Phone System Services -Elk-Grove-Village, IL 60007,60009
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Elk Grove Village, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Email, text messaging and chat applications may help you stay connected with coworkers and colleagues, but the traditional telephone and phone call remain a staple of business communication.
In fact, a phone call remains the #1 method for initial contact above any other method including contact forms and email.
Your prospects are picking up the phone all day – and it’s pretty safe to say you are too. Think about it. How many times a day are you picking up the phone on average?
- Calling coworkers
- Calling customers
- Calling vendors
- Sales calls
- Conference calls
You get the idea . . .
So imagine coming in to work for the day and finding out that your phone system is ‘down’.
No calls in – no calls out.
Think about what that might mean for your business: lost productivity, upset customers, missed opportunities. It adds up quick.
Our professional phone systems are important but often overlooked when it comes to service and maintenance. There comes a point when a professional phone system is going to reach end of life. It isn’t pleasant, but it’s a fact.
With that in mind, here are a few signs it’s time to think about and prepare for a new professional phone system.
4 Key Signs Your Professional Phone System is Failing
1. Your Phone System is 10+ Years Old
Many times, Andromeda helps businesses work on and maintain phone solutions and systems that are over 10 years old. They work just fine, serve their purpose, and ‘you don’t need to fix what isn’t broken’, right?
Once a professional phone system or an on-premises digital PBX system passes 10 years of age, it is a good time to assess your options. While the system may be working just fine, there is no guarantee it won’t crash due to several different factors.
Sometimes you can get by with replacing parts or service visits but there comes a time when nothing can be done and the system is done for.
Once your professional phone system hits its 10th birthday you should probably sit down with your telecom service provider and discuss your options.
2. Connection Issues (Static, Dropped Calls)
While there may be other reasons for connection issues, legacy phone solutions and systems close to end of life tend to see an increase in connectivity problems.
If your phone calls start sounding static filled, or if phone calls are regularly dropping for no reason, you should reach out to your telephone service company and schedule a service call.
They will be able to determine what might be going on. Depending on the answer, it might be time to consider your options and prep for a new system.
3. Voicemail/Programming Issues
A common indicator of a failing phone system is an increase in programming malfunctions or issues.
Some regular programming issues are:
- Loss of programming records
- Incorrect time/date
- Calls getting mixed up or going to incorrect extensions
- Voicemails disappearing
- Display malfunctions (lighting or wording)
These issues are more than annoying: they can lead to miscommunications and frustrated clients/coworkers.
4. Overheating Systems
Most older professional phone systems don’t have the best built-in cooling elements. Over time, as the system ages, this can put stress on it and lead to overheating issues. Some businesses temporarily cope by placing a fan near the head of the unit or the PBX, but this is only a quick fix and won’t help long term.
A system with temperature issues is giving you a clear signal that it is nearing the end of its usability.
Recognizing the Signs
There can be other signals that a professional phone system is in need of attention or replacement, but these four are all a good indicator that its time to start exploring your options.
In our next article we will explore the steps you can take to prepare for phone system emergency and replacement.
If any of the above issues sound familiar or you believe that your professional phone system is nearing the end of life, please reach out to our team. We can help guide you towards a new and professional phone solution that fits your needs, your business, and your budget.
Give us a call at (815) 836-0030 or send us an email with your inquiry at Contact@WeNetwork.com.
The post Key Signals Your Professional Phone System is ‘Failing’ or Nearing End of Life appeared first on Andromeda Technology Solutions.
Last month we took a look at a couple different types of phone scams . We discussed the “Can You Hear Me?” scam and took a close look at Vishing scams. There were also some helpful tips that you can use and share with coworkers/friends.
If you didn’t catch the article, give it a read . . . you won’t be disappointed.
SMShing Phone Scams
Now, this may sound ridiculous but the scam is pretty tricky and very dangerous.
Similar to other ‘phising’ style scams, this fraud is based upon sending an SMS (text) message to your mobile device that tries to get you to provide specific information.
The criminal might ask you for login info, security updates, payment information verification or any number of things.
Like many other scams, there are ways to avoid and protect yourself from these attacks.
- NEVER provide security details over the phone unless you have directly reached out to the proper contacts. A bank, or any institution for that matter, is not going to text you and ask you to update security info or payment info or ANY info!
- Phone Number – never trust anything or anyone when it comes to your bank info. If the bank calls you, tell them you will call them back, then dial the number on the back of your card or the direct line to the bank.
- Trust your gut, don’t allow anyone to rush or pressure you and respond accordingly. Everyone is aware of how hyper alert we are these days, it never hurts to double check things and protect yourself. Better safe than sorry they say!
IRS Phone Scams
While we mentioned the IRS in our last post, we didn’t dive into the specifics of how criminals try and scam you via the IRS.
For the most part, when someone is contacted by the IRS it is pretty serious. Few questions are asked and you just want to figure out what went wrong right?
This is how scammers take advantage of you.
They use Caller ID software to mask their number and make it look like a government call. Then, criminals will tell you any number of things to try and get sensitive information.
You owe the IRS . . . .
There is a discrepancy with your taxes
If you don’t pay the authorities will arrest you
All of this is an intimidation technique and you don’t have to fall for it.
The IRS will not:
- Demand any type of immediate payment
- Ask for credit or debit card information over the phone
- Threaten to arrest you
- Refuse to allow you to ask questions or appeal
As always make sure to do your research and take matters into your own hands. Cyber criminals, scammers and hackers are all clever people (for the most part) and they come up with sneaky, intimidating ways to make you give them what they want.
If you have any questions feel free to reach our team and otherwise, share this with your family, friends and colleagues. Education after all is the best defense against this type of crime.
For further information about IRS scams check out this site
The post Popular Phone Scams & How To Avoid Them Part 2 appeared first on Andromeda Technology Solutions.
In recent months, Google has taken steps to tighten up its processes so that fewer poisoned apps find their way into the Google Play Store.� In addition to that, the company has stepped up its efforts to ruthlessly track down and remove malicious apps whenever and wherever they are found.� By most accounts, that effort has been successful.
Sadly, it hasn't been completely successful, or as successful as they'd like it to be.� Recently, independent security researcher Lukas Stefanko pointed the company to more than a dozen malicious apps still lurking on the Play Store. Worse, taken together, those apps had been downloaded more than half a million times.
Google acted swiftly and removed the offending apps, but based on the number of downloads, the damage has certainly been done.
What's worrisome is that these apps survived for quite a long time and managed to go undetected, even after Google strengthened their processes.� Even worse, all the apps can be traced back to a single author, "Luiz Pinto," which is no doubt a pseudonym.
All of the apps were disguised as games and had interesting looking thumbnails to entice users to download them. None of them actually worked, and would crash when users would try to run them. Then the program would ask to install an additional APK (which would vary from instance to instance), but in no case was something benign installed.
All of the secondary APKs were malicious in their nature, designed to steal data in one form or another and send it back to the app's owner.
Clearly, Google has more work to do in this area, but the number of apps and downloads taken as a percentage of the Play Store as a whole are miniscule.� Even so, it's a disturbing report, especially not long after Google made headlines for improving their processes.