What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for West Suburbs Chicago, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
3 Teams Updates You Might Have Missed & How To Use Or Access Them Aug 28, 2020
Microsoft Teams helps professionals connect and stay productive by bringing all documentation, communication and collaboration into one space. If you are like us, most of your day-to-day communication and activity is somehow tied to Microsoft Teams. Like many other software as a service programs, Teams users benefit from real-time product updates and feature rollouts. That means that the software responds to user needs and is constantly being updated with new features.
Here are the awesome new features that have been added to your Teams app that you might not have heard about.
1 New Meeting and Call Pop-outs – When you join a call/meeting in the desktop app, it will pop out into a secondary window instead of confining your meeting to the main Teams interface. This allows you to have a meeting on one screen and the full Teams app open on another screen etc. It should be noted though, to use this Teams setting, you must turn it on in your general settings.
2 Book appointments with Bookings. The Bookings app inside Teams is an easy way to schedule virtual appointments. You can manage multiple calendars, as well as communications with internal and external attendees, from a single source. The virtual appointments are then held via Microsoft Teams Meetings.
3 Raise your hand in a meeting. This is especially handy when you have a large gathering and don’t want to interrupt the speaker. You let people know you have something to say with the new raise hand feature in Teams. While in a meeting, select the hand icon in your control bar. This will highlight your hand icon on your video feed to let the rest of the attendees know that you’d like to speak. Once you have been allowed to share, you just click the icon again to lower your hand.
If your team is ready to start using the full Office 365 suite of products and you need a partner to help implement it at your office, give us a call and we can help manage the process and installation.
The post 3 Teams Updates You Might Have Missed & How To Use Or Access Them appeared first on Andromeda Technology Solutions.3 Critical Steps You MUST Take To Avoid Ransomware Feb 28, 2020
Ransomware usually takes advantage of outdated patches and software licenses. Infected computers and business owners risked losing critical data if they didn’t pay the ransom.
While the specifics of future cyber security attacks are uncertain, we know some things for sure. Proper protocol is CRITICAL for data security and the safety of your business.
Ransomware: The Numbers **
- Almost 50% of Small Businesses have experienced some form of cyber attack
- MORE than 70% of attacks target Small Business
- As many as 60% of small businesses that experience a data breach go out of business within 6 months.
These numbers are scary. Cyber security demands the attention of business owners globally and the efforts of hackers/cyber criminals are only increasing. These criminals want your money and they don’t care about the damage left behind.
That being said, there is hope and there are measures you can take to prevent your business from becoming a victim of ransomware.
3 Security Protocols You MUST Implement Immediately For The Safety Of Your Data, Your Business AND Your Wallet . . .
- Update ALL Microsoft Licenses & Maintain Up To Date Security Patching –Cyber criminals are no dummies. WannaCry and other viruses like it take advantage of out of date licenses. Too often, business owners sacrifice the security of their network because they don’t want to go through the grief of updating to the latest Microsoft License. Andromeda recommends updating ALL PC’s to Windows 10 and, more importantly, make sure you perform regular patch and security updates.
- Test & Verify ALL Data Backups – When is the last time you tested and verified your backups? Are you backing up your data at all? How long would it take your current IT provider to get you back up in running in the event of a disaster (virtualization time)? It is a FACT . . . you will be hit by some form of ransomware, malware or virus. The real question becomes, do you have the protocols in place to defend and beat the attack? One of the most important things you can do to safeguard yourself is perform regular backups. (We recommend daily at a minimum). A cybercriminal can’t hold your data hostage if you follow this simple practice. AND – don’t accept a verbal confirmation your data continuously remains backed up as proof. Your IT partner should provide you regular, real time, proof that your data is backed up securely and that it can be visualized in an agreed upon length of time. If your IT provider can’t give these stats and proofs to you, time to find a new partner.
- Educate Your Team On How These Attacks Work And Where They Come From – Every office has that one employee that will click on ANYTHING (hopefully it isn’t you). Continued education is one of the first lines of defense against these attacks. Employees should know:
- What to look out for
- What phishing scams look like
- What to do when they suspect an email or link is suspect
- NEVER to check personal email at work
Proper spam filters set by your IT group should prevent the majority of these emails from getting to your inbox. However, it only takes ONE CLICK and an entire network is infected before you know what happened.
Ransomware Prevention constantly changing, be sure to stay on top of newest trends
When all is said and done, cyber security is an everyday battle. Hackers and criminals will keep attacking until you don’t have something they want. These 3 Security protocols are only the tip of the iceberg and should be part of a multiphase approach implemented by your internal staff and your IT partner. If you have any questions, please reach out to a representative at Andromeda today.
**Statistics sourced from the National Cyber Security Alliance
The post 3 Critical Steps You MUST Take To Avoid Ransomware appeared first on Andromeda Technology Solutions.Intel AMT Releases Security Update For Some Processors Sep 17, 2020
Recently, Intel released a very important update designed to address nine separate security flaws in their chipsets as part of their September 2020 Platform Update.
Of the flaws addressed by this fix, one of them is a critical issue revolving around the company's Active Management Technology (AMT) and Intel Standard Manageability platforms.
That's important because the AMT is used in a wide range of Intel Processors and correcting that flaw in particular helps keep a vast number of machines safe.
This vulnerability, tracked as CVE-2020-8758 has a severity score of 9.8 and is especially dangerous because it allows remote escalation of privileges when successfully executed. At the root, the vulnerability exists due to improper buffer restrictions in the network subsystem.
Jerry Bryant, Intel's Director of Communications, had this to say about the issue:
"For customers using Intel vPro systems that do not have AMT provisioned, an authenticated user with local access to the system may still be able to escalate privileges. If the platform is configured to use Client Initiated Remote Access (CIRA) and environment detection is set to indicate that the platform is always outside the corporate network, the system is in CIRA-only mode and not exposed to the network vector."
The central question then, is are you vulnerable and do you need the update? The simple answer is that you're vulnerable if you have any of the following AMT and ISM versions (or older):
If there's a silver lining to be found, it lies in the fact that there's currently no evidence that this flaw is being actively exploited by hackers.
Naturally, given time, that will change, so the clock is ticking to get your systems updated.
A full list of the flaws addressed by the latest update is available on Intel's website, but if it's been a while since you've applied one, this one is well worth making a priority.