Phone System Services -Berwyn, IL 60402
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Berwyn, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Maintaining Legacy Phone Systems
We can provide ongoing support and maintenance for almost
every type of telephone system. Panasonic, Nortel, Avaya, ComDial, Toshiba,
just to name a few. If you would like to experience service from a truly
customer-focused organization, call us the next time you need some telephone
work on your existing system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Have you ever spoken with a telecom salesman? If you have, you probably noticed they speak in what appears to be code. PRI . . . POTS lines . . . PBX . . .VOIP? What does any of this even mean?
Lucky for you, we decoded some of the most common telecom acronyms so that even you can speak phone system.
Most Popular Telecom Acronyms
- VoIP – (Voice over Internet Protocol) is an alternative way of making phone calls. VoIP transmits the sounds you make over the standard Internet infrastructure. There are different styles of VoIP systems but the two most common are cloud based and on premise.
- SIP – (Session Initiation Protocol) is an industry standard method of achieving VoIP. Telephone Systems and many communications devices now have the ability to perform SIP protocol by way of trunk access (dial tone), video, etc.
- PRI – (Primary Rate Interface) a multi-channel digital circuit that brings 24 lines of telephone system communication for incoming/outgoing dial tone. Essentially, it allows multiple inbound and outbound calls at one time. This is often a less expensive approach for a company that has more than 10 analog (POTS) lines.
- PBX (Private Branch Exchange) This is typically a physical box on location at your business that holds all the programming required to make calls, transfer calls, host Voicemail and many other key functions.
- POTS – (Plain Old Telephone Service) also known as analog telephone lines.
- IP-PBX – (Internet Protocol-Private Branch Exchange) is a telephone system that integrates with Internet functionality such as VoIP and SIP services.
- PSTN – (Public Switched Telephone Network) is known as traditional telephone lines.
- ISDN – (Integrated Services Digital Network) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the PSTN.
Got more questions? No worries, check out our Telecom Phone Systems page and let us help answer some of your additional questions!
The post Phone Systems Decoded – 8 Commonly Used Telecom Acronyms & What They Actually Mean appeared first on Andromeda Technology Solutions.
Last month we took a look at a couple different types of phone scams . We discussed the “Can You Hear Me?” scam and took a close look at Vishing scams. There were also some helpful tips that you can use and share with coworkers/friends.
If you didn’t catch the article, give it a read . . . you won’t be disappointed.
SMShing Phone Scams
Now, this may sound ridiculous but the scam is pretty tricky and very dangerous.
Similar to other ‘phising’ style scams, this fraud is based upon sending an SMS (text) message to your mobile device that tries to get you to provide specific information.
The criminal might ask you for login info, security updates, payment information verification or any number of things.
Like many other scams, there are ways to avoid and protect yourself from these attacks.
- NEVER provide security details over the phone unless you have directly reached out to the proper contacts. A bank, or any institution for that matter, is not going to text you and ask you to update security info or payment info or ANY info!
- Phone Number – never trust anything or anyone when it comes to your bank info. If the bank calls you, tell them you will call them back, then dial the number on the back of your card or the direct line to the bank.
- Trust your gut, don’t allow anyone to rush or pressure you and respond accordingly. Everyone is aware of how hyper alert we are these days, it never hurts to double check things and protect yourself. Better safe than sorry they say!
IRS Phone Scams
While we mentioned the IRS in our last post, we didn’t dive into the specifics of how criminals try and scam you via the IRS.
For the most part, when someone is contacted by the IRS it is pretty serious. Few questions are asked and you just want to figure out what went wrong right?
This is how scammers take advantage of you.
They use Caller ID software to mask their number and make it look like a government call. Then, criminals will tell you any number of things to try and get sensitive information.
You owe the IRS . . . .
There is a discrepancy with your taxes
If you don’t pay the authorities will arrest you
All of this is an intimidation technique and you don’t have to fall for it.
The IRS will not:
- Demand any type of immediate payment
- Ask for credit or debit card information over the phone
- Threaten to arrest you
- Refuse to allow you to ask questions or appeal
As always make sure to do your research and take matters into your own hands. Cyber criminals, scammers and hackers are all clever people (for the most part) and they come up with sneaky, intimidating ways to make you give them what they want.
If you have any questions feel free to reach our team and otherwise, share this with your family, friends and colleagues. Education after all is the best defense against this type of crime.
For further information about IRS scams check out this site
The post Popular Phone Scams & How To Avoid Them Part 2 appeared first on Andromeda Technology Solutions.
Do you use "Keeper?"� If you're not sure what it is, then you probably don't. It's a password manager that Microsoft has been bundling with some of its Windows 10 releases. Either way, there's a serious flaw in its design that you should be aware of.
Earlier in the year, Tavis Ormandy, a researcher on Google's Project Zero team, discovered a bug that saw Keeper injecting privileged user information into web pages, exposing all manner of private data unnecessarily to website owners.
The potential damage comes from a user being lured onto a hacker-controlled website, whose owner could siphon up the information (including literally every password stored by Keeper) and resell it, or use it to launch a highly targeted attack against a specific user or device.
The bug was reported, and a patch was issued. Then, in a later version, Ormandy found the same bug cropping up again. He had this to say about the matter:
"I've heard of Keeper, I remember filing a bug a while ago about how they were injecting privileged UI into pages. I checked and, they're doing the same thing again with this version.
I think I'm being generous considering this a new issue that qualifies for a ninety-day disclosure, as I literally just changed the selectors and the same attack works. Nevertheless, this is a complete compromise of Keeper security, allowing any website to steal any password."
Craig Lurey, the CTO of Keeper Security, had this to say when informed of the bug:
"This potential vulnerability requires a Keeper user to be lured to a malicious website while logged into the browser extension, and then fakes user input by using a 'clickjacking' technique to execute privileged code within the browser extension."
The two important takeaways here are as follows:
- The company reports that so far as anyone can tell, this flaw has not actually been exploited in the wild.
- Keeper Security has issued an emergency patch that has disabled the "Add to Existing" feature, which is where the problem code actually resides.
This temporary measure was implemented as a stop-gap until the bug can be properly patched.