Phone System Services -Chicago, IL 

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

^
Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

^
The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

^
Maintaining Legacy Phone Systems

We can provide ongoing support and maintenance for the most popular telephone systems: Panasonic, Avaya, and NEC and Toshiba. If you would like to experience service from a truly customer-focused organization, call us the next time you need some telephone work on your existing system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX
			Atlas CTX Strata Unified Communications

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

For those of you following this series, this is the third and final installment of a 3-Part Series: Enhanced Phone Features For Enhanced Business. If you’re just tuning in, make sure to check out part 1 & part 2. In the last two articles we’ve covered twinning and the different functions it has in your office as well as hunt groups and the multiple forms they come in. Both of these features can increase communication within your organization as well as productivity. In this final article we are going to dive into two more enhanced phone features: Queuing and Hot Desking.

Enhanced Phone Features: Queuing

Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are busy.

For example, when you call your local pharmacy and direct your call to the pharmacist, you are placed in a specific call queue for that department. That is a combination of the hunt group and queuing feature.

When an extension becomes free, the queued call is then presented. Queue limits can be set so that only a certain number of callers can be in line at any one time. While queuing, a caller can listen to a recorded message or be directed to leave a voicemail for call back if this is configured in your system.

Enhanced Phone Features: Hot Desking

Hot Desking allows multiple users to use the same extension on your phone system. Every user is assigned their own identity so they can receive calls and can access their own Voicemail as well as other functions.

For example, your outside sales staff who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. This is also a valuable tool for remote workers. If you have employees in multiple states etc., they can still have a physical extension.

As we mentioned at the beginning of this article, this is the final portion of a three part series on phone features and how they can enhance your business. Make sure to check out the first two sections:

• Enhanced Phone Features Part 1
• Enhanced Phone Features Part 2

You have a phone system already (we hope) but there’s a strong chance you aren’t leveraging it to full potential. This month we are offering a free consultation meeting to review your current solution and what features best compliment your business. This offer expires 9/15/17 so make sure to take advantage!

Fill out the form below to get in touch with a representative or give us a call today to schedule your consultation.

The post Enhanced Phone Features for Enhanced Business Part 3 (3 part series) appeared first on Andromeda Technology Solutions.

Last month we took a look at a couple different types of phone scams . We discussed the “Can You Hear Me?” scam and took a close look at Vishing scams. There were also some helpful tips that you can use and share with coworkers/friends.

If you didn’t catch the article, give it a read . . . you won’t be disappointed.

SMShing Phone Scams

Now, this may sound ridiculous but the scam is pretty tricky and very dangerous.

Similar to other ‘phising’ style scams, this fraud is based upon sending an SMS (text) message to your mobile device that tries to get you to provide specific information.

The criminal might ask you for login info, security updates, payment information verification or any number of things.

Like many other scams, there are ways to avoid and protect yourself from these attacks.

• NEVER provide security details over the phone unless you have directly reached out to the proper contacts. A bank, or any institution for that matter, is not going to text you and ask you to update security info or payment info or ANY info!
• Phone Number – never trust anything or anyone when it comes to your bank info. If the bank calls you, tell them you will call them back, then dial the number on the back of your card or the direct line to the bank.
• Trust your gut, don’t allow anyone to rush or pressure you and respond accordingly. Everyone is aware of how hyper alert we are these days, it never hurts to double check things and protect yourself. Better safe than sorry they say!

IRS Phone Scams

While we mentioned the IRS in our last post, we didn’t dive into the specifics of how criminals try and scam you via the IRS.

For the most part, when someone is contacted by the IRS it is pretty serious. Few questions are asked and you just want to figure out what went wrong right?

This is how scammers take advantage of you.

They use Caller ID software to mask their number and make it look like a government call. Then, criminals will tell you any number of things to try and get sensitive information.

You owe the IRS . . . .
There is a discrepancy with your taxes
If you don’t pay the authorities will arrest you

All of this is an intimidation technique and you don’t have to fall for it.

The IRS will not:

• Demand any type of immediate payment
• Ask for credit or debit card information over the phone
• Threaten to arrest you
• Refuse to allow you to ask questions or appeal

As always make sure to do your research and take matters into your own hands. Cyber criminals, scammers and hackers are all clever people (for the most part) and they come up with sneaky, intimidating ways to make you give them what they want.

If you have any questions feel free to reach our team and otherwise, share this with your family, friends and colleagues. Education after all is the best defense against this type of crime.

For further information about IRS scams check out this site
https://www.irs.gov/newsroom/irs-urges-public-to-stay-alert-for-scam-phone-calls.

The post Popular Phone Scams & How To Avoid Them Part 2 appeared first on Andromeda Technology Solutions.

The "Spectre" vulnerability that impacts literally every Intel chip made over the last decade keeps finding new ways to make the news.� In this instance, researchers at Ohio State University have discovered a new variant of the vulnerability that they have dubbed "SGX Spectre."� To understand how it's different, a bit of explanation is in order.

SGX stands for "Software Guard eXtensions," and is a feature only found in the latest Intel processors.� It allows applications to create "data enclaves," which are hardware-isolated portions of a CPU's processing memory.� The purpose of such enclaves is to give applications a secure space to run operations that deal with especially sensitive data, like passwords and encryption keys.

The original Spectre and Meltdown vulnerabilities were unable to extract any data from SGX enclaves, but SGX Spectre can. Even worse, the recent Spectre patches will do nothing to prevent it.

Intel has announced that on March 16, it will release an update for its SGX SDK that adds SGX Spectre mitigations.� App developers will need to integrate the update into their SGX-capable apps and issues an update to all users.

The research team had this to say about the recent discovery:

"SgxPectre Attacks can completely compromise the confidentiality of SGX enclaves.� Because vulnerable code patterns exist...and are difficult to be eliminated, the adversary could perform SgxPectre Attacks against any enclave programs.

Because there are vulnerable code patterns inside the SDK runtime libraries, any code developed with Intel's official SGX SDK will be impacted by the attacks.� It doesn't matter how the enclave program is implemented."

In addition to the discovery of SGX Spectre, the research team discovered new variations of the original security flaws, which they have dubbed MeltdownPrime and SpectrePrime, respectively.� Needless to say, more patches will be forthcoming.

�

Aggregated