Phone System Services -Itasca, IL 60143
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Itasca, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
VoIP (Voice over Internet Protocol) phone systems continue to add new features, integrations and capabilities which are beneficial for businesses of all sizes and markets.
Cloud technologies allow VoIP phone systems enhanced flexibility and scalability which makes them attractive for business owners and managers.
VoIP Technology for Chicagoland Professionals: Top Features
VoIP Phone Systems can help you improve account management and client relationships . . .
Phone systems help you stay connected with your staff, vendors and clients. You pick up the phone, hear a dial tone, type in a code and connect. But what else could you get from your phone system? What other features are out there?
Call Analytics: There are many data points you can assess using the call analytics available with a VoIP phone system. Get insights into average call length, call counts, and even staff availability. You can see what teammates tend to miss calls more often, what times of day calls are missed, what times of day call volumes peak and more.
Dialer: a dialer can give your sales and marketing team a big productivity boost. This also cuts down on misdials and will increase call volume in most cases.
CRM Integration: more and more VoIP providers are expanding integration options with popular CRM solutions. This connects your data, dialer and CRM (customer relationship management). Integration is something you must consider when choosing the best solution for your business.
Artificial Intelligence (AI) Technology will expand into new places
AI is exciting and opens up possibilities for many technologies and systems, including VoIP phones. AI is very good at automating tasks, segmenting data and even analyzing certain sets of data. Some of the ways you can use this data:
Customer Satisfaction Analysis: VoIP phone systems with call recording enabled could see benefit for customer satisfaction purposes using AI integration. AI can detect moods based on speech patterns. This data will be invaluable.
AI Enabled Translators: For businesses with global needs, AI translators can assist with conference calls and translation in real time.
Enhanced Interactive Voice Response & Auto Attendant: AI is changing the way Auto-Attendants and virtual receptionists work. Instead of a static program, AI allows callers to ask questions and interact with systems with a goal of routing calls quickly and to the appropriate destination without a full-time receptionist managing all inbound calls.
5G service increases call speed, quality and capabilities
While 5G service is available to certain areas and businesses already, this technology is not readily available all over the United States just yet. That said, as service providers invest in infrastructure, 5G will come to an area near you. When it does you will notice improvements to the functionality of your system. The cloud based VoIP phone system operates over your internet connection, so the stronger and faster your service is (5G vs. 4G), the better your experience will be. Look forward to fewer dropped calls, better call quality and decrease in service interruptions as 5G becomes available.
As always, it must be said that most or all of these functions/capabilities will be available and applicable for on-prem phone solutions, digital solutions and modern PBX phone systems.
If you are interested in discussing the future of your phone system, one of these features or anything related to your business phone system, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com.
The post Professional VoIP Phone Systems: Ideas for Your Business & Office appeared first on Andromeda Technology Solutions.
We’ve all been there. . .you’re on the line with tech support, trying to figure out why a piece of equipment isn’t working properly. You’ve been connected with a friendly (hopefully) employee at a help desk somewhere and they ask a few famous questions: “Did you check to make sure it’s plugged in?” “Is your internet working?” “Did you try turning it on and off?”These questions can seem a bit ridiculous when you are on the phone, but you wouldn’t believe how often something as seemingly simple as checking a cable, power source, or on/off switch can be the solution to some of your technical issues.These strategies don’t just work for your office PC or your entertainment system at home either. The questions might be a little different, but you can do some basic troubleshooting on your business phone system when things are acting up. Read on to learn three basic steps you can take to troubleshoot common telephone system issues before calling in your telecom vendor for advanced assistance.
Top 3 Common Professional Phone System Issues
1. Check to See if Your Power Source is Functional
There is almost nothing worse than walking into the office in the morning to find your professional phone system is down. This is a big deal and you’ll want to get the system back up as soon as possible: but before you panic, you’ll want to head to your IT closet (or wherever the PBX box is stored). Once there, our technical team recommends locating the power cord and your backup power source or UPS (Uninterruptible Power Supply). Unplug the PBX power cord from the UPS and plug it directly into your electrical outlet. If the system receives power and turns on – you know that the issue isn’t your phone system. You just need a new UPS.
An average life cycle for a backup power supply is approximately 3-5 years. So having a spare is a good way to avoid issues related to UPS failure.
If plugging your system directly into your electrical outlet doesn’t get you up and running, it’s time to call your telecom service provider and get advanced technical assistance.
2. Check Phone Cords and Handsets
Sometimes your professional phone system is working, but call quality is on and off. For example, you are on the phone and you can hear the caller, but they can’t hear you speak or vice versa. You may also feel that the sound quality is distorted from time to time.
Often, these issues can be resolved by replacing the cord that connects your phone to the physical handset. If that doesn’t work, you may want to consider replacing the entire handset. It can be helpful to keep a few spare parts like these at the office to quickly change things out and fix these small issues. If you end up needing to replace an entire handset, you may need to call your professional phone system support team so that they can program your handset. In some cases if you have your system configured properly, this can be accomplished remotely and you don’t even have to have a technician come on site.
3. Determine if All of Your Lines are Down or if Only Certain Lines are Down
Sometimes for a number of reasons you may have one, multiple or all lines ‘down’ (no ring tone and no ability to make outbound or take inbound calls). Before you reach out to your service provider or your telephone system vendor, it is a good idea to determine which lines are impacted.
To do this, all you have to do is grab a list of your various phone lines and try to make an outbound call from each. If you can make a call, that line is working fine. If you don’t get a dial tone and can’t make a phone call – you’ve got a dead line.
Your next step is to call your telephone service provider and have them troubleshoot the issue to get your service reconnected.
It should be said that you can always call your professional phone system support company to help you troubleshoot any issue you have with the telephones at your office. That’s what we are here for! But, you can save yourself some time and potentially even some money by going through some of the tests above before scheduling a technician to come out on site or work on your system remotely.
The post 3 Professional Phone System Troubleshooting Techniques for Common Issues appeared first on Andromeda Technology Solutions.
As a consequence, they have released new patches for Experience Manager, InDesign, and Framemaker.
Of these, the patch for Experience Manager is the largest, and addresses a total of five critical vulnerabilities, tracked as:
In addition, the latest Experience Manager patch addresses six other issues deemed serious, including one that is described as an "execution with unnecessary privileges" that can lead to information disclosure.
If you're running Experience Manager 18.104.22.168, 22.214.171.124, 126.96.36.199 and earlier, or version 6.2 SP1-CFP20 and earlier, then your system is vulnerable.
The patch for InDesign addresses a total of five vulnerabilities, all described as memory corruption flaws, and are tracked as:
These flaws impact InDesign versions 15.11 and below.
Finally, the Framemaker patch addresses two critical security vulnerabilities, tracked as CVE-2020-9726, and CVE-2020-9725. Both of these, if exploited, impact all supported versions of the program.
The company has stressed that none of the flaws addressed in their most recent product patches are currently being used in the wilds, but if you use any of the products listed above, you should make installing the latest patches a priority in order to minimize your risk. After all, it's just a matter of time.
Kudos to Adobe for their fast action on addressing these flaws, but here's hoping the company can finally get their arms around the issues they've been having with their product line soon. The last patch the company released for their popular Acrobat reader addressed 26 bugs of serious or critical importance, and of course, their beleaguered Flash Player has caused no end of trouble for the company and the folks who rely on it.
In any case, these are important patches, and if you use the software mentioned above, they deserve priority.