Phone System Services -Calumet-City, IL 60409
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Calumet City, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Here at Andromeda, we wanted to bring you something a bit different for this month’s telecom blog. See below for a 2 minute video clip on 3 Benefits In Favor Of Upgrading To A VoIP Phone System. (Full transcript below)
Technology and the way we communicate with people has changed leaps and bounds over the last ten years. In business today, staying connected is no longer a luxury but is an expectation to meet goals and drive success.
Why Upgrade To A VoIP Phone System, Voice Over Internet Protocol?
Let’s look at 3 major benefits of upgrading your phone system to VoIP (Voice over Internet Protocol).
- Lower overall cost than a traditional phone system – VoIP greatly reduces calling costs. Whether you make long distance/international calls, have multiple locations or make lots of calls locally. VoIP can utilize the internet and new phone services to transport calls while saving you money.
- Mobility – many new voice over internet protocol systems have the ability to integrate with mobile solutions, to provide consistent availability and access no matter where a user is located. What does this mean? Users no longer remain tethered to an office desk phone and become reachable whether they are on the go, remote or outside of the office.
- Feature rich communications – VoIP phone systems allow for a much broader range of features then a traditional phone system provides. For this reason, total cost of ownership is significantly lowered. Features such as integrated fax, voicemail to email, click to call, “find-me-follow-me”, video conference calling as well as user presence remain easily available through feature enhancements rather than hardware add-ons previously required in the past.
If you have been thinking about upgrading your phone system or interested in lowering your business costs, call us. One of our team members can assess your current situation and often times, the phone system and features you are looking for can easily be financed through the cost savings VoIP offers alone.
To find out more about VoIP for your business, send us an email or give us a call today!
The post 3 Benefits In Favor Of Upgrading To A VoIP Phone System appeared first on Andromeda Technology Solutions.
When we discuss security at your office and safety, often times that points to a discussion about professional access control, security camera systems, burglar alarms and integrated security solutions. But, your professional telephone system plays a very important role in the safety of your office and your employees. Accidents and incidents happen and one of the first things any person says or does in an emergency is call 9-1-1.
There are important functions and settings within your telephone system for emergencies and some of these settings are now mandated by federal law.
In February of 2018, President Donald Trump signed into law H.R. 582 (commonly referred to as Kari’s Law), which requires that all multi-line phone systems allow for a direct dial of 9-1-1.
This means that instead of dialing an 8 or a 9 first like your system may require for typical outbound calls, an employee or guest at your business must be able to pick up a phone, dial 9-1-1 and be connected.
Additionally, your phone system “must be configured to notify a designated central point of contact when someone initiates a call to 9-1-1 using the system”. So, your system must notify a specific person with the location of the call when a 9-1-1 call is made. This way your designated contact can communicate with emergency responders and let them know where help is needed at your building, campus or complex.
The law has certain implications for the VoIP market, as many cloud based or hosted VoIP phone systems haven’t been approved for 9-1-1 dialing to begin with because some VoIP solutions aren’t capable of alerting emergency dispatchers to the location of the caller.
Kari’s Law will make the sale, lease and/or installation of phone systems without required functionality illegal after February 16, 2020 so you can anticipate manufacturers and telecom professionals to adapt their solutions accordingly.
So . . . what does this mean for your business and your existing system?
What do you need to do to make sure you are compliant with Kari’s Law?
First, check with the company who services your system. Ask them if the solution at your business is configured to dial 9-1-1 without requiring a prefix.
Second, make sure that you have your system configured to alert a designated contact in the event of an emergency. It may make sense for that contact to be your reception staff but if that is not the case, be sure to discuss this internally and let your telecom vendor know who you’d like to be alerted. Then, make sure your system is configured to do so.
Additionally, this is a great opportunity to review your company emergency response protocols. Do all of your employees know what to do in the event of an emergency? A building evacuation? A lock down?
Andromeda is here to assist you with set up and configuration of your phone system. We should also mention that our VoIP solutions are compliant with this new law and offer all required functionality.
So – if you have any questions, give our team a call at (815) 836 – 0030 or send us an email at Contact@WeNetwork.com and we will get them answered. If you’re looking into a phone system, please make sure to ask potential vendors if their solution is compliant as well.
The post 2018 Telecom Law: Kari’s Law and What It Means For Your Business appeared first on Andromeda Technology Solutions.
A team of security researchers have uncovered a serious flaw in several major email clients you need to be aware of.
The flaw allows hackers to fake verified signatures, which gives their phishing and other email-based attacks the appearance of legitimacy.
According to research conducted by the team, the following email clients are vulnerable to this exploit:
- Apple Mail with GPGTools
- iOS Mail
- Microsoft Outlook
- K-9 Mail
What The Risks Are
Ostensibly, an email signature is supposed to provide end-to-end authenticity, legitimacy, and integrity.� When you receive an email containing a verified signature, it's a sign that it's from a safe, trusted source. Unfortunately, now that several of the largest and most widely used email clients have been found to be vulnerable to signature spoofing attacks, that's out the window.� If you've been in the habit of scanning for a verified signature and then, upon finding one, assuming the email is safe, it's simply no longer safe to do that.
The research team described their research in part, by saying the following:
"In our scenario, we assume two trustworthy communication partners, Alice and Bob, who have securely exchanged their public PGP keys or S/MIME certificates.� The goal of our attacker Eve is to create and send an email with arbitrary content to Bob, whose email client falsely indicates that the email has been digitally signed by Alice.
Our attack model does not include any form of social engineering.� The user opens and reads received emails as always, so awareness training does not help to mitigate the attacks."
That's dark news indeed, and even worse, a raft of CVE's have been opened to account for and fix the vulnerabilities that make this type of signature spoofing possible. However, there are no easy fixes here, and there's no timetable at this point from any of these email providers on when or if the issues will be resolved.