Phone System Services -Chicago-Ridge, IL 60415

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

It costs money to make money.

It’s safe to say that you’ve heard this phrase somewhere – especially if you own or manage a business.

Rent . . . Employee Salaries . . . Utilities . . . Outsourced Services . . . Supplies . . . the list goes on and on and on.

With the cost of being in business steadily increasing, it is important to save where you can.

We speak with business owners about how technology can add value on a daily basis. We assist in improving uptime which increases productivity, we help business owners and managers secure their data so they can rest easier knowing they have proper protection in place.

We help business owners secure their physical locations with access control, security cameras and burglar systems.

We even help businesses increase revenues with professional website development and digital marketing strategies.

All of that said, there is still one area that we see business owners overspending on time and time again.

Care to guess what that might be? . . . if your phone bill came to mind you nailed it!

If you are like many other professionals, you want to take a good look at your phone bill but don’t know where to start. With that in mind we grabbed a few things to pay attention to and cost saving ideas that you’ll find below.

Tips and Tricks to Help From Overpaying on Your Business Phone Bill

Pay close attention to your contract dates

While there is a certain expected increase in services over time, all too often companies are being overcharged every month by their service provider because they are out of contract.

Service providers don’t want you on a month to month agreement. They want to know they have your business for extended periods of time.

On top of this, the end of your current contract is a great time to see what else is out there. Even if you stay with the incumbent provider, you’ll know that you are getting the best rate and may be able to get a deal for sticking around instead of jumping to the competition.

Take a look at how your phones are serviced

Getting your business “in the cloud” is a big topic these days. With many different cloud based applications and even cloud based hardware, it is no surprise that your phones also have cloud options.

There are many types of phone systems available to you and they are serviced differently which means that they have different costs associated as well.

While we won’t dive into too much granular detail, your main options for a phone system are on premise digital systems, on premise IP based systems and other cloud based systems or VoIP (Voice over Internet Protocol) systems as they are commonly known.

At times, a VoIP system may offer a cheaper monthly expense but over time it may end up costing more than your traditional PBX or on premise solution.

We would recommend bringing in professional assistance before switching from an on premise system to a cloud based or VoIP system. There may be infrastructure costs or other back end costs associated with this switch you should be aware of before making the change.

Make sure all of the lines you pay for are in use

This may seem like a no brainer but as your organization grows and you have more phone lines in service, it is easy to forget that one or many might not be necessary.

The most common instances of these forgotten lines are dead extensions, fax lines or other dedicated office equipment lines and potentially even dedicated lines for security.

You obviously don’t want to disconnect these without investigating how it might impact things at the office – especially if the lines are dedicated to security.

We’d suggest having a professional technician come on site to test and document your lines if you believe you are paying for lines that aren’t being used.

Consider a PRI

A PRI is a Primary Rate Interface but the acronym is a commonly used term for phone bills and the telecommunications industry.

In a nutshell, a PRI is a circuit with a physical device on site that allows you to group multiple analog lines or DID (Direct Inward Dialing) numbers onto one circuit.

We’ve found that a PRI cuts down costs for companies with approximately 6 analog lines or more. Instead of paying a monthly fee for each of those lines, you pay a fee for the service to your PRI and an upfront cost for the hardware.

Of course, this doesn’t save you money in every instance but more often than not, using a PRI will cut your monthly bill a bit.

Check your bills regularly

There are many different reasons you want to check your phone bill every month.

Service providers may change rates, add fees or any other number of things and if you pay the phone bill without regard or even set it up on auto pay it may take months before you recognize the discrepancies.

The more comfortable you are with reading your phone bill, the more you will understand about the different fees and charges and the less likely you are to have random fees or charges go unnoticed.

When all is said and done, we suggest taking a deeper look into your phone bills about every 6 months. You can do this yourself or task an outsourced firm to do it. There are even brokers out there that  you can contract to shop rates and ensure you get the best deal.

Andromeda is not in the business of providing your actual phone connection, but we are in the business of providing you with the best technology and customer service experience with your phone system.

With that in mind, if you ever have a question about something you aren’t sure about on your bills, our staff is more than welcome to help you out.

The post Are You Overpaying On Your Phone Bill? Tips and Hidden Tricks to Save On Your Business Phone Bills. appeared first on Andromeda Technology Solutions.

Have you ever spoken with a telecom salesman? If you have, you probably noticed they speak in what appears to be code. PRI . . . POTS lines . . . PBX . .  .VOIP? What does any of this even mean?

Lucky for you, we decoded some of the most common telecom acronyms so that even you can speak phone system.

 Most Popular Telecom Acronyms

• VoIP – (Voice over Internet Protocol) is an alternative way of making phone calls. VoIP transmits the sounds you make over the standard Internet infrastructure. There are different styles of VoIP systems but the two most common are cloud based and on premise.
• SIP – (Session Initiation Protocol) is an industry standard method of achieving VoIP.  Telephone Systems and many communications devices now have the ability to perform SIP protocol by way of trunk access (dial tone), video, etc.
• PRI – (Primary Rate Interface) a multi-channel digital circuit that brings 24 lines of telephone system communication for incoming/outgoing dial tone. Essentially, it allows multiple inbound and outbound calls at one time. This is often a less expensive approach for a company that has more than 10 analog (POTS) lines.
• PBX (Private Branch Exchange) This is typically a physical box on location at your business that holds all the programming required to make calls, transfer calls, host Voicemail and many other key functions.
• POTS – (Plain Old Telephone Service) also known as analog telephone lines.
• IP-PBX – (Internet Protocol-Private Branch Exchange) is a telephone system that integrates with Internet functionality such as VoIP and SIP services.
• PSTN – (Public Switched Telephone Network) is known as traditional telephone lines.
• ISDN – (Integrated Services Digital Network) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the PSTN.

Got more questions? No worries, check out our Telecom Phone Systems page and let us help answer some of your additional questions!

The post Phone Systems Decoded – 8 Commonly Used Telecom Acronyms & What They Actually Mean appeared first on Andromeda Technology Solutions.

The first browser update of 2019 is officially out. Both Google's Chrome and Mozilla's Firefox browsers are getting a raft of security fixes that will help make Mac, Linux and Windows users safer and more secure.

The latest build of Chrome addresses nearly sixty CVE-level flaws, seventeen of which are rated as being "high" severity, and one rated as 'critical.'

In addition to simply shoring up security, however, this latest Chrome build has a new experimental feature on offer.

You'll need to enable it to test it out, but Google is now experimenting with a feature that will give you a visual warning in the event that you mis-type a URL.� Hackers are in the habit of buying up popular misspellings of mainstream URLs, creating clones of legitimate sites then loading them with malware. So, the new feature is generally seen as a very good thing.

Eventually you can expect to see it become a standard feature of Google's browser, but for the moment, it's entirely opt-in.� If you enable it and mistype a web address, you'll get a dropdown box that displays several possibilities you may have meant instead, allowing you to correct on the fly.

Where Mozilla is concerned, the latest Firefox build patches seven CVEs, three of which are listed as critical with another two listed as high.

While software security is always a big deal, the latest updates for these two browsers address such a wide range of issues that they belong on the must-have list.� Even if you're prone to waiting a bit to install, these two should be given a higher priority if you use either Chrome or Firefox at your company. The new redirect feature in Chrome is well worth testing out.� You'll be impressed.

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