Phone System Services -Hoffman-Estates, IL 60179
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Hoffman Estates, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
It’s that time of year. The winter holiday season is prime time for criminals and scammers. In fact, it is estimated that fraud attempts increase upwards of 30% during holiday shopping season. There are multiple different techniques and we covered a few of the more popular smartphone scams last year too. You can find our two part series here:
- Popular Phone Scams & How to Avoid Them
- Popular Phone Scams & How to Avoid Them – Part 2
Now, let’s dig into some scams we are seeing in 2018 including some smartphone scams you’ll want to avoid.
Verify Information Smartphone Scams
Criminals and Identity Thieves know that your personal information is valuable. A criminal can use it to open up fraudulent credit cards, empty your bank accounts, impersonate you or they can even steal it and sell it on the dark web for a quick profit.
With this in mind, criminals are always looking for new ways to get ahold of your data.
This popular phone scam begins with a criminal impersonating a representative at a company you probably already do business with or subscribe to. Many times, criminals will impersonate your insurance provider (Blue Cross Blue Shield is very popular).
The criminal calls you and informs you that they are making a routine call to update and verify information on your account . . . sounds innocent enough . . . but don’t fall for it!
Some ways you can defend yourself:
- Most of the time these big companies automate this process through pre-recorded messages. If you get a call from a real human being asking to verify your information – this is your first sign of fraud. Your best bet is to get off the phone and call the company direct. Confirm that they are the ones actually trying to update your info that way.
- Don’t fall for threats or bullying! Often, when you resist these criminals they will begin threatening you and try to intimidate you into giving the info over. “You can lose your insurance” “You will face fines” If these kind of threats and bullying techniques are being used, you’re almost certainly being scammed.
The Tech Virus/Issue Scams
This scam has been around for a while but it tends to pick up traction during the holiday season.
You get a call from a tech company of sorts letting you know about some issue with your equipment or software. The criminal on the phone may direct you to download a ‘patch’ or the solution to your problem. In reality, the criminal just got you to download and open a file with a virus attached. You weren’t infected before but your equipment is now.
The criminal, still impersonating a tech employee or customer service rep, now explains that they can fix the problem for a fee.
The most popular version of this is a Microsoft scam where criminals call you to inform you that your computer is infected (wouldn’t that be some awesome customer service!). Once they get you to your computer they either have you change settings that will allow them to wreak havoc on your comp and steal data from you, or they prompt you to download a file/visit an infected website.
Once you are infected they extort you to get the outcome they desire.
At the end of the day, there are very few companies who are going to call you and tell you about a virus or an issue on your computer or smart device. If you get a call like this . . . disregard. If you want to make sure you don’t have a virus on your computer, contact your IT support staff instead.
Text Message Phishing or SMShing Smartphone Scams
With smart phones at our fingertips most hours of the day, criminals have turned their focus to these devices as a great way to steal information and cause trouble.
These text message phishing scams and SMS phishing (SMShing) smartphone scams use the same techniques you’ll see in an email phishing scam. They will send you messages via text designed to get you to click links, download programs/apps and they try to trick you into handing over personal information.
There are some techniques you can use to discover and avoid these scams:
- If you don’t know the person texting you or don’t recognize the number, don’t click links in their text messages.
- Your bank and other financial institutions aren’t going to text you to verify password info – if you do get a text from someone claiming to be from your bank etc. go direct to the website and handle things that way.
Fake or Look-alike Apps
A big new scam on the market, fake applications are designed by criminals to look like real applications you’d download and use on your smartphone. These applications are designed with malicious hidden code designed to steal your personal information, access your contacts, send spam messages from your phone to your network and even track your location via GPS tracking.
These bad applications are more common on Android devices because the application marketplace is a bit easier for criminals to navigate but that does not mean that you don’t need to be on the look out if you are an iPhone user.
- Make sure you only download applications from trusted web stores and application stores.
- Take a look at the developers of the app and do some research. Make sure they are reputable and trustworthy.
- Read through the terms and conditions of applications before you download. Be sure you know what permissions you are giving developers and programmers when it comes to the data on your phone and usage.
These scams are some of the more popular ones in the market but there are many more including popup smartphone scams, IRS scams, Utility scams and the ‘yes’ scam.
The key to defending yourself is educating yourself and others on these criminal tactics as well as the techniques used to identify and outsmart them.
The post Beware! Popular Phone and Smartphone Scams And How To Defend Yourself appeared first on Andromeda Technology Solutions.
Email, text messaging and chat applications may help you stay connected with coworkers and colleagues, but the traditional telephone and phone call remain a staple of business communication.
In fact, a phone call remains the #1 method for initial contact above any other method including contact forms and email.
Your prospects are picking up the phone all day – and it’s pretty safe to say you are too. Think about it. How many times a day are you picking up the phone on average?
- Calling coworkers
- Calling customers
- Calling vendors
- Sales calls
- Conference calls
You get the idea . . .
So imagine coming in to work for the day and finding out that your phone system is ‘down’.
No calls in – no calls out.
Think about what that might mean for your business: lost productivity, upset customers, missed opportunities. It adds up quick.
Our professional phone systems are important but often overlooked when it comes to service and maintenance. There comes a point when a professional phone system is going to reach end of life. It isn’t pleasant, but it’s a fact.
With that in mind, here are a few signs it’s time to think about and prepare for a new professional phone system.
4 Key Signs Your Professional Phone System is Failing
1. Your Phone System is 10+ Years Old
Many times, Andromeda helps businesses work on and maintain phone solutions and systems that are over 10 years old. They work just fine, serve their purpose, and ‘you don’t need to fix what isn’t broken’, right?
Once a professional phone system or an on-premises digital PBX system passes 10 years of age, it is a good time to assess your options. While the system may be working just fine, there is no guarantee it won’t crash due to several different factors.
Sometimes you can get by with replacing parts or service visits but there comes a time when nothing can be done and the system is done for.
Once your professional phone system hits its 10th birthday you should probably sit down with your telecom service provider and discuss your options.
2. Connection Issues (Static, Dropped Calls)
While there may be other reasons for connection issues, legacy phone solutions and systems close to end of life tend to see an increase in connectivity problems.
If your phone calls start sounding static filled, or if phone calls are regularly dropping for no reason, you should reach out to your telephone service company and schedule a service call.
They will be able to determine what might be going on. Depending on the answer, it might be time to consider your options and prep for a new system.
3. Voicemail/Programming Issues
A common indicator of a failing phone system is an increase in programming malfunctions or issues.
Some regular programming issues are:
- Loss of programming records
- Incorrect time/date
- Calls getting mixed up or going to incorrect extensions
- Voicemails disappearing
- Display malfunctions (lighting or wording)
These issues are more than annoying: they can lead to miscommunications and frustrated clients/coworkers.
4. Overheating Systems
Most older professional phone systems don’t have the best built-in cooling elements. Over time, as the system ages, this can put stress on it and lead to overheating issues. Some businesses temporarily cope by placing a fan near the head of the unit or the PBX, but this is only a quick fix and won’t help long term.
A system with temperature issues is giving you a clear signal that it is nearing the end of its usability.
Recognizing the Signs
There can be other signals that a professional phone system is in need of attention or replacement, but these four are all a good indicator that its time to start exploring your options.
In our next article we will explore the steps you can take to prepare for phone system emergency and replacement.
If any of the above issues sound familiar or you believe that your professional phone system is nearing the end of life, please reach out to our team. We can help guide you towards a new and professional phone solution that fits your needs, your business, and your budget.
Give us a call at (815) 836-0030 or send us an email with your inquiry at Contact@WeNetwork.com.
The post Key Signals Your Professional Phone System is ‘Failing’ or Nearing End of Life appeared first on Andromeda Technology Solutions.
Google relies on crowd sourcing to help keep its maps up to date.� There's no other approach that even comes close to being feasible.� Sure, Google has employees on the job, roving the nation's highways, byways, and back streets. Even if the company employed ten times the number they're currently using, their maps wouldn't be nearly as accurate as they've become via crowd sourcing.
Unfortunately, there's a flaw in the system, and that flaw has been exploited in recent months by clever scammers.
Here's how it works:� One of the things users can do is log in and edit maps, including the addresses and phone numbers associated with businesses like, say...banks. The scammers will change the phone number of a bank as it appears on maps, using a number that they control, with a smooth-talking con artist on the other end of the line.
If a user is browsing maps looking for resources (restaurants, banks, etc.) which happens frequently when people are traveling, they'll see the number helpfully listed on the map entry and call. They'll be thinking they're talking to a bank representative, who will, over the course of the conversation, ask them for their name, address, phone number, PIN, bank account number, etc.
It all sounds very legitimate and straightforward, except of course that bank employees don't actually ask for your PIN or account number.
Of course, once the scammer has what they need, the call will be disconnected in the process of "transferring" the caller to some other department, and the damage is done.
Google does mention the fact that banks and other legitimate services tend to keep requests for personal information to an absolute minimum, and that when contacting any business, it's always best to get their contact information straight from the company's website, rather than relying on the information found on maps, but sadly, that message isn't getting through in at least some cases.
Word to the wise, don't rely on the contact information you see on Google Maps.� Go straight to the source.