Phone System Services -Bolingbrook, IL 60440,60490

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

We regularly reach out to clients for feedback on our products and service. Over the twenty plus years we have been in business, at least one thing has remained constant. Phones are a necessity for every business and professional phone systems remain a mystery to most users. Just like the other technologies in your office, your phone system changes with time and modern phone systems have many new enhanced phone features. These phone features can improve productivity, improve accessibility and assist with client relations. There are many different enhanced features available to you. With this in mind, we are bringing you a three part series focusing on enhanced phone features for enhanced business.

 4 Enhanced Phone Features You Didn’t Even Know You Needed

Twinning

The first in our phone features list is Twinning. Twinning allows a primary extension and a secondary number (extension or external) to operate together as a single telephone. When a call presents to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring. For example, imagine you have twinning set up for your mobile phone and your office phone. When a call comes through, both phones ring so you can receive calls whether you are in the office or on the road (of course, as mentioned, you may set your phones to Do Not Disturb because you are gone for the day, or in a meeting so you aren’t interrupted by phone calls 24/7).

Internal Twinning

This next phone feature is typically used in large spaces like workshops or warehouses where team supervisors may have a desk with a fixed phone but also have a wireless extension (e.g. DECT). When a call is made from either internally twinned phone, the call will appear to have come from the primary phone (when the secondary is an extension on the IP Office system). Other users of the system need not know that the supervisor has two different phones.

Mobile (external) Twinning

A typical use for Mobile Twinning would be for a salesperson or other employee who has a desk extension but is often out of the office. They can give out one phone number to clients, but it will ring their mobile/cell phone as well as the desk extension. External mobile devices can be set as twinning targets even if the primary telephone is logged out.

Mobile Call Control

This enhanced phone feature allows a user who has answered a twinned call on their mobile phone to use features they would normally only be able to access on their desktop phone (i.e. transfer calls, park calls, conference etc.) There is traditionally a sequence such as ** (star star) that the user must enter to engage this functionality.

If any of the above look like something your business is missing, feel free to give us a call. Make sure to check back in for part 2 of the Enhanced Phone Features series next month

The post Enhanced Phone Features For Enhanced Business Part 1 appeared first on Andromeda Technology Solutions.

We’ve all been there. . .you’re on the line with tech support, trying to figure out why a piece of equipment isn’t working properly. You’ve been connected with a friendly (hopefully) employee at a help desk somewhere and they ask a few famous questions: “Did you check to make sure it’s plugged in?” “Is your internet working?” “Did you try turning it on and off?”These questions can seem a bit ridiculous when you are on the phone, but you wouldn’t believe how often something as seemingly simple as checking a cable, power source, or on/off switch can be the solution to some of your technical issues.These strategies don’t just work for your office PC or your entertainment system at home either. The questions might be a little different, but you can do some basic troubleshooting on your business phone system when things are acting up. Read on to learn three basic steps you can take to troubleshoot common telephone system issues before calling in your telecom vendor for advanced assistance.

Top 3 Common Professional Phone System Issues

1. Check to See if Your Power Source is Functional

There is almost nothing worse than walking into the office in the morning to find your professional phone system is down. This is a big deal and you’ll want to get the system back up as soon as possible: but before you panic, you’ll want to head to your IT closet (or wherever the PBX box is stored). Once there, our technical team recommends locating the power cord and your backup power source or UPS (Uninterruptible Power Supply). Unplug the PBX power cord from the UPS and plug it directly into your electrical outlet. If the system receives power and turns on – you know that the issue isn’t your phone system. You just need a new UPS.

An average life cycle for a backup power supply is approximately 3-5 years. So having a spare is a good way to avoid issues related to UPS failure.

If plugging your system directly into your electrical outlet doesn’t get you up and running, it’s time to call your telecom service provider and get advanced technical assistance.

2. Check Phone Cords and Handsets

Sometimes your professional phone system is working, but call quality is on and off. For example, you are on the phone and you can hear the caller, but they can’t hear you speak or vice versa. You may also feel that the sound quality is distorted from time to time.

Often, these issues can be resolved by replacing the cord that connects your phone to the physical handset. If that doesn’t work, you may want to consider replacing the entire handset. It can be helpful to keep a few spare parts like these at the office to quickly change things out and fix these small issues. If you end up needing to replace an entire handset, you may need to call your professional phone system support team so that they can program your handset. In some cases if you have your system configured properly, this can be accomplished remotely and you don’t even have to have a technician come on site.

3. Determine if All of Your Lines are Down or if Only Certain Lines are Down

Sometimes for a number of reasons you may have one, multiple or all lines ‘down’ (no ring tone and no ability to make outbound or take inbound calls). Before you reach out to your service provider or your telephone system vendor, it is a good idea to determine which lines are impacted.

To do this, all you have to do is grab a list of your various phone lines and try to make an outbound call from each. If you can make a call, that line is working fine. If you don’t get a dial tone and can’t make a phone call – you’ve got a dead line.

Your next step is to call your telephone service provider and have them troubleshoot the issue to get your service reconnected.

It should be said that you can always call your professional phone system support company to help you troubleshoot any issue you have with the telephones at your office. That’s what we are here for! But, you can save yourself some time and potentially even some money by going through some of the tests above before scheduling a technician to come out on site or work on your system remotely.

The post 3 Professional Phone System Troubleshooting Techniques for Common Issues appeared first on Andromeda Technology Solutions.

Recently, Microsoft's Defender ATP Research Team issued guidance relating to defending against attacks that target Exchange servers.

They are coming under increasing attack based on the latest Microsoft statistics, which show a marked increase in the use of web shells on on-premises Exchange servers.

The company is currently tracking multiple ongoing attacks, some of which are using fileless techniques. That adds an additional layer of complexity when it comes to detecting and preventing attacks.

According to the advisory issued by Microsoft, the recent campaigns:

"...exploit a remote code execution vulnerability affecting the underlying Internet Information Service (ISS) component of a target Exchange server.

...This is an attacker's dream: directly landing on a server and, if the server has misconfigured access levels, gain system privileges...In many cases, after attackers gain access to an Exchange server, what follows is the deployment of web shell into one of the many web-accessible paths on the server."

Web shells are versatile, highly customizable tools hackers deploy on compromised servers to not only gain, but also to maintain their access. They are used to remotely execute arbitrary commands and code, deliver a wide range of malicious payloads and to move laterally within the network to other devices.

Microsoft said that the most recent spate of attacks are specifically targeting vulnerabilities like CVE-2020-0688. If there's a silver lining to be found, it lies in that there are already security patches available that protect against the most commonly used exploits in the recent string of attacks.

Unfortunately, those patches are unevenly applied across the Enterprise landscape, which leaves a significant percentage of corporate Exchange servers vulnerable to attack. Based on the latest company statistics released at the time this piece was written, although the patch has been available for some weeks, 82.5 percent of all Exchange servers were as yet unprotected. If yours is among that number, the fix is easy.

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