Phone System Services -Dupage-County, IL
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Dupage County, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
We’ve all been there. . .you’re on the line with tech support, trying to figure out why a piece of equipment isn’t working properly. You’ve been connected with a friendly (hopefully) employee at a help desk somewhere and they ask a few famous questions: “Did you check to make sure it’s plugged in?” “Is your internet working?” “Did you try turning it on and off?”These questions can seem a bit ridiculous when you are on the phone, but you wouldn’t believe how often something as seemingly simple as checking a cable, power source, or on/off switch can be the solution to some of your technical issues.These strategies don’t just work for your office PC or your entertainment system at home either. The questions might be a little different, but you can do some basic troubleshooting on your business phone system when things are acting up. Read on to learn three basic steps you can take to troubleshoot common telephone system issues before calling in your telecom vendor for advanced assistance.
Top 3 Common Professional Phone System Issues
1. Check to See if Your Power Source is Functional
There is almost nothing worse than walking into the office in the morning to find your professional phone system is down. This is a big deal and you’ll want to get the system back up as soon as possible: but before you panic, you’ll want to head to your IT closet (or wherever the PBX box is stored). Once there, our technical team recommends locating the power cord and your backup power source or UPS (Uninterruptible Power Supply). Unplug the PBX power cord from the UPS and plug it directly into your electrical outlet. If the system receives power and turns on – you know that the issue isn’t your phone system. You just need a new UPS.
An average life cycle for a backup power supply is approximately 3-5 years. So having a spare is a good way to avoid issues related to UPS failure.
If plugging your system directly into your electrical outlet doesn’t get you up and running, it’s time to call your telecom service provider and get advanced technical assistance.
2. Check Phone Cords and Handsets
Sometimes your professional phone system is working, but call quality is on and off. For example, you are on the phone and you can hear the caller, but they can’t hear you speak or vice versa. You may also feel that the sound quality is distorted from time to time.
Often, these issues can be resolved by replacing the cord that connects your phone to the physical handset. If that doesn’t work, you may want to consider replacing the entire handset. It can be helpful to keep a few spare parts like these at the office to quickly change things out and fix these small issues. If you end up needing to replace an entire handset, you may need to call your professional phone system support team so that they can program your handset. In some cases if you have your system configured properly, this can be accomplished remotely and you don’t even have to have a technician come on site.
3. Determine if All of Your Lines are Down or if Only Certain Lines are Down
Sometimes for a number of reasons you may have one, multiple or all lines ‘down’ (no ring tone and no ability to make outbound or take inbound calls). Before you reach out to your service provider or your telephone system vendor, it is a good idea to determine which lines are impacted.
To do this, all you have to do is grab a list of your various phone lines and try to make an outbound call from each. If you can make a call, that line is working fine. If you don’t get a dial tone and can’t make a phone call – you’ve got a dead line.
Your next step is to call your telephone service provider and have them troubleshoot the issue to get your service reconnected.
It should be said that you can always call your professional phone system support company to help you troubleshoot any issue you have with the telephones at your office. That’s what we are here for! But, you can save yourself some time and potentially even some money by going through some of the tests above before scheduling a technician to come out on site or work on your system remotely.
The post 3 Professional Phone System Troubleshooting Techniques for Common Issues appeared first on Andromeda Technology Solutions.
Since VoIP came on the telecom scene back in the early 2000’s it has grown in popularity and become a commonly used term in the business community. With more and more technology moving to internet/cloud based delivery it makes sense that our phones do the same.
VoIP offers many features that a legacy phone system doesn’t. When it comes to choosing a system that connects your business to the outside world, you have to take many factors into consideration.
That being said, we would like to provide you a brief list of pros and cons to VoIP systems. Remember, each business and each setup interact with VoIP differently. Some of these may or may not apply to your phone company. It is always important to consult a reputable vendor who understands both your telephone and your current IT setup first.
The VoIP Option: Pros & Cons Explained
Monthly Cost Savings: Perhaps the biggest advantage of choosing VoIP is the opportunity for monthly savings. Traditional systems depend on landlines (POTS lines) to connect your calls. Some VoIP systems allow you to cancel all landlines and connect calls via internet. This cuts out the middle (your phone company). Do not be fooled though. You still pay for service to this system on a per phone basis.
Lower Hardware Costs: VoIP systems are typically less costly up front. This depends on the type of system you are purchasing and the options your vender offers. Sometimes there is no upfront cost at all for these systems. However, we all know nothing in life is REALLY free. Many times when a company offers free hardware, they build that price into your monthly cost. Be sure to look into this before signing on the dotted line.
Versatility and Scalability: VoIP allows you to tailor your phones and features to your business needs. Systems come as basic or feature rich as you want. Do you need CRM features? Call parking? Auto attendant? Twinning? Presence Management? These are all features that VoIP can provide. It should be mentioned that PBX systems offer these functions too.
Portable/Professional: VoIP is great for people on the move. Switching from an office phone to a mobile phone? VoIP can make a switch between phones seamless. These features allow clients to transfer quickly between phones. Imagine you are on the phone with a prospect and don’t want to hang up but you’ve got a meeting you have to leave for . . . with enhanced features you can press a button and transfer that call to your cell phone without the prospect even knowing you’ve left your office.
Sound quality: When transferring calls over the internet instead of a landline, there can be a decrease in the sound quality. VoIP takes up more bandwidth and depends on a strong internet connection for best call quality. Not only do you need a constant and steady internet connection, you also need to make sure that your bandwidth will support the demands of your office.
Power outages: VoIP requires power and an internet connection, so if power goes out you can expect service disruptions for your phones. Having one emergency landline or call forwarding takes care of this problem, in case an emergency ever arises.
Hidden Costs & Hardware Ownership: While we mentioned cost savings as a plus for VoIP phones, those same savings can bite you in the end. Be wary of a provider offering free equipment. This typically means they are charging you EVERY month for hardware. On top of that, many VoIP providers entice customers with great deals on hardware but aren’t clear about who owns what. If you aren’t clear about those finer details you may find yourself paying every month for years on hardware you don’t even own only to have it taken away when you switch providers.
If you’ve made it this far into this article, I’m sure you’ve noticed that each characteristic has positive and negative elements to it. Phones are a very tricky topic for many business owners.
The one absolute positive you have is that by collaborating with Andromeda, you’ve chosen a technology partner that puts your interests above all else. We help our clients install all varieties of phone systems including PBX Systems, Hybrid IP Office systems, Cloud VoIP systems and more. The most important piece of the VoIP puzzle is choosing a vendor you trust.
If you are considering a new phone system for your business, give us a call today and let us guide you through your options.
The post The VoIP Phone Option: Pros & Cons Explained appeared first on Andromeda Technology Solutions.
As a consequence, they have released new patches for Experience Manager, InDesign, and Framemaker.
Of these, the patch for Experience Manager is the largest, and addresses a total of five critical vulnerabilities, tracked as:
In addition, the latest Experience Manager patch addresses six other issues deemed serious, including one that is described as an "execution with unnecessary privileges" that can lead to information disclosure.
If you're running Experience Manager 22.214.171.124, 126.96.36.199, 188.8.131.52 and earlier, or version 6.2 SP1-CFP20 and earlier, then your system is vulnerable.
The patch for InDesign addresses a total of five vulnerabilities, all described as memory corruption flaws, and are tracked as:
These flaws impact InDesign versions 15.11 and below.
Finally, the Framemaker patch addresses two critical security vulnerabilities, tracked as CVE-2020-9726, and CVE-2020-9725. Both of these, if exploited, impact all supported versions of the program.
The company has stressed that none of the flaws addressed in their most recent product patches are currently being used in the wilds, but if you use any of the products listed above, you should make installing the latest patches a priority in order to minimize your risk. After all, it's just a matter of time.
Kudos to Adobe for their fast action on addressing these flaws, but here's hoping the company can finally get their arms around the issues they've been having with their product line soon. The last patch the company released for their popular Acrobat reader addressed 26 bugs of serious or critical importance, and of course, their beleaguered Flash Player has caused no end of trouble for the company and the folks who rely on it.
In any case, these are important patches, and if you use the software mentioned above, they deserve priority.