Phone System Services -Glendale-Heights, IL 60139
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Glendale Heights, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
There is a whole lot of hype and buzz around VoIP Phone Systems (Voice over Internet Protocol). This solution differs from its main competition (digital on-premises PBX) in a few ways but the main difference is the source of service.
While digital systems pass information over traditional analog or POTS lines, an IP or VoIP system uses your internet to transmit data and make phone calls.
When it comes to VoIP there are both on-premises options and cloud based options. On-premises VoIP solutions are often hybrids that offer the advantages of IP solutions and digital solutions in one.
Hosted or Cloud based VoIP systems have no “head end” hardware in your office. That hardware is hosted in the cloud along with all of the programming and interface for your system. You simply have handsets in your office that plug into computers and use the magic of the internet/the cloud to make and receive calls.
Many business owners and decision makers are attracted to the versatility, hardware cost and high tech features of hosted VoIP options.
With that in mind, implementing hosted VoIP sounds like a no brainer but it is important to consider certain requirements and factors before making the switch.
5 Things You Must Consider Before Installing a Hosted VoIP Phone System At Your Office
1. Is your internet steady enough and robust enough to handle the added demand of a phone system?
An internet outage is one of the most frustrating things isn’t it? Unless you have a failover it slows down productivity, prevents you from using certain programs and if you are in the cloud you can’t do anything at all.
Cloud based solutions require an internet connection to operate. That is true for cloud based software and it’s also true for a hosted VoIP solution. The issue doesn’t stop at a complete outage though. Any disruption of service will impact the quality of your phone calls. You may experience poor reception or you might drop calls completely if your internet connection isn’t steady and strong.
So, what do you do about that? For starters you can implement a failover. This failover service will take over if your main provider goes down allowing you to keep moving in the event of an outage.
Additionally, you should consult with your internet service provider to ensure that your bandwidth can handle your typical call volume. If you don’t have proper bandwidth, your internet won’t be able to keep up with your system and you won’t be happy with the quality of your service.
2. Is your network infrastructure compatible with a VoIP solution?
Every business has their own specific requirements when it comes to network infrastructure and a hosted VoIP solution but there are some standards you can look for right away.
In regards to your cabling – industry standards now recommend at least Cat6 wiring. Andromeda suggest a minimum of Cat6e cable to support all IP solutions.
You will also want to connect your IT partner with your VoIP provider to make sure any other requirements are met.
Some of those might include:
- Quality of Service Routers/Switches
- Optimized Network
- Backup Power Source
- Redundant POE Switching
- Gigabyte Network Support
As mentioned before, hosted VoIP can be a much more cost efficient choice when it comes to the actual system hardware (basically just the phones), but there are many instances where the infrastructure updates needed are just too hefty.
3. Do you own the equipment? If not, who does?
It is important to look into who actually owns the equipment when you purchase a hosted VoIP solution. Many times, your purchase is part of a leasing program where you pay a small fee every month to ‘rent’ the phones.
This is most common with hosted solutions and far less common with on-premises solutions.
It may not look like a lot of money at first but over time it adds up.
For example – in a typical three year contract, your handset costs might start at approximately $15.00 per month (this is just the cost of the equipment – not service). If your office has 20 handsets that means you are spending $3600 annually and almost $11,000 across the lifetime of your contract on equipment you don’t even own. Not to mention the monthly service charges and taxes involved.
These costs only increase when you add in higher quality phones and special features.
4. Have you looked into the tax rates applied to VoIP services in your area?
“Taxes, surcharges and fees apply” – Cryptic right?
Statements like this are used often when VoIP vendors pitch their solutions and too often, business owners aren’t made aware of the taxes required for their VoIP solution on top of the basic equipment and service fees.
Each state and region has their own tax codes and it is not unheard of for these taxes, surcharges and fees to reach hundreds and hundreds of dollars a month.
All of a sudden that cost savings you were anticipating is chewed up and spit out by these hidden fees.
The worst part is many national VoIP providers don’t even give you the hard numbers when they deliver their proposal. Imagine opening your first bill, expecting to see a $600 total and finding that you owe $900! Now multiply that out over the course of your contract and you get the picture.
For Illinois specifically you can learn more about VoIP specific taxes here.
5. Have you looked into who will support your phone system if there are programming or equipment issues?
With a hosted solution, you don’t have the head end equipment in your office. There isn’t a box or piece of hardware that a technician can come work on when things go wrong. Instead, there is cloud hosted software that connects to the handsets plugged into your computers.
If there is an issue and you can’t seem to get things resolved, it is highly unlikely that your VoIP provider has technicians available to come visit your office. At that point, you are stuck calling around and googling to try and find a company to come work on your phones.
It is not safe to assume that the same people who handle your IT will know how to help you with your hosted solution. They may not be trained on the software and they may also have no knowledge of the phones themselves.
Hosted VoIP enters into a gray area where there are IT and Telecom pieces at play.
Before you sign up and install a hosted solution, you should figure out who will be able to service you in a pinch.
Your phone system is one of the most important communication tools you’ve got. There are many different options out there and hopefully this list of questions will better prepare you for a hosted VoIP system if that is the solution you choose.
Andromeda helps businesses select professional phone systems in many varieties every day. Give us a call and let us help you determine which solution is right for your needs.
The post 5 Things You Must Consider Before Installing a Hosted VoIP Phone System At Your Office appeared first on Andromeda Technology Solutions.
Surely you’ve heard of the increasing threats of cyber criminals. Breaches are occurring so frequently now, it’s difficult to keep up. By now you’ve heard about the increasing threat of cyber criminals. Between trojan horses, phishing scams, malicious links in emails, and ransomware, it’s progressing in every IT field. With phone scams, the telephone category is no different.
You can’t trust the news: billion dollar companies are not the only one at risk. In fact, sometimes smaller companies have a higher risk of being targeted. most cyber criminals consider the small to midsize market a goldmine. This is the result of lower security protocols and focuses from the small to midsize business owner. The “It won’t happen to me” mentality is your worst enemy.
Business owners are getting savvier and more aware. In turn, cyber criminals are turning to other technologies such as phones, to attack your business.
We would like to share a few examples of different phone-based scams, along with tips on how to avoid them.
The “Can You Hear Me” Phone Scam:
These phone scams spread between business owners and consumers where a criminal will call you simply to get you to say “yes”. What happens is they record your voice and use this one simple word to unlawfully sign you up for services and approve purchases.
The Better Business Bureau even released an alert and warning to the public regarding this scam. They outline a few different tactics that scammers utilize to get the audio desired. Questions asked might include:
- Are you the homeowner?
- Are you over 18?
- Do you pay the household bills?
- Do you own a home computer?
Calls can come from several different sources, or at least claim to. Common ones include security companies, cruise lines or sometimes even from the government.
You may be wondering how you can possibly identify these scammers and protect yourself.
Some helpful tips to follow:
- Don’t answer calls from numbers you do not recognize. You can always leave it for voicemail and if it’s truly that important, they will leave a message.
- Never give out personally identifiable information over the phone if you aren’t sure of who is calling you and the purpose of the phone call.
- If you believe you have fallen for a phone scam like this, reach out to your bank and credit card companies to flag your accounts. Check your account daily for any activity and be alert.
The “Vishing” Phone Scam:
“Vishing” is a play on the email technique “phishing”, which you are probably already aware of. This technique is quite similar to the email version where a scammer calls you and attempts to grab personal information by claiming they are from a reputable source or business you already engage with.
For example, have you ever gotten an email from your bank claiming that your account has been compromised? The email then prompts you to click a link and login to confirm your account details or restore credibility and looks something like this:
Criminals apply this same technique to the phone.
One of the most popular applications of this scam is connected to the IRS. Your phone rings and they even have the ability to make the caller ID read IRS or some government-related contact. When you pick up the phone you may hear a recording informing you that you are under investigation, or that the IRS has located discrepancies in your taxes. They may ask for specific information to confirm your identity before connecting you to an agent such as:
- Social security information
- Birth date
- Address information
- And more . . .
Again, there are a few ways you can spot these calls and prevent yourself from falling victim to these types of phone scams.
First, never call a phone number presented to you in an email or over the phone. If your bank calls you, call them back on their official number off their website or business card. The same applies to credit card companies or the IRS.
Second, credit card companies and government agencies typically refer to you by your full name. If you receive a call and the recording or person on the other line uses anything but your full name, proceed with caution.
Third, there is no reason any credit company or even the IRS would call you direct and request information like credit card numbers, routing numbers or social security information. If someone calls you and asks for this, hang up and call their official number (for credit/bank – call the number on the back of your card). If this was a legitimate call the official reps will have knowledge of it, otherwise report the call.
Remember these tips and it will dramatically increase your chances of remaining safe. Feel free to reach our team if you have any questions.
Also – check out this database provided by the BBB where you can track local and national scam trends to stay alert and prepared. After all, the best defense is continued education when it comes to cybercrime and phone scams.
The post Common Phone Scam Prevention appeared first on Andromeda Technology Solutions.
If you use Google Chrome on a mobile device, you'll notice something any time Google displays a list of sites. Let's say for example, if you perform a search for a keyword on Google.com, each website's favicon will be displayed next to the link.
This is to provide a visual cue about exactly what site a given piece of content is coming from.
It's a genuinely useful feature, so Google decided to add it to their desktop experience for PCs. Unfortunately, based on the immediate backlash the company got, some things that work well in the mobile ecosystem simply don't translate well to the desktop ecosystem.
Users complained bitterly when they noticed the new feature (which had been unannounced), claiming that the change made it harder to distinguish legitimate search results from paid advertisements. In fact, some users claim that it was an intentional bid on Google's part to disguise their paid advertisements, making them blend seamlessly into the search results proper.
The backlash was severe enough that Google rolled back the change and issued a statement.
Their statement reads, in part, as follows:
"We're dedicated to improving the desktop experience for Search, and as part of our efforts we rolled out a new design last week, mirroring the design that we've had for many months on mobile. The design has been well received by users on mobile screens, as it helps people more quickly see where information is coming from and they can see a prominent bolded ad label at the top. Web publishers have told us they like having their brand iconography on the search results page. While early tests for desktop were positive, we are always incorporating feedback from our users. We are experimenting with a change to the current desktop favicons and will continue to iterate on the design over time."
Based on this statement, we conclude that although Google rolled back the change temporarily, it's almost certain to return at some point in the not too distant future.