Phone System Services -Harvey, IL 60426
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Harvey, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Email, text messaging and chat applications may help you stay connected with coworkers and colleagues, but the traditional telephone and phone call remain a staple of business communication.
In fact, a phone call remains the #1 method for initial contact above any other method including contact forms and email.
Your prospects are picking up the phone all day – and it’s pretty safe to say you are too. Think about it. How many times a day are you picking up the phone on average?
- Calling coworkers
- Calling customers
- Calling vendors
- Sales calls
- Conference calls
You get the idea . . .
So imagine coming in to work for the day and finding out that your phone system is ‘down’.
No calls in – no calls out.
Think about what that might mean for your business: lost productivity, upset customers, missed opportunities. It adds up quick.
Our professional phone systems are important but often overlooked when it comes to service and maintenance. There comes a point when a professional phone system is going to reach end of life. It isn’t pleasant, but it’s a fact.
With that in mind, here are a few signs it’s time to think about and prepare for a new professional phone system.
4 Key Signs Your Professional Phone System is Failing
1. Your Phone System is 10+ Years Old
Many times, Andromeda helps businesses work on and maintain phone solutions and systems that are over 10 years old. They work just fine, serve their purpose, and ‘you don’t need to fix what isn’t broken’, right?
Once a professional phone system or an on-premises digital PBX system passes 10 years of age, it is a good time to assess your options. While the system may be working just fine, there is no guarantee it won’t crash due to several different factors.
Sometimes you can get by with replacing parts or service visits but there comes a time when nothing can be done and the system is done for.
Once your professional phone system hits its 10th birthday you should probably sit down with your telecom service provider and discuss your options.
2. Connection Issues (Static, Dropped Calls)
While there may be other reasons for connection issues, legacy phone solutions and systems close to end of life tend to see an increase in connectivity problems.
If your phone calls start sounding static filled, or if phone calls are regularly dropping for no reason, you should reach out to your telephone service company and schedule a service call.
They will be able to determine what might be going on. Depending on the answer, it might be time to consider your options and prep for a new system.
3. Voicemail/Programming Issues
A common indicator of a failing phone system is an increase in programming malfunctions or issues.
Some regular programming issues are:
- Loss of programming records
- Incorrect time/date
- Calls getting mixed up or going to incorrect extensions
- Voicemails disappearing
- Display malfunctions (lighting or wording)
These issues are more than annoying: they can lead to miscommunications and frustrated clients/coworkers.
4. Overheating Systems
Most older professional phone systems don’t have the best built-in cooling elements. Over time, as the system ages, this can put stress on it and lead to overheating issues. Some businesses temporarily cope by placing a fan near the head of the unit or the PBX, but this is only a quick fix and won’t help long term.
A system with temperature issues is giving you a clear signal that it is nearing the end of its usability.
Recognizing the Signs
There can be other signals that a professional phone system is in need of attention or replacement, but these four are all a good indicator that its time to start exploring your options.
In our next article we will explore the steps you can take to prepare for phone system emergency and replacement.
If any of the above issues sound familiar or you believe that your professional phone system is nearing the end of life, please reach out to our team. We can help guide you towards a new and professional phone solution that fits your needs, your business, and your budget.
Give us a call at (815) 836-0030 or send us an email with your inquiry at Contact@WeNetwork.com.
The post Key Signals Your Professional Phone System is ‘Failing’ or Nearing End of Life appeared first on Andromeda Technology Solutions.
There is a whole lot of hype and buzz around VoIP Phone Systems (Voice over Internet Protocol). This solution differs from its main competition (digital on-premises PBX) in a few ways but the main difference is the source of service.
While digital systems pass information over traditional analog or POTS lines, an IP or VoIP system uses your internet to transmit data and make phone calls.
When it comes to VoIP there are both on-premises options and cloud based options. On-premises VoIP solutions are often hybrids that offer the advantages of IP solutions and digital solutions in one.
Hosted or Cloud based VoIP systems have no “head end” hardware in your office. That hardware is hosted in the cloud along with all of the programming and interface for your system. You simply have handsets in your office that plug into computers and use the magic of the internet/the cloud to make and receive calls.
Many business owners and decision makers are attracted to the versatility, hardware cost and high tech features of hosted VoIP options.
With that in mind, implementing hosted VoIP sounds like a no brainer but it is important to consider certain requirements and factors before making the switch.
5 Things You Must Consider Before Installing a Hosted VoIP Phone System At Your Office
1. Is your internet steady enough and robust enough to handle the added demand of a phone system?
An internet outage is one of the most frustrating things isn’t it? Unless you have a failover it slows down productivity, prevents you from using certain programs and if you are in the cloud you can’t do anything at all.
Cloud based solutions require an internet connection to operate. That is true for cloud based software and it’s also true for a hosted VoIP solution. The issue doesn’t stop at a complete outage though. Any disruption of service will impact the quality of your phone calls. You may experience poor reception or you might drop calls completely if your internet connection isn’t steady and strong.
So, what do you do about that? For starters you can implement a failover. This failover service will take over if your main provider goes down allowing you to keep moving in the event of an outage.
Additionally, you should consult with your internet service provider to ensure that your bandwidth can handle your typical call volume. If you don’t have proper bandwidth, your internet won’t be able to keep up with your system and you won’t be happy with the quality of your service.
2. Is your network infrastructure compatible with a VoIP solution?
Every business has their own specific requirements when it comes to network infrastructure and a hosted VoIP solution but there are some standards you can look for right away.
In regards to your cabling – industry standards now recommend at least Cat6 wiring. Andromeda suggest a minimum of Cat6e cable to support all IP solutions.
You will also want to connect your IT partner with your VoIP provider to make sure any other requirements are met.
Some of those might include:
- Quality of Service Routers/Switches
- Optimized Network
- Backup Power Source
- Redundant POE Switching
- Gigabyte Network Support
As mentioned before, hosted VoIP can be a much more cost efficient choice when it comes to the actual system hardware (basically just the phones), but there are many instances where the infrastructure updates needed are just too hefty.
3. Do you own the equipment? If not, who does?
It is important to look into who actually owns the equipment when you purchase a hosted VoIP solution. Many times, your purchase is part of a leasing program where you pay a small fee every month to ‘rent’ the phones.
This is most common with hosted solutions and far less common with on-premises solutions.
It may not look like a lot of money at first but over time it adds up.
For example – in a typical three year contract, your handset costs might start at approximately $15.00 per month (this is just the cost of the equipment – not service). If your office has 20 handsets that means you are spending $3600 annually and almost $11,000 across the lifetime of your contract on equipment you don’t even own. Not to mention the monthly service charges and taxes involved.
These costs only increase when you add in higher quality phones and special features.
4. Have you looked into the tax rates applied to VoIP services in your area?
“Taxes, surcharges and fees apply” – Cryptic right?
Statements like this are used often when VoIP vendors pitch their solutions and too often, business owners aren’t made aware of the taxes required for their VoIP solution on top of the basic equipment and service fees.
Each state and region has their own tax codes and it is not unheard of for these taxes, surcharges and fees to reach hundreds and hundreds of dollars a month.
All of a sudden that cost savings you were anticipating is chewed up and spit out by these hidden fees.
The worst part is many national VoIP providers don’t even give you the hard numbers when they deliver their proposal. Imagine opening your first bill, expecting to see a $600 total and finding that you owe $900! Now multiply that out over the course of your contract and you get the picture.
For Illinois specifically you can learn more about VoIP specific taxes here.
5. Have you looked into who will support your phone system if there are programming or equipment issues?
With a hosted solution, you don’t have the head end equipment in your office. There isn’t a box or piece of hardware that a technician can come work on when things go wrong. Instead, there is cloud hosted software that connects to the handsets plugged into your computers.
If there is an issue and you can’t seem to get things resolved, it is highly unlikely that your VoIP provider has technicians available to come visit your office. At that point, you are stuck calling around and googling to try and find a company to come work on your phones.
It is not safe to assume that the same people who handle your IT will know how to help you with your hosted solution. They may not be trained on the software and they may also have no knowledge of the phones themselves.
Hosted VoIP enters into a gray area where there are IT and Telecom pieces at play.
Before you sign up and install a hosted solution, you should figure out who will be able to service you in a pinch.
Your phone system is one of the most important communication tools you’ve got. There are many different options out there and hopefully this list of questions will better prepare you for a hosted VoIP system if that is the solution you choose.
Andromeda helps businesses select professional phone systems in many varieties every day. Give us a call and let us help you determine which solution is right for your needs.
The post 5 Things You Must Consider Before Installing a Hosted VoIP Phone System At Your Office appeared first on Andromeda Technology Solutions.
If you're still using Windows 7, you probably already know that Microsoft recently threw users of some of it's older operating systems a bone when they issued a rare, emergency security patch designed to better protect their systems. Unfortunately, there's a problem.�According to the UK security firm Sophos, and backed up by sporadic user reports, installing the new patch creates conflicts on startup with a number of antivirus programs.
This is causing some systems to freeze on restart, getting stuck �at about 30 percent into the configuration process.
Microsoft has acknowledged the issue in a bulletin, which expands on Sophos' findings. The bulletin revealed that what the company is describing as a "glitch" also impacts Windows Server 2008 R2 users and the patch causes problems for users who have McAfee Endpoint Security Threat Prevention 10.x, McAfee VirusScan Enterprise 8.8, and McAfee Host Intrusion Prevention 8.0.
Sophos reports that they're working with Microsoft to resolve the issue, but to this point, no time frame for resolution has been given. Although at present, the company has not listed the problem as a known issue on their site.
This puts Windows 7 and Windows Server 2008 R2 users in a tricky spot.� The recent security patch is critical. It closes the door on a wide range of high severity security issues, making it much more difficult for hackers to gain unauthorized access.� On the other hand, if it doesn't work with the antivirus programs you're using, installing it might give you pause.
Microsoft has offered no guidance on this point, so each business owner and department manager will have to weigh the risks and proceed accordingly. �Just know that the company is actively working to resolve the issue, and when they do, you'll have at least a bit more protection. Although again, if you haven't already begun making plans to migrate away from your older operating system, the time is now.