Phone System Services -Aurora, IL 60502,60503,60504
Whether you need a legacy phone system maintained, or an
entirely new communications system for multiple offices, Andromeda Technology Solutions
is the answer you have been looking for. As our expertise also includes complete
data network solutions,
you can rest assured that we can fully integrate a communications system that will best leverage your existing or
future IT infrastructure.
In many cases, your telephone system is the first thing
people will experience when dealing with your business.
• Does it show your company in a good light?
• Is it set up so your clients have a good experience?
• Does it help maximize employee productivity?
Let us show you how a phone system should be set up!
Experience the simplicity of having an experienced company to handle all aspects of your communication systems, letting you focus on running your business.
Contact us or fill out the Request form on this page now to ask us to contact you!
lives to serve organizations like yours near Aurora, IL—at your level of need, your timetable, ...your budget!
Hybrid PBX and IP-based Phone Systems
We support a host of major phone systems—from Avaya, NEC, Panasonic to Toshiba— and are a certified Panasonic dealer for both a traditional PBX system,
as well as a true IP-based VoIP system. The beauty of these systems lies in
their very extensive feature set (over 800 features) and their mix-and-match
capabilities. Each system can mix analog, digital and IP phone sets to match
almost any application. Also, each system has extensive functionality
built-in for incorporating branch offices, work-at-home employees and other
We spend a great deal of time understanding all your requirements, so we can select the system and functions that are exactly what you need.
The Phones Become the Network
If you are considering an IP-based telephone system, it is important to
understand these systems are more data systems than phone systems. Unlike a
traditional PBX system, a VoIP system puts a significant burden on your data
network, and requires specific equipment and configuration to ensure
everything is running properly.
Many traditional telephone service companies lack the skills to properly
install and maintain a VoIP system. Andromeda Technology Solutions excels in
all aspects of voice and data, and will ensure you get the system that is
right for you.
Whether Cloud-based, Hosted/virtual PBX, or completely on-premises, we have the knowledge AND experience to guide you and implement your voice communication system to perfection.
Replacement of Legacy Phone Systems
We have many years of experience upgrading/replacing legacy phones systems from: ComDial, Nortel, Toshiba/Mitel,
and Samsung just to name a few. If you would like to experience service from a truly
customer-focused organization, call us when you are ready to replace and upgrade your existing legacy telephone system.
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on Telephone system developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
When we discuss security at your office and safety, often times that points to a discussion about professional access control, security camera systems, burglar alarms and integrated security solutions. But, your professional telephone system plays a very important role in the safety of your office and your employees. Accidents and incidents happen and one of the first things any person says or does in an emergency is call 9-1-1.
There are important functions and settings within your telephone system for emergencies and some of these settings are now mandated by federal law.
In February of 2018, President Donald Trump signed into law H.R. 582 (commonly referred to as Kari’s Law), which requires that all multi-line phone systems allow for a direct dial of 9-1-1.
This means that instead of dialing an 8 or a 9 first like your system may require for typical outbound calls, an employee or guest at your business must be able to pick up a phone, dial 9-1-1 and be connected.
Additionally, your phone system “must be configured to notify a designated central point of contact when someone initiates a call to 9-1-1 using the system”. So, your system must notify a specific person with the location of the call when a 9-1-1 call is made. This way your designated contact can communicate with emergency responders and let them know where help is needed at your building, campus or complex.
The law has certain implications for the VoIP market, as many cloud based or hosted VoIP phone systems haven’t been approved for 9-1-1 dialing to begin with because some VoIP solutions aren’t capable of alerting emergency dispatchers to the location of the caller.
Kari’s Law will make the sale, lease and/or installation of phone systems without required functionality illegal after February 16, 2020 so you can anticipate manufacturers and telecom professionals to adapt their solutions accordingly.
So . . . what does this mean for your business and your existing system?
What do you need to do to make sure you are compliant with Kari’s Law?
First, check with the company who services your system. Ask them if the solution at your business is configured to dial 9-1-1 without requiring a prefix.
Second, make sure that you have your system configured to alert a designated contact in the event of an emergency. It may make sense for that contact to be your reception staff but if that is not the case, be sure to discuss this internally and let your telecom vendor know who you’d like to be alerted. Then, make sure your system is configured to do so.
Additionally, this is a great opportunity to review your company emergency response protocols. Do all of your employees know what to do in the event of an emergency? A building evacuation? A lock down?
Andromeda is here to assist you with set up and configuration of your phone system. We should also mention that our VoIP solutions are compliant with this new law and offer all required functionality.
So – if you have any questions, give our team a call at (815) 836 – 0030 or send us an email at Contact@WeNetwork.com and we will get them answered. If you’re looking into a phone system, please make sure to ask potential vendors if their solution is compliant as well.
The post 2018 Telecom Law: Kari’s Law and What It Means For Your Business appeared first on Andromeda Technology Solutions.
Last month we brought you the first portion of a three part blog series dedicated to enhanced phone features and what they can do to enhance your business. If you missed it, please check it out here. As we mentioned in our first article, your phone system can and should do a whole lot more than simply ring. There are many features that can make your day to day simpler as well as more productive. Today we area going to focus solely on hunt groups and their functionalities.
Phone Features: Hunt Groups
A Hunt Group is a collection of users, typically users handling similar types of calls, e.g. a sales department. An incoming caller wishing to speak to Sales can ring one number but any number of extensions assigned to that Hunt Group can answer the call.
There are several styles of Hunt Group and each phone system has different options. For the purpose of these examples we are going to use an Avaya IP Office phone system and the phone features available. If you would like to learn more about the different Hunt Groups available on your specific phone system, feel free to reach an Andromeda rep at (815) 836-0030.
There are more extensive features available as well such as “Assign Call On Agent Alert” that allow for overflow or after hours call forwarding features such as night service/out of service modes. If you would like to learn more about these specific features or want to discuss how they can fit into your daily operations don’t hesitate to reach us. Feel free to fill out a contact us form or give us a quick call.
The post Enhanced Phone Features For Enhanced Business Part 2 (3 Part Series) appeared first on Andromeda Technology Solutions.
Do you use VFEmail?� If so, we've got bad news for you.
Hackers have successfully attacked the system and wiped all data from all of its servers in the US.
All data on those servers has been lost.� That means every email you had in your inbox and everything you had archived is gone.
According to a company spokesman, "At this time, the attacker has formatted all the disks on every server.� Every VM is lost.� Every file server is lost.� Every backup server is lost."
The hackers made no attempt to lock files and ransom them.� They simply went in and destroyed, opting for maximum damage, and they succeeded. Although attempts are being made to restore the data, the outlook isn't good.� Odds are overwhelmingly against anyone ever getting so much as a single email back.� Even if some data is ultimately recovered, users should not expect to get more than a fraction of their data back.
At this point, the company's website is up and running again, but all of its secondary domains are down.�These include:
When you log onto your VFEmail account, you'll be greeted with an empty inbox.
This isn't the first time that VFEmail has come into the crosshairs of a hacking group.� In late 2015 a group called the Armada Collective targeted VFE and others with a massive DDoS attack, demanding ransom payments to halt the attack.� Unfortunately, this time, the hackers weren't interested in taking prisoners or making money.
Sadly, this isn't the first time a company has been brought to almost complete destruction.� In 2014, a company called Code Spaces was forced to close its doors when hackers breached their system and did the same thing.
If it can happen to Code Spaces and VFEmail, it can happen to your company too.� Beware.