipment is now.
The criminal, still impersonating a tech employee or customer service rep, now explains that they can fix the problem for a fee.
The most popular version of this is a Microsoft scam where criminals call you to inform you that your computer is infected (wouldn’t that be some awesome customer service!). Once they get you to your computer they either have you change settings that will allow them to wreak havoc on your comp and steal data from you, or they prompt you to download a file/visit an infected website.
Once you are infected they extort you to get the outcome they desire.
At the end of the day, there are very few companies who are going to call you and tell you about a virus or an issue on your computer or smart device. If you get a call like this…disregard. If you want to make sure you don’t have a virus on your computer, contact your IT support staff instead.
Text Message Phishing or SMShing Smartphone Scams
With smart phones at our fingertips most hours of the day, criminals have turned their focus to these devices as a great way to steal information and cause trouble.
These text message phishing scams and SMS phishing (SMShing) smartphone scams use the same techniques you’ll see in an email phishing scam. They will send you messages via text designed to get you to click links, download programs/apps and they try to trick you into handing over personal information.
There are some techniques you can use to discover and avoid these scams:
- If you don’t know the person texting you or don’t recognize the number, don’t click links in their text messages.
- Your bank and other financial institutions aren’t going to text you to verify password info – if you do get a text from someone claiming to be from your bank etc. go direct to the website and handle things that way.
Fake or Look-alike Apps
A big new scam on the market, fake applications are designed by criminals to look like real applications you’d download and use on your smartphone. These applications are designed with malicious hidden code designed to steal your personal information, access your contacts, send spam messages from your phone to your network and even track your location via GPS tracking.
- Make sure you only download applications from trusted web stores and application stores.
- Take a look at the developers of the app and do some research. Make sure they are reputable and trustworthy.
- Read through the terms and conditions of applications before you download. Be sure you know what permissions you are giving developers and programmers when it comes to the data on your phone and usage.
These scams are some of the more popular ones in the market but there are many more including popup smartphone scams, IRS scams, Utility scams and the ‘yes’ scam.
The key to defending yourself is educating yourself and others on these criminal tactics as well as the techniques used to identify and outsmart them.
For help with protecting yourself from phone scams, please reach our team by phone at (815) 836-0030 or by email.
The post Beware! Popular Phone and Smartphone Scams & How To Defend Yourself appeared first on Andromeda Technology Solutions.
One of the more common complaints people have about mobile devices is the fact that it's still harder than it should be to do certain kinds of work. Manipulating spreadsheets on a mobile device, for example, can be a lesson in frustration. If that's something you've experienced firsthand, and if you're a Microsoft 365 user (Microsoft Teams in particular), then the company's most recent announcement related to Teams is apt to make you smile.
The company has decided to make its new Microsoft Lists app available as an add-on to its Teams collaboration and video-conferencing app.
This change makes the new app available to all Microsoft 365 Commercial and Government Community users who make use of Teams. That makes it available to some 75 million users, according to statistics provided by the company.
Microsoft Lists is a team-based app for tracking information. Like a spreadsheet, data can be organized in rows and columns. The Lists app provides additional tweaks to make data manipulation and organization easier, making it a highly customizable collaboration tool.
Key capabilities of the new app include:
- All user actions on the list are audited and available in the security and compliance center.
- The ability to have a channel conversation about any list item
- All standard list features that you can access in SharePoint web, including view formatting, Quick Edit, export to Excel, sorting, filtering, column types, and the like
- Importing existing team lists as new tabs in the app
- New list creation, either from scratch, from templates, or from Excel table data. The aplp comes with eight standard templates and three industry specific ones (Loans, Incidents and Patients)
Ansuman Acharya, a Product Manager in Microsoft's Healthcare division had this to say about the move:
"The vision of the Lists app in Teams is to bring all the collaboration and communication modalities to lists and list items, so it is easy to get work done."
That's good news indeed, and a breath of fresh air for Office 365 users. Kudos to Microsoft for the change.