Phone System Services -Grundy-County, IL
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Grundy County, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
It costs money to make money.
It’s safe to say that you’ve heard this phrase somewhere – especially if you own or manage a business.
Rent . . . Employee Salaries . . . Utilities . . . Outsourced Services . . . Supplies . . . the list goes on and on and on.
With the cost of being in business steadily increasing, it is important to save where you can.
We speak with business owners about how technology can add value on a daily basis. We assist in improving uptime which increases productivity, we help business owners and managers secure their data so they can rest easier knowing they have proper protection in place.
We help business owners secure their physical locations with access control, security cameras and burglar systems.
We even help businesses increase revenues with professional website development and digital marketing strategies.
All of that said, there is still one area that we see business owners overspending on time and time again.
Care to guess what that might be? . . . if your phone bill came to mind you nailed it!
If you are like many other professionals, you want to take a good look at your phone bill but don’t know where to start. With that in mind we grabbed a few things to pay attention to and cost saving ideas that you’ll find below.
Tips and Tricks to Help From Overpaying on Your Business Phone Bill
Pay close attention to your contract dates
While there is a certain expected increase in services over time, all too often companies are being overcharged every month by their service provider because they are out of contract.
Service providers don’t want you on a month to month agreement. They want to know they have your business for extended periods of time.
On top of this, the end of your current contract is a great time to see what else is out there. Even if you stay with the incumbent provider, you’ll know that you are getting the best rate and may be able to get a deal for sticking around instead of jumping to the competition.
Take a look at how your phones are serviced
Getting your business “in the cloud” is a big topic these days. With many different cloud based applications and even cloud based hardware, it is no surprise that your phones also have cloud options.
There are many types of phone systems available to you and they are serviced differently which means that they have different costs associated as well.
While we won’t dive into too much granular detail, your main options for a phone system are on premise digital systems, on premise IP based systems and other cloud based systems or VoIP (Voice over Internet Protocol) systems as they are commonly known.
At times, a VoIP system may offer a cheaper monthly expense but over time it may end up costing more than your traditional PBX or on premise solution.
We would recommend bringing in professional assistance before switching from an on premise system to a cloud based or VoIP system. There may be infrastructure costs or other back end costs associated with this switch you should be aware of before making the change.
Make sure all of the lines you pay for are in use
This may seem like a no brainer but as your organization grows and you have more phone lines in service, it is easy to forget that one or many might not be necessary.
The most common instances of these forgotten lines are dead extensions, fax lines or other dedicated office equipment lines and potentially even dedicated lines for security.
You obviously don’t want to disconnect these without investigating how it might impact things at the office – especially if the lines are dedicated to security.
We’d suggest having a professional technician come on site to test and document your lines if you believe you are paying for lines that aren’t being used.
Consider a PRI
A PRI is a Primary Rate Interface but the acronym is a commonly used term for phone bills and the telecommunications industry.
In a nutshell, a PRI is a circuit with a physical device on site that allows you to group multiple analog lines or DID (Direct Inward Dialing) numbers onto one circuit.
We’ve found that a PRI cuts down costs for companies with approximately 6 analog lines or more. Instead of paying a monthly fee for each of those lines, you pay a fee for the service to your PRI and an upfront cost for the hardware.
Of course, this doesn’t save you money in every instance but more often than not, using a PRI will cut your monthly bill a bit.
Check your bills regularly
There are many different reasons you want to check your phone bill every month.
Service providers may change rates, add fees or any other number of things and if you pay the phone bill without regard or even set it up on auto pay it may take months before you recognize the discrepancies.
The more comfortable you are with reading your phone bill, the more you will understand about the different fees and charges and the less likely you are to have random fees or charges go unnoticed.
When all is said and done, we suggest taking a deeper look into your phone bills about every 6 months. You can do this yourself or task an outsourced firm to do it. There are even brokers out there that you can contract to shop rates and ensure you get the best deal.
Andromeda is not in the business of providing your actual phone connection, but we are in the business of providing you with the best technology and customer service experience with your phone system.
With that in mind, if you ever have a question about something you aren’t sure about on your bills, our staff is more than welcome to help you out.
The post Are You Overpaying On Your Phone Bill? Tips and Hidden Tricks to Save On Your Business Phone Bills. appeared first on Andromeda Technology Solutions.
For those of you following this series, this is the third and final installment of a 3-Part Series: Enhanced Phone Features For Enhanced Business. If you’re just tuning in, make sure to check out part 1 & part 2. In the last two articles we’ve covered twinning and the different functions it has in your office as well as hunt groups and the multiple forms they come in. Both of these features can increase communication within your organization as well as productivity. In this final article we are going to dive into two more enhanced phone features: Queuing and Hot Desking.
Enhanced Phone Features: Queuing
Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy.
For example, when you call your local pharmacy and direct your call to the pharmacist, you are placed in a specific call queue for that department. That is a combination of the hunt group and queuing feature.
When an extension becomes free, the queued call is then presented. Queue limits can be set so that only a certain number of callers can be in line at any one time. While queuing, a caller can listen to a recorded message or be directed to leave a voicemail for call back if this is configured in your system.
Enhanced Phone Features: Hot Desking
Hot Desking allows multiple users to use the same extension on your phone system. Every user is assigned their own identity so they can receive calls and can access their own Voicemail as well as other functions.
For example, your outside sales staff who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. This is also a valuable tool for remote workers. If you have employees in multiple states etc., they can still have a physical extension.
As we mentioned at the beginning of this article, this is the final portion of a three part series on phone features and how they can enhance your business. Make sure to check out the first two sections:
- Enhanced Phone Features Part 1
- Enhanced Phone Features Part 2
You have a phone system already (we hope) but there’s a strong chance you aren’t leveraging it to full potential. This month we are offering a free consultation meeting to review your current solution and what features best compliment your business. This offer expires 9/15/17 so make sure to take advantage!
Fill out the form below to get in touch with a representative or give us a call today to schedule your consultation.
The post ENHANCED PHONE FEATURES FOR ENHANCED BUSINESS PART 3 (3 PART SERIES) appeared first on Andromeda Technology Solutions.
The year 2020 looks to be interesting and exciting in a variety of ways, but it also will usher in a tremendous amount of change. If you're an IT manager, be aware that this year a number of Hallmark Microsoft products will reach their End of Support. That means the company won't be issuing any further security patches for newly discovered vulnerabilities or additional bug fixes. Technical support beyond a product's end of life is also off the table.
Some of the products losing support in 2020 include:
- Windows Server 2008 and 2008 R2 (ending 1/14/2020)
- Exchange Server 2010 (ending 1/14/2020)
- Windows 7 (ending 1/14/2020)
- Windows 7 Professional for Embedded Systems (ending 1/14/2020)
- Office 2020 Client (ending 10/13/2020)
- SharePoint Server 2010 (ending 10/13/2020)
- Project Server 2010 (ending 10/13/2020)
- Windows Embedded Standard 7 (ending 10/13/2020)
In addition to those, a number of Windows 10 versions will reach end of support status, including versions 1709, 1809, and 1903.
On the company's support page, they say that "For customers requiring more time to move to the latest product, the Extended Security Update (ESU) program is available for certain legacy products as a last resort option. The ESU program provides security updates only for up to 3 years, after the End of Support date. Contact your account manager, partner or device manufacturer for more information."
On top of all that, Microsoft has a number of products on their Fixed Lifecycle Policy, which applies to many products currently available through retail purchase or volume licensing. Several of these will be reaching end of support during 2020 as well.
If you're using any of the products mentioned above, it's time to start thinking seriously about upgrading, if you haven't already begun to do so. A failure to act could cost your company dearly.