Phone System Services -Blue-Island, IL 60406
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Blue Island, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Surely you’ve heard of the increasing threats of cyber criminals. Breaches are occurring so frequently now, it’s difficult to keep up. By now you’ve heard about the increasing threat of cyber criminals. Between trojan horses, phishing scams, malicious links in emails, and ransomware, it’s progressing in every IT field. With phone scams, the telephone category is no different.
You can’t trust the news: billion dollar companies are not the only one at risk. In fact, sometimes smaller companies have a higher risk of being targeted. most cyber criminals consider the small to midsize market a goldmine. This is the result of lower security protocols and focuses from the small to midsize business owner. The “It won’t happen to me” mentality is your worst enemy.
Business owners are getting savvier and more aware. In turn, cyber criminals are turning to other technologies such as phones, to attack your business.
We would like to share a few examples of different phone-based scams, along with tips on how to avoid them.
The “Can You Hear Me” Phone Scam:
These phone scams spread between business owners and consumers where a criminal will call you simply to get you to say “yes”. What happens is they record your voice and use this one simple word to unlawfully sign you up for services and approve purchases.
The Better Business Bureau even released an alert and warning to the public regarding this scam. They outline a few different tactics that scammers utilize to get the audio desired. Questions asked might include:
- Are you the homeowner?
- Are you over 18?
- Do you pay the household bills?
- Do you own a home computer?
Calls can come from several different sources, or at least claim to. Common ones include security companies, cruise lines or sometimes even from the government.
You may be wondering how you can possibly identify these scammers and protect yourself.
Some helpful tips to follow:
- Don’t answer calls from numbers you do not recognize. You can always leave it for voicemail and if it’s truly that important, they will leave a message.
- Never give out personally identifiable information over the phone if you aren’t sure of who is calling you and the purpose of the phone call.
- If you believe you have fallen for a phone scam like this, reach out to your bank and credit card companies to flag your accounts. Check your account daily for any activity and be alert.
The “Vishing” Phone Scam:
“Vishing” is a play on the email technique “phishing”, which you are probably already aware of. This technique is quite similar to the email version where a scammer calls you and attempts to grab personal information by claiming they are from a reputable source or business you already engage with.
For example, have you ever gotten an email from your bank claiming that your account has been compromised? The email then prompts you to click a link and login to confirm your account details or restore credibility and looks something like this:
Criminals apply this same technique to the phone.
One of the most popular applications of this scam is connected to the IRS. Your phone rings and they even have the ability to make the caller ID read IRS or some government-related contact. When you pick up the phone you may hear a recording informing you that you are under investigation, or that the IRS has located discrepancies in your taxes. They may ask for specific information to confirm your identity before connecting you to an agent such as:
- Social security information
- Birth date
- Address information
- And more . . .
Again, there are a few ways you can spot these calls and prevent yourself from falling victim to these types of phone scams.
First, never call a phone number presented to you in an email or over the phone. If your bank calls you, call them back on their official number off their website or business card. The same applies to credit card companies or the IRS.
Second, credit card companies and government agencies typically refer to you by your full name. If you receive a call and the recording or person on the other line uses anything but your full name, proceed with caution.
Third, there is no reason any credit company or even the IRS would call you direct and request information like credit card numbers, routing numbers or social security information. If someone calls you and asks for this, hang up and call their official number (for credit/bank – call the number on the back of your card). If this was a legitimate call the official reps will have knowledge of it, otherwise report the call.
Remember these tips and it will dramatically increase your chances of remaining safe. Feel free to reach our team if you have any questions.
Also – check out this database provided by the BBB where you can track local and national scam trends to stay alert and prepared. After all, the best defense is continued education when it comes to cybercrime and phone scams.
The post Common Phone Scam Prevention appeared first on Andromeda Technology Solutions.
Whether you are considering purchasing a hosted VoIP Phone System or you’ve already made the switch there are some important things you’ll want to consider to make sure that you have in place.
Hosted VoIP phone solutions are a great option for small business. They offer many special functions and programming options to businesses via cloud technology and network capabilities.
These systems are easily portable – sometimes referred to as ‘plug and play’ solutions. As long as your office has proper cabling and network infrastructure, you can move phones easily across the office in minutes without having to call a technician or service company.
Hosted VoIP Phone solutions are scalable, offer many bells and whistles, make remote workforces easier to manage, offer detailed reporting options and a wide range of other business functions.
It should be mentioned that many if not all of these functions and programming options are available on digital solutions and IP hybrid solutions. Do not believe any phone vendor that tells you otherwise.
If you decide that hosted or cloud VoIP phone systems are the solution for your office, you’ll want to take a few steps to make sure that you are setting yourself up for a smooth and secure transition:
1. Consult an IT Vendor with Network Security experience
Whether you are planning a transition to hosted VoIP Phone Solutions or you already have them, it is important that you understand the implications this has on your network and your network infrastructure.
You want to make sure that you know how much bandwidth you currently have available and whether you’ll need to increase this. Making and receiving phone calls over the internet can eat up your available bandwidth and if you don’t account for this demand increase, you may suffer from dropped calls, low call quality and other issues. So make sure you have strong enough service from your internet provider.
Adding your phones to the network adds other requirements as well. You’ll want to have a network audit done to check up on your infrastructure and your network security. You may need to add equipment and/or update infrastructure for your VoIP phone solution to work.
Hosted VoIP systems without proper network security and infrastructure are vulnerable to data theft, DDoS (Distributed Denial of Service) attacks and other cybersecurity issues. Just like any other extension on the network, you’ll need to make sure that connections are secure and you are proactively protecting your business.
2. Make sure you have a plan for emergency numbers
While hosted VoIP phone systems can be great for your business, they do create some issues for emergency calls to local law enforcement, medical help etc.
Because your calls are made over the internet there is no geographic location associated with your phones and this poses a problem for first responders. Essentially, your phones cannot figure out which emergency call center to direct the call to.
Because of this, most companies with a cloud phone solution like hosted VoIP need to have a backup plan for emergency calls. This may mean that you maintain one digital or POTS line for emergencies.
If you have a burglar system or security system you might already have this set up because these solutions run into the same issues with VoIP service.
3. Find a vendor who can support your solution
There are hundreds of options available to you for your hosted VoIP Phone system. Between all of your hardware options and service provider options things can get a bit confusing.
A great first step when you are looking into VoIP is to engage your IT company and see if there is a solution they provide/work with.
All too often we get calls from companies with hosted phones looking for support and we have to turn them away because they have hardware Andromeda isn’t able to support.
When choosing your hardware and service provider you want to ask the following:
- How long has the company been around (they pop up and disappear far more often than you’d think)?
- Who is going to provide service to the hardware?
You definitely don’t want to find out once it is too late and your phones are having problems that you don’t have anyone to help you out.
Your phone system may change or be replaced but the need for a secure and reliable phone system remains the same. Additionally, your need for a technology or telecom vendor that understands your solution remains paramount. If moving to hosted VoIP Phone Solutions or cloud phone system is something on your mind, make sure to give us a call and we can work to make sure your transition is as smooth and secure as possible.
The post Hosted VoIP Phone Solutions: 3 Essential Steps You’ll Want To Take To Protect Yourself And Your Business appeared first on Andromeda Technology Solutions.
One of the unfortunate truths about apps is that many developers use deceptive practices to try and confuse consumers.
They try to mislead them about how much custom features cost and when in-app purchases occur.
Many attempt to hide or obfuscate the particulars of subscription details.
The thinking here is pretty simple:� First of all, a customer might not notice the charges on their payment card right away. If the amounts aren't excessive, they may not be in a huge rush to shut them down.� In both cases, the result is more money in the developer's pocket, which is of course what they're hoping for.
Apple, however, isn't having it.� The company made some important revisions to its App Store guidelines that specify in clear, unmistakable terms exactly how in-app subscriptions and opt-ins should be presented to users. The new rules can be found in the company's "Human Interface Guidelines" document, which is part of the App Store's library of developer resources.
The changes include straightforward, common sense things like:
- Developers must clearly present the true cost of any subscriptions offered, with the true cost being defined as the actual amount to be billed.
- Auto-renewable subscriptions must be opt-in, with no hidden or potentially deceptive clauses
- In cases where an app is free during a trial period and then to be billed when the trial period expires, the developer must prominently display the price to be paid and all of the other terms for renewal.
It's unfortunate that the company had to take steps to spell these kinds of things out explicitly.� One would hope that developers would play fair in the name of their own brand image, but historically this simply hasn't been the case.
This is a good step, but how effective it will be remains to be seen.� Changing a policy is one thing.� Effectively enforcing it is a completely different challenge, but it's a beginning.