Phone System Services -Homer-Glen, IL 60441,60491
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Homer Glen, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Last month we took a look at a couple different types of phone scams . We discussed the “Can You Hear Me?” scam and took a close look at Vishing scams. There were also some helpful tips that you can use and share with coworkers/friends.
If you didn’t catch the article, give it a read . . . you won’t be disappointed.
SMShing Phone Scams
Now, this may sound ridiculous but the scam is pretty tricky and very dangerous.
Similar to other ‘phising’ style scams, this fraud is based upon sending an SMS (text) message to your mobile device that tries to get you to provide specific information.
The criminal might ask you for login info, security updates, payment information verification or any number of things.
Like many other scams, there are ways to avoid and protect yourself from these attacks.
- NEVER provide security details over the phone unless you have directly reached out to the proper contacts. A bank, or any institution for that matter, is not going to text you and ask you to update security info or payment info or ANY info!
- Phone Number – never trust anything or anyone when it comes to your bank info. If the bank calls you, tell them you will call them back, then dial the number on the back of your card or the direct line to the bank.
- Trust your gut, don’t allow anyone to rush or pressure you and respond accordingly. Everyone is aware of how hyper alert we are these days, it never hurts to double check things and protect yourself. Better safe than sorry they say!
IRS Phone Scams
While we mentioned the IRS in our last post, we didn’t dive into the specifics of how criminals try and scam you via the IRS.
For the most part, when someone is contacted by the IRS it is pretty serious. Few questions are asked and you just want to figure out what went wrong right?
This is how scammers take advantage of you.
They use Caller ID software to mask their number and make it look like a government call. Then, criminals will tell you any number of things to try and get sensitive information.
You owe the IRS . . . .
There is a discrepancy with your taxes
If you don’t pay the authorities will arrest you
All of this is an intimidation technique and you don’t have to fall for it.
The IRS will not:
- Demand any type of immediate payment
- Ask for credit or debit card information over the phone
- Threaten to arrest you
- Refuse to allow you to ask questions or appeal
As always make sure to do your research and take matters into your own hands. Cyber criminals, scammers and hackers are all clever people (for the most part) and they come up with sneaky, intimidating ways to make you give them what they want.
If you have any questions feel free to reach our team and otherwise, share this with your family, friends and colleagues. Education after all is the best defense against this type of crime.
For further information about IRS scams check out this site
The post Popular Phone Scams & How To Avoid Them Part 2 appeared first on Andromeda Technology Solutions.
We regularly reach out to clients for feedback on our products and service. Over the twenty plus years we have been in business, at least one thing has remained constant. Phones are a necessity for every business and professional phone systems remain a mystery to most users. Just like the other technologies in your office, your phone system changes with time and modern phone systems have many new enhanced phone features. These phone features can improve productivity, improve accessibility and assist with client relations. There are many different enhanced features available to you. With this in mind, we are bringing you a three part series focusing on enhanced phone features for enhanced business.
4 Enhanced Phone Features You Didn’t Even Know You Needed
The first in our phone features list is Twinning. Twinning allows a primary extension and a secondary number (extension or external) to operate together as a single telephone. When a call presents to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring. For example, imagine you have twinning set up for your mobile phone and your office phone. When a call comes through, both phones ring so you can receive calls whether you are in the office or on the road (of course, as mentioned, you may set your phones to Do Not Disturb because you are gone for the day, or in a meeting so you aren’t interrupted by phone calls 24/7).
This next phone feature is typically used in large spaces like workshops or warehouses where team supervisors may have a desk with a fixed phone but also have a wireless extension (e.g. DECT). When a call is made from either internally twinned phone, the call will appear to have come from the primary phone (when the secondary is an extension on the IP Office system). Other users of the system need not know that the supervisor has two different phones.
Mobile (external) Twinning
A typical use for Mobile Twinning would be for a salesperson or other employee who has a desk extension but is often out of the office. They can give out one phone number to clients, but it will ring their mobile/cell phone as well as the desk extension. External mobile devices can be set as twinning targets even if the primary telephone is logged out.
Mobile Call Control
This enhanced phone feature allows a user who has answered a twinned call on their mobile phone to use features they would normally only be able to access on their desktop phone (i.e. transfer calls, park calls, conference etc.) There is traditionally a sequence such as ** (star star) that the user must enter to engage this functionality.
If any of the above look like something your business is missing, feel free to give us a call. Make sure to check back in for part 2 of the Enhanced Phone Features series next month
The post Enhanced Phone Features For Enhanced Business Part 1 (3 Part Series) appeared first on Andromeda Technology Solutions.
Do you use VFEmail?� If so, we've got bad news for you.
Hackers have successfully attacked the system and wiped all data from all of its servers in the US.
All data on those servers has been lost.� That means every email you had in your inbox and everything you had archived is gone.
According to a company spokesman, "At this time, the attacker has formatted all the disks on every server.� Every VM is lost.� Every file server is lost.� Every backup server is lost."
The hackers made no attempt to lock files and ransom them.� They simply went in and destroyed, opting for maximum damage, and they succeeded. Although attempts are being made to restore the data, the outlook isn't good.� Odds are overwhelmingly against anyone ever getting so much as a single email back.� Even if some data is ultimately recovered, users should not expect to get more than a fraction of their data back.
At this point, the company's website is up and running again, but all of its secondary domains are down.�These include:
When you log onto your VFEmail account, you'll be greeted with an empty inbox.
This isn't the first time that VFEmail has come into the crosshairs of a hacking group.� In late 2015 a group called the Armada Collective targeted VFE and others with a massive DDoS attack, demanding ransom payments to halt the attack.� Unfortunately, this time, the hackers weren't interested in taking prisoners or making money.
Sadly, this isn't the first time a company has been brought to almost complete destruction.� In 2014, a company called Code Spaces was forced to close its doors when hackers breached their system and did the same thing.
If it can happen to Code Spaces and VFEmail, it can happen to your company too.� Beware.