Phone System Services -Franklin-Park, IL 60131
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Franklin Park, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Maintaining Legacy Phone Systems
We can provide ongoing support and maintenance for the most popular telephone systems: Panasonic, Avaya, and NEC and Toshiba. If you would like to experience service from a truly
customer-focused organization, call us the next time you need some telephone
work on your existing system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
By now you’ve heard about the increasing threat of cyber criminals. It seems there is some new breach every day with large scale breaches on a weekly basis. Trojan horses, malicious links in emails, phishing scams and ransomware are just a few examples.
We just read an article last week about new apps that allow these criminals to launch attacks on businesses from their smart phones.
Don’t let the news stories fool you either. Just because you don’t have a billion dollar company doesn’t mean you aren’t at the same risk if not a larger risk of being attacked. In fact, most cyber criminals consider the small to midsize market a goldmine. This is due to lower security protocols and focuses by the small/midsize business owner. That “It won’t happen to me”, mentality is your worst enemy.
But, as business owners get savvier and regulations crack down on protocols, cyber criminals turn to other technologies and access points to attack your business.
We wanted to share a few examples of different phone based scams and some tips & tricks on how to avoid them.
The “Can You Hear Me” Phone Scams
These phone scams spread between business owners and consumers where a criminal will call you simply to get you to say “yes”. They record your voice and use this one simple word to sign you up services and approve purchases.
Earlier this year the Better Business Bureau released an alert and warning to the public regarding this scam. They warned of a few different tactics scammers use to get the audio they want. Questions asked might include:
- Are you the homeowner?
- Are you over 18?
- Do you pay the household bills?
- Do you have a home computer?
Calls may come from many different sources but reports have mentioned scammers claiming to be from security companies, cruise lines or sometimes from the government.
You are probably wondering how you can possibly spot these scammers and protect yourself.
A few helpful tips to follow:
- Don’t answer calls from numbers you do not recognize. Far better to send a strange number to voicemail and call back than pick up and engage the scammer.
- Never give out personally identifiable information over the phone if you aren’t sure who is on the other line.
- If you believe you have fallen for a phone scam like this, reach out to your bank and credit card companies to flag your accounts. Check your account daily for any activity and be alert.
The “Vishing” Phone Scams
Vishing is a play on the email technique “phishing” you are probably already aware of. This technique is very similar to the email version where a scammer calls you and attempts to grab personal information by claiming they are from a reputable source or business you already engage with.
For example, have you ever gotten an email from your bank claiming your account has been compromised? The email then prompts you to click a link and login to confirm your account details or restore credibility?
Criminals apply this same technique to the phone.
One of the most popular applications of this scam is connected to the IRS. Your phone rings and even the caller ID may read IRS or some government related contact. When you pick up the phone you may hear a recording informing you that you are under investigation or that the IRS has located discrepancies in your taxes. They may ask for specific information to confirm your identity before connecting you to an agent such as
- Social security info
- Birth date
- Address information
- And more . . .
Again, there are a few ways you can spot these calls and protect yourself from these types of phone scams.
First, never call a phone number presented to you in an email or over the phone. If your bank calls you, call them back on their official number. The same goes for credit card companies or the IRS.
Second, credit card companies and government agencies typically refer to you by your full name. If you receive a call and the recording or person on the other line uses anything but your full name, be on guard.
Third, there is no reason any credit company or even the IRS would call you direct and request information like credit card numbers, routing numbers or social security information. If someone calls you and asks for this, hang up and call their official number (for credit/bank – call the number on the back of your card). If this was a legitimate call the official reps will have knowledge of it, otherwise report the call.
There are a few other types of phone scams or “attacks” criminals will use to interrupt your day or try and steal your info such as Telephony Denial of Services (TDoS) or Toll Scams. We will cover these two and how to respond if you find yourself on the receiving end in a future article.
Until then, stay safe and feel free to reach our team if you have any questions.
Also – check out this database provided by the BBB where you can track local and national scam trends to stay alert and prepared. After all, the best defense is continued education when it comes to cybercrime and phone scams.
The post Popular Phone Scams & How To Avoid Them appeared first on Andromeda Technology Solutions.
“Time Is Money”
I’m sure you heard that one before. The fact is, downtime and productivity loss from pbx phone system failure can cost your business thousands of dollars in the blink of an eye. Today’s consumer has hundreds of options at their fingertips (literally); all one search engine away.
Don’t lose business all because your legacy phone system finally took a dive. You also don’t want to force your own hand when it comes to choosing a new pbx phone system due to lack of preparation.
That being said, check out these 5 signs your pbx phone system is on its last leg.
Signs of PBX Phone System Failure
- Your system is 10+ years old – Congratulations! Your system has served you well. Older systems probably don’t have parts in production or programming updates being rolled out which puts you at risk of a failure with no fix.
- Static Filled Lines – Nothing is more frustrating than a call filled with static. Faulty equipment and wiring can lead to this issue.
- Voicemail/Programming Issues – Possibly the most prominent sign your pbx phone system is on its way out are programming issues. Have you ever lost all of your scheduled programming or noticed completely inaccurate dates and times out of nowhere? Are voicemails disappearing on you? Maybe lights have stopped functioning and you are no longer notified when you have a message. Do customers and employees complain about programming issues like being routed to the wrong location or a buggy Auto Attendant function?
- Functional Limitations – Older systems don’t have many of the useful functions you have probably heard about in modern systems i.e. Voicemail to Email, Mobility, Remote Support and streamlined programming.
- System Overheating? – Many legacy systems don’t have adequate cooling systems. Do you have a fan sitting in front of your pbx phone system to keep it from overheating? That is an especially relevant telltale sign that your system is at the end of its life.
The post 5 Signs Your PBX Phone System Is On Its Last Leg appeared first on Andromeda Technology Solutions.
That smartwatch you're wearing might save your life.� Literally.
A new study conducted by the University of California San Francisco, and a healthcare startup called Cardiogram revealed that smartwatches and other wearables were able to detect diabetes in previously diagnosed patients an impressive 85 percent of the time.
The study monitored health statistics of more than 14,000 smartwatch wearers (both Android and Apple) over the course of several months.� All health data that was collected was fed into a deep neural network which compared the collected data to samples taken from people both with, and without diabetes.
Obviously, while 85 percent is good, it falls short of greatness. �Then again, the AI routine (dubbed "DeepHeart") is still in its infancy and is all but certain to continue improving over time.
That's important, given how many people in America have diabetes.� It is estimated that there are more than 100 million Americans who either have the disease or who are prediabetic, and many of these haven't been diagnosed yet.
Given these results, and in a bid to further improve DeepHeart's accuracy, the company plans to incorporate the AI into the next update of its app on both iOS and Android platforms.
All that to say, if you currently have and wear a smartwatch or other wearable, it may help you in ways you can't even begin to imagine.� This is the bleeding edge of a segment of the market that is only just beginning to emerge.� At this point, it's so new that it would be difficult even to say it's in its infancy.� Although we can't know for certain what new revelations and advances wearable technology will bring to the medical field, based on what we've seen so far, we can say there will be a bunch of them, and they'll all be exciting.
If you've been considering getting one but haven't yet, this is a pretty solid reason to do so.