Phone System Services -Frankfort, IL 60423
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Frankfort, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
For those of you following this series, this is the third and final installment of a 3-Part Series: Enhanced Phone Features For Enhanced Business. If you’re just tuning in, make sure to check out part 1 & part 2. In the last two articles we’ve covered twinning and the different functions it has in your office as well as hunt groups and the multiple forms they come in. Both of these features can increase communication within your organization as well as productivity. In this final article we are going to dive into two more enhanced phone features: Queuing and Hot Desking.
Enhanced Phone Features: Queuing
Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy.
For example, when you call your local pharmacy and direct your call to the pharmacist, you are placed in a specific call queue for that department. That is a combination of the hunt group and queuing feature.
When an extension becomes free, the queued call is then presented. Queue limits can be set so that only a certain number of callers can be in line at any one time. While queuing, a caller can listen to a recorded message or be directed to leave a voicemail for call back if this is configured in your system.
Enhanced Phone Features: Hot Desking
Hot Desking allows multiple users to use the same extension on your phone system. Every user is assigned their own identity so they can receive calls and can access their own Voicemail as well as other functions.
For example, your outside sales staff who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. This is also a valuable tool for remote workers. If you have employees in multiple states etc., they can still have a physical extension.
As we mentioned at the beginning of this article, this is the final portion of a three part series on phone features and how they can enhance your business. Make sure to check out the first two sections:
- Enhanced Phone Features Part 1
- Enhanced Phone Features Part 2
You have a phone system already (we hope) but there’s a strong chance you aren’t leveraging it to full potential. This month we are offering a free consultation meeting to review your current solution and what features best compliment your business. This offer expires 9/15/17 so make sure to take advantage!
Fill out the form below to get in touch with a representative or give us a call today to schedule your consultation.
The post ENHANCED PHONE FEATURES FOR ENHANCED BUSINESS PART 3 (3 PART SERIES) appeared first on Andromeda Technology Solutions.
When we discuss security at your office and safety, often times that points to a discussion about professional access control, security camera systems, burglar alarms and integrated security solutions. But, your professional telephone system plays a very important role in the safety of your office and your employees. Accidents and incidents happen and one of the first things any person says or does in an emergency is call 9-1-1.
There are important functions and settings within your telephone system for emergencies and some of these settings are now mandated by federal law.
In February of 2018, President Donald Trump signed into law H.R. 582 (commonly referred to as Kari’s Law), which requires that all multi-line phone systems allow for a direct dial of 9-1-1.
This means that instead of dialing an 8 or a 9 first like your system may require for typical outbound calls, an employee or guest at your business must be able to pick up a phone, dial 9-1-1 and be connected.
Additionally, your phone system “must be configured to notify a designated central point of contact when someone initiates a call to 9-1-1 using the system”. So, your system must notify a specific person with the location of the call when a 9-1-1 call is made. This way your designated contact can communicate with emergency responders and let them know where help is needed at your building, campus or complex.
The law has certain implications for the VoIP market, as many cloud based or hosted VoIP phone systems haven’t been approved for 9-1-1 dialing to begin with because some VoIP solutions aren’t capable of alerting emergency dispatchers to the location of the caller.
Kari’s Law will make the sale, lease and/or installation of phone systems without required functionality illegal after February 16, 2020 so you can anticipate manufacturers and telecom professionals to adapt their solutions accordingly.
So . . . what does this mean for your business and your existing system?
What do you need to do to make sure you are compliant with Kari’s Law?
First, check with the company who services your system. Ask them if the solution at your business is configured to dial 9-1-1 without requiring a prefix.
Second, make sure that you have your system configured to alert a designated contact in the event of an emergency. It may make sense for that contact to be your reception staff but if that is not the case, be sure to discuss this internally and let your telecom vendor know who you’d like to be alerted. Then, make sure your system is configured to do so.
Additionally, this is a great opportunity to review your company emergency response protocols. Do all of your employees know what to do in the event of an emergency? A building evacuation? A lock down?
Andromeda is here to assist you with set up and configuration of your phone system. We should also mention that our VoIP solutions are compliant with this new law and offer all required functionality.
So – if you have any questions, give our team a call at (815) 836 – 0030 or send us an email at Contact@WeNetwork.com and we will get them answered. If you’re looking into a phone system, please make sure to ask potential vendors if their solution is compliant as well.
The post 2018 Telecom Law: Kari’s Law and What It Means For Your Business appeared first on Andromeda Technology Solutions.
If you use Google Chrome on a mobile device, you'll notice something any time Google displays a list of sites. Let's say for example, if you perform a search for a keyword on Google.com, each website's favicon will be displayed next to the link.
This is to provide a visual cue about exactly what site a given piece of content is coming from.
It's a genuinely useful feature, so Google decided to add it to their desktop experience for PCs. Unfortunately, based on the immediate backlash the company got, some things that work well in the mobile ecosystem simply don't translate well to the desktop ecosystem.
Users complained bitterly when they noticed the new feature (which had been unannounced), claiming that the change made it harder to distinguish legitimate search results from paid advertisements. In fact, some users claim that it was an intentional bid on Google's part to disguise their paid advertisements, making them blend seamlessly into the search results proper.
The backlash was severe enough that Google rolled back the change and issued a statement.
Their statement reads, in part, as follows:
"We're dedicated to improving the desktop experience for Search, and as part of our efforts we rolled out a new design last week, mirroring the design that we've had for many months on mobile. The design has been well received by users on mobile screens, as it helps people more quickly see where information is coming from and they can see a prominent bolded ad label at the top. Web publishers have told us they like having their brand iconography on the search results page. While early tests for desktop were positive, we are always incorporating feedback from our users. We are experimenting with a change to the current desktop favicons and will continue to iterate on the design over time."
Based on this statement, we conclude that although Google rolled back the change temporarily, it's almost certain to return at some point in the not too distant future.