Phone System Services -Burr-Ridge, IL 60527
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Burr Ridge, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Maintaining Legacy Phone Systems
We can provide ongoing support and maintenance for teh most popular telephone systems: Panasonic, Avaya, and NEC. If you would like to experience service from a truly
customer-focused organization, call us the next time you need some telephone
work on your existing system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
It costs money to make money.
It’s safe to say that you’ve heard this phrase somewhere – especially if you own or manage a business.
Rent . . . Employee Salaries . . . Utilities . . . Outsourced Services . . . Supplies . . . the list goes on and on and on.
With the cost of being in business steadily increasing, it is important to save where you can.
We speak with business owners about how technology can add value on a daily basis. We assist in improving uptime which increases productivity, we help business owners and managers secure their data so they can rest easier knowing they have proper protection in place.
We help business owners secure their physical locations with access control, security cameras and burglar systems.
We even help businesses increase revenues with professional website development and digital marketing strategies.
All of that said, there is still one area that we see business owners overspending on time and time again.
Care to guess what that might be? . . . if your phone bill came to mind you nailed it!
If you are like many other professionals, you want to take a good look at your phone bill but don’t know where to start. With that in mind we grabbed a few things to pay attention to and cost saving ideas that you’ll find below.
Tips and Tricks to Help From Overpaying on Your Business Phone Bill
Pay close attention to your contract dates
While there is a certain expected increase in services over time, all too often companies are being overcharged every month by their service provider because they are out of contract.
Service providers don’t want you on a month to month agreement. They want to know they have your business for extended periods of time.
On top of this, the end of your current contract is a great time to see what else is out there. Even if you stay with the incumbent provider, you’ll know that you are getting the best rate and may be able to get a deal for sticking around instead of jumping to the competition.
Take a look at how your phones are serviced
Getting your business “in the cloud” is a big topic these days. With many different cloud based applications and even cloud based hardware, it is no surprise that your phones also have cloud options.
There are many types of phone systems available to you and they are serviced differently which means that they have different costs associated as well.
While we won’t dive into too much granular detail, your main options for a phone system are on premise digital systems, on premise IP based systems and other cloud based systems or VoIP (Voice over Internet Protocol) systems as they are commonly known.
At times, a VoIP system may offer a cheaper monthly expense but over time it may end up costing more than your traditional PBX or on premise solution.
We would recommend bringing in professional assistance before switching from an on premise system to a cloud based or VoIP system. There may be infrastructure costs or other back end costs associated with this switch you should be aware of before making the change.
Make sure all of the lines you pay for are in use
This may seem like a no brainer but as your organization grows and you have more phone lines in service, it is easy to forget that one or many might not be necessary.
The most common instances of these forgotten lines are dead extensions, fax lines or other dedicated office equipment lines and potentially even dedicated lines for security.
You obviously don’t want to disconnect these without investigating how it might impact things at the office – especially if the lines are dedicated to security.
We’d suggest having a professional technician come on site to test and document your lines if you believe you are paying for lines that aren’t being used.
Consider a PRI
A PRI is a Primary Rate Interface but the acronym is a commonly used term for phone bills and the telecommunications industry.
In a nutshell, a PRI is a circuit with a physical device on site that allows you to group multiple analog lines or DID (Direct Inward Dialing) numbers onto one circuit.
We’ve found that a PRI cuts down costs for companies with approximately 6 analog lines or more. Instead of paying a monthly fee for each of those lines, you pay a fee for the service to your PRI and an upfront cost for the hardware.
Of course, this doesn’t save you money in every instance but more often than not, using a PRI will cut your monthly bill a bit.
Check your bills regularly
There are many different reasons you want to check your phone bill every month.
Service providers may change rates, add fees or any other number of things and if you pay the phone bill without regard or even set it up on auto pay it may take months before you recognize the discrepancies.
The more comfortable you are with reading your phone bill, the more you will understand about the different fees and charges and the less likely you are to have random fees or charges go unnoticed.
When all is said and done, we suggest taking a deeper look into your phone bills about every 6 months. You can do this yourself or task an outsourced firm to do it. There are even brokers out there that you can contract to shop rates and ensure you get the best deal.
Andromeda is not in the business of providing your actual phone connection, but we are in the business of providing you with the best technology and customer service experience with your phone system.
With that in mind, if you ever have a question about something you aren’t sure about on your bills, our staff is more than welcome to help you out.
The post Are You Overpaying On Your Phone Bill? Tips and Hidden Tricks to Save On Your Business Phone Bills. appeared first on Andromeda Technology Solutions.
By now you’ve heard about the increasing threat of cyber criminals. It seems there is some new breach every day with large scale breaches on a weekly basis. Trojan horses, malicious links in emails, phishing scams and ransomware are just a few examples.
We just read an article last week about new apps that allow these criminals to launch attacks on businesses from their smart phones.
Don’t let the news stories fool you either. Just because you don’t have a billion dollar company doesn’t mean you aren’t at the same risk if not a larger risk of being attacked. In fact, most cyber criminals consider the small to midsize market a goldmine. This is due to lower security protocols and focuses by the small/midsize business owner. That “It won’t happen to me”, mentality is your worst enemy.
But, as business owners get savvier and regulations crack down on protocols, cyber criminals turn to other technologies and access points to attack your business.
We wanted to share a few examples of different phone based scams and some tips & tricks on how to avoid them.
The “Can You Hear Me” Phone Scams
These phone scams spread between business owners and consumers where a criminal will call you simply to get you to say “yes”. They record your voice and use this one simple word to sign you up services and approve purchases.
Earlier this year the Better Business Bureau released an alert and warning to the public regarding this scam. They warned of a few different tactics scammers use to get the audio they want. Questions asked might include:
- Are you the homeowner?
- Are you over 18?
- Do you pay the household bills?
- Do you have a home computer?
Calls may come from many different sources but reports have mentioned scammers claiming to be from security companies, cruise lines or sometimes from the government.
You are probably wondering how you can possibly spot these scammers and protect yourself.
A few helpful tips to follow:
- Don’t answer calls from numbers you do not recognize. Far better to send a strange number to voicemail and call back than pick up and engage the scammer.
- Never give out personally identifiable information over the phone if you aren’t sure who is on the other line.
- If you believe you have fallen for a phone scam like this, reach out to your bank and credit card companies to flag your accounts. Check your account daily for any activity and be alert.
The “Vishing” Phone Scams
Vishing is a play on the email technique “phishing” you are probably already aware of. This technique is very similar to the email version where a scammer calls you and attempts to grab personal information by claiming they are from a reputable source or business you already engage with.
For example, have you ever gotten an email from your bank claiming your account has been compromised? The email then prompts you to click a link and login to confirm your account details or restore credibility?
Criminals apply this same technique to the phone.
One of the most popular applications of this scam is connected to the IRS. Your phone rings and even the caller ID may read IRS or some government related contact. When you pick up the phone you may hear a recording informing you that you are under investigation or that the IRS has located discrepancies in your taxes. They may ask for specific information to confirm your identity before connecting you to an agent such as
- Social security info
- Birth date
- Address information
- And more . . .
Again, there are a few ways you can spot these calls and protect yourself from these types of phone scams.
First, never call a phone number presented to you in an email or over the phone. If your bank calls you, call them back on their official number. The same goes for credit card companies or the IRS.
Second, credit card companies and government agencies typically refer to you by your full name. If you receive a call and the recording or person on the other line uses anything but your full name, be on guard.
Third, there is no reason any credit company or even the IRS would call you direct and request information like credit card numbers, routing numbers or social security information. If someone calls you and asks for this, hang up and call their official number (for credit/bank – call the number on the back of your card). If this was a legitimate call the official reps will have knowledge of it, otherwise report the call.
There are a few other types of phone scams or “attacks” criminals will use to interrupt your day or try and steal your info such as Telephony Denial of Services (TDoS) or Toll Scams. We will cover these two and how to respond if you find yourself on the receiving end in a future article.
Until then, stay safe and feel free to reach our team if you have any questions.
Also – check out this database provided by the BBB where you can track local and national scam trends to stay alert and prepared. After all, the best defense is continued education when it comes to cybercrime and phone scams.
The post Popular Phone Scams & How To Avoid Them appeared first on Andromeda Technology Solutions.
Have you been hearing strange, otherworldly sounds on your Bose or Sonos speakers? If so, rest assured that your speakers aren't haunted. They've likely been hijacked by hackers.
Researchers at Trend Micro have confirmed that some models (the Sonos Play:1, the Sonos One and the Bose SoundTouch) of both brands of speakers are vulnerable to hacking if the speaker is connected to a misconfigured network.
If the hackers find such a speaker, they can take control of the speaker and direct to play any audio file hosted at a specific URL.
It should be noted that this is an extremely exotic, fairly elaborate hack, and one that's not likely to gain the hacker much, if anything in the way of useful information about the target network.� Overwhelmingly, if and where this hack is seen at all, it will be used to play pranks on the target. About the worst thing that could happen is that the hacker would play a particularly annoying or alarming sound (a woman screaming, glass breaking, a baby crying or similar), which might lead to some sleepless nights or confusion, but not much else.
Even so, it's worth making note of, because if a hacker is able to take control of a speaker connected to your network, it means that there's a misconfiguration somewhere that could lead to a more serious hack down the road. If it happens to you, it's well worth reviewing your network setup and security settings.
A spokesman for Sonos had this to say about the hack: "...looking into this more, but what you are referencing is a misconfiguration of a user's network that impacts a very small number of customers that may have exposed their device to a public network. We do not recommend this type of set-up for our customers."
Interestingly, this isn't the first time such a hack has been seen. In 2014, a developer created a hack that went by the name "Ghosty" that did more or less the same thing.