Phone System Services -Itasca, IL 60143
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Itasca, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
What is Auto Attendant?
Auto Attendant is one of the most common applications we install with business phone systems.
It is a standard application that can satisfy many different tasks/needs.
In a nutshell, an auto attendant is a programmed add on for your phone system that will help answer calls and can route callers to proper destinations. Think of it as a receptionist program.
You can program the auto attendant to route calls during specific hours and you can also program different messages/directories to operate at different times of the day.
Most prospective customers will turn to the internet to do preliminary research for products and services.
But . . . once they’ve found the company or companies they are interested in, a phone call is still the most popular first step to contact your business and engage your services.
So, that means you’ve got a decision to make. You need to decide whether you want a live person to answer the phone and route your calls, or whether you would rather skip that step and have a program do the heavy lifting for you.
For many small to midsized businesses, the auto attendant is a great way to reduce overhead and make sure calls never goes unanswered.
Auto Attendant Best Practices
Proper auto attendant design and implementation is essential to the overall experience an inbound caller will have every time they pick up the phone and dial your number.
Some key factors to think about when designing your system:
- Make sure your introductory message is clear and concise – you don’t want people to get bored or annoyed with a long message every time they call in.
- Avoid too many options – nobody enjoys sifting through 14 options to find the place they are looking for.
- Keep it simple and keep it logical – prioritize your most popular departments/options towards the beginning of your message to speed up the inbound call process.
- Your directory needs to be up to date – who will be in charge of managing this?
Three Unique Ways You Can Use Auto Attendant
1. Use your auto attendant function to answer FAQs
Do people call your office often with the same questions? You can dedicate a space in your auto attendant directory to frequently requested info like your address, your hours of operation and more. This will save your receptionist and staff valuable time and provide prospects with the info they are calling to acquire.
2. Add a Directory
There are multiple different types of directory options available to you.
- Full list of staff extensions
- Search by first or last name for staff
- Department Directory
The option you choose is based on what you believe will be easiest and most helpful for inbound callers. By implementing a directory you avoid an endless list of options on your primary outgoing message and also add a layer of organization that prospects/customers appreciate.
3. Share Upcoming Event & Company Announcements
Your auto attendant program can actually be used as a great marketing tool for upcoming events and promotions. Have a seasonal promotion coming up? What about an office closing due to a holiday? Maybe there is some big news specific to your industry you want to share? All of these are things pieces of information you can distribute to inbound callers.
**Added Tip** Your Music on Hold (MOH) message can also promote events and promotions for you.
The post Auto Attendant: 3 Unique Ways You Can Use It To Improve Your Business appeared first on Andromeda Technology Solutions.
For those of you following this series, this is the third and final installment of a 3-Part Series: Enhanced Phone Features For Enhanced Business. If you’re just tuning in, make sure to check out part 1 & part 2. In the last two articles we’ve covered twinning and the different functions it has in your office as well as hunt groups and the multiple forms they come in. Both of these features can increase communication within your organization as well as productivity. In this final article we are going to dive into two more enhanced phone features: Queuing and Hot Desking.
Enhanced Phone Features: Queuing
Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy.
For example, when you call your local pharmacy and direct your call to the pharmacist, you are placed in a specific call queue for that department. That is a combination of the hunt group and queuing feature.
When an extension becomes free, the queued call is then presented. Queue limits can be set so that only a certain number of callers can be in line at any one time. While queuing, a caller can listen to a recorded message or be directed to leave a voicemail for call back if this is configured in your system.
Enhanced Phone Features: Hot Desking
Hot Desking allows multiple users to use the same extension on your phone system. Every user is assigned their own identity so they can receive calls and can access their own Voicemail as well as other functions.
For example, your outside sales staff who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. This is also a valuable tool for remote workers. If you have employees in multiple states etc., they can still have a physical extension.
As we mentioned at the beginning of this article, this is the final portion of a three part series on phone features and how they can enhance your business. Make sure to check out the first two sections:
- Enhanced Phone Features Part 1
- Enhanced Phone Features Part 2
You have a phone system already (we hope) but there’s a strong chance you aren’t leveraging it to full potential. This month we are offering a free consultation meeting to review your current solution and what features best compliment your business. This offer expires 9/15/17 so make sure to take advantage!
Fill out the form below to get in touch with a representative or give us a call today to schedule your consultation.
The post ENHANCED PHONE FEATURES FOR ENHANCED BUSINESS PART 3 (3 PART SERIES) appeared first on Andromeda Technology Solutions.
Claire's Jewelry and Accessories is the latest company to fall victim to hackers.
According to a recent disclosure made by the company, both the retail giant's main website, and the website of their subsidiary, Icing, were compromised.
They were hit by what appears to be a Magecart attack.
The company's disclosure reads in part as follows:
"On Friday, we identified an issue related to our e-commerce platform and took immediate action to investigate and address it. Our investigation identified the unauthorized insertion of code to our e-commerce platform designed to obtain payment card data entered by customers during the checkout process. We removed that code and have taken additional measures to reinforce the security of our platform.
We are working diligently to determine the transactions that were involved so that we can notify those individuals. Cards used in our retail stores were not affected by this issue. We have also notified the payment card networks and law enforcement. It is always advisable for cardholders to monitor their account statements for unauthorized charges.
The payment card network rules generally provide that cardholders are not responsible for unauthorized charges that are timely reported. We regret that this occurred and apologize to our customers for any inconvenience caused"
The attack apparently came just one day after the retailer closed down all of their brick and mortar shops worldwide as a result of the COVID-19 pandemic. Based on the investigation to this point, the hackers were actively trying to steal customer credit card data between April 30th and June 13th, 2020.
If you or any member of your family has made a purchase on either the Claire's website or their subsidiary site Icing, be aware that your payment card information may have been compromised. Be sure to alert your credit card issuing company right away, and be on the alert for any suspicious charges that may appear on the card or cards used to make those purchases.