Phone System Services -Grundy-County, IL
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Grundy County, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Whether you are considering purchasing a hosted VoIP Phone System or you’ve already made the switch there are some important things you’ll want to consider to make sure that you have in place.
Hosted VoIP phone solutions are a great option for small business. They offer many special functions and programming options to businesses via cloud technology and network capabilities.
These systems are easily portable – sometimes referred to as ‘plug and play’ solutions. As long as your office has proper cabling and network infrastructure, you can move phones easily across the office in minutes without having to call a technician or service company.
Hosted VoIP Phone solutions are scalable, offer many bells and whistles, make remote workforces easier to manage, offer detailed reporting options and a wide range of other business functions.
It should be mentioned that many if not all of these functions and programming options are available on digital solutions and IP hybrid solutions. Do not believe any phone vendor that tells you otherwise.
If you decide that hosted or cloud VoIP phone systems are the solution for your office, you’ll want to take a few steps to make sure that you are setting yourself up for a smooth and secure transition:
1. Consult an IT Vendor with Network Security experience
Whether you are planning a transition to hosted VoIP Phone Solutions or you already have them, it is important that you understand the implications this has on your network and your network infrastructure.
You want to make sure that you know how much bandwidth you currently have available and whether you’ll need to increase this. Making and receiving phone calls over the internet can eat up your available bandwidth and if you don’t account for this demand increase, you may suffer from dropped calls, low call quality and other issues. So make sure you have strong enough service from your internet provider.
Adding your phones to the network adds other requirements as well. You’ll want to have a network audit done to check up on your infrastructure and your network security. You may need to add equipment and/or update infrastructure for your VoIP phone solution to work.
Hosted VoIP systems without proper network security and infrastructure are vulnerable to data theft, DDoS (Distributed Denial of Service) attacks and other cybersecurity issues. Just like any other extension on the network, you’ll need to make sure that connections are secure and you are proactively protecting your business.
2. Make sure you have a plan for emergency numbers
While hosted VoIP phone systems can be great for your business, they do create some issues for emergency calls to local law enforcement, medical help etc.
Because your calls are made over the internet there is no geographic location associated with your phones and this poses a problem for first responders. Essentially, your phones cannot figure out which emergency call center to direct the call to.
Because of this, most companies with a cloud phone solution like hosted VoIP need to have a backup plan for emergency calls. This may mean that you maintain one digital or POTS line for emergencies.
If you have a burglar system or security system you might already have this set up because these solutions run into the same issues with VoIP service.
3. Find a vendor who can support your solution
There are hundreds of options available to you for your hosted VoIP Phone system. Between all of your hardware options and service provider options things can get a bit confusing.
A great first step when you are looking into VoIP is to engage your IT company and see if there is a solution they provide/work with.
All too often we get calls from companies with hosted phones looking for support and we have to turn them away because they have hardware Andromeda isn’t able to support.
When choosing your hardware and service provider you want to ask the following:
- How long has the company been around (they pop up and disappear far more often than you’d think)?
- Who is going to provide service to the hardware?
You definitely don’t want to find out once it is too late and your phones are having problems that you don’t have anyone to help you out.
Your phone system may change or be replaced but the need for a secure and reliable phone system remains the same. Additionally, your need for a technology or telecom vendor that understands your solution remains paramount. If moving to hosted VoIP Phone Solutions or cloud phone system is something on your mind, make sure to give us a call and we can work to make sure your transition is as smooth and secure as possible.
The post VoIP Phone Solutions: 3 Steps To Protect Yourself & Your Business appeared first on Andromeda Technology Solutions.
Have you ever spoken with a telecom salesman? If you have, you probably noticed they speak in what appears to be code. PRI . . . POTS lines . . . PBX . . .VOIP? What does any of this even mean?
Lucky for you, we decoded some of the most common telecom acronyms so that even you can speak phone system.
Most Popular Telecom Acronyms
- VoIP – (Voice over Internet Protocol) is an alternative way of making phone calls. VoIP transmits the sounds you make over the standard Internet infrastructure. There are different styles of VoIP systems but the two most common are cloud based and on premise.
- SIP – (Session Initiation Protocol) is an industry standard method of achieving VoIP. Telephone Systems and many communications devices now have the ability to perform SIP protocol by way of trunk access (dial tone), video, etc.
- PRI – (Primary Rate Interface) a multi-channel digital circuit that brings 24 lines of telephone system communication for incoming/outgoing dial tone. Essentially, it allows multiple inbound and outbound calls at one time. This is often a less expensive approach for a company that has more than 10 analog (POTS) lines.
- PBX (Private Branch Exchange) This is typically a physical box on location at your business that holds all the programming required to make calls, transfer calls, host Voicemail and many other key functions.
- POTS – (Plain Old Telephone Service) also known as analog telephone lines.
- IP-PBX – (Internet Protocol-Private Branch Exchange) is a telephone system that integrates with Internet functionality such as VoIP and SIP services.
- PSTN – (Public Switched Telephone Network) is known as traditional telephone lines.
- ISDN – (Integrated Services Digital Network) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the PSTN.
Got more questions? No worries, check out our Telecom Phone Systems page and let us help answer some of your additional questions!
The post Phone Systems Decoded – 8 Commonly Used Telecom Acronyms & What They Actually Mean appeared first on Andromeda Technology Solutions.
Early in 2019, a new strain of ransomware appeared.� Called "DeathRansom," its bark was initially much worse than its bite.� Researchers quickly discovered that the new strain only pretended to encrypt a user's files.
If victims simply removed the "encryption" extension, they could get their files back without doing anything at all.
That ceased to be the case around November 20th of this year.� Not only did the malware's developers begin actually encrypting files, but the number of reported DeathRansom infections surged. That indicated a large scale, highly organized distribution campaign.
Of interest, nobody seems to know exactly how DeathRansom is being distributed, but an anonymous Reddit post offered a tantalizing clue.
The Reddit poster issued screenshots indicating that DeathRansom ransom notes and STOP Djvu encrypted files were often found together in the same submissions to researchers.� That's of interest because STOP has the distinction of only being distributed via cracks and adware bundles. That is a strong indication that DeathRansom is being distributed using the same channels.
However, the software is finding its way onto victim systems, and it has gotten increasingly good at its job.� The current iteration of the malware will encrypt all files on the target machine other than those found whose full pathnames contain the following:
- Program files
- All users
DeathRansom's creators wanted to make sure their ransom notes were found. So in the latest version of their program, they've made sure that every folder on the victim's machine that contains locked files also contains a read_me.txt file containing the ransom note and a unique "Lock-ID" for that particular victim. All that along with an email address to be used to contact the developer or affiliate for payment details.
An analysis of the most recent DeathRansom strain is ongoing. At this point, it is not yet known if the encrypted files can be decrypted without paying the ransom.