Phone System Services -Harvey, IL 60426
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Harvey, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
What is Auto Attendant?
Auto Attendant is one of the most common applications we install with business phone systems.
It is a standard application that can satisfy many different tasks/needs.
In a nutshell, an auto attendant is a programmed add on for your phone system that will help answer calls and can route callers to proper destinations. Think of it as a receptionist program.
You can program the auto attendant to route calls during specific hours and you can also program different messages/directories to operate at different times of the day.
Most prospective customers will turn to the internet to do preliminary research for products and services.
But . . . once they’ve found the company or companies they are interested in, a phone call is still the most popular first step to contact your business and engage your services.
So, that means you’ve got a decision to make. You need to decide whether you want a live person to answer the phone and route your calls, or whether you would rather skip that step and have a program do the heavy lifting for you.
For many small to midsized businesses, the auto attendant is a great way to reduce overhead and make sure calls never goes unanswered.
Auto Attendant Best Practices
Proper auto attendant design and implementation is essential to the overall experience an inbound caller will have every time they pick up the phone and dial your number.
Some key factors to think about when designing your system:
- Make sure your introductory message is clear and concise – you don’t want people to get bored or annoyed with a long message every time they call in.
- Avoid too many options – nobody enjoys sifting through 14 options to find the place they are looking for.
- Keep it simple and keep it logical – prioritize your most popular departments/options towards the beginning of your message to speed up the inbound call process.
- Your directory needs to be up to date – who will be in charge of managing this?
Three Unique Ways You Can Use Auto Attendant
1. Use your auto attendant function to answer FAQs
Do people call your office often with the same questions? You can dedicate a space in your auto attendant directory to frequently requested info like your address, your hours of operation and more. This will save your receptionist and staff valuable time and provide prospects with the info they are calling to acquire.
2. Add a Directory
There are multiple different types of directory options available to you.
- Full list of staff extensions
- Search by first or last name for staff
- Department Directory
The option you choose is based on what you believe will be easiest and most helpful for inbound callers. By implementing a directory you avoid an endless list of options on your primary outgoing message and also add a layer of organization that prospects/customers appreciate.
3. Share Upcoming Event & Company Announcements
Your auto attendant program can actually be used as a great marketing tool for upcoming events and promotions. Have a seasonal promotion coming up? What about an office closing due to a holiday? Maybe there is some big news specific to your industry you want to share? All of these are things pieces of information you can distribute to inbound callers.
**Added Tip** Your Music on Hold (MOH) message can also promote events and promotions for you.
The post Auto Attendant: One Of Your Most Important Phone System Applications and 3 Unique Ways You Can Use It appeared first on Andromeda Technology Solutions.
We wanted to bring you something a bit new this month for our telecom blog. See below for a 2 minute video clip on 3 Benefits For Upgrading Your Phone System to VoIP. (Full transcript below)
Technology and the way we communicate with people has changed leaps and bounds over the last ten years. In business today, staying connected is no longer a luxury but is an expectation to meet goals and drive success.
Why Upgrade Your Phone System to VoIP, Voice Over Internet Protocol?
Let’s look at 3 major benefits of upgrading your phone system to VoIP (Voice over Internet Protocol).
- Lower overall cost than a traditional phone system – VoIP greatly reduces calling costs. Whether you make long distance/international calls, have multiple locations or make lots of calls locally. VoIP can utilize the internet and new phone services to transport calls while saving you money.
- Mobility – many new voice over internet protocol systems have the ability to integrate with mobile solutions, to provide consistent availability and access no matter where a user is located. What does this mean? Users no longer remain tethered to an office desk phone and become reachable whether they are on the go, remote or outside of the office.
- Feature rich communications – VoIP phone systems allow for a much broader range of features then a traditional phone system provides. For this reason, total cost of ownership is significantly lowered. Features such as integrated fax, voicemail to email, click to call, “find-me-follow-me”, video conference calling as well as user presence remain easily available through feature enhancements rather than hardware add-ons previously required in the past.
If you have been thinking about upgrading your phone system or interested in lowering your business costs, call us. One of our team members can assess your current situation and often times, the phone system and features you are looking for can easily be financed through the cost savings VoIP offers alone.
To find out more about VoIP for your business, visit our website or give us a call today!
The post 3 Benefits For Upgrading Your Phone System to VoIP In Less Than Two Minutes appeared first on Andromeda Technology Solutions.
Cisco's Talos Security Team has identified a new threat, and it's a nasty one impacting more than half a million consumer-grade routers in the US.� According to the Talos Team's report, the new malware is impacting a broad cross-section of routers made by TP-Link, QNAP, Netgear, Mikrotik, and Linksys.
Known as "VPNFilter," the malware currently infecting routers appears to be the first stage in a multi-phase attack, with the first segment allowing the hackers to collect a wide range of communications data and slave the device to launch attacks on others.� The code also contains a kill command that allows the hackers to destroy the device at will.
As of now, the FBI has already taken swift action and has seized a domain used by the hackers as a means to deliver the later stages of the attack. They report that the primary and secondary means of further infection have been dismantled.� They also report, however, that the hackers still have a fallback method of infection, which relies on sending "poisoned" data packets to each infected device.
Based on an evaluation of the code and the presence of redundant mechanisms for delivering the later stages of the infection, the code has been traced to a Russian hacking group with deep ties to the Russian government.� The group is known by a variety of names, including Fancy Bear, Sofacy, APT 28, and Pawn Storm.
On the heels of seizing the domain, the FBI released a statement that includes:
"The FBI recommends any owner of small office and home office routers reboot the devices to temporarily disrupt the malware and aid the potential identification of infected devices.� Owners are advised to consider disabling remote management settings on devices and secure with strong passwords and encryption when enabled.� Network devices should be upgraded to the latest available versions of firmware."