Phone System Services -Bolingbrook, IL 60440,60490

Whether you need a legacy phone system maintained, or an entirely new communications system for multiple offices, Andromeda Technology Solutions is the answer you have been looking for. As our expertise also includes complete data network solutions, you can rest assured that we can fully integrate a communications system that will best leverage your existing or future IT infrastructure.

In many cases, your telephone system is the first thing people will experience when dealing with your business.

• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?

Let us show you how a phone system should be set up!

Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.

Contact us or fill out the Request form on this page now to ask us to contact you!

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Hybrid PBX and IP-based Phone Systems

We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system, as well as a true IP-based VoIP system. The beauty of these systems lies in their very extensive feature set (over 800 features) and their mix-and-match capabilities. Each system can mix analog, digital and IP phone sets to match almost any application. Also, each system has extensive functionality built-in for incorporating branch offices, work-at-home employees and other remote workers.

We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.

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The Phones Become the Network

If you are considering an IP-based telephone system, it is important to understand these systems are more data systems than phone systems. Unlike a traditional PBX system, a VoIP system puts a significant burden on your data network, and requires specific equipment and configuration to ensure everything is running properly.

Many traditional telephone service companies lack the skills to properly install and maintain a VoIP system. Andromeda Technology Solutions excels in all aspects of voice and data, and will ensure you get the system that is right for you.

Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.

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Replacement of Legacy Phone Systems

We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel, and Samsung just to name a few. If you would like to experience service from a truly customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.

			KX-TA KX-NCP KX-TDA KS-TDE
			IP Office Definity Magix Legend Partner
			Aspire Elite IPK I-Series DS/DSX

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

The internet may be the first place a prospect or client turns to find your services but picking up the phone and dialing your office remains the number one method of contact for business.

But what happens if nobody is available to take the call?

Hopefully you have a professional voicemail set up to receive messages.

For prospects trying to reach you, response time is critical. The moment a prospect calls in and leaves a voicemail there is a strong chance that they will move on and call your competition as well.

So – how do you get a step ahead of your competition and get messages into appropriate hands when time is of the essence?

You contact your technology partner and have them install Enhanced Voicemail features on your system.

Enhanced Voicemail Features

What is Enhanced Voicemail (VM)?

In a nutshell, Enhanced VM points to features and programming that makes your messages more accessible. This takes your VM system to the next level and gives you a competitive edge in the marketplace.

There are many different enhancement features for VM systems but two stand above the rest and are more commonly used in businesses across marketplaces.

Voicemail to Email

Probably one of our most requested VM enhancements is Voicemail to Email.

This feature converts a VM in your mailbox to an .mp3 or .wav file (audio) then delivers it to your email inbox.

For example, imagine you have an outside sales rep that rarely comes into the office – without some kind of enhanced alert system, the sales rep has no way of knowing that a new prospect just left an important message on their VM.

Instead, you want to alert your sales rep the moment a prospect or client leaves a message for their extension. You don’t want to wait until they check their voicemail at the end of the day to respond to important messages.

With VM – Email, an email is sent to the sales rep right after the message is left with a convenient recording of the message. Your staff is able to handle requests/questions within minutes, prospects have a better experience and you’re a step ahead of the competition.

Voicemail Transcripts

Voicemail Transcript technology takes the audio message someone leaves you and translates it into text. The text is then sent to either your email inbox or your cell phone.

This type of email enhancement means you can check messages on the go without interrupting a meeting or being physically present at the office. Most importantly, these features provide an almost immediate alert that you have a message waiting.

No more delayed responses due to staff members not knowing about their messages or forgetting to check their messages regularly.

If you’re interested in implementing Enhanced Voicemail features at your office, give us a call.

The post How to Upgrade Your Voicemail Experience With Enhanced Voicemail Features appeared first on Andromeda Technology Solutions.

When we discuss security at your office and safety, often times that points to a discussion about professional access control, security camera systems, burglar alarms and integrated security solutions. But, your professional telephone system plays a very important role in the safety of your office and your employees. Accidents and incidents happen and one of the first things any person says or does in an emergency is call 9-1-1.

There are important functions and settings within your telephone system for emergencies and some of these settings are now mandated by federal law.

In February of 2018, President Donald Trump signed into law H.R. 582 (commonly referred to as Kari’s Law), which requires that all multi-line phone systems allow for a direct dial of 9-1-1.

This means that instead of dialing an 8 or a 9 first like your system may require for typical outbound calls, an employee or guest at your business must be able to pick up a phone, dial 9-1-1 and be connected.

Additionally, your phone system “must be configured to notify a designated central point of contact when someone initiates a call to 9-1-1 using the system”. So, your system must notify a specific person with the location of the call when a 9-1-1 call is made. This way your designated contact can communicate with emergency responders and let them know where help is needed at your building, campus or complex.

The law has certain implications for the VoIP market, as many cloud based or hosted VoIP phone systems haven’t been approved for 9-1-1 dialing to begin with because some VoIP solutions aren’t capable of alerting emergency dispatchers to the location of the caller.

Kari’s Law will make the sale, lease and/or installation of phone systems without required functionality illegal after February 16, 2020 so you can anticipate manufacturers and telecom professionals to adapt their solutions accordingly.

So . . . what does this mean for your business and your existing system?

What do you need to do to make sure you are compliant with Kari’s Law?

First, check with the company who services your system. Ask them if the solution at your business is configured to dial 9-1-1 without requiring a prefix.

Second, make sure that you have your system configured to alert a designated contact in the event of an emergency. It may make sense for that contact to be your reception staff but if that is not the case, be sure to discuss this internally and let your telecom vendor know who you’d like to be alerted. Then, make sure your system is configured to do so.

Additionally, this is a great opportunity to review your company emergency response protocols. Do all of your employees know what to do in the event of an emergency? A building evacuation? A lock down?

Andromeda is here to assist you with set up and configuration of your phone system. We should also mention that our VoIP solutions are compliant with this new law and offer all required functionality.

So – if you have any questions, give our team a call at (815) 836 – 0030 or send us an email at Contact@WeNetwork.com and we will get them answered. If you’re looking into a phone system, please make sure to ask potential vendors if their solution is compliant as well.

For Reference:

• https://www.commlawblog.com/2018/04/articles/cellular/multi-line-telephone-systems-and-enterprise-communications-systems-karis-law-and-other-911-related-developments/
• https://www.govtrack.us/congress/bills/115/hr582/summary

The post 2018 Telecom Law: Kari’s Law and What It Means For Your Business appeared first on Andromeda Technology Solutions.

Earlier this year, Google introduced a new and improved Gmail that gave users virtually unlimited customization options. In addition to that, it included some exciting new AI-based features that cut down on repetitive tasks and made email management significantly easier. These advancements are important in this day and age, given the sheer volume of messages most of us tend to get.

iOS Gmail users have historically lagged behind their Android counterparts, but that finally seems to be changing.� In the company's most recent update, iOS Gmail users will at long last get access to a feature that Android users have been enjoying for quite some time:� An "All Inboxes" view.� This view allows an iOS Gmail user to access all of their email messages from all of their Gmail accounts in a single inbox.

The new feature isn't yet available - there's no mention of it on the release notes on the App Store, but in coming weeks, it will put in a long overdue appearance.

That's big news because many people have more than one Gmail account.� At present, to access their various inboxes on Apple devices, the only option is to go to the navigation drawer and "switch user."� Needless to say, it's a cumbersome operation that takes more time than it should.

Once the new feature becomes available, all you'll need to do to access it will be to go to the left-hand side of the navigation drawer and select the "all inboxes" option.

It should be noted that although this view puts all your emails under one umbrella for viewing, none of those mails are actually shared between the various accounts you have.� There is no cross-pollination of inboxes; it is simply a single view that allows you to access them all at once.� It's a great move and we're thrilled to finally see it.

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