Phone System Services -Joliet, IL 60434,60435,60436
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Joliet, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
What is Auto Attendant?
Auto Attendant is one of the most common applications we install with business phone systems.
It is a standard application that can satisfy many different tasks/needs.
In a nutshell, an auto attendant is a programmed add on for your phone system that will help answer calls and can route callers to proper destinations. Think of it as a receptionist program.
You can program the auto attendant to route calls during specific hours and you can also program different messages/directories to operate at different times of the day.
Most prospective customers will turn to the internet to do preliminary research for products and services.
But . . . once they’ve found the company or companies they are interested in, a phone call is still the most popular first step to contact your business and engage your services.
So, that means you’ve got a decision to make. You need to decide whether you want a live person to answer the phone and route your calls, or whether you would rather skip that step and have a program do the heavy lifting for you.
For many small to midsized businesses, the auto attendant is a great way to reduce overhead and make sure calls never goes unanswered.
Auto Attendant Best Practices
Proper auto attendant design and implementation is essential to the overall experience an inbound caller will have every time they pick up the phone and dial your number.
Some key factors to think about when designing your system:
- Make sure your introductory message is clear and concise – you don’t want people to get bored or annoyed with a long message every time they call in.
- Avoid too many options – nobody enjoys sifting through 14 options to find the place they are looking for.
- Keep it simple and keep it logical – prioritize your most popular departments/options towards the beginning of your message to speed up the inbound call process.
- Your directory needs to be up to date – who will be in charge of managing this?
Three Unique Ways You Can Use Auto Attendant
1. Use your auto attendant function to answer FAQs
Do people call your office often with the same questions? You can dedicate a space in your auto attendant directory to frequently requested info like your address, your hours of operation and more. This will save your receptionist and staff valuable time and provide prospects with the info they are calling to acquire.
2. Add a Directory
There are multiple different types of directory options available to you.
- Full list of staff extensions
- Search by first or last name for staff
- Department Directory
The option you choose is based on what you believe will be easiest and most helpful for inbound callers. By implementing a directory you avoid an endless list of options on your primary outgoing message and also add a layer of organization that prospects/customers appreciate.
3. Share Upcoming Event & Company Announcements
Your auto attendant program can actually be used as a great marketing tool for upcoming events and promotions. Have a seasonal promotion coming up? What about an office closing due to a holiday? Maybe there is some big news specific to your industry you want to share? All of these are things pieces of information you can distribute to inbound callers.
**Added Tip** Your Music on Hold (MOH) message can also promote events and promotions for you.
The post Auto Attendant: 3 Unique Ways You Can Use It To Improve Your Business appeared first on Andromeda Technology Solutions.
Whether you are considering purchasing a hosted VoIP Phone System or you’ve already made the switch there are some important things you’ll want to consider to make sure that you have in place.
Hosted VoIP phone solutions are a great option for small business. They offer many special functions and programming options to businesses via cloud technology and network capabilities.
These systems are easily portable – sometimes referred to as ‘plug and play’ solutions. As long as your office has proper cabling and network infrastructure, you can move phones easily across the office in minutes without having to call a technician or service company.
Hosted VoIP Phone solutions are scalable, offer many bells and whistles, make remote workforces easier to manage, offer detailed reporting options and a wide range of other business functions.
It should be mentioned that many if not all of these functions and programming options are available on digital solutions and IP hybrid solutions. Do not believe any phone vendor that tells you otherwise.
If you decide that hosted or cloud VoIP phone systems are the solution for your office, you’ll want to take a few steps to make sure that you are setting yourself up for a smooth and secure transition:
1. Consult an IT Vendor with Network Security experience
Whether you are planning a transition to hosted VoIP Phone Solutions or you already have them, it is important that you understand the implications this has on your network and your network infrastructure.
You want to make sure that you know how much bandwidth you currently have available and whether you’ll need to increase this. Making and receiving phone calls over the internet can eat up your available bandwidth and if you don’t account for this demand increase, you may suffer from dropped calls, low call quality and other issues. So make sure you have strong enough service from your internet provider.
Adding your phones to the network adds other requirements as well. You’ll want to have a network audit done to check up on your infrastructure and your network security. You may need to add equipment and/or update infrastructure for your VoIP phone solution to work.
Hosted VoIP systems without proper network security and infrastructure are vulnerable to data theft, DDoS (Distributed Denial of Service) attacks and other cybersecurity issues. Just like any other extension on the network, you’ll need to make sure that connections are secure and you are proactively protecting your business.
2. Make sure you have a plan for emergency numbers
While hosted VoIP phone systems can be great for your business, they do create some issues for emergency calls to local law enforcement, medical help etc.
Because your calls are made over the internet there is no geographic location associated with your phones and this poses a problem for first responders. Essentially, your phones cannot figure out which emergency call center to direct the call to.
Because of this, most companies with a cloud phone solution like hosted VoIP need to have a backup plan for emergency calls. This may mean that you maintain one digital or POTS line for emergencies.
If you have a burglar system or security system you might already have this set up because these solutions run into the same issues with VoIP service.
3. Find a vendor who can support your solution
There are hundreds of options available to you for your hosted VoIP Phone system. Between all of your hardware options and service provider options things can get a bit confusing.
A great first step when you are looking into VoIP is to engage your IT company and see if there is a solution they provide/work with.
All too often we get calls from companies with hosted phones looking for support and we have to turn them away because they have hardware Andromeda isn’t able to support.
When choosing your hardware and service provider you want to ask the following:
- How long has the company been around (they pop up and disappear far more often than you’d think)?
- Who is going to provide service to the hardware?
You definitely don’t want to find out once it is too late and your phones are having problems that you don’t have anyone to help you out.
Your phone system may change or be replaced but the need for a secure and reliable phone system remains the same. Additionally, your need for a technology or telecom vendor that understands your solution remains paramount. If moving to hosted VoIP Phone Solutions or cloud phone system is something on your mind, make sure to give us a call and we can work to make sure your transition is as smooth and secure as possible.
The post VoIP Phone Solutions: 3 Steps To Protect Yourself & Your Business appeared first on Andromeda Technology Solutions.
Some people just want to watch the world burn. That seems to be the reason behind the recent attacks on the US Health and Human Services Department website, which serves as a clearinghouse for information relating to the Coronavirus outbreak.
As the virus has spread, more and more people have been heading to the HHS.gov website for news, advice and information.
The hackers, seeing this, decided it would be great fun to bring the site down. As such, an as yet unknown group decided to launch a DDoS (denial of service) attack against it.
Fortunately, the attack didn't have the desired effect, as reported by Bloomberg.
When their original plan didn't bear fruit, the hackers shifted gears and began spreading rumors of a national US quarantine and causing the hashtag #quarantine to spike. Things got so bad that the National Security Council (NSC) sent out a tweet in an attempt to quash the rumor. The NSC stated emphatically that there is no national lockdown and that any text or tweet bearing the hashtag #quarantine was spreading disinformation.
Sadly, this has become an increasingly common occurrence. Hackers around the world are taking advantage of the Coronavirus in a variety of ways. They're sometimes offering what appears to be health advisories that appear to come from legitimate sources in order to get malware installed on target systems.
In other cases, nefarious groups are offering to sell masks or miracle cures and collecting payment information from people desperate for those things. Naturally, once the payment information has been collected, no mask or cure is actually sent. Of course, the hopeful person who placed the order has to spend the next year or so of his or her life dealing with the fallout of identity theft.
Worst of all, we can expect to see a lot more of this as the pandemic grinds on. Make sure the people who report to you are aware and stay vigilant.