- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in West Suburbs Chicago, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
5 Ways Your Information Gets On The Dark Web Jan 26, 2018
In our last IT article we discussed the Dark Web. Specifically what the Dark Web is and why it is something that matters to just about everyone. If you missed the article make sure to give it a read here.
There are many ways your information can be compromised and inevitably end up in the hands of wrong doers on the dark web. On top of that, there are numerous ways that hackers and criminals can steal your data that are completely out of your control.
It is important that you put defense in place where you can but it is also important that you manage your risk by educating yourself on some of the top vulnerabilities out there.
With that in mind we’ve gathered 5 of the top ways hackers and criminals get around you to steal your data for the Dark Web.
5 Ways Your Information Gets On The Dark Web
1. Visiting & Using Unsecure Websites
If a website isn’t secure, information passed between you and the site can easily be compromised. In a nutshell, websites pass information to your browser (google chrome, firefox etc.) and your browser displays that information for you to look at/use. Without proper security protocols like an SSL or HTTPs, sites don’t secure that information transfer. So, if you enter personal data into a form, make a purchase or put any data on the site that isn’t secured, it is easy enough for a hacker or cyber-criminal to intercept that data and sell it on the Dark Web.
If you are interested in how to secure your website or tell if the sites you visit are secure, we have an easy to understand article here.
2. Consumer Database Breach
While hackers and criminals will go after your personal data on a small scale, a larger customer breach is what their dreams are made of. Just think back to the Target, Home Depot and Experian breaches of recent years. Even social media databases are full of rich information that hackers can make use of. If a hacker gets ahold of your Facebook password they might have also gotten ahold of your date of birth, where you live and other personal information that they can use to access financial accounts or other personal accounts.
While you can’t keep hackers out of Target’s database, you can practice your own security protocols to decrease the likelihood of criminals using compromised data to ruin you financially:
- Use different passwords for different sites
- Change passwords often (every 90 days is recommended at minimum)
- Use strong passwords
- Look into a monitoring service that alerts you of suspicious activity on financial accounts
3. Firewall Issues
You don’t necessarily have control over whether someone else secures their website and you definitely don’t have control of the security procedures at your local grocery store, but you do have control over the firewalls you use at your business.
First . . . make sure you are using a professional or business grade solution for your firewall. Consumer grade solutions are meant for home use and will not have adequate protections in place to keep your company’s private data secure.
Additionally, make sure that you have regular updates and software patches scheduled. These devices are only as good as the software they utilize. If your firewall is out of date or your software is out of date, chances are they cannot defend against the latest hacker strategies and viruses.
You will also benefit from a regular system audit to ensure all ports are secure and no user changes are impacting your network security. It is pretty common for businesses to forget these updates and checks and this is an incredibly vulnerable access point into your network if not properly configured.
4. Outdated Systems/Devices On Your Network
While your firewall controls much of the inbound and outbound traffic on your network, there are countless other devices that can create vulnerabilities. For instance, if you consider the Target breach of 2013, it is rumored that the criminals gained access to Target’s network via an HVAC company that monitored temperatures in stores. This brings up the fact that it is not just your own network but anything connected to it and the security of those ancillary devices/networks that you must be aware of.
If you have smart devices in the office, if you subscribe to any type of service that needs access to your network, all of these items and programs open you up to vulnerabilities. Even the smart devices you use at home can cause you trouble on a personal level. Imagine if a smart device on your home network was compromised and used by hackers to get into your work files on your home computer. This stuff happens and your information ends up on the dark web because of it.
5. Downloading untrusted applications/Opening Malicious Email
Email is essential to running your business but it is one of the best ways for hackers and criminals to gain access to your network. All they have to get you to do is click a link or download a file and BAM! your data might be compromised.
Email isn’t the only culprit though. Downloading files off the web can also give hackers access to your network and in turn your data. There are tools that can help you avoid this as well as training that helps you spot malicious links/sites.
How Can I Prevent My Info From Getting Onto Dark Web
With proper firewall configuration, professional anti-virus software that is updated regularly and employee training, you will dramatically decrease your vulnerability and incident rate.
There are so many ways hackers access your data. They can get to you through stores, websites, your email, the smart devices at your office/home and those are just a few examples. The scary part is that no matter how secure you make things, they will come up with a new approach that no one expects.
All hope isn’t lost though, with certain protections like professional cyber security consulting, monitoring software (both professional and personal), and specific security devices, you can protect yourself from cybercriminals.
If you’d like to discuss your options and make sure you are truly covered, reach out to our team and schedule a network security assessment.
The post 5 Ways Your Information Gets On The Dark Web appeared first on Andromeda Technology Solutions.5 Critical Components Any Professional Disaster Recovery Plan Must Have Jul 03, 2017
We hear a whole lot about ransomware and cyber criminals these days. Andromeda helps our clients combat most data breaches with multi-tiered security solutions and employee training. But, every business is still vulnerable to incident. That is why a full proof and dependable Disaster Recovery & Business Continuity plan is an essential. Before you hit the world wide web searching for DR solutions and backup plans, take a look at these 5 critical components any professional disaster recovery plan must have.
Your disaster recovery plan should consider appropriate business continuity variables.
Disasters happen; they come in many shapes and sizes. Server crashes, accidental file deletion, physical disasters such as fire or flood and the increasingly common ransomware or malware infection are all scenarios.
You must ask two important questions yourself in regards to business continuity:
- How much time can pass between recovery points, ie: how much data can you afford to lose; this is commonly known in Business Continuity as RPO – Recovery Point Objective
- How much time can pass between the disaster and recovery, ie: how much time can you afford to lose; this is commonly known in Business Continuity as RTO – Recovery Time Objective
Ideally, your RPO and RTO are as low as possible.
A good Disaster Recovery Plan will consider these factors and have various options for restoring files, folders or even whole servers. On top of that, it is important that these options take into account minimalizing data loss and interruption.
Data should be stored both locally and offsite.
Many people have an easy time seeing the value in the offsite backup. Whether that’s tape drives taken offsite daily, external USB drives treated the same, or data sent to the cloud for storage, it carries with it a feeling of great comfort knowing that “if the building burns down” the data is still safe.
What few realize is what we mean when we speak about downtime, for incidents that are not quite as catastrophic as a burning building. In those cases, it can take an unacceptable amount of time to get your hands on that offsite backup or to download an entire server from the cloud.
With a Disaster Recovery Plan option that offers backups both locally and offsite (cloud based), you are able to restore large quantities of files and entire server images quickly. Your onsite device should also have the capability to virtualize as a temporary server in the event your main server crashes.
Find a disaster recovery plan option that provides multiple restore options
When you think about restoring from a disaster, you may believe that so long as you have a version of your data somewhere, you are secure. In reality though, your recovery time objective can be greatly impacted by the different options available to you after a disaster. A disaster recovery plan with multiple options for virtualization, restoration and data access is an absolute must.
You may have heard the term “virtualization” before. Being able to virtualize your server either on a physical device at your location or in the cloud simply means that you have a temporary solution that will keep your business up and running while you resolve whatever issue corrupted your data, server or situation in the first place.
A catastrophic hardware failure can put your business down for hours, sometimes days. Rushing that process up can incur huge costs as well: rush delivery, emergency dispatch etc. In the event of a hardware failure, a virtual copy of your last backup can be spun up. Once completed, you can resume working swiftly. This quick recovery allows you to deal with hardware replacements, scheduling and budgets in an organized fashion.
A top tier solution will provide you with onsite virtualization and an option to virtualize in the cloud. Cloud virtualization is not as quick and can produce some lag time. Nonetheless, in the event your backups are stolen or disaster strikes your building (fire, flood etc.) – the ability to spin up and virtualize data from the cloud means that your business is not at a standstill.
Find out what type of support a vendor provides for disaster recovery plans.
Your company does not want to struggle to get their files restored. You can’t wait hours and hours to restore a file you accidentally deleted. Don’t wait for hours to hear back on the status of a data restore. Your IT partner should understand the solution they are providing and be able to work with you directly. Cut out the intermediary. Ensure your vendor monitors all the warranties, all the software support calls, and all monitoring; ensuring your backups are humming all day every day – as they should be.
Don’t trust just any business continuity or disaster recovery plan solution.
There are literally hundreds of options out there for Disaster Recovery. A quick Google search will give you pages of results. Comparing them is mind numbing, and if we are being honest . . . who takes the time to do all that? Your first step is to find an IT partner that you trust. Check their references. See if they have case studies to show how a disaster recovery functions with the product. Ask for a demonstration of the product. This is serious stuff and you need to trust the hands maintaining and protecting your data.
The post 5 Critical Components Any Professional Disaster Recovery Plan Must Have appeared first on Andromeda Technology Solutions.If your Point Of Sale Uses Oracle, Update Now Feb 12, 2018
Oracle is currently the third-largest provider of POS (Point of Sale) software on the market today, which means that there's a fairly good chance you're using an Oracle POS system.� If you are, there's trouble ahead.� A recently discovered security flaw could put your system at risk.
Oracle has already identified and patched the security flaw, but there's a problem.� Since POS systems are deemed "mission critical" by most businesses, System Administrators rarely schedule maintenance for them on fears that an unstable patch or update could cause undue downtime for the company.� Because of that, it will likely be a month or more before the new update finds its way to all 300,000 of the at-risk systems.
As security flaws go, this one is fairly nasty, too, as it allows a hacker to collect configuration files from any vulnerable Micros POS system.� This data can then be used to grant the hacker full, unrestricted access to the POS system, �as well as the database and server it feeds information to.
Most hackers attacking a POS would be content with simply collecting credit card details for resale on the Dark Web However, with this exploit, any sort of malware could be installed to use against the company later.
Even worse, a hacker need not be in close proximity to the device in question.� A carefully crafted HTTP request could trigger the security flaw and open the door.� Of course, if a hacker is in close proximity to the system, then there are many easier ways to infect it.� One only needs to distract the sales clerk long enough to attach a simple Raspberry Pi board equipped to run the exploit code and the damage is done.
The bottom line is, if you use an Oracle POS, make installing the latest security patch a priority.� You'll be vulnerable until you do.