Phone System Services -Itasca, IL 60143
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Itasca, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
What is Auto Attendant?
Auto Attendant is one of the most common applications we install with business phone systems.
It is a standard application that can satisfy many different tasks/needs.
In a nutshell, an auto attendant is a programmed add on for your phone system that will help answer calls and can route callers to proper destinations. Think of it as a receptionist program.
You can program the auto attendant to route calls during specific hours and you can also program different messages/directories to operate at different times of the day.
Most prospective customers will turn to the internet to do preliminary research for products and services.
But . . . once they’ve found the company or companies they are interested in, a phone call is still the most popular first step to contact your business and engage your services.
So, that means you’ve got a decision to make. You need to decide whether you want a live person to answer the phone and route your calls, or whether you would rather skip that step and have a program do the heavy lifting for you.
For many small to midsized businesses, the auto attendant is a great way to reduce overhead and make sure calls never goes unanswered.
Auto Attendant Best Practices
Proper auto attendant design and implementation is essential to the overall experience an inbound caller will have every time they pick up the phone and dial your number.
Some key factors to think about when designing your system:
- Make sure your introductory message is clear and concise – you don’t want people to get bored or annoyed with a long message every time they call in.
- Avoid too many options – nobody enjoys sifting through 14 options to find the place they are looking for.
- Keep it simple and keep it logical – prioritize your most popular departments/options towards the beginning of your message to speed up the inbound call process.
- Your directory needs to be up to date – who will be in charge of managing this?
Three Unique Ways You Can Use Auto Attendant
1. Use your auto attendant function to answer FAQs
Do people call your office often with the same questions? You can dedicate a space in your auto attendant directory to frequently requested info like your address, your hours of operation and more. This will save your receptionist and staff valuable time and provide prospects with the info they are calling to acquire.
2. Add a Directory
There are multiple different types of directory options available to you.
- Full list of staff extensions
- Search by first or last name for staff
- Department Directory
The option you choose is based on what you believe will be easiest and most helpful for inbound callers. By implementing a directory you avoid an endless list of options on your primary outgoing message and also add a layer of organization that prospects/customers appreciate.
3. Share Upcoming Event & Company Announcements
Your auto attendant program can actually be used as a great marketing tool for upcoming events and promotions. Have a seasonal promotion coming up? What about an office closing due to a holiday? Maybe there is some big news specific to your industry you want to share? All of these are things pieces of information you can distribute to inbound callers.
**Added Tip** Your Music on Hold (MOH) message can also promote events and promotions for you.
The post Auto Attendant: One Of Your Most Important Phone System Applications and 3 Unique Ways You Can Use It appeared first on Andromeda Technology Solutions.
Email, text messaging and chat applications may help you stay connected with coworkers and colleagues, but the traditional telephone and phone call remain a staple of business communication.
In fact, a phone call remains the #1 method for initial contact above any other method including contact forms and email.
Your prospects are picking up the phone all day – and it’s pretty safe to say you are too. Think about it. How many times a day are you picking up the phone on average?
- Calling coworkers
- Calling customers
- Calling vendors
- Sales calls
- Conference calls
You get the idea . . .
So imagine coming in to work for the day and finding out that your phone system is ‘down’.
No calls in – no calls out.
Think about what that might mean for your business: lost productivity, upset customers, missed opportunities. It adds up quick.
Our professional phone systems are important but often overlooked when it comes to service and maintenance. There comes a point when a professional phone system is going to reach end of life. It isn’t pleasant, but it’s a fact.
With that in mind, here are a few signs it’s time to think about and prepare for a new professional phone system.
4 Key Signs Your Professional Phone System is Failing
1. Your Phone System is 10+ Years Old
Many times, Andromeda helps businesses work on and maintain phone solutions and systems that are over 10 years old. They work just fine, serve their purpose, and ‘you don’t need to fix what isn’t broken’, right?
Once a professional phone system or an on-premises digital PBX system passes 10 years of age, it is a good time to assess your options. While the system may be working just fine, there is no guarantee it won’t crash due to several different factors.
Sometimes you can get by with replacing parts or service visits but there comes a time when nothing can be done and the system is done for.
Once your professional phone system hits its 10th birthday you should probably sit down with your telecom service provider and discuss your options.
2. Connection Issues (Static, Dropped Calls)
While there may be other reasons for connection issues, legacy phone solutions and systems close to end of life tend to see an increase in connectivity problems.
If your phone calls start sounding static filled, or if phone calls are regularly dropping for no reason, you should reach out to your telephone service company and schedule a service call.
They will be able to determine what might be going on. Depending on the answer, it might be time to consider your options and prep for a new system.
3. Voicemail/Programming Issues
A common indicator of a failing phone system is an increase in programming malfunctions or issues.
Some regular programming issues are:
- Loss of programming records
- Incorrect time/date
- Calls getting mixed up or going to incorrect extensions
- Voicemails disappearing
- Display malfunctions (lighting or wording)
These issues are more than annoying: they can lead to miscommunications and frustrated clients/coworkers.
4. Overheating Systems
Most older professional phone systems don’t have the best built-in cooling elements. Over time, as the system ages, this can put stress on it and lead to overheating issues. Some businesses temporarily cope by placing a fan near the head of the unit or the PBX, but this is only a quick fix and won’t help long term.
A system with temperature issues is giving you a clear signal that it is nearing the end of its usability.
Recognizing the Signs
There can be other signals that a professional phone system is in need of attention or replacement, but these four are all a good indicator that its time to start exploring your options.
In our next article we will explore the steps you can take to prepare for phone system emergency and replacement.
If any of the above issues sound familiar or you believe that your professional phone system is nearing the end of life, please reach out to our team. We can help guide you towards a new and professional phone solution that fits your needs, your business, and your budget.
Give us a call at (815) 836-0030 or send us an email with your inquiry at Contact@WeNetwork.com.
The post Key Signals Your Professional Phone System is ‘Failing’ or Nearing End of Life appeared first on Andromeda Technology Solutions.
A new study recently published by Sitchfast Technologies paints a grim picture of the threat landscape for small and medium-sized business. Their key finding? A staggering 60 percent of small businesses that suffer a data breach of any magnitude go out of business within six months. Worse, one business owner in three does not have a plan or safeguards in place to prevent a breach.
The single biggest weak link in the small business landscape is the fact that most employees who work for smaller companies are woefully uneducated about the dangers, how to identify them and how to avoid them. The study noted that among small business employees, more than a third (35 percent) haven't changed their passwords in over a year. In addition, 19 percent of small business employees share their passwords with colleagues, with a similar percentage using weak passwords based on personally identifiable information. Put those elements together, and it's a recipe for disaster.
The authors of the report had this to say on the matter:
"Today's cyber criminals employ a variety of complex attack methods to exploit business weaknesses and target employees with bad cyber hygiene, whether it's the CEO or an intern, bypassing the basic security measures most companies have in place.
Until they recognize they are prime targets for hackers and adjust their security strategies, small businesses will continue to fall victim to rampant cyber attacks."
Unfortunately, there are no easy solutions, but the report clearly points to two areas where you can make immediate improvements:
- Currently, 65 percent of small to medium sized businesses have never run a phishing email test.
- Only 21 percent of small to medium sized businesses provide cybersecurity training to their employees.
Both of these are incredibly easy to remedy, and if you perform these two simple steps, you'll be miles ahead of your peers.