Phone System Services -Chicago-Ridge, IL 60415

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

Here at Andromeda, we wanted to bring you something a bit different for this month’s telecom blog. See below for a 2 minute video clip on 3 Benefits In Favor Of Upgrading To A VoIP Phone System. (Full transcript below)

Technology and the way we communicate with people has changed leaps and bounds over the last ten years. In business today, staying connected is no longer a luxury but is an expectation to meet goals and drive success.

Why Upgrade To A VoIP Phone System, Voice Over Internet Protocol?

Let’s look at 3 major benefits of upgrading your phone system to VoIP (Voice over Internet Protocol).

1. Lower overall cost than a traditional phone system – VoIP greatly reduces calling costs. Whether you make long distance/international calls, have multiple locations or make lots of calls locally. VoIP can utilize the internet and new phone services to transport calls while saving you money.
2. Mobility – many new voice over internet protocol systems have the ability to integrate with mobile solutions, to provide consistent availability and access no matter where a user is located. What does this mean? Users no longer remain tethered to an office desk phone and become reachable whether they are on the go, remote or outside of the office.
3. Feature rich communications – VoIP phone systems allow for a much broader range of features then a traditional phone system provides. For this reason, total cost of ownership is significantly lowered. Features such as integrated fax, voicemail to email, click to call, “find-me-follow-me”, video conference calling as well as user presence remain easily available through feature enhancements rather than hardware add-ons previously required in the past.

If you have been thinking about upgrading your phone system or interested in lowering your business costs, call us. One of our team members can assess your current situation and often times, the phone system and features you are looking for can easily be financed through the cost savings VoIP offers alone.

To find out more about VoIP for your business, send us an email or give us a call today!

The post 3 Benefits In Favor Of Upgrading To A VoIP Phone System appeared first on Andromeda Technology Solutions.

Email, text messaging and chat applications may help you stay connected with coworkers and colleagues, but the traditional telephone and phone call remain a staple of business communication.

In fact, a phone call remains the #1 method for initial contact above any other method including contact forms and email.

Your prospects are picking up the phone all day – and it’s pretty safe to say you are too. Think about it. How many times a day are you picking up the phone on average?

• Calling coworkers
• Calling customers
• Calling vendors
• Sales calls
• Conference calls

You get the idea . . .

So imagine coming in to work for the day and finding out that your phone system is ‘down’.

No calls in – no calls out.

Think about what that might mean for your business: lost productivity, upset customers, missed opportunities. It adds up quick.

Our professional phone systems are important but often overlooked when it comes to service and maintenance. There comes a point when a professional phone system is going to reach end of life. It isn’t pleasant, but it’s a fact.

With that in mind, here are a few signs it’s time to think about and prepare for a new professional phone system.

4 Key Signs Your Professional Phone System is Failing

1. Your Phone System is 10+ Years Old

Many times, Andromeda helps businesses work on and maintain phone solutions and systems that are over 10 years old. They work just fine, serve their purpose, and ‘you don’t need to fix what isn’t broken’, right?

Once a professional phone system or an on-premises digital PBX system passes 10 years of age, it is a good time to assess your options. While the system may be working just fine, there is no guarantee it won’t crash due to several different factors.

Sometimes you can get by with replacing parts or service visits but there comes a time when nothing can be done and the system is done for.

Once your professional phone system hits its 10^th birthday you should probably sit down with your telecom service provider and discuss your options.

2. Connection Issues (Static, Dropped Calls)

While there may be other reasons for connection issues, legacy phone solutions and systems close to end of life tend to see an increase in connectivity problems.

If your phone calls start sounding static filled, or if phone calls are regularly dropping for no reason, you should reach out to your telephone service company and schedule a service call.

They will be able to determine what might be going on. Depending on the answer, it might be time to consider your options and prep for a new system.

3. Voicemail/Programming Issues

A common indicator of a failing phone system is an increase in programming malfunctions or issues.

Some regular programming issues are:

• Loss of programming records
• Incorrect time/date
• Calls getting mixed up or going to incorrect extensions
• Voicemails disappearing
• Display malfunctions (lighting or wording)

These issues are more than annoying: they can lead to miscommunications and frustrated clients/coworkers.

4. Overheating Systems

Most older professional phone systems don’t have the best built-in cooling elements. Over time, as the system ages, this can put stress on it and lead to overheating issues. Some businesses temporarily cope by placing a fan near the head of the unit or the PBX, but this is only a quick fix and won’t help long term.

A system with temperature issues is giving you a clear signal that it is nearing the end of its usability.

Recognizing the Signs

There can be other signals that a professional phone system is in need of attention or replacement, but these four are all a good indicator that its time to start exploring your options.

In our next article we will explore the steps you can take to prepare for phone system emergency and replacement.

If any of the above issues sound familiar or you believe that your professional phone system is nearing the end of life, please reach out to our team. We can help guide you towards a new and professional phone solution that fits your needs, your business, and your budget.

Give us a call at (815) 836-0030 or send us an email with your inquiry at Contact@WeNetwork.com.

The post Key Signals Your Professional Phone System is ‘Failing’ or Nearing End of Life appeared first on Andromeda Technology Solutions.

Do you frequent the website bodybuilding.com?

If so, be advised that the site has been breached.

According to a recent statement by the company behind the site, the breach occurred in February, 2019 and had its origins in a phishing email the company received back in July of 2018.

A detailed account of the incident was published on the company's help center and contained most of the elements we've come to expect when things like this happen:

• The company is very sorry that it happened
• "Certain" customer/member information may have been compromised
• The company has been working with law enforcement and has brought in a third party to assist with the forensic investigation, which is ongoing

The company also stressed that while partial payment account numbers were compromised, no full debit or credit card information was at risk. That is because the site only stores the last four digits of payment cards if and when a given user opted to have the data stored by the website.

Again in keeping with the common response to incidents like these, Bodybuilding.com reported that in exercising an abundance of caution, they are force-resetting all user passwords.� If it's been a while since you've logged on, just be aware that the next time you do, you'll be prompted to change your password.

As to the specific data that was compromised, according to the latest information posted by the company, the following information was accessed by unknown third parties:

• User name
• The email address you used to sign up for the service
• Your billing and/or shipping address
• Your phone number
• Your order history
• Your birthday
• Any correspondence that may have occurred between you and the site administrators
• Any other information you included in your profile

As ever, if you're using the same password on this site that you use on some other, be sure to change both immediately. Try hard to break the habit of using the same password across multiple web properties.

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