What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for West Suburbs Chicago, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
5 Cyber Security Features/Protocols Your Business Needs To Protect Against Scammers, Hackers & Cyber Criminals Jul 31, 2020
Sometimes it sounds like the news and cyber experts are on loop or a broken record. Every day there is a new report about cyber security, threats and the like. But while these stories and warnings may start to seem like white noise in the background, the threats are still here and they are very real.
The upside of all of this coverage and conversation is that business owners are wising up and with the topic of cyber security taking center stage, users and business owners alike are being more proactive when it comes to protecting and educating themselves.
In the spirit of education we’d like to dive a little deeper into 5 features/protocols you can set up at your office to beef up your IT Security.
Top 5 Cyber Security Features/Protocols
Multi Factor Authentication
This feature is nothing new but it is becoming more and more common across all kinds of accounts. Financial services, email, social media and other applications/accounts are making use of multi or dual factor authentication. Essentially you have a password and second form of identification to prove your identity. Sometimes this is a randomly generated code – think Facebook’s code generator.
Another type of multi or dual factor authentication uses biometric data for identity verification. Things like a fingerprint or a retina scan are examples of this type of security measure. In fact, last month we took a look at biometrics, integrated security and banking applications – read more about that.
An Employee Training Program
Statistically over 80% of all breaches and intrusions occur after an employee error. Clicking a link in an email, downloading a malicious file, visiting an infected website . . . there are so many ways this can happen and most of the time it isn’t intentional either. The best way to prevent this from happening is an ongoing security program for yourself and employees. A good program will have a varied focus: compliance standards for personal and customer info (commonly known as pii or personally identifiable information), strategies for recognizing and avoiding email scams, proper security protocols for best practices at the office and more. In 2017 Andromeda recognized this need and released our PII Protection/Cyber Security Training Program. See full details here.
Business Grade Firewall
A good firewall is your first defense against intrusion. With proper intrusion detection and intrusion prevention settings you arm yourself against cyber criminals and hackers. On top of that, a business grade firewall solution is an important piece of hardware when you want to set up public and private networks. You definitely don’t want guests at your building or passersby accessing company documents or networks because of low cyber security protocols.
Regularly Scheduled Updates/Patching
New viruses and threats hit the market every day. On top of that, hackers and criminals discover new vulnerabilities almost as fast as developers can protect against them. This is why keeping up to date and on top of patching and updates is so important. For instance, the WannaCry virus everyone heard so much about this year took advantage of a vulnerability that had already been addressed by a Windows patch. If companies had proactively updated and maintained their updates/patches, they wouldn’t have been as vulnerable to an attack.
This ties into both firewall protocols and employee training but of course, the fewer random emails that make it into your employee inboxes, the fewer links and files you need to worry about employee’s (or even yourself) clicking on. A professional spam tool can be configured to your liking and can do a whole lot to prevent content from making it to those that might accidentally infect your network. See the photos below for a few examples of emails we protect customers from on a daily basis.
As always, Andromeda is here to help you protect yourself and your business from these ongoing threats. Take the first step today and sign up for a cyber security audit with our team of experts.
The post 5 Cyber Security Features/Protocols Your Business Needs To Protect Against Scammers, Hackers & Cyber Criminals appeared first on Andromeda Technology Solutions.Our favorite 7 Collaboration Tools to Help Your Remote Team Stay Engaged, Productive and Motivated from Anywhere Mar 30, 2020
For many businesses, the flexibility to work-from-home (WFH) is a great perk for employees. Studies even show that employees that have the option to work remote show higher productivity and job satisfaction.
There are many benefits to remote workforce but there can also be struggles/challenges for leaders and managers trying to maintain culture, productivity and a team environment.
We’ve put together a list of our favorite tools to help us get the job done in house or from home.
Our favorite 7 Collaboration Tools to Help Your Remote Team Stay Engaged, Productive and Motivated from Anywhere
1 Microsoft Office 365 for Business
This stack of Software as a Service (SaaS) products allows your team to utilize classic programs like Microsoft Word, Excel, PowerPoint and more in new ways.
Office 365 also opens the doors for your team to utilize cloud storage/collab tools like OneDrive and SharePoint. Files saved to this software can be accessed at home, on the go, in the office or anywhere with an internet connection.
2 Microsoft Teams
This product is included with Office 365 but deserves its own section because of all the different things it sets your team up to do including:
- Individual and team-based IMs
- Live collaboration with Microsoft documents inside of the Teams tool
- Audio & Video calls
- Screen share
- Add on apps for even more productivity boosts
3 Zoom Video & Web Conferencing
Zoom is one of the leading web/video conferencing tools on the market. With free and multiple paid options, it is likely you can find a solution to fit the needs of your organization and your business.
Some of our favorite features in Zoom include:
- Personal meeting room to start a meeting any time
- Outlook integrations for easy schedule
- Webinar capabilities with panel, hosts, Q&A, chat etc.
- Video and/or Audio calls
- Mobile App
Slack is one of the leading direct communication tools for business. You can message teammates directly; create group chats and you can also communicate in channels. With seemingly endless add-ons and extensions, Slack is a leader when it comes to connecting teams.
Andromeda Technology Solutions recently transitioned from Slack to Microsoft Teams for our own internal communications but some of the features we loved in Slack include:
- Direct messaging
- Audio/Video calling
- Channels for group needs
- Easy integration of apps
- Custom emojis for fun
Trello is a neat tool that helps with project management and tracking. You can use it for personal projects or teams to manage workflows, status and many things in between. This is also another tool you can use with a free version to test out and see what works for your team.
Our favorite Trello features:
- Easy to user interface with drag & drop ‘cards’
- Easy upload multiple types of media – docs, links, photos etc.
- Individual/Group task assignment
- Mobile application
- Labels and tags for organization
Basecamp is a project and team management tool used by all kinds of organizations and teams globally. This one tool can help you organize, communicate and collaborate on multiple projects while keeping all the info you need in one space. You can even give clients access to Basecamp so that they can communicate and keep up to date on status of your team.
Our Web Design team uses Basecamp daily to move projects along.
Some of their favorite features include:
- To-do Lists
- Message Boards
- Scheduling tool
- Document & File storage
- Group chat
Zapier is one of the industry leaders in connecting web apps for automation. And since you’re team is getting tons done on-the-go, you’ll want to check out all the ways this tool can simplify your workflows and help your team work more efficiently. Zapier connects the apps you use every day and helps cut down busy work.
Additionally, Zapier knows what it means to work remote, they boast a 100% remote workforce with over 200 teammates working all over the globe.
A connection from one software to another via Zapier is called a Zap. You can check out 2000+ zaps and the tool here
Finding the right mix of tools is as individualized as the job. We hope these suggestions help you to create an environment that is productive and satisfying. If you would like to discuss your unique situation, give us a call at (815) 836-0030 or email our team.
The post Our favorite 7 Collaboration Tools to Help Your Remote Team Stay Engaged, Productive and Motivated from Anywhere appeared first on Andromeda Technology Solutions.Discord Being Used By Hacker To Distribute Malware Nov 25, 2020
If you're a gamer, and you make frequent use of Discord, there's a new threat you should be aware of.
Recently, hackers have been seen using a malware strain called 'TroubleGrabber' on a wide range of Discord servers.
TroubleGrabber isn't the worst malware strain we've ever seen, but it is highly problematic. Classed as an Info Stealer, it's designed to collect and exfiltrate gaming login credentials and system information.
Researchers at Netskope first discovered the malware strain in the wild, and note that in terms of capability, it bears a number of similarities to another Info Stealer called AnarchyGrabber.
Although TroubleGrabber is very new, having only been spotted for the first time in October 2020, the hackers controlling it are wasting no time in terms of its use. Based on data collected by the Netskope researchers, TroubleGrabber accounted for more than 85 percent of all of the malware attacks targeting Discord servers during the month of October (2020).
So how does one become infected with this malware strain?
Well, according to the research team, TroubleGrabber is most often disguised as a software crack or some type of game cheat, though it will occasionally present itself as a simple Discord Installer. The Netskope team was rather impressed to find more than a thousand different poisoned binaries in use. So it doesn't really matter what kind of games you play, if you make regular use of cracks or cheat codes, it's highly likely that you'll run across this strain.
Worse, the hacker behind it was also found to have placed a "helpful" instruction video on youtube, which teachers other hackers how to use TroubleGrabber and set up their own Discord servers for hosting it.
All that to say, this issue is likely to get a good deal worse before it starts getting better. Discord users and gamers beware.