Phone System Services -Crest-Hill, IL 60403
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Crest Hill, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
VoIP (Voice over Internet Protocol) phone systems continue to add new features, integrations and capabilities for business of all sizes and markets.
Cloud technologies allow VoIP phone systems enhanced flexibility and scalability which makes them attractive for business owners and managers.
Each year, new technologies are introduced and in 2019 there are some pretty neat advances in the world of VoIP phone systems.
VoIP Technology for Chicagoland Professionals: New Trends and Topics in 2019
VoIP Phone Systems can help you improve account management and client relationships . . .
Phone systems help you stay connected with your staff, vendors and clients. You pick up the phone, hear a dial tone, type in a code and connect. But what else could you get from your phone system? What other features are out there?
Call Analytics: There are many data points you can assess using call analytics and your VoIP phone system. Get insights into average call length, call counts, and even staff availability. You can see what teammates tend to miss calls more often, what times of day calls are missed, what times of day call volumes peak and more.
Dialer: a dialer can give your sales and marketing team a big productivity boost. This also cuts down on misdials and will increase call volume in most cases.
CRM Integration: in 2019 we expect that more and more VoIP providers will expand integration options with popular CRM solutions. This will connect your data, your dialer and your CRM (customer relationship management). Integration is something you want to consider when choosing the solution for your business.
Artificial Intelligence (AI) Technology will expand into new places
AI is exciting and opens up possibilities for many technologies and systems including your VoIP phones. AI is very good at automating tasks, segmenting data and even analyzing certain sets of data. Some of the ways this is anticipated to expand in 2019:
Customer Satisfaction Analysis: As AI continues to get more powerful, VoIP phone systems with call recording enabled could see benefit for customer satisfaction purposes. AI can detect moods based on speech patterns. This data will be invaluable once these solutions hit the market.
AI Enabled Translators: For businesses with global needs, AI translators are anticipated to assist with conference calls and translation in real time.
Enhanced Interactive Voice Response & Auto Attendant: AI is changing the way Auto-Attendants and virtual receptionists work. Instead of a static program, AI allows callers to ask questions and interact with systems with a goal of routing calls quickly and to the appropriate destination without a full time receptionist managing inbound calls.
Expansion of 5G service will increase call speed, quality and capabilities
While 5G service is available to certain areas and businesses already, this technology is not readily available all over the United States just yet. That said, as service providers invest in infrastructure, 5G will come to an area near you. When it does you will notice improvements to the functionality of your system (most likely). After all, a cloud based VoIP phone system operates over your internet connection. So, the stronger and faster your service is (5G vs. 4G), the better your experience will be. Look forward to fewer dropped calls, better call quality and decrease in service interruptions as 5G becomes available near you.
As always, it must be said that most or all of these functions/capabilities will be available and applicable for on-prem phone solutions, digital solutions and modern PBX phone systems.
If you are interested in discussing the future of your phone system, one of these new trends or anything related to your business phone system, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com.
The post Professional VoIP Phone Systems: Top Trends and New Ideas for Your Business & Office appeared first on Andromeda Technology Solutions.
There are many options available to you when purchasing a professional telephone system.
And there are many companies out there that want you to purchase your professional phone solutions from them.
So – how do you make sure you are getting the best phone system for your business AND make sure that you are working with a company that puts your interests first?
We’ve put together a list of 5 of the top questions you should ask yourself when it comes to a professional telephone system and the telephone service providers that install them for your business.
5 Questions You Want To Ask Yourself Before Purchasing A Professional Telephone System
1. What are your 5 year total costs for the system?
This is an important question that is often overlooked when purchasing a professional telephone system. There are many factors that impact total cost but typically there are two different types of systems that you are taking into consideration.
- Hosted VoIP Telephone Systems
- On Premises PBX Telephone Systems
Within those two options there are different options and models but the key difference is where the majority of the hardware exists.
In a hosted or cloud based phone system, you don’t have equipment in the office. Instead it is ‘hosted’ in the cloud. You simply have phones that you plug into the network.
With an on premises solution, your professional telephone system and equipment exist in your office. Most of the time this is in a ‘box’ mounted in your IT closet.
The reason the distinction between these two is important is because they have different costs associated with them.
With hosted VoIP you are essentially paying every month for service to the phones and the software that allows inbound and outbound calls to your network.
With an on premises system, you buy the hardware up front and you pay for telephone lines (POTS lines) to give you connectivity.
To look at costs for each type of system you’ll want to consider recurring monthly service charges, hardware costs and service/maintenance costs.
NOTE: when considering a hosted VoIP phone system, make sure that you find out what your taxes will be each month. Many times, these rates are not included in quotes and can add on hundreds of dollars to your monthly costs.
2. Who owns the equipment?
When it comes to any hardware you are using at the office, it is important to figure out who actually owns the equipment.
With an on premises option, you buy the hardware up front and install it. You own it. Simple as that.
If you choose to go with a hosted solution, you want to look into who actually owns the equipment. Many times, you are renting the phones you use from your service provider. Even if you are only paying $25.00 per phone per month, multiply that out over a year and look at how much you’ve paid to rent out phones you don’t own.
On top of that, if you ever want to switch providers or decide you want to purchase an on premises system, you have to give the phones back and start from scratch. All that money spent on renting equipment is out the door with nothing to show for it.
3. Who is going to help you service your telephone equipment?
Things break – unfortunate but true. So when you are having issues with your phone system, who will you call to come out and service it? How long will it take for technicians to get to your issues? Do you have a dedicated team or is it just whoever is available? Do they offer emergency service?
These are all questions you’ll want to ask anyone proposing their phone solution to you. All too often, business owners are sold on phone solutions that have no local service providers for technical issues.
Different technology vendors work with specific types of systems and you want to make sure you are buying a system that you can get serviced professionally and promptly.
4. Will the telephone solution grow with your business?
Each telephone system has its own list of features and compatibilities. But each one also has specific capabilities when it comes to scaling.
There are specific hardware components in phone systems that limit the number of telephones, calls or mailboxes you can set up at any one time.
If you are purchasing a system today but plan to add a call center next year, you want to make sure that you talk to your vendor about that before you purchase. That way, you can make sure that your solution is capable of that type of growth.
Not only that, depending on your business model and needs, you’ll also want to make sure that you choose a telephone system that best suits your day to day practices which brings us to our fifth question.
5. Does this phone system offer all of the features and functions you need?
Every business has its own needs when it comes to phones. Some are very simple and others are more complex. If you use your phones the way many small to midsized business do, all you’re looking for is a connection, some basic functionality (receptionist phone, easily transfer calls, put people on hold, maybe a conference phone for conference calls etc.).
At the same time, you may have a sales team that is constantly on the road which means you’d like the ability to transfer calls to your cell phone, voicemail-email set up, voicemail to text set up. You may want direct extensions or maybe when an inbound sales call comes in you want every sales person’s phone to ring until someone picks up.
The list of features goes on and on. And that doesn’t even include third party applications that integrate security, presence management and more.
Make sure you are working with a vendor that can help guide you and manage the different functions and features on the market.
Request a Consultation
A Professional Telephone System can be complex but it definitely doesn’t have to be.
If you’re in the right hands with a vendor who makes it a priority to get to know your business and your needs, most of these questions can be answered without an issue.
If you’re thinking about adding to your phone system, switching to a different type of system or you know you need something new but don’t know where to start, our account managers are ready and more than willing to help guide you through the process.
Take the first step and give us a call at the office (815) 836-0030 or fill out the form below and request a phone call with our team.
The post 5 Questions You Want To Ask Yourself (And Your Vendor) Before Purchasing A Professional Phone System For Your Business appeared first on Andromeda Technology Solutions.
Intel has been in the news several times over the last 18 months due to serious security flaws that have been found in their chipsets, beginning with the dreaded Spectre and Meltdown flaws.� Now with MDS attacks, they're not the only ones.�Recently, researchers have discovered serious flaws in Cisco products that would allow a determined hacker the ability to attack a wide range of devices.
These would be devices used by businesses and government agencies, including routers, switches and firewalls. The new vulnerability is being tracked as CVE-2019-1649, and has been dubbed 'Thrangrycat' by researchers from Red Balloon Security, who first discovered it.
The research team had this to say about the vulnerability:
"An attacker with root privileges on the device can modify the contents of the FPGA anchor bitstream, which is stored unprotected in flash memory.� Elements of this bitstream can be modified to disable critical functionality in the Trust Anchor module (Tam).
Successful modification of the bitstream is persistent, and the Trust Anchor will be disabled in subsequent boot sequences.� It is also possible to lock out any software updates to the Tam's bitstream."
Ominously, the research team added the following note:
"By chaining the Thrangrycat and remote command injection vulnerabilities, and attacker can remotely and persistently bypass Cisco's secure boot mechanism and lock out all future software updates to the Tam.� Since the flaws reside within the hardware design, it is unlikely that any software security patch will fully resolve the fundamental security vulnerability."
Even so, we can expect Cisco to do something along those lines to at least blunt the risk, and they're no doubt already looking at the hardware architecture to find a solution going forward.� To this point, the company notes that they've not detected any attacks exploiting these vulnerabilities, but now that the research has been made public, that may change.