Phone System Services -Chicago-Ridge, IL 60415

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.

But what happens if nobody is available to take the call?

Hopefully you have a professional voicemail set up to receive messages.

For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.

So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?

You contact your technology partner and have them install Enhanced Voicemail features on your system.

Enhanced Voicemail Features

What is Enhanced Voicemail (VM)?

In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.

There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.

Voicemail to Email

Probably one of our most requested VM enhancements is Voicemail to Email.

This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.

For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.

Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.

With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.

Voicemail Transcripts

Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.

This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.

No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.

If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.

The post How to Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.

Last month we took a look at a couple different types of phone scams . We discussed the “Can You Hear Me?” scam and took a close look at Vishing scams. There were also some helpful tips that you can use and share with coworkers/friends.

If you didn’t catch the article, give it a read . . . you won’t be disappointed.

SMShing Phone Scams

Now, this may sound ridiculous but the scam is pretty tricky and very dangerous.

Similar to other ‘phising’ style scams, this fraud is based upon sending an SMS (text) message to your mobile device that tries to get you to provide specific information.

The criminal might ask you for login info, security updates, payment information verification or any number of things.

Like many other scams, there are ways to avoid and protect yourself from these attacks.

• NEVER provide security details over the phone unless you have directly reached out to the proper contacts. A bank, or any institution for that matter, is not going to text you and ask you to update security info or payment info or ANY info!
• Phone Number – never trust anything or anyone when it comes to your bank info. If the bank calls you, tell them you will call them back, then dial the number on the back of your card or the direct line to the bank.
• Trust your gut, don’t allow anyone to rush or pressure you and respond accordingly. Everyone is aware of how hyper alert we are these days, it never hurts to double check things and protect yourself. Better safe than sorry they say!

IRS Phone Scams

While we mentioned the IRS in our last post, we didn’t dive into the specifics of how criminals try and scam you via the IRS.

For the most part, when someone is contacted by the IRS it is pretty serious. Few questions are asked and you just want to figure out what went wrong right?

This is how scammers take advantage of you.

They use Caller ID software to mask their number and make it look like a government call. Then, criminals will tell you any number of things to try and get sensitive information.

You owe the IRS . . . .
There is a discrepancy with your taxes
If you don’t pay the authorities will arrest you

All of this is an intimidation technique and you don’t have to fall for it.

The IRS will not:

• Demand any type of immediate payment
• Ask for credit or debit card information over the phone
• Threaten to arrest you
• Refuse to allow you to ask questions or appeal

As always make sure to do your research and take matters into your own hands. Cyber criminals, scammers and hackers are all clever people (for the most part) and they come up with sneaky, intimidating ways to make you give them what they want.

If you have any questions feel free to reach our team and otherwise, share this with your family, friends and colleagues. Education after all is the best defense against this type of crime.

For further information about IRS scams check out this site
https://www.irs.gov/newsroom/irs-urges-public-to-stay-alert-for-scam-phone-calls.

The post Popular Phone Scams & How To Avoid Them Part 2 appeared first on Andromeda Technology Solutions.

F-Secure recently published a new report, and their findings are disturbing.

The click rates on spam emails increased to 14.2 percent for the second half of 2017, up from 13.4 percent reported in the first half of 2017.

The increase seems to be driven by two factors.

First, more intense targeting of smartphone users, who are typically more distracted and not paying as much attention when opening and reading emails.

Second, a slight increase in sophistication.� For instance, an email that appears to come from a known sender is 12 percent more likely to be opened and responded to, so hackers are using this approach more often.

Even so, the report isn't all bad news.� While spam is still the most common means of attack, it's highly inefficient, relying on brute force (volume) rather than an abundance of sophistication.� Second, the report reveals that 85 percent of malicious attachments are made up of just five file types:

• *.7z
• *.PDF
• *.XLS
• *.DOC
• *.ZIP

Knowing this, a savvy user who's paying attention can more easily avoid falling into the trap of the hackers.

Other highlights from the report include:

• 46 percent of all spam campaigns are related to online dating
• 23 percent contain the malicious attachments described above
• 31 percent contain links to malicious websites

Sean Sullivan, an F-Secure Security Advisor had this to say about the report:

"We've reduced criminals to spam, one of the least effective methods of infection.� Anti-malware is containing nearly all commoditized bulk threats.� And honestly, I don't see anything coming over the horizon that could lead to another gold rush, so criminals are stuck with spam."

Overall, the report is bad news mixed with some good.� One thing it clearly underscores is the continuing importance of ongoing email education for all employees of companies of any size.

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