What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Service Coordinator(SC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Villa Park, IL Businesses:
What A Few Of Our Clients Have To Say
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Your Company Laptop Was Stolen – Now What? May 29, 2018
It’s another Tuesday in the airport, and you just cleared the TSA line and went to the pretzel shop for a quick bite before you catch your plane. You sit your laptop down to get a straw, and the next second…your laptop is gone. It’s not in sight, nor is the thief who stole it.
At first you’re confused, then the confusion starts to fade away and you realize that this wasn’t just a personal laptop. It was your work computer and had company files, sensitive information and access to company data that definitely doesn’t belong in anyone else’s hands.
But what do you do?
What To Do When You Can’t Find Your Stolen Laptop
Stolen Laptop Step 1: Get in touch with your IT team
Whether you outsource, have internal IT staff or a mixture of both, your first step is to alert your IT support teams of the incident. Time is critical on this.
Even if you have a password on your laptop, which will likely prevent the thief from immediately having access to your private documents. It won’t stop someone removing the hard drive from your laptop and connecting it to another computer. Suddenly your hard drive is sitting there, ready to browse – just like any other folder or drive letter.
Your IT Staff/Vendor should be installing encryption and remote management software on all remote devices. With proper encryption, your data is secure AND with remote management, your IT staff can wipe the stolen laptop before any damage is done.
Without this encryption software and remote management, you’d be forced to report any theft like this as a data breach. That means the government knows about it, your employees need to be made aware and worst of all – you have to alert clients.
This is why in this instance, you call your tech staff first.
Stolen Laptop Step 2: Contact the Police and file a report
The next best thing to do in situations like this is to immediately file a police report for the stolen laptop. Having a police case number can help with any insurance and/or recovery endeavors that come up. Plus, having a police report can help catch the criminal who stole your sensitive devices.
Stolen Laptop Step 3: Change Your Passwords
If you don’t have encryption and even if you do – it is smart to change passwords to all personal, professional and financial accounts. Additionally if you used this computer to pay bills, check banking information or for any type of financial transactions, you’ll want to make sure to check those accounts.
Stolen Laptop Step 4: Recover Your data on another device
This step also involves your IT staff/company. Hopefully you’re IT pros have all of your company data backed up and readily available. It is important that you synch your portable devices regularly so that in ANY incident of failure or theft, you can be restored quickly without too much interruption.
To make sure that you’re covered on this front, we’d suggest requesting regular tests of your backups anyway. That way, no matter the issue, you know your data is secured, backed up AND ready to deploy in an emergency or urgent situation.
There are many steps you’ll want to take after a theft occurs but with proactive IT support you won’t have nearly as many headaches to deal with.
These things happen more often than you’d think too.
On average a laptop is stolen every 53 seconds!
So – take the following actions and get ahead of the issue before a stolen laptop happens.
- Find out if your company’s remote devices are encrypted with the ability to wipe all data on command
- Make sure that you train employees with remote devices not to leave them unattended and to lock them in the trunk of their cars instead of leaving them in a front or backseat.
- When travelling put your laptop on the TSA conveyer belt last – that way it is less likely to remain unattended.
- Look into your company backups and business continuity protocols.
- How often are they tested?
- How often are remote users synching and backing up data?
- How long will it take to restore a PC when you need it?
Our team is here to help you set up and manage any of the technical details listed above.
In fact, fill out the form below or call the office to receive 10% off of your initial setup fees for our remote encryption software!
Just mention the code “Encrypt4Me” when you call (815) 836-0030 or fill out the form below.
The post Your Company Laptop Was Stolen – Now What? appeared first on Andromeda Technology Solutions.How You Can Protect Yourself from the Personal And Professional Losses Related To Data Theft & the Dark Web Mar 02, 2018
We’ve spent some time over the last two months dedicating our articles to the Dark Web. Specifically, what it is and how your information is stolen and sold on the elusive Dark Web.
Part 1 – What Is The Dark Web & Why It Matters To You
Part 2 – 5 Ways Your Information Gets On The Dark Web
In this final article in our three part series, we thought it would be valuable to introduce our readers to some of the popular strategies and tools used both professionally and personally to reduce risk and protect you from losses related to data theft and the Dark Web.
One of the things we make sure to talk about with our clients in regard to cyber security and the Dark Web is that no matter how secure you make yourself and your business, these criminals are always going to come up with something new. It’s what they do.
With that in mind, there are still things you can do and one tool that you should put in place as your failsafe against all cybercrime and data theft.
How To Protect Yourself From The Dark Web
Identity Theft Protection
You invest time and money into data security at the office, but what do you do to make sure that your personal data is secure?
Personal data is very valuable to hackers and criminals. They can use it to steal your identity, open up lines of credit, purchase goods and more.
This isn’t a new story . . .
According to the Department of Justice, the average identity theft victim incurs over $1300 in personal damages. Not to mention reputational damage, time, stress and credit damages.
Because of how big of an issue personal identity theft is, there are services available that monitor your personal information for suspicious activity.
Services like LifeLock, IDWatchdog or IdentityForce are available to you among many others.
These services provide monitoring tools and alerts so when a criminal gets ahold of your info and attempts to use it, you are alerted and can cut them off before the damage is done. Some of them also provide insurance as well.
Andromeda doesn’t provide consumer solutions for identity theft protection but these services are a great asset to you for your personal protections.
Password Management Service
Password management is a necessity when it comes to keeping track of and maintaining strong passwords.
As you probably know, you want to have a unique password for every account you login to. So that means you should have a different password for Facebook, your personal email, your professional email, your primary bank account, any other bank accounts, Netflix . . . you get the idea.
On top of making sure your passwords are different, you should also make sure that they are STRONG.
- No Personal/Guessable Phrases
- Both Upper and Lower cases
- At least 8 Characters
- Include numbers
- Include other characters – !@#$%&
Do you think that you’d be able to keep track of all of your passwords if each one were unique? Do you think that you’d be able to keep track of them AND change them every 90 days (at a minimum)?
If you answered no, you aren’t alone.
That is why so many people use the same passwords across many accounts.
But that is also how a hacker can get access to your Facebook or Gmail password and then log in to your bank account.
To avoid this, get your hands on a professional password management solution.
There are a lot of options out there and they offer different features. Some are free and some are subscription based.
If you want a great comparison of the leading options, check out this side by side comparison from PCMag here.
Add Cyber Security Tools to Your Data Security Arsenal
The previous two tools are great for protecting you both personally and professionally but Andromeda specializes in protecting and service your business so of course, we need to pay attention to professional tools too.
In respect to cyber security and your business, there are many different tools you need in place. Things like a professional firewall solution, spam filtering and professional anti-virus software (NOT Freeware) are the basics. Nonetheless, there are added layers of security you should request from your IT Service Provider.
Some of these might include:
- Professional Disaster Recovery/Data Backup & Recovery Solutions
- Dual Authentication Software
- Patch and Update Management (we recommend weekly updates)
- Employee Cyber Security Training
These are just a few things you can have a professional technology partner handle for your business. Once you have these in place, you’ll be more secure and hopefully you’ll sleep a little better knowing you are proactively fighting off the criminals who want to ruin your day, interrupt (or even destroy) your business and steal your data.
Dark Web Monitoring Services
The Dark Web is an area of the web most people can’t or don’t regularly access. As discussed in previous articles, the Dark Web is an area where cyber criminals go to sell and purchase digital credentials (email addresses, passwords, personal information).
You won’t know a criminal has access to this data or whether they are using it against you until it is too late.
Unfortunately, with all of the different ways hackers and criminals can steal your data (Read our previous article for more on that – here), it is pretty much impossible to guarantee your data will NEVER be breached.
You should invest in password management, superior cyber security tools and identity theft monitoring. All of those services and tools will build up a strong defense system. However, you want to make sure that you are also proactively defending yourself from the attacks and strategies of tomorrow. You want to make sure you are defending yourself from the threats that haven’t hit the market just yet.
A tool that can help you defend yourself in this way is a Dark Web Monitoring Service.
In a nutshell, this tool scans the Dark Web for your businesses domain.
When an email address with your domain is found, an alert is sent out to your technology partner and appropriate actions are taken.
Password information changes before a criminal can get into your network and compromise data.
Andromeda Technology Solutions provides Dark Web Monitoring services to clients. We would love to discuss how we can help secure your info before compromise turns into catastrophe.
If you’re interested in taking a look at your current cyber security solutions and figuring out whether you are truly protected, give us a call or send us an email at Contact@WeNetwork.com. Mention this article when you contact our team and you’ll receive special pricing.
Interested in reading more? Check out:
Part 1 Part 2
The post How You Can Protect Yourself from the Personal And Professional Losses Related To Data Theft & the Dark Web appeared first on Andromeda Technology Solutions.Digital Movie Service UltraViolet Is Shutting Down Feb 14, 2019
On paper, UltraViolet seemed like a great idea.� It was (and still is, for the moment) a service that stored your license information for various digital media you purchased.
You could buy a movie from Amazon Prime, buy something else from some other online vendor, and watch them on any number of devices without having to log into individual services.
You could even use the service to redeem digital copies of movies that are sometimes made available when you buy a physical copy of a movie.
Unfortunately, the Digital Entertainment Content Ecosystem (DECE), the group of companies that created UltraViolet, has now decided to end their experiment and is in the process of closing down the service due to changes in the marketplace.
As Wendy Aylsworth, the head of the DECE explained:
"The marketplace for collecting entertainment content was very small when UltraViolet started.� It was siloed into walled gardens at the time."
That's clearly no longer the case. A variety of companies have now launched similar services including industry heavyweights like Disney with their Movies Anywhere service.
From now until July 31st, you'll be able to continue to use UltraViolet to watch movies you have in your library and to redeem digital copies of physical purchases you've made if (and as) they are offered.� After July 31st, however, the only way you'll be able to access your movies is to log onto the site or service you purchased them from, or link those accounts to some other comparable service.
In many ways, UltraViolet was ahead of its time and it enjoyed a good run, making the lives of digital consumers of media much simpler than it otherwise would have been.� Unfortunately, all good things eventually come to and end, and for UltraViolet, the end is July 31st, 2019.