Phone System Services -Bolingbrook, IL 60440,60490

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

Surely you’ve heard of the increasing threats of cyber criminals. Breaches are occurring so frequently now, it’s difficult to keep up. By now you’ve heard about the increasing threat of cyber criminals. Between trojan horses, phishing scams, malicious links in emails, and ransomware, it’s progressing in every IT field. With phone scams, the telephone category is no different.

You can’t trust the news: billion dollar companies are not the only one at risk. In fact, sometimes smaller companies have a higher risk of being targeted. most cyber criminals consider the small to midsize market a goldmine. This is the result of lower security protocols and focuses from the small to midsize business owner. The “It won’t happen to me” mentality is your worst enemy.

Business owners are getting savvier and more aware. In turn, cyber criminals are turning to other technologies such as phones, to attack your business.

We would like to share a few examples of different phone-based scams, along with tips on how to avoid them.

The “Can You Hear Me” Phone Scam:

These phone scams spread between business owners and consumers where a criminal will call you simply to get you to say “yes”. What happens is they record your voice and use this one simple word to unlawfully sign you up for services and approve purchases.
The Better Business Bureau even released an alert and warning to the public regarding this scam. They outline a few different tactics that scammers utilize to get the audio desired. Questions asked might include:

• Are you the homeowner?
• Are you over 18?
• Do you pay the household bills?
• Do you own a home computer?

Calls can come from several different sources, or at least claim to. Common ones include security companies, cruise lines or sometimes even from the government.

You may be wondering how you can possibly identify these scammers and protect yourself.

Some helpful tips to follow:

• Don’t answer calls from numbers you do not recognize. You can always leave it for voicemail and if it’s truly that important, they will leave a message.
• Never give out personally identifiable information over the phone if you aren’t sure of who is calling you and the purpose of the phone call.
• If you believe you have fallen for a phone scam like this, reach out to your bank and credit card companies to flag your accounts. Check your account daily for any activity and be alert.

The “Vishing” Phone Scam:

“Vishing” is a play on the email technique “phishing”, which you are probably already aware of. This technique is quite similar to the email version where a scammer calls you and attempts to grab personal information by claiming they are from a reputable source or business you already engage with.

For example, have you ever gotten an email from your bank claiming that your account has been compromised? The email then prompts you to click a link and login to confirm your account details or restore credibility and looks something like this:

Criminals apply this same technique to the phone.

One of the most popular applications of this scam is connected to the IRS. Your phone rings and they even have the ability to make the caller ID read IRS or some government-related contact. When you pick up the phone you may hear a recording informing you that you are under investigation, or that the IRS has located discrepancies in your taxes. They may ask for specific information to confirm your identity before connecting you to an agent such as:

• Social security information
• Birth date
• Address information
• And more . . .

Again, there are a few ways you can spot these calls and prevent yourself from falling victim to these types of phone scams.

First, never call a phone number presented to you in an email or over the phone. If your bank calls you, call them back on their official number off their website or business card. The same applies to credit card companies or the IRS.

Second, credit card companies and government agencies typically refer to you by your full name. If you receive a call and the recording or person on the other line uses anything but your full name, proceed with caution.

Third, there is no reason any credit company or even the IRS would call you direct and request information like credit card numbers, routing numbers or social security information. If someone calls you and asks for this, hang up and call their official number (for credit/bank – call the number on the back of your card). If this was a legitimate call the official reps will have knowledge of it, otherwise report the call.

Remember these tips and it will dramatically increase your chances of remaining safe. Feel free to reach our team if you have any questions.

Also – check out this database provided by the BBB where you can track local and national scam trends to stay alert and prepared. After all, the best defense is continued education when it comes to cybercrime and phone scams.

The post Common Phone Scam Prevention appeared first on Andromeda Technology Solutions.

When we discuss security at your office and safety, often times that points to a discussion about professional access control, security camera systems, burglar alarms and integrated security solutions. But, your professional telephone system plays a very important role in the safety of your office and your employees. Accidents and incidents happen and one of the first things any person says or does in an emergency is call 9-1-1.

There are important functions and settings within your telephone system for emergencies and some of these settings are now mandated by federal law.

In February of 2018, President Donald Trump signed into law H.R. 582 (commonly referred to as Kari’s Law), which requires that all multi-line phone systems allow for a direct dial of 9-1-1.

This means that instead of dialing an 8 or a 9 first like your system may require for typical outbound calls, an employee or guest at your business must be able to pick up a phone, dial 9-1-1 and be connected.

Additionally, your phone system “must be configured to notify a designated central point of contact when someone initiates a call to 9-1-1 using the system”. So, your system must notify a specific person with the location of the call when a 9-1-1 call is made. This way your designated contact can communicate with emergency responders and let them know where help is needed at your building, campus or complex.

The law has certain implications for the VoIP market, as many cloud based or hosted VoIP phone systems haven’t been approved for 9-1-1 dialing to begin with because some VoIP solutions aren’t capable of alerting emergency dispatchers to the location of the caller.

Kari’s Law will make the sale, lease and/or installation of phone systems without required functionality illegal after February 16, 2020 so you can anticipate manufacturers and telecom professionals to adapt their solutions accordingly.

So . . . what does this mean for your business and your existing system?

What do you need to do to make sure you are compliant with Kari’s Law?

First, check with the company who services your system. Ask them if the solution at your business is configured to dial 9-1-1 without requiring a prefix.

Second, make sure that you have your system configured to alert a designated contact in the event of an emergency. It may make sense for that contact to be your reception staff but if that is not the case, be sure to discuss this internally and let your telecom vendor know who you’d like to be alerted. Then, make sure your system is configured to do so.

Additionally, this is a great opportunity to review your company emergency response protocols. Do all of your employees know what to do in the event of an emergency? A building evacuation? A lock down?

Andromeda is here to assist you with set up and configuration of your phone system. We should also mention that our VoIP solutions are compliant with this new law and offer all required functionality.

So – if you have any questions, give our team a call at (815) 836 – 0030 or send us an email at Contact@WeNetwork.com and we will get them answered. If you’re looking into a phone system, please make sure to ask potential vendors if their solution is compliant as well.

For Reference:

• https://www.commlawblog.com/2018/04/articles/cellular/multi-line-telephone-systems-and-enterprise-communications-systems-karis-law-and-other-911-related-developments/
• https://www.govtrack.us/congress/bills/115/hr582/summary

The post 2018 Telecom Law: Kari’s Law and What It Means For Your Business appeared first on Andromeda Technology Solutions.

Even companies that are normally quite good at providing security for their users occasionally wind up with egg on their faces.� Google is a classic case in point, in this instance.� Recently, the company announced that a bug in an older segment of their GSuite code base resulted in the recent discovery that the company had been storing customer passwords in an encrypted but un-hashed form for more than a decade.

Somehow, this bug managed to go undetected for a staggering fourteen years.� On discovering it, the company immediately corrected the issue, so there's nothing for GSuite users to do at this point. Although, the company is recommending that all GSuite Enterprise customers immediately change their passwords just to be safe.

The company also notes that only GSuite Enterprise customers were impacted.� If you're just a regular Gmail user, your password was not exposed in the manner described above.� Google's official statement about the matter reads, in part, as follows: "To be clear, these passwords remained in our secure encrypted infrastructure.� The issue has been fixed and we have seen no evidence of improper access to or misuse of the affected passwords."

This is the second time in recent months that the company has found itself dealing with issues of exposed passwords in systems that were thought to be highly secure. �Again, this is proof positive that even the largest companies with generally good reputations where security is concerned can misstep.

GSuite Admins have been notified and instructed to reset all user passwords that had been set using the old tool. If you're one of the impacted users, odds are excellent that this has already been done.�� If you're not sure, take the time to query your IT staff just to be sure that base is covered.

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